Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 337 Views
  • 0 replies
  • 6 likes
  • Security
  • 337 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 437070 Views
  • 971 replies
  • 108 likes
  • Account
  • 437070 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194519 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194519 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106541 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106541 Views
  • 70 replies
  • 11 likes

Charged for spotify premium even after cancelling

I got spotify premium a month ago with the first month free deal with the payment method where it goes onto my next phone bill, I was charged £10 straight away after subscribing and cancelled but I am still getting charged on my phone bill.

  • Newbie
  • I got spotify premium a month ago with the first month free deal with the payment method where it goes onto my next phone bill, I was charged £10 straight away after subscribing and cancelled but I a...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 185 Views
  • 1 replies
  • 0 likes

logging in a family member

how do you log in a family member so both of you can hear music at the same time

  • Newbie
  • how do you log in a family member so both of you can hear music at the same time
  • 147 Views
  • 0 replies
  • 0 likes
  • Login
  • 147 Views
  • 0 replies
  • 0 likes

Premium doesn't appear on my iPhone 5s, why?!

So I've been a Spotify member for quite some time now, I use the iTunes card to get my premium subscription but I was a day late to pay it. Now I'm on free, & the premium option won't appear. Can someone help? Asap

  • Newbie
  • So I've been a Spotify member for quite some time now, I use the iTunes card to get my premium subscription but I was a day late to pay it. Now I'm on free, & the premium option won't appear. Can...
  • 132 Views
  • 0 replies
  • 0 likes
  • Premium
  • 132 Views
  • 0 replies
  • 0 likes

Switching emails

So I've bought premium on my main account, but id like to switch the email of said account to my main email account. When i registered with my main email i stopped using spotify shortly so it has all my old music and none of anything i listen to now....

  • Newbie
  • So I've bought premium on my main account, but id like to switch the email of said account to my main email account. When i registered with my main email i stopped using spotify shortly so it has all...
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
  • 177 Views
  • 0 replies
  • 0 likes

I try to pay but it won't work

So, recently I've tried to get premium, the deal with 3 months for $0.99. But every time I "agree and pay", it just sends me back to the page I started on

  • Newbie
  • So, recently I've tried to get premium, the deal with 3 months for $0.99. But every time I "agree and pay", it just sends me back to the page I started on
  • Zatakos
  • Newbie
  • 507 Views
  • 2 replies
  • 1 likes
  • Premium
  • 507 Views
  • 2 replies
  • 1 likes

Student Discount Error

Hi. The discount error was on my part, not Spotify's. I was redeeming my student discount and after I had filled in my card details, it just said "Enjoy Spotify Premium", without asking me to sign up - then I realised my brother was signed in. I'm aw...

  • Newbie
  • Hi. The discount error was on my part, not Spotify's. I was redeeming my student discount and after I had filled in my card details, it just said "Enjoy Spotify Premium", without asking me to sign up...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium holen

Ich habe mir eine 10€ Spotify Karte gekauft finde jedoch keine Möglichkeit diese bei Spotify ein zu lösen bitte um Hilfe.Danke im Voraus:)

  • Newbie
  • Ich habe mir eine 10€ Spotify Karte gekauft finde jedoch keine Möglichkeit diese bei Spotify ein zu lösen bitte um Hilfe. Danke im Voraus:)
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Charged but not aplied

Hi. I payd he subscription and 2 charges were made to my account, but the app didn't recognized it.

  • Newbie
  • Hi. I payd he subscription and 2 charges were made to my account, but the app didn't recognized it.
  • osornios
  • Spotify Star
  • 330 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 330 Views
  • 2 replies
  • 0 likes

Free premium offer 0,99 for 3 months - Already used premium

"Offer not available to users who already tried Premium." Does the free week or 2, i dont even remember how many days it were, also count as i've already tried premium?

  • Newbie
  • "Offer not available to users who already tried Premium."  Does the free week or 2, i dont even remember how many days it were, also count as i've already tried premium?
  • user-removed
  • Not applicable
  • 427 Views
  • 1 replies
  • 0 likes
  • Premium
  • 427 Views
  • 1 replies
  • 0 likes

Test Spotify

Hey, can i can test Spotify Premium? I dont find the 30 Days free Spotify Premium?

