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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81616 Views

9 replies

2 likes

Account
Login
  • 81616 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656797 Views

13 replies

4 likes

Account
  • 656797 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737926 Views

18 replies

29 likes

  • 737926 Views
  • 18 replies
  • 29 likes

Cant change card without changing country, can't change country

As the title says. I have a swedish account using a swedish credit card. I want to change to my french card. It tells me I need to change country. I say ok, the page reloads, everything in french. Ok. However, it doesn't change my card. I try to chan...

Casual Listener

As the title says. I have a swedish account using a swedish credit card. I want to change to my french card. It tells me I need to change country. I say ok, the page reloads, everything in french. Ok...

MattSuda

Spotify Star

373 Views

3 replies

0 likes

Account
Premium
Subscription
  • 373 Views
  • 3 replies
  • 0 likes

Unable to login after kicking out hacker that connected with FB

some random person started using my spotify, adding songs, adding facebook, adding profile picture. I just went and changed the password from the site, but now I cannot login to any of my devices. I can login and change password over and over, but th...

Newbie

some random person started using my spotify, adding songs, adding facebook, adding profile picture.   I just went and changed the password from the site, but now I cannot login to any of my de...

Ebrines4

Casual Listener

356 Views

2 replies

0 likes

Account
Login
  • 356 Views
  • 2 replies
  • 0 likes

Transfer of account

Okay, so I had a spotify account a few years ago. The email address that the account was created on is no longer with us. It is gone forever and there is no way to bring it back or access it. However when I downloaded spotify it somehow had remembere...

Newbie

Okay, so I had a spotify account a few years ago. The email address that the account was created on is no longer with us. It is gone forever and there is no way to bring it back or access it. However...

KatesHere

Community Legend

221 Views

1 replies

0 likes

Account
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Help with Facebook post-block?

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorithim makes no sense. I was banned before because a pi...

Casual Listener

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorith...

merdesu

Newbie

1272 Views

3 replies

0 likes

Account
Login
  • 1272 Views
  • 3 replies
  • 0 likes

Solved!! offline counter doesnt reset

Hello guys, im a new spotify premium user, and im just loving it.I use the offline mode quite often to stream music in my car. Unfortunately, I have a problem with offline mode.As soon as I go in offline mode on my iphone the countdown timer appears,...

Visitor

Hello guys,   im a new spotify premium user, and im just loving it. I use the offline mode quite often to stream music in my car.   Unfortunately, I have a problem with offline mode. ...

KatesHere

Community Legend

1403 Views

3 replies

0 likes

Account
  • 1403 Views
  • 3 replies
  • 0 likes

Login in with facebook on desktop and phone not working

Hi spotify community,Since a few days i can't login with my facebook account on spotify on my desktop or phone. Can someone tell why this is?and maybe a fix for this?Kind regardsRingo

Casual Listener

Hi spotify community, Since a few days i can't login with my facebook account on spotify on my desktop or phone.  Can someone tell why this is? and maybe a fix for this? Kind regards...

SuperWisdom

Community Legend

455 Views

7 replies

0 likes

Account
Login
Premium
  • 455 Views
  • 7 replies
  • 0 likes

Solved!! Cannot Upgrade

unable to upgrade to Premium. When I click on "start my spotify premium" the wheel just spins and doesn't let me go any further to enter payment info. Have cleared cookies. Have reinstalled Spotify but no luck. Is this a Spotify issue or something el...

Regular

unable to upgrade to Premium.  When I click on "start my spotify premium" the wheel just spins and doesn't let me go any further to enter payment info.  Have cleared cookies.  Have rei...

markrex13

Newbie

1245 Views

11 replies

0 likes

Premium
  • 1245 Views
  • 11 replies
  • 0 likes

Cannot Set Device Password

I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.

Regular

I receive the email from Spotify.. then I try setting my device password after following the link but I get an error message. help.

Dreadlord

Community Legend

507 Views

4 replies

0 likes

Premium
  • 507 Views
  • 4 replies
  • 0 likes

FAMILY PLAN EMAIL CHANGE DUE TO NEW ADMIN FACEBOOK ACCOUNT

Hi All We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a new profile from scratch) but the family plan stays linked ...

Newbie

Hi All   We have a family plan created by my wife using her Facebook account (hence it is linked to it) she HAD to change Facebook account (in fact she must cancel the previous one to create a...

MattSuda

Spotify Star

219 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

My gift card PIN number is not valid

Yesterday i bought a 6 months gift card and i got it activated at the store i bought it , when i tried to enter the PIN number it appeared a message saying that is not valid, what can i do?

Newbie

Yesterday i bought a 6 months gift card and i got it activated at the store i bought it , when i tried to enter the PIN number it appeared a message saying that is not valid, what can i do?

Maxim

Spotify Star

369 Views

1 replies

0 likes

Premium
  • 369 Views
  • 1 replies
  • 0 likes

Offered a premium family package, didn't receive it.

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself and a family member. This deal also said I was to g...

Casual Listener

A little before Christmas 2015 I was offered a special package to upgrade to a family premium package. I was currently on a premium package solo. I decided to subscribe at the rate of $15 for myself ...

MattSuda

Spotify Star

242 Views

2 replies

0 likes

Subscription
  • 242 Views
  • 2 replies
  • 0 likes

Playback

I emailed spotify customer support and recieved absolutely nothing back and it has been 3 days. My sister and I share an account and it wont allow us to listen to our account at the same time. I pay for this every month and would like to be able to h...

Newbie

I emailed spotify customer support and recieved absolutely nothing back and it has been 3 days. My sister and I share an account and it wont allow us to listen to our account at the same time. I pay ...

Dreadlord

Community Legend

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Gifted Premium last night. No email confirm, no pending charge

I'm not sure what to do. I had been paying for Premium for my grand daughter. The payment was 12.99 (I think it must have been through iTunes, IDK) so I cancelled the payment. Her Premium is paused. I gifted a year last night and don't want to create...

Regular

I'm not sure what to do. I had been paying for Premium for my grand daughter. The payment was 12.99 (I think it must have been through iTunes, IDK) so I cancelled the payment. Her Premium is paused. ...

jbow52

Regular

391 Views

1 replies

0 likes

Subscription
  • 391 Views
  • 1 replies
  • 0 likes

please help

I had an account with facebook but I deactivated my Facebook but I had already payed for premium spotify so i decided to open another spotify account. Well my free trial is up so what I was wondering could I use what I payed for on the other account ...

Newbie

I had an account with facebook but I deactivated my Facebook but I had already payed for premium spotify so i decided to open another spotify account. Well my free trial is up so what I was wondering...

Dreadlord

Community Legend

215 Views

1 replies

0 likes

Account
  • 215 Views
  • 1 replies
  • 0 likes

accidently bought premium

Hey guys,4months ago i signed up for "1 month free trial" on my account, and it went well, i didn't have to pay for it.but yesterday i tried it with another card, my credit card, on the exact same account, i didn't know and i had to pay, i lost 99 No...

Regular

Hey guys, 4months ago i signed up for "1 month free trial" on my account, and it went well, i didn't have to pay for it. but yesterday i tried it with another card, my credit card, on the exact sam...

OviiiOne

Community Legend

446 Views

8 replies

0 likes

Subscription
  • 446 Views
  • 8 replies
  • 0 likes

Solved!! Student discount

Hey everyone! I am already subscribed to the premium account on Spotify and I just found out about their student discount. How can I switch over from my premium account to the student account? Thanks for your time ladies and gents!

Newbie

Hey everyone! I am already subscribed to the premium account on Spotify and I just found out about their student discount. How can I switch over from my premium account to the student account? Thanks...

JackiH81

Casual Listener

444 Views

4 replies

0 likes

Account
  • 444 Views
  • 4 replies
  • 0 likes

Solved!! Want to change user name

Hi! Does anyone know how can I change my user name??

Newbie

Hi! Does anyone know how can I change my user name??

Maxim

Spotify Star

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

I want my money back

I paid for the student discount but they asked for your card information first so I did put everything down then they asked college information but I'm still in high school. And as soon as I put my card information it already took $5.77 and I want my...

Newbie

I paid for the student discount but they asked for your card information first so I did put everything down then they asked college information but I'm still in high school. And as soon as I put my c...

Maxim

Spotify Star

218 Views

1 replies

0 likes

Account
Login
Other
  • 218 Views
  • 1 replies
  • 0 likes

New and cant play music

I just created an account from the app. I tried to play a song but when I press play a message comes up prompting me to try premium. Can I use the app free first before trying premium?

Newbie

I just created an account from the app. I tried to play a song but when I press play a message comes up prompting me to try premium. Can I use the app free first before trying premium?

Dreadlord

Community Legend

205 Views

1 replies

0 likes

Free
  • 205 Views
  • 1 replies
  • 0 likes

Suspicious Device Using Account, Probably Hacked, Songs Deleted

I reached via the contact form about this but I haven't had any response yet, so I'm raising the issue here as well. Yesterday (6 PM EDT, April 7 2015) I had Spotify open on my desktop but was not listening to music. I noticed that an unfamiliar devi...

Casual Listener

I reached via the contact form about this but I haven't had any response yet, so I'm raising the issue here as well.   Yesterday (6 PM EDT, April 7 2015) I had Spotify open on my desktop but w...

KatesHere

Community Legend

1711 Views

5 replies

0 likes

Account
Security
  • 1711 Views
  • 5 replies
  • 0 likes