Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1822 Views
0 replies
8 likes
Security

1822 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448588 Views
970 replies
108 likes
Account

448588 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199605 Views
119 replies
116 likes
Account

1199605 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
Tuesday
Maria
Moderator
108692 Views
72 replies
11 likes
Account
Login
Premium

108692 Views
72 replies
11 likes

Solved!! Spotfy premium

In the text says the members have to be in the same addres... how can spotify know that? We can only be Premium in the same wifi connection? So when i use 4G i became a free user? I live in one república of students, can we get a Premium family?

Kaiohdonorte
Regular
In the text says the members have to be in the same addres... how can spotify know that? We can only be Premium in the same wifi connection? So when i use 4G i became a free user? I live in one repúb...
2016-05-26 1:18:27 AM
2016-05-26 10:56:30 PM
KatesHere
Community Legend
578 Views
4 replies
0 likes
Account
Premium
Subscription

578 Views
4 replies
0 likes

Want to give my kids axess via family account

I upgraded to family account to give my 2 kids axcess. But for them to use it they need to accept an invite via email. They are to young for their ovn email account, so I can't give them axcess that way. How do I do this?

Jilljb
Casual Listener
I upgraded to family account to give my 2 kids axcess. But for them to use it they need to accept an invite via email. They are to young for their ovn email account, so I can't give them axcess that ...
2016-05-14 12:01:50 PM
2016-05-26 10:53:30 PM
Jilljb
Casual Listener
264 Views
2 replies
0 likes
Account

264 Views
2 replies
0 likes

Solved!! Not able to upgrade to family

Hi All, When I try to upgrade my premium subscription to a family subscription, I am getting this error Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.My ...

Osberg
Regular
Hi All, When I try to upgrade my premium subscription to a family subscription, I am getting this error Oops, seems your card or payment provider is having a bad day. Don't worry, ...
2016-05-25 8:43:51 AM
2016-05-26 10:15:40 PM
garethg72
Casual Listener
1550 Views
12 replies
0 likes
Account
Premium

1550 Views
12 replies
0 likes

can't play any song I want to on my playlist

Can't play any song on my playlist and I have premium

user-removed
Visitor
Can't play any song on my playlist and I have premium
2016-05-26 7:54:43 PM
2016-05-26 9:48:45 PM
Maxim
Spotify Star
223 Views
1 replies
0 likes
Premium

223 Views
1 replies
0 likes

Can somebody on my family bill use spotify

How come my wife who is on my account cannot get spotify? Do i have to pay for every phone

Cenzo1174
Newbie
How come my wife who is on my account cannot get spotify? Do i have to pay for every phone
2016-05-26 8:26:56 PM
2016-05-26 8:42:42 PM
user-removed
Not applicable
139 Views
1 replies
0 likes
Subscription

139 Views
1 replies
0 likes

Solved!! Student Discount was not renewed correctly

Hi, I re-verified by student status at myunidays in November. I then got a mail from Spotify on 2016-04-01 to renew my student account, which I'm pretty sure I did (appart from generating another paypal authorization, as spotify already has one). Yet...

cGWL5STW
Casual Listener
Hi, I re-verified by student status at myunidays in November. I then got a mail from Spotify on 2016-04-01 to renew my student account, which I'm pretty sure I did (appart from generating an...
2016-05-21 2:55:27 PM
2016-05-26 6:50:01 PM
cGWL5STW
Casual Listener
339 Views
4 replies
0 likes
Subscription

339 Views
4 replies
0 likes

Premium to Free to Premium

I have Spotify Premium and it's great, but I don't really want to pay for it this month. My question is if I downgrade to free, then in a month decide to upgrade back to premium, will all my "available offline" songs still be there? Or would I have t...

richardian
Casual Listener
I have Spotify Premium and it's great, but I don't really want to pay for it this month. My question is if I downgrade to free, then in a month decide to upgrade back to premium, will all my "availab...
2016-05-26 4:04:55 PM
2016-05-26 6:49:47 PM
user-removed
Not applicable
189 Views
3 replies
0 likes
Account

189 Views
3 replies
0 likes

Spotify charged me 3 times and didn't give me anything

I tried to get premium, I entered my card data and the page said there was a problem but that I hadn't been charged, and I tried 2 times more and the same problem appeared, so I gave up. Now I see at my card details that spotify charged 3 times... wt...

jynerso1
Casual Listener
I tried to get premium, I entered my card data and the page said there was a problem but that I hadn't been charged, and I tried 2 times more and the same problem appeared, so I gave up. Now I see at...
2016-05-26 5:40:34 PM
2016-05-26 5:45:13 PM
user-removed
Not applicable
153 Views
1 replies
0 likes
Premium
Security
Subscription

153 Views
1 replies
0 likes

Spotify

I forgot to turn off the spotify subscription how to get back the money?

Lolj
Newbie
I forgot to turn off the spotify subscription how to get back the money?
2016-05-26 4:13:38 PM
2016-05-26 5:40:00 PM
user-removed
Not applicable
193 Views
1 replies
0 likes
Premium

193 Views
1 replies
0 likes

Solved!! You didn't give me 3 months free but still charged me THREE TIMES

I tried to get premium, I entered my card data and the page said there was a problem but that I hadn't been charge, and I tried 2 times more and the same problem appeared, so I gave up. Now I see at my card details that you charged 3 times... wtf? I'...

jynerso1
Casual Listener
I tried to get premium, I entered my card data and the page said there was a problem but that I hadn't been charge, and I tried 2 times more and the same problem appeared, so I gave up. Now I see at ...
2016-05-23 4:01:30 PM
2016-05-26 5:37:19 PM
user-removed
Not applicable
2847 Views
11 replies
1 likes
Other
Premium