  • Newbie
  • Hey,   can i can test Spotify Premium?   I dont find the 30 Days free Spotify Premium?
  • user-removed
  • Not applicable
  • 574 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
  • 574 Views
  • 5 replies
  • 0 likes

Solved!! 99p offer and Student Discount

Hi I'd like to find out if i could try Spotify Premium for 99p for three month. And then if i like it, use my student card to get the £4.99 per month offer after the three months ends. Thanks

  • Casual Listener
  • Hi   I'd like to find out if i could try Spotify Premium for 99p for three month. And then if i like it, use my student card to get the £4.99 per month offer after the three months ends. &nbs...
  • kylestrahan
  • Casual Listener
  • 7487 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 7487 Views
  • 2 replies
  • 0 likes

money still taken off card

I recently tried to get the student discount, but I couldn't get it, yet Spotify took money off my card twice. How do I get it back??

  • Newbie
  • I recently tried to get the student discount, but I couldn't get it, yet Spotify took money off my card twice. How do I get it back??
  • user-removed
  • Not applicable
  • 332 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 332 Views
  • 2 replies
  • 0 likes

When does Beyoncés album come out?

When does Beyoncés album coming on Spotify? Getting very annoyed.

  • Casual Listener
  • When does Beyoncés album coming on Spotify? Getting very annoyed.
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • Other
  • 149 Views
  • 1 replies
  • 0 likes

Over Charges

I have additional charges on my account for the student offer. Please advise how that can be refunded. Thanks

  • Newbie
  • I have additional charges on my account for the student offer. Please advise how that can be refunded.    Thanks
  • user-removed
  • Not applicable
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Premium Payments

Is there any way I can use an apple gift card for premium?

  • Newbie
  • Is there any way I can use an apple gift card for premium?
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! This person's profile not displaying

Anyone knows why can't this profile be shown? https://play.spotify.com/user/mikeollistonIs it deleted? Closed? Or is there some way to make it private? I was following it on a previous account and now I can't even see it.

  • Newbie
  • Anyone knows why can't this profile be shown? https://play.spotify.com/user/mikeolliston Is it deleted? Closed? Or is there some way to make it private? I was following it on a previous account...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

would like to use Facebook login account with Logitech Squeezbox.

How can i change my login to a non facebook login to use it with my squeezebox. What can i do?

  • Visitor
  • How can i change my login to a non facebook login to use it with my squeezebox.   What can i do?
  • osornios
  • Spotify Star
  • 532 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 532 Views
  • 3 replies
  • 0 likes

Friends profile not appearing?

My friend has Spotifty, and has linked her Spotify account with her Facebook. Last week or so, I searched her Facebook name into the search bar, and her profile appeared and I could see her playlists etc. However, I forgot to follow her as I was cut ...

  • Casual Listener
  • My friend has Spotifty, and has linked her Spotify account with her Facebook. Last week or so, I searched her Facebook name into the search bar, and her profile appeared and I could see her playlists...
  • charisysw
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 624 Views
  • 2 replies
  • 0 likes

Solved!! 3 MONTH OFFER PROBLEM

I subscribed for the new 3 month offer of premium for 9.99. How do I ensure that I have definitely paid for this offer and not just for the regular monthly subscription? Is there a way of knowing that I definitely have this offer currently? I don't w...

  • Casual Listener
  • I subscribed for the new 3 month offer of premium for 9.99. How do I ensure that I have definitely paid for this offer and not just for the regular monthly subscription? Is there a way of knowing tha...
  • akj1212
  • Newbie
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Spotify

Salve, voglio disattivare il mio account su spotify perché non lo utilizzo più. Aspetto vostra risposta a riguardo.

  • Newbie
  • Salve, voglio disattivare il mio account su spotify perché non lo utilizzo più. Aspetto vostra risposta a riguardo.
  • 139 Views
  • 0 replies
  • 0 likes
  • Account
  • 139 Views
  • 0 replies
  • 0 likes