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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398802 Views
  • 950 replies
  • 107 likes
  • Account
  • 398802 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171630 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171630 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Premium account not linked to facebook

Apparently I have two accounts. One is the free version, which is connected to facebook. My premium account, which is the only one I use, which has all my playlists and correct information, is not linked to facebook. The goal is to have my premium ac...

  • Regular
  • Apparently I have two accounts. One is the free version, which is connected to facebook.   My premium account, which is the only one I use, which has all my playlists and correct information, ...
  • MetalFingers
  • Regular
  • 917 Views
  • 11 replies
  • 0 likes
  • Account
  • 917 Views
  • 11 replies
  • 0 likes

Wont start playstation 4

Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstation but no luck.. only thing thatrs showing ven i try...

  • Newbie
  • Hey my spotify app om my ps4 refuses to start. When i try to start it its only loading. I have tryed to remove it and reinstal it 2 or 3 times but the same problem apperd. I have talked to playstatio...
  • Steph_B
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Other
  • 209 Views
  • 1 replies
  • 0 likes

Premium gone back free

Hi! It's been a few days since my account has gone back to free when I am premium. My account says I'm premium and that it's gonna to renew itself automatically. That little message says it's going to happen today, but yesterday said that it would be...

  • Newbie
  • Hi!   It's been a few days since my account has gone back to free when I am premium. My account says I'm premium and that it's gonna to renew itself automatically. That little message says it'...
  • Steph_B
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 186 Views
  • 1 replies
  • 0 likes

Spotify-Vodafone problem

Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.

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  • Newbie
  • Join for you to reactivate the previously successfully launched not remain what they need. You can continue with the membership page. (google translate). Please help me.
  • Steph_B
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Delete Account

Hello can someone please delete my Free Account?The username is daywalker1337

  • Visitor
  • Hello can someone please delete my Free Account? The username is daywalker1337
  • osornios
  • Spotify Star
  • 408 Views
  • 4 replies
  • 0 likes
  • Account
  • 408 Views
  • 4 replies
  • 0 likes

Subbscription charge ??

Hello - Spotify has suddenly started charing me for Family subscription or for 3 screens. I have not signed up for this. I originally signed up for regular premium. And now it seems i cannot go back to regular premium. Only option is to cancel the wh...

  • Newbie
  • Hello - Spotify has suddenly started charing me for Family subscription or for 3 screens.    I have not signed up for this. I originally signed up for regular premium. And now it seems i ...
  • Steph_B
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Being charged £9.99 for student premium?

I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student). I went into spotify and updated my student subscription as it said it had expired, i assume it's been a year since i signed u...

  • Newbie
  • I just checked my online banking and it says spotify took £9.99 this month, rather than the £4.99 (as im a current student).   I went into spotify and updated my student subscription as it s...
  • mybajingoisonfi
  • Newbie
  • 24245 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 24245 Views
  • 8 replies
  • 0 likes

On free but getting charged

Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?

  • Regular
  • Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?
  • Cookie1993
  • Casual Listener
  • 1591 Views
  • 11 replies
  • 0 likes
  • Subscription
  • 1591 Views
  • 11 replies
  • 0 likes

Solved!! Login Facebook doesn't work, tried everything

I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't get any error message, so I don't know what the problem is. I...

  • Casual Listener
  •   I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't ge...
  • osornios
  • Spotify Star
  • 652 Views
  • 3 replies
  • 0 likes
  • Login
  • 652 Views
  • 3 replies
  • 0 likes

Subscription problem

I got charged for a premium account and I can't get access to it

  • Casual Listener
  • I got charged for a premium account and I can't get access to it
  • osornios
  • Spotify Star
  • 218 Views
  • 2 replies
  • 0 likes
  • Premium
  • 218 Views
  • 2 replies
  • 0 likes

On free- charged out of the blue months later

Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Thanks

  • Casual Listener
  • Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Th...
  • user-removed
  • Not applicable
  • 355 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 355 Views
  • 3 replies
  • 0 likes

Payment

I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?

  • Casual Listener
  • I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?
  • osornios
  • Spotify Star
  • 341 Views
  • 4 replies
  • 0 likes
  • Premium
  • 341 Views
  • 4 replies
  • 0 likes

Solved!! profile pic

i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me

  • Casual Listener
  • i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me
  • user-removed
  • Not applicable
  • 344 Views
  • 4 replies
  • 0 likes
  • Account
  • 344 Views
  • 4 replies
  • 0 likes

Share Devices Between Family Accounts

I guess this is a feature request unless I have something simple.I would like different family accounts to be able to see all the devices available to the family without having to sign in under a different account.For example, we use a computer with ...

  • Newbie
  • I guess this is a feature request unless I have something simple. I would like different family accounts to be able to see all the devices available to the family without having to sign in under a...
  • LordRollin
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
  • 306 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain.Tomorrow I will be charged for the month but I don't want to continue use it, do I have to send t...

  • Visitor
  • I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain. Tomorrow I will be charged for the month b...
  • LordRollin
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Aborted Student Sign Up

Thanks for your time! I was setting up my high school aged daughter with a student account. When I got to the college varification step, I stopped the process as I wasnt aware that the discounted student rate applied to college age students only. I d...

  • Newbie
  • Thanks for your time!   I was setting up my high school aged daughter with a student account.  When I got to the college varification step, I stopped the process as I wasnt awar...
  • LordRollin
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Payment

I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to date, have enough money, and can make online payments ...

  • Newbie
  • I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to dat...
  • LordRollin
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Logging in with facebook

I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all I do is click "log in with facebook" and it logs m...

  • Casual Listener
  • I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all...
  • agilbee
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Login
  • 200 Views
  • 2 replies
  • 0 likes

Refund in 14 days.

So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact?

  • Newbie
  • So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact? 
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Premium gone - Vodafone problem?

I upgraded my Vodafone account no 19/11 and then was given 6 months Spotify Premium which started working the next day. However, on 28/11 it reverted to a Free account. I have contacted Vodafone who have tried to help but have got nowhere. Any help w...

  • Casual Listener
  • I upgraded my Vodafone account no 19/11 and then was given 6 months Spotify Premium which started working the next day. However, on 28/11 it reverted to a Free account. I have contacted Vodafone who ...
  • MrsCR
  • Casual Listener
  • 2537 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2537 Views
  • 4 replies
  • 0 likes