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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

Solved!! Cancelled Premium, but my credit card has been charged

Hi, I took the one-month trial of the Premium account, and the week prior to renewal I cancelled it, as the Free account is OK for me. Some days later I received a surprise email thanking for the renewal (?!?). I again canceled the renewal using the ...

Casual Listener

Hi,   I took the one-month trial of the Premium account, and the week prior to renewal I cancelled it, as the Free account is OK for me.   Some days later I received a surprise email th...

Merik

Community Legend

760 Views

3 replies

0 likes

Account
Subscription
  • 760 Views
  • 3 replies
  • 0 likes

Ooops, seems your card or payment provider is having a bad day...

hello!! i try to get the premium pack but i can't pay for it. I use my card for shopping and i have no problem with it. Can some one help with this error? thx

Newbie

hello!! i try to get the premium pack but i can't pay for it. I use my card for shopping and i have no problem with it. Can some one help with this error? thx

kbrooksc

Community Legend

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

Log in problems

I have a questionMy cousine maked a account for me.BeatCrasher-NLSince yesterday i coudnt login.I wanna have a new password but he speled my email wrong -.-I paid for a premium account.And i wamma cancel it en put it on this Facebook account.GreetzBt...

Casual Listener

I have a question My cousine maked a account for me. BeatCrasher-NL Since yesterday i coudnt login. I wanna have a new password but he speled my email wrong -.- I paid for a premium account....

QuincyRous

Casual Listener

227 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 227 Views
  • 2 replies
  • 0 likes

Paying 2 times a month! Why?

Why does Spotify charge me 99sek every 1st ant 16nd every month?I dont have any old card, but If I did should it be showing in my profile?On my account it say I only have one payment/ month.I have been looking back in the bank and its alot of money.H...

Newbie

Why does Spotify charge me 99sek every 1st ant 16nd every month? I dont have any old card, but If I did should it be showing in my profile? On my account it say I only have one payment/ month. I h...

user-removed

Not applicable

302 Views

2 replies

0 likes

Premium
  • 302 Views
  • 2 replies
  • 0 likes

downgrading from spotify family to premium

Hi I'd like to go back to my regular premium instead of using the family plan. How can I do that without canceling and re-subscribing?Thanks!

Casual Listener

Hi  I'd like to go back to my regular premium instead of using the family plan. How can I do that without canceling and re-subscribing? Thanks! 

yurilr

Newbie

1579 Views

4 replies

0 likes

Account
Premium
Subscription
  • 1579 Views
  • 4 replies
  • 0 likes

Changing my Country to Indonesia

So spotify has come to Indonesia where I currently live. It's much cheaper than my UK premium account (Rp49,000 1/4 of the price). When I change the country and try to enter the new payment details first of all it doesn't match the price offered to n...

Newbie

So spotify has come to Indonesia where I currently live.  It's much cheaper than my UK premium account (Rp49,000 1/4 of the price).  When I change the country and try to enter the new payme...

spet2094

Newbie

2810 Views

2 replies

0 likes

Account
  • 2810 Views
  • 2 replies
  • 0 likes

Renato - Account

can not renew my premium subscription , trying payment displays the message :The CSRF token is invalid . Please to resubmit the form .Would I like a return regarding the situation .. Thanks .

Visitor

can not renew my premium subscription , trying payment displays the message : The CSRF token is invalid . Please to resubmit the form . Would I like a return regarding the situation .. Thanks .

osornios

Spotify Star

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Charged for Free Trial

I've recently been informed by my parents that they've been charged for premium in January and February. On January 4th it said I can try premium for free for 30 days. I put in the credit card information and it said that I would not be charged for t...

Newbie

I've recently been informed by my parents that they've been charged for premium in January and February. On January 4th it said I can try premium for free for 30 days. I put in the credit card inform...

Maxim

Spotify Star

268 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Spotify subscription cancellation failed

I have cancelled my premium subscription mid March, before the 3-month discounted premium period finished, yet I was charged again 3 months later on my credit card. I haven't received any emails notifying me of this charge nor cancellation, only when...

Newbie

I have cancelled my premium subscription mid March, before the 3-month discounted premium period finished, yet I was charged again 3 months later on my credit card. I haven't received any emails noti...

Maxim

Spotify Star

304 Views

1 replies

0 likes

Account
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Family plan problem

I changed my plan to the family plan. I sent the invitation to my family members. It tells me that the invitation is pending. What do they have to do on there end. Two of them are new subscribers.