2847 Views
11 replies
1 likes

Lost Spotify Username/Password for Premium Account that seems to be connected throught Facebook

My problem is I've had a Premium Spotify Account for some time now and I'd like to use it on other devices but either the username and/or Password I'm entering is incorrect, I'm happy to close the account and open a new account to correct this but I ...

user-removed
Visitor
My problem is I've had a Premium Spotify Account for some time now and I'd like to use it on other devices but either the username and/or Password I'm entering is incorrect, I'm happy to close the ac...
2016-05-18 2:30:43 PM
2016-05-26 5:23:25 PM
user-removed
Not applicable
902 Views
2 replies
0 likes
Account
Login
Premium

902 Views
2 replies
0 likes

2 Accounts but i cant use my real one !

So I have a premium Account that I had been using for a couple of months and when i tried to log into it with my email it took me too an account that I have never used before but the picture was of me so it was clear to me i had this through my faceb...

user-removed
Visitor
So I have a premium Account that I had been using for a couple of months and when i tried to log into it with my email it took me too an account that I have never used before but the picture w...
2016-05-25 10:25:10 PM
2016-05-26 4:58:35 PM
osornios
Spotify Star
200 Views
3 replies
0 likes
Account
Free
Premium
Subscription

200 Views
3 replies
0 likes

Unable to increase the number of subaccounts in my plan

I did searches and followed instruction. However, there is no way to increase the subscription of my family member. What I tried: 1) I followed the way I was told to unsubscribe the premium and then do subscription again. However, before the original...

leoc
Casual Listener
I did searches and followed instruction. However, there is no way to increase the subscription of my family member. What I tried: 1) I followed the way I was told to unsubsc...
2016-05-23 4:07:07 PM
2016-05-26 4:21:10 PM
leoc
Casual Listener
239 Views
2 replies
1 likes
Premium

239 Views
2 replies
1 likes

Help for acces

I can't acces to my account because i don't remember the password and the email with with i opened the account.how can i know it?i every month pay 9.99 without using the account.can someone help me?i open thi account for write this mail.

marioemaura
Casual Listener
I can't acces to my account because i don't remember the password and the email with with i opened the account. how can i know it? i every month pay 9.99 without using the account. can someone hel...
2016-05-26 3:45:31 PM
2016-05-26 4:13:35 PM
SuperWisdom
Community Legend
243 Views
5 replies
0 likes
Account

243 Views
5 replies
0 likes

Solved!! Cannot purchase eCard from website

https://www.spotify.com/id/purchase/ecards/ Hai, i want to buy spotify electronic card for friend, is it the website down or having trouble world wide?

MarcelKusuma
Regular
https://www.spotify.com/id/purchase/ecards/ Hai, i want to buy spotify electronic card for friend, is it the website down or having trouble world wide?
2016-04-01 7:27:15 PM
2016-05-26 3:46:20 PM
cmd5442
Newbie
646 Views
8 replies
0 likes
Other

646 Views
8 replies
0 likes

how do I delete my subscription?

I use free and my husband has upgraded his account to premium family, how do I delete my free account to join his?

tash_garry
Newbie
I use free and my husband has upgraded his account to premium family, how do I delete my free account to join his?
2016-05-26 9:12:24 AM
2016-05-26 3:41:45 PM
SuperWisdom
Community Legend
221 Views
1 replies
0 likes
Account
Free
Subscription

221 Views
1 replies
0 likes

Solved!! I was about to go ahead and get the $9.99 for 3 months but i would't let me

I was about to go buy the $9.99 for 3 months offer but i got this message, " Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have just for you." I have had spotify premium in the past and had ...

MysticFlame2000
Regular
I was about to go buy the $9.99 for 3 months offer but i got this message, " Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have just f...
2016-05-25 3:32:10 AM
2016-05-26 2:59:35 PM
clonboobill
Newbie
627 Views
13 replies
0 likes

627 Views
13 replies
0 likes

Solved!! Premium Family

I have now spotify premium for € 0,99 three months.Is there also a family offer? What if i take the family option within these 3 months, how much will i pay?

pdevos468
Newbie
I have now spotify premium for € 0,99 three months. Is there also a family offer? What if i take the family option within these 3 months, how much will i pay?
2016-05-26 2:27:51 PM
2016-05-26 2:57:06 PM
superucer
Music Fan
493 Views
1 replies
0 likes
Premium
Subscription

493 Views
1 replies
0 likes

I'm a Student but i'm paying 10 €

Hi there.I have spotify Premium for 1 year now and i am a Student that's why i was paying only 4.99€ every Month. Now im still a Student but they started taking 9.99€ now. I tried to contact spotify but it didn't work and when i clicked on "Upgrade t...

LaurinS
Newbie
Hi there. I have spotify Premium for 1 year now and i am a Student that's why i was paying only 4.99€ every Month. Now im still a Student but they started taking 9.99€ now. I tried to contact spotif...
2016-05-26 12:00:27 PM
2016-05-26 2:21:25 PM
KatesHere
Community Legend
239 Views
1 replies
0 likes
Account
Premium

239 Views
1 replies
0 likes

Signed "new type" family account but kids to young to create account

Have had Premium for quite some time now and took the offer for Family account since we are five in the family. But when trying to create accounts for my kids they are to young. Why can't kids younger than 13 sign up through family? I understand age ...

johan_lg9
Newbie
Have had Premium for quite some time now and took the offer for Family account since we are five in the family. But when trying to create accounts for my kids they are to young. Why can't kids younge...
2016-05-26 12:01:52 PM
2016-05-26 2:13:54 PM
KatesHere
Community Legend
459 Views
1 replies
1 likes
Account

459 Views
1 replies
1 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts