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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2638 Views
  • 0 replies
  • 8 likes
  • Security
  • 2638 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454172 Views
  • 973 replies
  • 109 likes
  • Account
  • 454172 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201280 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201280 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109863 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109863 Views
  • 72 replies
  • 12 likes

Wrong email address linked to account

Hey, I recently was logged out of my account on my phone and computer, when trying to log back in, I forgot my password, so I reset it. Turns out that the email address linked to it is a random one (I've never seen before "it's @jp.com"). This is a f...

  • Newbie
  • Hey, I recently was logged out of my account on my phone and computer, when trying to log back in, I forgot my password, so I reset it. Turns out that the email address linked to it is a random one (...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

Pago premium pero no puedo conectarme

Hola, yo pago spotyfy premium pero desde hace 12 semanas no puedo conectarme, me sale un mensaje que no tengo acceso a internet

  • Newbie
  • Hola, yo pago spotyfy premium pero desde hace 12 semanas no puedo conectarme, me sale un mensaje que no tengo acceso a internet
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

i pay my subscription and i dont have premium

hello, im from mexico so my english is not cool, but i will tryI pay my subscription via credit card, and my bank send a receive for me, about 30 min ago and still my account says FREE.Could i speak with somebody about my problem with spotify in span...

  • Newbie
  • hello, im from mexico so my english is not cool, but i will try I pay my subscription via credit card, and my bank send a receive for me,  about 30 min ago and still my account says FREE. Coul...
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Trouble Upgrading to Premium for Family

I'm attempting to upgrade to Premium for Family with the card I have been using for my spotify payments for almost 2 years now (my saved payment option). However, it keeps telling me that there is something wring with my card, and it won't let me upg...

  • Newbie
  • I'm attempting to upgrade to Premium for Family with the card I have been using for my spotify payments for almost 2 years now (my saved payment option). However, it keeps telling me that there is so...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

I cannot begin on home computer

I have an account- it's premium. I can log in and I am paid till June but I cannot find anything to the 'left" that gets me started with searching for music or shows me the playlists I created with my phone. It's so frustrating what am I missing? No ...

  • Newbie
  • I have an account-  it's premium.  I can log in and I am paid till June but I cannot find anything to the 'left" that gets me started with searching for music or shows me the playlists I cr...
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Login
  • 115 Views
  • 1 replies
  • 0 likes

Anuncio Premium 0,99 €

Ahora mismo hay una oferta en Google de Spotify Premium a 0,99 € y al entrar la promo es de 9,99 €. Este asunto no le va a gustar a Google nada de nada. Publicidad engañosa.Yo quiero acogerme a esa oferta de suscripción.

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  • Newbie
  • Ahora mismo hay una oferta en Google de Spotify Premium a 0,99 € y al entrar la promo es de 9,99 €. Este asunto no le va a gustar a Google nada de nada. Publicidad engañosa. Yo quiero acogerme a e...
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

PlayStation 4 premium

I saw PlayStation Spotify was offering 3 months for $0.99 and I claimed the offer. Now I'm getting charged $9.99 and I thought I had just bought premium for three months. I have the receipt for the 3 month purchase but why am I still getting charged ...

  • Newbie
  • I saw PlayStation Spotify was offering 3 months for $0.99 and I claimed the offer. Now I'm getting charged $9.99 and I thought I had just bought premium for three months. I have the receipt for the 3...
  • Bittencourt
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Help! I am being charged twice for the Premium Service

Hello Spotify Customer Service, I subscribed to Spotify Premium service in December last year, $13.99 for the first three months then $13.99/month. I remember having some trouble subscribing at the time and tried a couple of sites. I now find I am be...

  • Casual Listener
  • Hello Spotify Customer Service,   I subscribed to Spotify Premium service in December last year, $13.99 for the first three months then $13.99/month. I remember having some trouble subscribing...
  • tanewha_0
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 290 Views
  • 2 replies
  • 0 likes

Charged for a mistake

So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore but then 4 minutes later i get a notification saying ...

  • Newbie
  • So basically i was going to purchase the student discount deal so i put in my high school and my dob and i clicked continue it said that it needed to be a college so i decided not to do it anymore bu...
  • user-removed
  • Not applicable
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Can't login and can't reset password

I've been trying to login to spotify on all my devices, but it says my password is incorrect. Yet I've gotten no email that my password was changed and whenever I try to reset it, it says my account doesn't exist.

