Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353769 Views
  • 902 replies
  • 105 likes
  • Account
  • 353769 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152794 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152794 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88467 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88467 Views
  • 68 replies
  • 10 likes

Can't sign in

Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks

  • Newbie
  • Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

No internet connection detected. Spotify will automatically try to reconnect when it detects an inte

SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I HAVE DOWNLOADED OFFLINE WHICH MEANS I CAN'T FIND A...

  • Casual Listener
  • SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 302 Views
  • 1 replies
  • 0 likes

Me cambie a spotify familiar y me aparece como gratuito

Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free

  • Newbie
  • Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free
  • MattSuda
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Charged thrice!

Hi, I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this eveneing I checked my bank and saw that Spotify charged me t...

  • Newbie
  • Hi,   I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this ...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

I can't connect my Facebook account on Spotify!

Bonsoir,J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur Facebook, ou tout simplement ajouter mes amis facebo...

  • Newbie
  • Bonsoir, J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur...
  • MattSuda
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

spotify premium annulé

Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un abonnement family à 15€ qui ne m'intéresse pas du to...

  • Newbie
  • Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un a...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

downloading songs

Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?

  • Newbie
  • Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?
  • MattSuda
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Spotify Family problem

Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email still get that error too. What should i do? NVM, Got...

  • Newbie
  • Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email s...
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Payments

Hi,I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't understand why it didn't take the money, it's not effected...

  • Newbie
  • Hi, I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't under...
  • MattSuda
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Hundreds of accounts hacked :(

I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch: http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/ I changed my password ...

  • Newbie
  • I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch:   http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-r...
  • MattSuda
  • Spotify Star
  • 484 Views
  • 1 replies
  • 3 likes
  • Security
  • 484 Views
  • 1 replies
  • 3 likes

Being charged

I wanted to subscribe to spotify, so I do the student it said there was a error soI did another regular non student and it went trrough. I cancled it because I did not want it and now i'm getimg charged 4.99????

  • Newbie
  • I wanted to subscribe to spotify, so I do the student it said there was a error soI did another regular non student and it went trrough. I cancled it because I did not want it and now i'm getimg...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Ayuda

Realicé mi pago premium en oxxo y sigo con la versión de prueba, me pueden ayudar x favor?

  • Newbie
  • Realicé mi pago premium en oxxo y sigo con la versión de prueba, me pueden ayudar x favor?
  • MattSuda
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • Spotify 1.0.15.133
  • 285 Views
  • 1 replies
  • 0 likes

Student Discount Offer Problems

I'm having a problem with my Spotify account. When I put in the info. for the Student Discount offer, It said that this info. "is already associated with another account" (I don't have another account). But, when I looked at my bank statement, it sai...

  • Newbie
  • I'm having a problem with my Spotify account. When I put in the info. for the Student Discount offer, It said that this info. "is already associated with another account" (I don't have another accoun...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Change Country

Everytime I try to change my country on my profile the website will not let me. Moved from the USA to Hong Kong and am trying to use my new Hong Kong credit card. I want to pay for premium but can not.

  • Newbie
  • Everytime I try to change my country on my profile the website will not let me.  Moved from the USA to Hong Kong and am trying to use my new Hong Kong credit card.  I want to pay for premiu...
  • MattSuda
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Duplicated Account

Hello, I logged into my account today and found out that my account appears to have been duplicated as my username was soneone else's. So... spotify can you please un duplicate un link my account to this other person?

  • Visitor
  • Hello, I logged into my account today and found out that my account appears to have been duplicated as my username was soneone else's. So... spotify can you please un duplicate un link my account to ...
  • MattSuda
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
  • 87 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked and upgraded to family plan

Hello, My account was hacked and upgraded to a family plan. I can't downgrade back to the Student Plan that I was on before. Tried tweeting support but they ignored my messages. Can someone help? Thanks

  • Newbie
  • Hello,   My account was hacked and upgraded to a family plan. I can't downgrade back to the Student Plan that I was on before. Tried tweeting support but they ignored my messages. Can someone ...
  • MattSuda
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 584 Views
  • 1 replies
  • 0 likes

Lost my Premium account

Hi there,I've been a Spotify Premium user for many years now, recently I signed up for Spotify Family to include my wife, and then more recently I switched to Singtel Music and linked my Spotify account to it, which meant I had to cancel my existing ...

  • Newbie
  • Hi there, I've been a Spotify Premium user for many years now, recently I signed up for Spotify Family to include my wife, and then more recently I switched to Singtel Music and linked my Spotify ac...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Can't add anyone on my family plan! Help!...

I just upgraded from premium to the family plan! I sent the email severeal times but my bff isnt getting anything. I've sent the link directly to him and nothing! It tells him he is already signed it and that he needs to switch accounts. We shared th...

  • Casual Listener
  • I just upgraded from premium to the family plan!    I sent the email severeal times but my bff isnt getting anything.    I've sent the link directly to him and nothing! It tel...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Spotify Student

Ok, so I have had spotify for a while now and Im really happy wth it up until now. I am a student so wanted to know how to switch from normal premium to spotify student, Im trying to save as much money as possible and this would be a big help. Thank ...

  • Visitor
  • Ok, so I have had spotify for a while now and Im really happy wth it up until now. I am a student so wanted to know how to switch from normal premium to spotify student, Im trying to save as much mon...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Unable to play song because it's not on my computer

I am not able to play any songs from the new releases, discover or other tabs within Spotify. I've tried logging out and loggin back in, reinstalling the app, I looked at several message boards and none of the solutions have worked. Can someone pleas...

  • Newbie
  • I am not able to play any songs from the new releases, discover or other tabs within Spotify. I've tried logging out and loggin back in, reinstalling the app, I looked at several message boards and n...
  • LordRollin
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium
  • 100 Views
  • 1 replies
  • 0 likes