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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 198370 Views
  • 720 replies
  • 63 likes
  • Account
  • 198370 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102246 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102246 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Monster83
  • Casual Listener
  • 55202 Views
  • 60 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55202 Views
  • 60 replies
  • 8 likes

Someone else using Credit card

Hey guys,I recently found out that i had been charged despite never having spotify,I tried to request a query but found out its just an automated response.is there a way I can contact spotify directly?many thanks.

  • Newbie
  • Hey guys, I recently found out that i had been charged despite never having spotify, I tried to request a query but found out its just an automated response. is there a way I can contact spotify d...
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Deleted Facebook, can't log in on new phone

Hello, it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a new phone and am unable to log on to Spotify with it, as it tells me ...

  • Casual Listener
  •   Hello,   it's been years since I deleted my Facebook account and I have no chance of reactivating it again. I was logged on to Spotify automatically on my iPhone but today I bought a n...
  • afkkah
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 150 Views
  • 2 replies
  • 0 likes

Discover Weekly could use an option to reset, and more diversity!

I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music. It's also started to repeat a lot of songs from past weeks. I wish there was an option to reset it and start fresh. And I really wish it had more d...

  • Regular
  •  I've been listening to Discover Weekly for a while now, and it seems stuck on a certain kind of music.  It's also started to repeat a lot of songs from past weeks.  I wish there was a...
  • darwin1859
  • Newbie
  • 170 Views
  • 1 replies
  • 2 likes
  • Other
  • 170 Views
  • 1 replies
  • 2 likes

charged twice

can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice

  • Newbie
  • can i have some help i was charged twice ob a spotify account and want a refund i only wanted to pay for one month at a time and my account is still on the free subscription even though i payed twice
  • user-removed
  • Not applicable
  • 630 Views
  • 3 replies
  • 0 likes
  • Charged twice
    Charging my account without having premium
  • 630 Views
  • 3 replies
  • 0 likes

Spotify won't stop "installing"

I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon and it has been this way for almost a week now. The ...

  • Newbie
  • I've been on Spotify premium for a while now and have never had a problem with it until now. Now the app won't open or close and can't be deleted. The app also says "installing" underneath the icon a...
  • sophymadzz
  • Newbie
  • 3395 Views
  • 3 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Unlimited
  • 3395 Views
  • 3 replies
  • 2 likes

Cannot make a gift in another country

I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his country (code is not valid error). Any suggestions?

  • Casual Listener
  • I'm using spotify in Germany and would like to make a gift premium subscription for someone in Spain. I bought the code, but unfortunately, the person who is getting the gift cannot use it in his cou...
  • ailuqet
  • Casual Listener
  • 153 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 153 Views
  • 4 replies
  • 0 likes

Unauthorised payment

Spotify has taken money off me,for the free version. I did not want thr paid version. How do I get the money back?

  • Newbie
  • Spotify has taken money off me,for the free version. I did not want thr paid version. How do I get the money back?
  • mrbobosmommy
  • Regular
  • 352 Views
  • 2 replies
  • 0 likes
  • Free
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! payment failed

helllo, hope someone can help. I got an email saying that my payment had failed to come through to spotify and that they would try in the next few days. I use paypal to pay the premium price and today my paypal says that the payment is 'pending' beca...

  • Casual Listener
  • helllo, hope someone can help.   I got an email saying that my payment had failed to come through to spotify and that they would try in the next few days. I use paypal to pay the premium price...
  • michellef0rd
  • Newbie
  • 46437 Views
  • 17 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 46437 Views
  • 17 replies
  • 1 likes

Cant log in to my account

I useFacebook to login into Spotify, which was working perfectly fine even about three days ago. I was using Spotify on Windows, PS4 and my phone as well but when I try to open Spotify on my phone, today, I got the message that I'm trying to login fr...

  • Casual Listener
  • I useFacebook to login into Spotify, which was working perfectly fine even about three days ago. I was using Spotify on Windows, PS4 and my phone as well but when I try to open Spotify on my phone, t...
  • almashassan
  • Casual Listener
  • 132 Views
  • 1 replies
  • 0 likes
  • Login
  • 132 Views
  • 1 replies
  • 0 likes

Error code: fp 1005

Hi, When I try to upgrade my Family account to 2 members and I click the submit button. I keeps giving me this error: fp 1005.Please someone help?

  • Newbie
  • Hi,   When I try to upgrade my Family account to 2 members and I click the submit button. I keeps giving me this error: fp 1005. Please someone help?
  • 1465 Views
  • 0 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1465 Views
  • 0 replies
  • 1 likes

moved countries: get suggestions for original country

I've moved countries, and my Spotify account transferred as well. So now, all the standard suggestions like "Charts" and "Discover" are for my new country, as apparently Spotify bases this on your "home"-country (or whatever it thinks this is). I'd r...

  • Newbie
  • I've moved countries, and my Spotify account transferred as well.   So now, all the standard suggestions like "Charts" and "Discover" are for my new country, as apparently Spotify bases this o...
  • 74 Views
  • 0 replies
  • 0 likes
  • Account
  • 74 Views
  • 0 replies
  • 0 likes

Payment not accepted from known working credit cards

My known working VISA debit card is being repeatedly rejected on your payment system for 2 days now. Tried all other cards, AMEX, etc... all failed on your site. Incredibly frustrated... FAMILY account so all family is locked out ALL WEEKEND. My week...

  • Newbie
  • My known working VISA debit card is being repeatedly rejected on your payment system for 2 days now. Tried all other cards, AMEX, etc... all failed on your site. Incredibly frustrated... FAMILY accou...
  • kbrooksc
  • Community Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium
  • 111 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Error

" Hey, so I was on Spotify's Thanksgiving Premium for 3 months and loved it. But, it expired today, and I thought of permanently upgrading to premium. Since, I am a student at SUNY Plattsburgh, I figured I qualified for the student discount. But, whe...

  • Newbie
  • " Hey, so I was on Spotify's Thanksgiving Premium for 3 months and loved it. But, it expired today, and I thought of permanently upgrading to premium. Since, I am a student at SUNY Plattsburgh, I fig...
  • kbrooksc
  • Community Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 333 Views
  • 1 replies
  • 1 likes

account due to expire

Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to find out if this is just a mistake in subscription s...

  • Newbie
  • Hi, my account is due to expire, but my bundle with my network provider still has another 6 months to run (who pay for the service) Ive contacted them and everything is fine at their end. I need to f...
  • kbrooksc
  • Community Legend
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 71 Views
  • 1 replies
  • 0 likes

Premium not working

Hi, I payed this month Spotify premium and I can't use the premium options on my phone. In my account it says that I have premium and I can use it in my tablet but I can't in my iPhone. I logged out 3 times to see what happen and still not working

  • Newbie
  • Hi, I payed this month Spotify premium and I can't use the premium options on my phone. In my account it says that I have premium and I can use it in my tablet but I can't in my iPhone. I logged out ...
  • kbrooksc
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Premium
  • 77 Views
  • 1 replies
  • 0 likes

Can't buy premium - Wrong Country?

I tried to sign up for premium today. Its asking for my zip code but i live in canada so its a postal code. I tried putting that in and it gives an error message saying invalid zip code. I looked at my profile and its showing im in the US and won't l...

  • Newbie
  • I tried to sign up for premium today. Its asking for my zip code but i live in canada so its a postal code. I tried putting that in and it gives an error message saying invalid zip code. I looked at ...
  • kbrooksc
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 106 Views
  • 1 replies
  • 0 likes

I can't change my country

When I try to log onto Spotify on the computer it tells me that my country does not match the one set in my profile. I'm from Canada and it says I'm the in US. When i went to go change it the only option was USA, no other countries. So now I can't lo...

  • Newbie
  • When I try to log onto Spotify on the computer it tells me that my country does not match the one set in my profile. I'm from Canada and it says I'm the in US. When i went to go change it the only op...
  • kbrooksc
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 100 Views
  • 1 replies
  • 0 likes

I was charged for premium even though I canceled premium and was using free

Is there any type of support people I can email about them charging me even though I don't have premium??????

  • Newbie
  • Is there any type of support people I can email about them charging me even though I don't have premium??????
  • kbrooksc
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 79 Views
  • 1 replies
  • 0 likes

Anyone else just literally got hacked?

I was just listening to one of my playlists on a car rie and someone literally hacked my spotify and changed my password at that instance. It's weird because they used it to listen to music lol. I removed my card for now. Any other things you guys ca...

  • Newbie
  • I was just listening to one of my playlists on a car rie and someone literally hacked my spotify and changed my password at that instance. It's weird because they used it to listen to music lol. I re...
  • kbrooksc
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 95 Views
  • 1 replies
  • 0 likes

account doesnt exist anymore

so i got a spotify premium trial for 30 days and cancelled before the 30 days ended so i didnt get charged, but it still charged me anyway. i disputed and got my money back, but now ehenver i try to sign into my accound it won't let me anymore, givin...

  • Newbie
  • so i got a spotify premium trial for 30 days and cancelled before the 30 days ended so i didnt get charged, but it still charged me anyway. i disputed and got my money back, but now ehenver i try to ...
  • kbrooksc
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 122 Views
  • 1 replies
  • 0 likes