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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6590 Views
  • 1 replies
  • 9 likes
  • Security
  • 6590 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473064 Views
  • 978 replies
  • 111 likes
  • Account
  • 473064 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207747 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207747 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118940 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118940 Views
  • 72 replies
  • 12 likes

accidentally bought spotify premium

I bought a 10€ coupon for spotify earlier that day because I wanted to purchase the offer where you can get three months of spotify premium for 0,99€, I did what it said on the back of my coupon and entered my code, but instead of purchasing the thre...

  • Newbie
  • I bought a 10€ coupon for spotify earlier that day because I wanted to purchase the offer where you can get three months of spotify premium for 0,99€, I did what it said on the back of my coupon and ...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium
  • 247 Views
  • 1 replies
  • 0 likes

From premium to premium family

Dear all, I've just signed up for a premium family account. I already had a premium account. My question is; do I need to cancel my premium account or is my premium account changed to a premium familly acccount automaticly? Kind regards, Freek

  • Newbie
  • Dear all,   I've just signed up for a premium family account. I already had a premium account. My question is; do I need to cancel my premium account or is my premium account changed to a prem...
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Signed up for 3 months for 9.99 and in subscription says it's only for 1 month?

I followed a link, spotify.com/summer, and signed up thinking it was $9.99 for 3 months. After the payment it says my card will be charged again 1 month from today? How do I contact support?

  • Casual Listener
  • I followed a link, spotify.com/summer, and signed up thinking it was $9.99 for 3 months.   After the payment it says my card will be charged again 1 month from today? How do I contact sup...
  • Maxim
  • Spotify Star
  • 699 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 699 Views
  • 8 replies
  • 0 likes

Family Account

HelloI subscribe for a Family plan.I have 3 kids too young to have a FaceBook account.How do I share my playlist with them ? thanks

  • Casual Listener
  • Hello I subscribe for a Family plan. I have 3 kids too young to have a FaceBook account. How do I share my playlist with them ?   thanks
  • MaryS
  • Roadie
  • 401 Views
  • 4 replies
  • 0 likes
  • Account
  • 401 Views
  • 4 replies
  • 0 likes

Playlists and everything else gone after connecting to facebook

Playlists and everything else gone after connecting to facebook Hello, I had two accounts. One was a regular Spotify-account without any connection to facebook. I used that one years ago and put in just a few songs. I also had an account with a Faceb...

  • Casual Listener
  • Playlists and everything else gone after connecting to facebook   Hello,   I had two accounts. One was a regular Spotify-account without any connection to facebook. I used that one year...
  • ralphitz
  • Casual Listener
  • 386 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
  • 386 Views
  • 6 replies
  • 0 likes

Solved!! Account changed back to Free.

Hey! I got an invite to Spotify Family, I accepted it and everything worked fine. Now, when I log in, my account type is Free again. My account -> receipts says: Date 25.5.2016 1068851394011 What to do?

  • Visitor
  • Hey!   I got an invite to Spotify Family, I accepted it and everything worked fine. Now, when I log in, my account type is Free again.   My account -> receipts says:   Date 25...
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Premium Abo

Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. Bekomme immer diese Fehlermeldung. Karte ist weder abgelaufe...

  • Newbie
  • Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode.   ...
  • 315 Views
  • 0 replies
  • 1 likes
  • Premium
  • 315 Views
  • 0 replies
  • 1 likes

Solved!! Paid twice for Premium but I continue in Free

Hi, Yesterday I paid for premium by first time and now I've paid it again. I've tested everything: install the app, change the pwd, i've tried to acces with my spotify user and with my facebook account. I continue in free account. Please help!

  • Casual Listener
  • Hi,    Yesterday I paid for premium by first time and now I've paid it again.   I've tested everything: install the app, change the pwd, i've tried to acces with my spotify user an...
  • vanytu
  • Casual Listener
  • 596 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 596 Views
  • 5 replies
  • 0 likes

Solved!! How many offline devices can I have on a premium family subscxription?

Hi, There are 4 of us, all on the premium family account. Question is, do we have 3 devices for offline music each, or is it 3 devices between the 4 of us? Thanks

  • Newbie
  • Hi,   There are 4 of us, all on the premium family account.  Question is, do we have 3 devices for offline music each, or is it 3 devices between the 4 of us?   Thanks
  • MattSuda
  • Spotify Star
  • 577 Views
  • 2 replies
  • 0 likes
  • Premium
  • 577 Views
  • 2 replies
  • 0 likes

Early payment

Is there any way I can pay my premium bill early?

  • Newbie
  • Is there any way I can pay my premium bill early?
  • Bittencourt
  • Spotify Star
  • 1181 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1181 Views
  • 1 replies
  • 1 likes

I want to LINK a new Facebook account.

Hello guys sup. I want link my (new) facebook account. But, i have no option in spotify pc/website "settings" to do this.Can u help me?I want to change my login account too.Thank you.

  • Visitor
  • Hello guys sup. I want link my (new) facebook account. But, i have no option in spotify pc/website "settings" to do this. Can u help me? I want to change my login account too. Thank you.
  • user-removed
  • Not applicable
  • 351 Views
  • 4 replies
  • 0 likes
  • Account
  • 351 Views
  • 4 replies
  • 0 likes

Solved!! PREMIUM TO FAMILY.. help

Hello.I was a premium member and I just upgraded to Spotify Family. I added my brother and he was already a premium member. Will his first premium subscription be automatic cancelled so only debits on my account the value or will Spotify make him pay...

  • Casual Listener
  • Hello. I was a premium member and I just upgraded to Spotify Family. I added my brother and he was already a premium member. Will his first premium subscription be automatic cancelled so only debits...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family problem!

Can someone please help me with this. I have Spotify family and can only play music on one device at one time. Whenever my wife uses it on her phone then my music cuts off. So annoying!!! I'll be driving to work using Spotify in my car and then it wi...

  • Regular
  • Can someone please help me with this. I have Spotify family and can only play music on one device at one time. Whenever my wife uses it on her phone then my music cuts off. So annoying!!! I'll be dri...
  • Bittencourt
  • Spotify Star
  • 707 Views
  • 8 replies
  • 0 likes
  • Account
  • 707 Views
  • 8 replies
  • 0 likes

Solved!! cannot subscribe

Looks like this is the only way to get in touch with customer support? Please sort my subscription out.

  • Casual Listener
  • Looks like this is the only way to get in touch with customer support? Please sort my subscription out. 
  • benwill2808
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Someone allegedly logged into my account.

Ok , I have been sitting here getting interruption after I interruption to my music. I have changed passwords twice and "logged everyone out" multiple times. I do not think anyone is really logged in, I think there is a flaw in your service. How do I...

  • Casual Listener
  • Ok , I have been sitting here getting interruption after I interruption to my music. I have changed passwords twice and "logged everyone out" multiple times. I do not think anyone is really logged in...
  • zigybean
  • Casual Listener
  • 236 Views
  • 4 replies
  • 0 likes
  • Other
  • 236 Views
  • 4 replies
  • 0 likes

Solved!! How do I cancel premium to sign up as a student?

I had a free Spotify account, and I meant to sign up for premium student, but accidentally signed up for the wrong one. How do I cancel it and redo it? I tried to sign up for the student one right before, but it says my credientials are associated wi...

  • Newbie
  • I had a free Spotify account, and I meant to sign up for premium student, but accidentally signed up for the wrong one. How do I cancel it and redo it? I tried to sign up for the student one right be...
  • osornios
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 330 Views
  • 1 replies
  • 0 likes

Change premium to my other account

I want to change the premium I paid to my other account where I have the playlists, how can I do?

  • Newbie
  • I want to change the premium I paid to my other account where I have the playlists, how can I do?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Change account type (Facebook to Spotify)

Hi, I am a Spotify Free user, subscribed using my Facebook Account. I would like to change the account type to separate Facebook from Spotify. Is it possible? If you can not do it directly, can you delete the current account to register a new one wit...

  • Newbie
  • Hi,  I am a Spotify Free user, subscribed using my Facebook Account. I would like to change the account type to separate Facebook from Spotify.   Is it possible?   If you can...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

408 - NOT ABROAD

Hi guys, just brought a samsung s7, I have premium and it was working fine on my old phone . First time I tried to log in I got "408". I am still in Australia and that is my billing address. I havent been able to log in for 2 days. I cant get into an...

  • Casual Listener
  • Hi guys, just brought a samsung s7, I have premium and it was working fine on my old phone . First time I tried to log in I got "408". I am still in Australia and that is my billing address. I havent...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Login
  • 169 Views
  • 1 replies
  • 0 likes

Transfer playlists from my old account

Hello Guys, I need help transfering my playlists from my old account to the new one. I have a lot of playlists, so drag and drop to the desktop is not an option, that would require a lot of time.I already filled the Support Contact Form, but I haven'...

  • Casual Listener
  • Hello Guys, I need help transfering my playlists from my old account to the new one. I have a lot of playlists, so drag and drop to the desktop is not an option, that would require a lot of time. ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 142 Views
  • 1 replies
  • 0 likes