Casual Listener

I changed my plan to the family plan. I sent the invitation to my family members. It tells me that the invitation is pending. What do they have to do on there end. Two of them are new subscribers.

osornios

Spotify Star

406 Views

6 replies

0 likes

Subscription
  • 406 Views
  • 6 replies
  • 0 likes

Account details lost

Hello Im quite desperate and hope somebody can help me.I have had my spotify account for many years and now i cant access my email adress anymore and neither do i remeber my password. But it is connected to my facebook. Is there any chance i can chan...

Newbie

Hello  Im quite desperate and hope somebody can help me. I have had my spotify account for many years and now i cant access my email adress anymore and neither do i remeber my password. But it...

user-removed

Not applicable

643 Views

2 replies

0 likes

Account
Login
Other
  • 643 Views
  • 2 replies
  • 0 likes

Reset Account

Is there a way to reset my account? Like reserting all contents, reset all my followed playlists and artists? Is this possible?

Newbie

Is there a way to reset my account? Like reserting all contents, reset all my followed playlists and artists? Is this possible?

Maxim

Spotify Star

205 Views

1 replies

0 likes

Account
  • 205 Views
  • 1 replies
  • 0 likes

Why won't Spotify let me cancel premium

I am contiunely trying to cancel my subscription to premium. I cancelled early March to find I got billed at the of the month . I have just re cancelled it and it still shows me I have premium. Logged off and on again and still shows the same .I don'...

Newbie

I am contiunely trying to cancel my subscription to premium. I cancelled early March to find I got billed at the of the month . I have just re cancelled it and it still shows me I have premium. Logge...

Maxim

Spotify Star

191 Views

1 replies

0 likes

Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Need refund

Canceled my subscription to save money & money was still taken out of my account. Is there anything I can do to get that back?

Newbie

Canceled my subscription to save money & money was still taken out of my account. Is there anything I can do to get that back?

Maxim

Spotify Star

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

issue with charge and or discount

my daughter had preminm, that had just recently canceled. she called me u letting me know of a student promotion spotify is having for $4.99 a month. i said sure and went online to subcribe for her. when it came to the name of the school, i put in th...

Visitor

my daughter had preminm,  that had just recently canceled.  she called me u letting me know of a student promotion spotify is having for $4.99 a month.  i said sure and went online to ...

cristiluna95

Casual Listener

866 Views

6 replies

0 likes

Premium
  • 866 Views
  • 6 replies
  • 0 likes

subscription

I have a subscription to Spotify and I need to change my card but when i try to sign in to my account on my mobile it keeps telling me that I need to use my Facebook login details but my spotify isnt linked to my facebook account. So I tried using my...

Visitor

I have a subscription to Spotify and I need to change my card but when i try to sign in to my account on my mobile it keeps telling me that I need to use my Facebook login details but my spotify isnt...

MaryS

Roadie

291 Views

1 replies

0 likes

Account
  • 291 Views
  • 1 replies
  • 0 likes

Student Card

HiI currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing?Cheers.Archie

Casual Listener

Hi I currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing? Cheers. ...

archiecookie

Casual Listener

407 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 407 Views
  • 4 replies
  • 0 likes

Deactivate my account

I would like to deactivate my account n start over I have a free subscription with Rogers n would like to use that

Casual Listener

I would like to deactivate my account n start over I have a free subscription with Rogers n would like to use that

Kingsofleon700

Casual Listener

465 Views

2 replies

0 likes

Account
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! family plan

I just recently paid for my premium service. I want to add a family member on for the $5 deal. But it's saying I have to pay $14.99 for my account and theirs. Any other way to just pay the $5?

Casual Listener

I just recently paid for my premium service. I want to add a family member on for the $5 deal. But it's saying I have to pay $14.99 for my account and theirs. Any other way to just pay the $5?

Maxim

Spotify Star

540 Views

3 replies

0 likes

Premium
Subscription
  • 540 Views
  • 3 replies
  • 0 likes

Spotify Family abonnoment unsubscription

Hello @ all,i invited my sister through family subscription.. but she didnt registered for 2 month!!.. she is too lazy ^^i sent her the register link through spotify,, but she didnt used it... so i am paying since 2 month for nothing for her account ...

Newbie

Hello @ all, i invited my sister through family subscription.. but she didnt registered for 2 month!!.. she is too lazy ^^ i sent her the register link through spotify,, but she didnt used it... so...

Maxim

Spotify Star

270 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 270 Views
  • 1 replies
  • 0 likes