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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88151 Views

9 replies

2 likes

Account
Login
  • 88151 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

735641 Views

13 replies

4 likes

Account
  • 735641 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755394 Views

18 replies

29 likes

  • 755394 Views
  • 18 replies
  • 29 likes

Superuser Contribution Friends Activity Disappeared

PlanPremiumCountryPolandDeviceDesktop PCOperating SystemWindows 10 Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming out/in, logging off/on and turning off/on PC and it don't solve my problem....

Visitor

Plan Premium Country Poland Device Desktop PC Operating System Windows 10   Friends activity disappeared. I tried to delete user folder in local appdata, reinstalling spotify, zooming o...

Alex

Spotify Legend

717 Views

3 replies

1 likes

Account
Other
  • 717 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot change the credit card on a new country

Plan: PremiumCountry: Ireland/Spain My Question or IssueHi!I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. I have followed the steps here for Premium accounts: https://support.spoti...

Casual Listener

Plan: Premium Country: Ireland/Spain   My Question or Issue Hi! I have recently moved from Ireland to Spain. I have been trying to change my country on Spotify and it won't let me. &nbsp...

CarlosE

Spotify Legend

451 Views

3 replies

0 likes

Account
Premium
Subscription
  • 451 Views
  • 3 replies
  • 0 likes

Facebook won't re-link to my account?

Plan: Spotify Premium & HuluSpotify Premium Country: United States Device: iPhone and Macbook ProOperating System: macOS Catalina 10.15.2 My Question or Issue:About a month ago, Facebook seemed to disconnect from my Spotify, and now I am back to my o...

Newbie

Plan: Spotify Premium & Hulu Spotify Premium  Country: United States   Device: iPhone and Macbook Pro Operating System: macOS Catalina 10.15.2   My Question or Issue: ...

Solomoncarlson

Casual Listener

533 Views

2 replies

0 likes

Account
  • 533 Views
  • 2 replies
  • 0 likes

Unable to change email address

PlanFreeCountryPhilippinesDeviceDesktopOperating SystemWindows 7 My Question or IssueI'm unable to change my email address on my Spotify account. I plan to sign up with my Google account when I do change the email and delete it. Can anyone help?

Visitor

Plan Free Country Philippines Device Desktop Operating System Windows 7    My Question or Issue I'm unable to change my email address on my Spotify account. I plan to sign up with...

Billy-J

Spotify Star

948 Views

5 replies

0 likes

Account
Free
  • 948 Views
  • 5 replies
  • 0 likes

Can't change my account location / payment method

Hi! I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly. I'm having a premium (family) account. Old (current) payment method: Swi...

Newbie

Hi!   I'm writing because I'm trying to do a very simple thing: I've moved from Switzerland to Belgium and would like to update my payment method and country location accordingly.   I'm...

Maxim

Spotify Star

1310 Views

1 replies

0 likes

Account
Other
Premium
  • 1310 Views
  • 1 replies
  • 0 likes

Daily stats in Spotify for Artists taking longer than usual to update

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it refreshed closer to 7pm ET, and on Saturday it didn...

Regular

In the last two days, my Spotify for Artists account has been really slow to refresh with the streaming stats from the day before. The FAQ page says it refreshes everyday at 3PM ET, but on Friday it ...

Billy-J

Spotify Star

3956 Views

1 replies

1 likes

Account
  • 3956 Views
  • 1 replies
  • 1 likes

stole

Sorum veya Sorunum. kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı yok diyorlar lütfen yardım et

Visitor

            Sorum veya Sorunum.     kim spotify bağımsız hesabımın postasını değiştirdi, sormam değil, sonra açmaya çalışıyorum, bu Spotify hesabı...

Billy-J

Spotify Star

552 Views

1 replies

0 likes

Account
Login
Security
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOGIN PROBLEMS AND PLAYBACK ON LAPTOP PROBLEMS

ERROR WHEN TRYING TO POST THIS 37FF74E2PremiumUSAiPhone 11TWO ISSUES:1). Music stops playing after 2-3 songs when listening on my MacBook.2). I did what was suggested here and signed out of everything, now I am not able to login on my phone. When I t...

Casual Listener

ERROR WHEN TRYING TO POST THIS 37FF74E2 Premium USA iPhone 11 TWO ISSUES: 1). Music stops playing after 2-3 songs when listening on my MacBook. 2). I did what was suggested here and signed...

Jeremy

Spotify Legend

793 Views

3 replies

0 likes

Account
Login
Premium
  • 793 Views
  • 3 replies
  • 0 likes

Superuser Contribution My underage sister can't register an account despite meeting age requirements

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a problem, because my '07 sister turned 13 last year... and she still can't ma...

Newbie

Hello. I've read your TOS many times and both Polish and English version state that people from Poland that are at least 13yo can register a Spotify account. Well, there's a probl...

Alex

Spotify Legend

572 Views

1 replies

1 likes

Account
  • 572 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't update payment method when changing country

PlanPremiumCountryGermany (currently)Device(Samsung Galaxy Note 10 Lite )Operating System(Android, Windows 10) My Question or IssueI just recently found out, that Spotify became available in Georgia, where I have been living for two years now. natura...

Newbie

Plan Premium Country Germany (currently) Device (Samsung Galaxy Note 10 Lite ) Operating System (Android, Windows 10)   My Question or Issue I just recently found out, that Spotify bec...

Novy

Moderator

505 Views

1 replies

0 likes

Account
  • 505 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t join premium duo - error message appears

hi there, I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address. During past days I tried to join this invitation a lot of times, used different devices (mac, windows pc...

Casual Listener

hi there,   I’m trying to join a duo premium plan through a link my gf shared to me, but each time I get an error message after confirming address.   During past days I tried to join th...

Alex

Spotify Legend

3119 Views

3 replies

0 likes

Premium
  • 3119 Views
  • 3 replies
  • 0 likes

Solved!! Error auth code:2

PlanCurrently freeCountryUK DevicePC Windows/Linux, AndroidOperating SystemWindows 10/Manjaro, Android n/a My Question or IssueHi,I was lsitening to spotify earlier today, a little later I switched to another PC and got the error "The username or pas...

Newbie

Plan Currently free Country UK   Device PC Windows/Linux, Android Operating System Windows 10/Manjaro, Android n/a   My Question or Issue Hi, I was lsitening to spotify earl...

Billy-J

Spotify Star

7437 Views

1 replies

0 likes

Account
Login
  • 7437 Views
  • 1 replies
  • 0 likes

Superuser Contribution broken login experience on iphone

PlanPremiumCountryUSADeviceiPhone SEOperating Systemios 14.5.1 My Question or IssueI replaced my iphone SE and restored from backup. All my other apps remembered my login info, except for Spotify. I didn't remember my password, so I tried the Login w...

Visitor

Plan Premium Country USA Device iPhone SE Operating System ios 14.5.1   My Question or Issue I replaced my iphone SE and restored from backup. All my other apps remembered my login inf...

Ivan

Spotify Legend

639 Views

1 replies

0 likes

Login
  • 639 Views
  • 1 replies
  • 0 likes

[iOS] Be able to change email address to one linked to google account

My spotify account is not linked to my google account but I want it to. I tried changing the email affiliated with my spotify account but I still could not sign in with google. I want it to where I can change my spotify account to be connected with m...

Visitor

My spotify account is not linked to my google account but I want it to. I tried changing the email affiliated with my spotify account but I still could not sign in with google. I want it to where I c...

Luan

Spotify Star

523 Views

1 replies

0 likes

iOS
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting "Something went wrong. Try again later." when trying to set a new password.

PlanFreeCountrySerbiaDeviceWeb (Mozilla Firefox)Operating SystemWindows 10 64-bit My Question or IssueI can't set new passwords recently. I put my old password and new passwords and click Set new password, but I get "Something went wrong. Try again l...

Visitor

Plan Free Country Serbia Device Web (Mozilla Firefox) Operating System Windows 10 64-bit   My Question or Issue I can't set new passwords recently.  I put my old password and new ...

Jeremy

Spotify Legend

1347 Views

6 replies

0 likes

Account
Free
  • 1347 Views
  • 6 replies
  • 0 likes

Superuser Contribution i want my account back, but i have no idea how???

Hello, i have probleme and have no idea where to go to so i thought i try it here *help* So i had a free account and then my boyfriend and i did a family account together so i got a preiu update. Then we broke up and when i tried to log in my account...

Newbie

  Hello, i have probleme and have no idea where to go to so i thought i try it here *help*   So i had a free account and then my boyfriend and i did a family account together so i g...

Alex

Spotify Legend

579 Views

1 replies

0 likes

Account
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login on specific account on WIN10 app, when other account works normally

PlanPremium FamilyCountryPoland After one of the updates i've got problem to log in to my account on my pc app. Also my account user name changed to string of characters and numbers. I've tried reinstalling the app, but it didn't work. Then i made br...

Visitor

Plan Premium Family Country Poland   After one of the updates i've got problem to log in to my account on my pc app. Also my account user name changed to string of characters and numbers. I...

Jeremy

Spotify Legend

529 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Password Associated to account

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two methods of signing in. There is no password associa...

Visitor

The email I used to create my account was deleted years ago, I contacted Google they cannot restore the account. The Facebook attached to my account was also deleted years ago. These are my only two ...

JustAwsomeDave

Casual Listener

1227 Views

2 replies

1 likes

Account
Login
Premium
  • 1227 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I cancel a subscription for someone with Alzheimers when we don't know email, ID or password

My father-in-law has a $9.99/month Spotify subscription, which he hasn't used in at least a year. He has Alzheimers and Parkinson's. Recently my wife (his daughter and I put him in a nursing home. We want to cancel his account/subscription but we don...

Visitor

My father-in-law has a $9.99/month Spotify subscription, which he hasn't used in at least a year.   He has Alzheimers and Parkinson's.   Recently my wife (his daughter and I put him in a nu...

Alex

Spotify Legend

585 Views

1 replies

0 likes

Account
  • 585 Views
  • 1 replies
  • 0 likes

How to close an old inactive account that i no longer have the details for

Hey, i recently found my old account that i don't use anymore. I would like to delete this account, but i no longer have the details to it. Please let me know if there is any way to fix this. Thanks.

Visitor

Hey, i recently found my old account that i don't use anymore. I would like to delete this account, but i no longer have the details to it. Please let me know if there is any way to fix this.  ...

Emilia_8

Community Legend

940 Views

1 replies

0 likes

Account
Login
Other
  • 940 Views
  • 1 replies
  • 0 likes