Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76434 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94271 Views
9 replies
2 likes
My wife just has premium Spotify family, and then invite me as family member, but the trouble is, i can't accept the invitation, its written that i am not in same country with my wife, any solution?
My wife just has premium Spotify family, and then invite me as family member, but the trouble is, i can't accept the invitation, its written that i am not in same country with my wife, any solution?
Music Fan
524 Views
3 replies
0 likes
Hey, I've got a problem with spotify family, i bought it today and want to add my brother but when he tries go use the code he got message "We can not add you to the Premium plan for the family, because your account has to be registered in the same c...
Hey, I've got a problem with spotify family, i bought it today and want to add my brother but when he tries go use the code he got message "We can not add you to the Premium plan for the famil...
Music Fan
469 Views
1 replies
0 likes
Recientemente me hice una cuenta en spotify y cogí la oferta de 3 meses por 99 céntimos. Me daba error al intentar pagarla pero aun así el dinero ha sido retirado de mi cuenta sin que me manden correo de confirmación y sin convertir mi cuenta en prem...
Recientemente me hice una cuenta en spotify y cogí la oferta de 3 meses por 99 céntimos. Me daba error al intentar pagarla pero aun así el dinero ha sido retirado de mi cuenta sin que me manden corre...
Community Legend
682 Views
5 replies
0 likes
Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscription.
Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscr...
Spotify Star
354 Views
3 replies
0 likes
Hello All, I started to use Spotify by using my facebook account, I don´t want to use facebok account anymore.Instead I want to use my email to access it, how can I do it? BR //Rubén
Hello All, I started to use Spotify by using my facebook account, I don´t want to use facebok account anymore. Instead I want to use my email to access it, how can I do it? BR...
Not applicable
221 Views
1 replies
0 likes
i bought Spotify Premium on the Playstation but cannot get it on the desktop or phone? ive tried uninstalling the app on both the desktop and phone.
i bought Spotify Premium on the Playstation but cannot get it on the desktop or phone? ive tried uninstalling the app on both the desktop and phone.
Spotify Star
563 Views
3 replies
0 likes
Currently Have had a family plan with Myself and one other. Now since the family plan has been upgraded to include 6 accounts for the same rate, I would like to add one more user in the household. I can see where my one user is on my account, but I a...
Currently Have had a family plan with Myself and one other. Now since the family plan has been upgraded to include 6 accounts for the same rate, I would like to add one more user in the househo...
Music Fan
537 Views
1 replies
2 likes
Hi. All my Playoists are marked with green on my Samsung cell phone app. When I press to play a song, I get a notice saying"This track is not available." I also get a notice that says I am offline, but I am connected to the internet. The answer is pr...
Hi. All my Playoists are marked with green on my Samsung cell phone app. When I press to play a song, I get a notice saying"This track is not available." I also get a notice that says I am offline, b...
1014 Views
0 replies
0 likes
HiI want to move the main paying account in a new family subscription to another account. Can this be done?My son has used my account for the last year so my account is now full of his history etc. I would like to clear my account and reset it back t...
Hi I want to move the main paying account in a new family subscription to another account. Can this be done? My son has used my account for the last year so my account is now full of his history et...
197 Views
0 replies
0 likes
Hello everyone! I heard about that summer sale, that i just have to only pay 0.99 Euros for three month. I've just bought it. So itt will be expired in August, but after that I don't want a premium account. However it tells me that after 23th August ...
Hello everyone! I heard about that summer sale, that i just have to only pay 0.99 Euros for three month. I've just bought it. So itt will be expired in August, but after that I don't want a ...
Newbie
469 Views
1 replies
0 likes
I have been trying to upgrade to Premium after a free trial period and nothing seems to be working, any advice? I've tried several times over 4 or 5 days but it seems Spotify don't want my money
I have been trying to upgrade to Premium after a free trial period and nothing seems to be working, any advice? I've tried several times over 4 or 5 days but it seems Spotify don't want my money
Newbie
373 Views
3 replies
0 likes
hola buenas tardes. De antemano enorabuena por la app. Queria hacer unos cambios en mi cuenta de spotify pero la cuenta esta asociada al facebook cambie los datos en mi perfil pero en la app de spotify no se actualizaron y sigue apareciendo el correo...
hola buenas tardes. De antemano enorabuena por la app. Queria hacer unos cambios en mi cuenta de spotify pero la cuenta esta asociada al facebook cambie los datos en mi perfil pero en la app de spoti...
244 Views
0 replies
0 likes
You charged my card but i am not getting premium. WHY?
You charged my card but i am not getting premium. WHY?
Casual Listener
195 Views
1 replies
0 likes
Hello, I have Spotify premium subscribed via KPN (dutch mobile provider). I want to disconnect the premium service and re-enter a new activation code. But i cannot deactivate the premium. It directs me to KPN customer support and they direct me to sp...
Hello, I have Spotify premium subscribed via KPN (dutch mobile provider). I want to disconnect the premium service and re-enter a new activation code. But i cannot deactivate the premium. It...
Newbie
1714 Views
4 replies
0 likes
Hello Yesterday I've tried to cancel my subscription because today my subscription renews and I have to pay. Everything was okay, i've cancelled my subscription, no errors. But today I received a mail from Paypal that 9,99 € went from my account. Tod...
Hello Yesterday I've tried to cancel my subscription because today my subscription renews and I have to pay. Everything was okay, i've cancelled my subscription, no errors. But ...
Newbie
1074 Views
5 replies
3 likes
I've been using Spotify Premium with the Student discount for quite some time now, always paying 4,99€.Just today I got a mail from PayPal, saying that I had to pay 29,99€ for Spotify Family, which I never ordered. I logged into my account to discove...
I've been using Spotify Premium with the Student discount for quite some time now, always paying 4,99€. Just today I got a mail from PayPal, saying that I had to pay 29,99€ for Spotify Family, ...
293 Views
0 replies
0 likes
I restart my iPhone and when opening it asked me to sign in. I did it but now it says I don't have Premium account. I tried accessing with a computer and in my iPhone but vía internet and have the Premium account. It seems that just the app is not re...
I restart my iPhone and when opening it asked me to sign in. I did it but now it says I don't have Premium account. I tried accessing with a computer and in my iPhone but vía internet and have the Pr...
Newbie
517 Views
4 replies
0 likes
Please delete this message. Problem solved.
Please delete this message. Problem solved.
232 Views
0 replies
0 likes
English: I cannot login through Facebook neither with my Username (Error: 3). I can log in the website, for example to complete a Contactmessage, at which i get not answer. Neiher can i delete my Premium Abonnement which i can´t use (as said i can´t ...
English: I cannot login through Facebook neither with my Username (Error: 3). I can log in the website, for example to complete a Contactmessage, at which i get not answer. Neiher can ...
Spotify Star
431 Views
3 replies
0 likes
Hi.I subscribed and was promised 3 months of Spotify for only Kr(Norway) 9,- and 99,-/month after that.Spottify charged me for Kr 99, and I did not get any information by mail regarding the 3 months for Kr 9,-. Spotify, please make sure that I get wh...
Hi. I subscribed and was promised 3 months of Spotify for only Kr(Norway) 9,- and 99,-/month after that. Spottify charged me for Kr 99, and I did not get any information...
Spotify Star
251 Views
1 replies
0 likes
