Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304096 Views
  • 869 replies
  • 97 likes
  • Account
  • 304096 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139599 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139599 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80693 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80693 Views
  • 64 replies
  • 9 likes

Spotify Family Plan

My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card. I have a premium account and my account is linked to my UK credit card. She used to be on a free Spotify account and has her account linked to FR. We want to ...

  • Visitor
  • My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card.   I have a premium account and my account is linked to my UK credit card. S...
  • jean3601
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Family subscription, charged twice?

Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ count for the month after my premium ends? I'm confuse...

  • Newbie
  • Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ cou...
  • jean3601
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Change email/facebook connection

I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the existing account to her phone and xxx@yahoo.com, th...

  • Newbie
  • I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the ...
  • jean3601
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 153 Views
  • 1 replies
  • 0 likes

Facebook Login Failure

I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduct to terrible customer service! My Facebook account...

  • Newbie
  • I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduc...
  • jean3601
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

Problems after downgrading from premium to free

I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing. When I click play, the desktop player (on two computers) looks like it is rapidly cycling through whatever ...

  • Regular
  • I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing.   When I click play, the desktop player (on two c...
  • cts
  • Regular
  • 168 Views
  • 2 replies
  • 0 likes
  • Account
  • 168 Views
  • 2 replies
  • 0 likes

Can't connect with Facebook

In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading. If I click on the "FIND FRIENDS" link, a window opens that s...

  • Casual Listener
  • In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading.   ...
  • Dreadlord
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Other
  • 112 Views
  • 1 replies
  • 0 likes

P9.00 for 3 Months Subscription Promo

I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the regular price of P129.00. Why post false info???

  • Casual Listener
  • I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the re...
  • kbrooksc
  • Community Legend
  • 1127 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1127 Views
  • 3 replies
  • 0 likes

Didn't get a month I paid for

Hey there guys.Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys could show some love to a 3-years-in-a-row-paying customer? ...

  • Casual Listener
  • Hey there guys. Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys ...
  • kbrooksc
  • Community Legend
  • 158 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 158 Views
  • 3 replies
  • 0 likes

i caint get my ceedit card on to upgrade

I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP

  • Casual Listener
  • I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP
  • keldog77733
  • Casual Listener
  • 112 Views
  • 2 replies
  • 0 likes
  • Premium
  • 112 Views
  • 2 replies
  • 0 likes

Paused account

I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify but i am not with Vodafone for my mobile contract....

  • Visitor
  • I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

account

Hi there, My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used it if i am honest so why is my credit card being charged? Ch...

  • Newbie
  • Hi there,   My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used ...
  • kbrooksc
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
  • 101 Views
  • 1 replies
  • 0 likes

i cant change my email

hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me

  • Newbie
  • hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me
  • kbrooksc
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium
  • 99 Views
  • 1 replies
  • 0 likes

How many active days after cancellation?

I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due?I pay on the 5th of each month so if i cancel today will my account still be active until the da...

  • Newbie
  • I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due? I pay on the 5th of each month so if i canc...
  • kbrooksc
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 104 Views
  • 1 replies
  • 0 likes

Credit card from other country that I am living

Hello,I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pay higher price for subscription (in pounds, not PLN)....

  • Newbie
  • Hello, I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pa...
  • kbrooksc
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Hacked account

Hi, my spotify account has been hacked and they've changed the email and password. Please help.

  • Newbie
  • Hi, my spotify account has been hacked and they've changed the email and password. Please help.
  • kbrooksc
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Update to payment details

I used my old card to buy a premium.but when i was trying to update it with a new credit card,it wont go through. It says "ooopps...."Im pretty much sure that my card is working.I tried it for more than a week now.still getting the same result.

  • Newbie
  • I used my old card to buy a premium.but when i was trying to update it with a new credit card,it wont go through. It says "ooopps...." Im pretty much sure that my card is working. I tried it for mo...
  • kbrooksc
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Hacked help!

My account has been hacked keeps playing Spanish music on a Chinese device or devices they have replaced my email with theirs and changed my password so I can't even contact spotify or cancel my subscription because I don't know the password

  • Newbie
  • My account has been hacked keeps playing Spanish music on a Chinese device or devices they have replaced my email with theirs and changed my password so I can't even contact spotify or cancel my subs...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Security
  • 118 Views
  • 1 replies
  • 0 likes

Subscription

Hi! I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free?I don't want any premium account, but spotify took my cash from card without my allow.

  • Visitor
  • Hi! 🙂 I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free? I don't want any premium ac...
  • KatesHere
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 83 Views
  • 1 replies
  • 0 likes

Relocation UK - Lost Prenium account

Hi, I had a Spotify prenium account in France and unfortunately since this morning, I couldn't get to my prenium account. I relocated in UK (London) since a month and I've been using my french account since I'm here (without any dificulties). Unfortu...

  • Casual Listener
  • Hi,   I had a Spotify prenium account in France and unfortunately since this morning, I couldn't get to my prenium account.   I relocated in UK (London) since a month and I've been usin...
  • Remi14
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • Premium
  • 150 Views
  • 2 replies
  • 0 likes

Premium linked to the wrong Account

My service provider pays for my premium Spotify how ever it's been linked to my partners account and I would like to know how to unlink his Spotify account so that I Can add my own account

  • Newbie
  • My service provider pays for my premium Spotify how ever it's been linked to my partners account and I would like to know how to unlink his Spotify account so that I Can add my own account
  • Dreadlord
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes