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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159252 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159252 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10752 Views
  • 4 replies
  • 11 likes
  • Security
  • 10752 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509153 Views
  • 985 replies
  • 112 likes
  • Account
  • 509153 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124814 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124814 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Changing my country issue

Hi everyone,I have a problem with changing my region and payment method.I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native country - Ukraine. Due to the situation in my country, I ...

  • Casual Listener
  • Hi everyone, I have a problem with changing my region and payment method. I have a premium account (Premium Duo) in Russia because I used to travel a lot there. Recently I came back to my native co...
  • krisevnas
  • Casual Listener
  • 1625 Views
  • 2 replies
  • 0 likes
  • Account
  • 1625 Views
  • 2 replies
  • 0 likes

Superuser Contribution Two Apple ID-Linked Accounts, Can't Access Premium One

The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought me to this old free account. I logged out and then...

  • Visitor
  • The account I'm writing this from is one of my old free accounts. I got logged out of my premium account today during the nationwide glitch. Tried to log back in using my email address and it brought...
  • Jeremy
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 280 Views
  • 1 replies
  • 0 likes

I have been hacked and blackmailed

I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails. YOU ARE LETTING HIM AWAY WITH MY PERSONAL INFO AND MY CARD. YOU COU...

  • Newbie
  • I have been hacked by a scammer that emailed me asking for money in exchange to stop hacking me. I asked your help but you didn't help me and you are no longer replying to my emails.   YOU ARE...
  • Maxim
  • Spotify Star
  • 780 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 780 Views
  • 2 replies
  • 1 likes

Superuser Contribution Mi playlist y usuario no aparecen y están publicos

Hola, me he registrado con el usuario Santagloria_pan y he creado una playlist, pero otros usuarios no me encuentras, he mirado si están privados pero no es así, he intentado con http://open.spotify.com/user/xxxx y no aparece mi cuenta tampoco, ¿Qué ...

  • Newbie
  • Hola,    me he registrado con el usuario Santagloria_pan y he creado una playlist, pero otros usuarios no me encuentras, he mirado si están privados pero no es así,  he intentado con...
  • Yordan
  • Moderator
  • 1852 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 1852 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to log in and listen to music

Plan Premium Country New York Device Iphone 13 Operating System (iOS 15.3.1 My Question or Issue Haven’t been able to log in for 2 days. I’ve tried logging in using Facebook and email both of which aren’t working. Can someone please help me out.

  • Newbie
  •   Plan Premium Country New York Device Iphone 13 Operating System (iOS 15.3.1   My Question or Issue Haven’t been able to log in for 2 days. I’ve tried logging in usin...
  • Jeremy
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't know my username

Hi, can anybody help me get my username? I'm not able to login because I forgot my account and don't know what email I used. I'm paying premium so yeah please

WhatsApp-Image-2022-03-09-at-12.40.20-AM.jpg
  • Regular
  •   Hi, can anybody help me get my username? I'm not able to login because I forgot my account and don't know what email I used. I'm paying premium 😞 so yeah please
  • Jeremy
  • Spotify Legend
  • 832 Views
  • 6 replies
  • 1 likes
  • Account
  • 832 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment Issue, Weird Response from Spotify

I have had a premium account for several years. I upgraded to a family plan a little over a year ago. I recently had an issue with my credit card and got a new number. I forgot to change that on Spotify. Spotify notified me, and I fixed the payment i...

  • Regular
  • I have had a premium account for several years. I upgraded to a family plan a little over a year ago. I recently had an issue with my credit card and got a new number. I forgot to change that on Spot...
  • Eni
  • Moderator
  • 1244 Views
  • 10 replies
  • 0 likes
  • Account
    Other
  • 1244 Views
  • 10 replies
  • 0 likes

Can't recover account.

Today, while listening to Mac Miller, my account was hacked (mainly password was changed). Unfortunately, I don't have access of the email linked to it nor remember how it goes at all. I contacted Spotify twice and they haven't gave me a good respons...

  • Casual Listener
  • Today, while listening to Mac Miller, my account was hacked (mainly password was changed). Unfortunately, I don't have access of the email linked to it nor remember how it goes at all. I contacted Sp...
  • DancingMachine58
  • Casual Listener
  • 1935 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 1935 Views
  • 5 replies
  • 0 likes

Superuser Contribution Discontinue Spotify account

Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm.sorry I don’t remember which email address this account was attached to. regards,Angelina021-839308

  • Newbie
  • Hi, please help to discontinue the subscription for the payment $14.99. Reference number P19DC86E0D Stockholm. sorry I don’t remember which email address this account was attached to.   regar...
  • Novy
  • Moderator
  • 684 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo resetear las recomendaciones de Spotify

PlanPremiumCountrySpainDeviceiPhoneOperating System My Question or IssueHola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos una fiesta, y no la cerré. Hace poco, el restaurante volvió a abrir y usaron sin sa...

  • Newbie
  • Plan Premium Country Spain Device iPhone Operating System     My Question or Issue Hola a todos! Hace un tiempo, abrí mi sesión de Spotify en un restaurante en el que celebramos u...
  • cristianmorenoposada
  • Newbie
  • 22603 Views
  • 2 replies
  • 2 likes
  • Other
  • 22603 Views
  • 2 replies
  • 2 likes

Superuser Contribution Profile info changed after deletion of Facebook account ?

PlanFreeCountry Device Operating System Android, Windows 10 My Question or IssueLately my account seems to be hacked, so I changed the email and password of the account and I also deleted my Facebook account to which my Spotify account was attached, ...

  • Newbie
  •   Plan Free Country   Device     Operating System  Android, Windows 10   My Question or Issue Lately my account seems to be hacked, so I changed the email an...
  • Elena
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist log in problem

Hello!I live in Greece.I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home.Some years ago I uploaded an album of mine on Spotify.Now I want to change the artist pic. I see that I have to log in as an artist. The onl...

  • Casual Listener
  • Hello! I live in Greece. I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home. Some years ago I uploaded an album of mine on Spotify. Now I want to change the ar...
  • Vasil
  • Moderator
  • 682 Views
  • 1 replies
  • 0 likes
  • Account
  • 682 Views
  • 1 replies
  • 0 likes

Spotify Playlist Artwork

Plan: FreeCountry: United StatesPlaylists: 40Total Playlist Followers: 7500 Device(iPhone X)Operating System(iOS 10) My Question or IssueI don't have the ability to upload Playlist Artwork or Titles anymore. Spotify removed my artwork because they ha...

  • Regular
  • Plan: Free Country: United States Playlists: 40 Total Playlist Followers: 7500   Device (iPhone X) Operating System (iOS 10)   My Question or Issue I don't have the abi...
  • ShowlandProd
  • Regular
  • 500 Views
  • 1 replies
  • 0 likes
  • Free
    Security
    Subscription
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong country

My Question or IssueHi, im from Chile and i had never leave the country. But my account days its from the USA. Due to thus problem, im not able to join the family plan of mu house, it says im not in the same country as they are (but i am).please help...

  • Newbie
  •     My Question or Issue Hi, im from Chile and i had never leave the country. But my account days its from the USA. Due to thus problem, im not able to join the family plan of mu house, ...
  • OscarDC
  • Moderator
  • 750 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 750 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed, and when reactivating duo, my wife is not getting her old account back

PlanPremium DuoCountrySwedenDeviceOnePlus NordOperating SystemAndroid 11 My Question or IssueWe had a working Premium Duo subscription, but then there was a payment issue and the plan reverted to free. When I reactivated Duo, my wife is told when she...

  • Casual Listener
  • Plan Premium Duo Country Sweden Device OnePlus Nord Operating System Android 11   My Question or Issue We had a working Premium Duo subscription, but then there was a payment issue and...
  • Kiril
  • Moderator
  • 990 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 990 Views
  • 3 replies
  • 0 likes

Plan and Payment Methods not in Account profile

Plan: PremiumCountry: Spain I want to change my payment method (and country if possible) but when I sign into my account I see no Plan button or any payment options. It seems that not all the info is available or loaded. Screenshot attached.

  • Casual Listener
  • Plan: Premium Country: Spain    I want to change my payment method (and country if possible) but when I sign into my account I see no Plan button or any payment options. It seems that no...
  • Maxim
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to my Spotify Account and Artist profile

10 days ago, i recieved only 1 e-mail from Spotify and it says that 'We are sorry that you cancelled your premium account' and i was like what? There is nothing more about this issue and no further information had been informed to me. I have been try...

  • Visitor
  • 10 days ago, i recieved only 1  e-mail from Spotify and it says that 'We are sorry that you cancelled your premium account' and i was like what? There is nothing more about this issue and no fur...
  • CoeHill
  • Music Fan
  • 1228 Views
  • 5 replies
  • 1 likes
  • Account
  • 1228 Views
  • 5 replies
  • 1 likes

One account two username issue !

I had one account (and one mail adress) since 2010 and have two username over that account. I couldnt merge them over years. Unfortunately, I accidentally bought the premium account for the username that I don't use. As a matter of fact, it wasn't my...

  • Visitor
  • I had one account (and one mail adress) since 2010 and have two username over that account. I couldnt merge them over years.  Unfortunately, I accidentally bought the premium account for the ...
  • Maxim
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution make it so songs listened in private sessions do not show on Spotify wrapped

I want to make it possible to listen to music on a private session and it not show up on my Spotify wrapped. For example children's music is often played on my Spotify account and I would prefer that there is songs and artists I actually listen to on...

  • Newbie
  • I want to make it possible to listen to music on a private session and it not show up on my Spotify wrapped. For example children's music is often played on my Spotify account and I would prefer that...
  • Eni
  • Moderator
  • 2521 Views
  • 1 replies
  • 3 likes
  • 2521 Views
  • 1 replies
  • 3 likes