  • Casual Listener
  • I've been trying to login to spotify on all my devices, but it says my password is incorrect. Yet I've gotten no email that my password was changed and whenever I try to reset it, it says my account ...
  • zSn0w
  • Roadie
  • 508 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
  • 508 Views
  • 7 replies
  • 0 likes

Cuenta de Premium

Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta

  • Newbie
  • Por favor alguien me puede decir porque no tengo Premium si ya se me hizo el cargo a large tarjeta
  • 96 Views
  • 0 replies
  • 0 likes
  • Premium
  • 96 Views
  • 0 replies
  • 0 likes

Dudas

Pague con mi targeta de credito y me isieron el cobro y aun no soy primium

  • Newbie
  • Pague con mi targeta de credito y me isieron el cobro y aun no soy primium
  • 186 Views
  • 0 replies
  • 0 likes
  • Premium
  • 186 Views
  • 0 replies
  • 0 likes

Upgrading to Spotify premium

Upgraded to family, but get charged for both regular premium and family premium. How do I get the money back?

  • Newbie
  • Upgraded to family, but get charged for both regular premium and family premium. How do I get the money back?
  • user-removed
  • Not applicable
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

Settings - Changing country

HelloI have a situation that I do not know how to change. I made my premium account while I was living in Spain and therefore I was paying there with a spanish card and everyhting. After some months/years, I came back to Denmark, and I am trying to c...

  • Newbie
  • Hello I have a situation that I do not know how to change. I made my premium account while I was living in Spain and therefore I was paying there with a spanish card and everyhting. After some month...
  • osornios
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Stole my money

I paid the $.99 for the 3 month premium. I haven't gotten it at all. Spotify wont even register that I paid for it. My bank account shows I did though. I can't contant spotify staff. I emailed them and I got an auto-mail back which has no solutions a...

  • Newbie
  • I paid the $.99 for the 3 month premium. I haven't gotten it at all. Spotify wont even register that I paid for it. My bank account shows I did though. I can't contant spotify staff. I emailed them a...
  • zanelowry
  • Newbie
  • 150 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 2 replies
  • 0 likes

Finding my family (Premium Family subscription)

Hi, i upgraded to Premium Family resently. My family, who is NOT on Facebook, made a profile. I wanted to add them as friends, but i cant find out how? Where can i find them? I can only search for Facebook friends? Thanks

  • Casual Listener
  • Hi, i upgraded to Premium Family resently. My family, who is NOT on Facebook, made a profile. I wanted to add them as friends, but i cant find out how? Where can i find them? I can only search for Fa...
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 138 Views
  • 1 replies
  • 0 likes

I can not pay with PayPal without credit card

Hallo,i tried several times to renew my payment becaus Spotify said there was a problem with the payment.But everytime I go on the payment button fpr paying with PaPal it is shown that i need to add a credit card. I don't have a credit card. How can ...

  • Newbie
  • Hallo, i tried several times to renew my payment becaus Spotify said there was a problem with the payment. But everytime I go on the payment button fpr paying with PaPal it is shown that i need to ...
  • osornios
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium
  • 514 Views
  • 1 replies
  • 0 likes

Switch country from AT to CH did not work (still using Austrian Credit Card)

Hi - I followed the instructions on https://support.spotify.com/ch-de/learn-more/faq/?ref=in_top#!/article/how-can-i-change-my-country-settingto change the country from AT to CH (I moved from Austria to Switzerland and pay with an Austrian Credit Car...

  • Newbie
  • Hi - I followed the instructions on  https://support.spotify.com/ch-de/learn-more/faq/?ref=in_top#!/article/how-can-i-change-my-country-setting to change the country from AT to CH (I moved fro...
  • osornios
  • Spotify Star
  • 267 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 3 replies
  • 1 likes

accidentally subscribed to premium under wrong account

So I subscribed to premium under the wrong account while my friend was logged into her facebook on my phone. How do i change it back to my account?

  • Newbie
  • So I subscribed to premium under the wrong account while my friend was logged into her facebook on my phone. How do i change it back to my account?
  • user-removed
  • Not applicable
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes