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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282661 Views
  • 830 replies
  • 88 likes
  • Account
  • 282661 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134220 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134220 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76200 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76200 Views
  • 63 replies
  • 9 likes

Account deleted?

So for the last 3 days i havent been able to log into spotify while online at all, otherwise it would kick me back to the log in page. As of 30 minutes ago however, i decided to try reinstalling the app to see if it would fix it. Now apparently my ac...

  • Casual Listener
  • So for the last 3 days i havent been able to log into spotify while online at all, otherwise it would kick me back to the log in page.  As of 30 minutes ago however, i decided to try reinstallin...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 252 Views
  • 3 replies
  • 0 likes

Solved!! Gift-Code Subscription

Hi,I bought a Spotify premium subscription last year in december for 0,99€ for 3 months. Now (I bought it with a 30€ code) i want to use the rest of the code, however i am not able to find the option to prolong it with my gift-code even though i shou...

  • Casual Listener
  • Hi, I bought a Spotify premium subscription last year in december for 0,99€ for 3 months. Now (I bought it with a 30€ code) i want to use the rest of the code, however i am not able to find the opti...
  • Nico
  • Community Legend
  • 425 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 425 Views
  • 8 replies
  • 0 likes

finding the player

Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page? I guess there must be a quick link there somewhere but I am blowed if I can see it.

  • Casual Listener
  • Just finding my way back into Spotify and I have a very basic problem - how do I get from my account page to the search-and-play page?  I guess there must be a quick link there somewhere but I a...
  • ryanmedia
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Login
  • 150 Views
  • 1 replies
  • 0 likes

Getting back to my normal premium account

I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over?Thank you!!

  • Newbie
  • I have the Spotify premium for a while but actually never used it... What if I want my normal premium account back? What should I do? Or should I just cancel my account again and star over? Thank ...
  • ryanmedia
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

cancel account

I was wondering how someone can cancel their spotify account

  • Newbie
  • I was wondering how someone can cancel their spotify account
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Unauthorized subscription!

Merhaba,Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çekiliyor. Kart bilgilerim sistemden temizlenmemiş ve kul...

  • Casual Listener
  • Merhaba, Bir süre önce kız arkadaşım için 3 aylık ücretsiz premium deneme sürümünü başlatmış ve daha sonrasında kart bilgilerini sistemden kaldırmıştım. Ancak bugün fark ettim ki AYLARDIR ücret çeki...
  • Maxim
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 197 Views
  • 3 replies
  • 0 likes

Account hacked, e-mail changed and music being played on unknown device

My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he noticed I keeped stopping his music. Luckily I was just ...

  • Casual Listener
  • My account has been breached apparently. When I woke up today I noticed someone playing weird Anime music on my account. It was also on somebody else's PC. He quickly changed the e-mail when he notic...
  • MattSuda
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • Account
  • 213 Views
  • 3 replies
  • 0 likes

cannot put in credit card information

I cannot change my credit card information, I have a new card and need to change it. Please help.

  • Visitor
  • I cannot change my credit card information, I have a new card and need to change it. Please help.
  • Maxim
  • Spotify Star
  • 197 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 197 Views
  • 7 replies
  • 0 likes

My Songs and My Albums do not load

It keeps with the spinning wheel and gives me no error (but does not load either.I've tried rebooting the phone, toggling offline mode - but nothing works.I use the latest version for Android.I have premium and I guess I have around 400-600 songs und...

  • Casual Listener
  • It keeps with the spinning wheel and gives me no error (but does not load either. I've tried rebooting the phone, toggling offline mode - but nothing works. I use the latest version for Android...
  • Leobromberg
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Remove all devices

Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed

  • Newbie
  • Hi, I have a problem my mom and two of my friends are using my spotify and I am paying for it can all my devices please be removed
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Other
  • 150 Views
  • 1 replies
  • 0 likes

spotify special offer for Christmas?

okay i got a problem, soo I bought Spotify for 3 months for 0.99 Euros (special X-mas offer) with a 30 Euro Giftcart.and yesterday i got slowed down back to ''Free''. So i tryed to buy Premium againg with the same cart ( because there must be somthin...

  • Newbie
  • okay i got a problem,   soo I bought Spotify for 3 months for 0.99 Euros (special X-mas offer) with a 30 Euro Giftcart. and yesterday i got slowed down back to ''Free''. So i tryed to buy Pre...
  • Maxim
  • Spotify Star
  • 634 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 634 Views
  • 1 replies
  • 0 likes

I unsubscribed but still got charged

I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)

  • Casual Listener
  • I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)
  • Maxim
  • Spotify Star
  • 229 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 229 Views
  • 3 replies
  • 0 likes

Payment

Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and if you can also make sure I wont be charged again next m...

  • Newbie
  • Hello, I tried to cancelled my premium subscription 2 times last month but It did not work because I have been charged 11.49 $ this month. I would like to have my money back for this month, and ...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

You are listening on... another device.

Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie is, nor have an iPhone. I logged into my account o...

  • Newbie
  • Hi - I started having an issue this morning when I was listening ti Spotify on my phone (android device) and I get a notification saying "You are listening on Katie's Iphone". I do not know who Katie...
  • Maxim
  • Spotify Star
  • 7282 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 7282 Views
  • 1 replies
  • 0 likes

Extending availability to MEA region

Hey there good ppl of Spotify,I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here.I personally know that a lot of people go through a very hard time to be able to...

  • Newbie
  • Hey there good ppl of Spotify, I would like to propose that you please extend your services to the MEA region, because of the immense need for a service like Spotify here. I personally know that a ...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Email change

Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !

  • Newbie
  • Good morning, I received an email this morning saying that i had changed my email pedrin-pelota@hotmail.com to michaelwoodhall41@gmail.com . It was not me who changed this email, please help me !&nbs...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
  • 117 Views
  • 1 replies
  • 0 likes

Billing Problems

I've been billed twice for the same account in two days. HELP!!

  • Casual Listener
  • I've been billed twice for the same account in two days. HELP!!
  • OviiiOne
  • Community Legend
  • 152 Views
  • 3 replies
  • 0 likes
  • Account
  • 152 Views
  • 3 replies
  • 0 likes

Mudanca de pais

Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve sent an email to spotify, somebody answer me asking ...

  • Newbie
  • Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve s...
  • user-removed
  • Not applicable
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

HELP PLEASE I'm not abroad

Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!

  • Casual Listener
  • Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!
  • osornios
  • Spotify Star
  • 130 Views
  • 3 replies
  • 0 likes
  • Login
  • 130 Views
  • 3 replies
  • 0 likes

I cancelled my subscription, but I still have to pay it!

Hi, I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch on the website and it still says that I have a subscription...

  • Casual Listener
  • Hi,   I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch...
  • osornios
  • Spotify Star
  • 217 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 217 Views
  • 5 replies
  • 0 likes