Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, few days ago I cancelled my suscription, but you have executed the payment yesterday anyway. Could you please review my unsuscription process. Despite your many steps to apply my decision, I am sure I arrived to you confirmation page of Unsuscrip...
I originally had my first spotify account. I broke my phone with the login info for that account. I could not remember my login information, so I created a new account. I am still being charged for the old account I can no longer access. How can I re...
Hello all, I have been using Spotify Unlimited (5UKP per month) for several years now, but recently I've had pop-ups saying that my card details are due to expire and need to be changed. When I click the link I am redirected to my account page in the...
As the title says. When i try to change to change the device password i get an unspecified error. I have tried several times now. I do the following: 1. I request the set device password email2. Click link in email3. write password twice and click se...
hi,I would like to install Premium just for 30days but i don't know why i have already payed 9.99€.I would like to give back my money and unistall Premium, how can I do?Thanks
I bought a Vodafone bundle which gives me spotify free for 24 months, however I went on my spotify today and it's telling me I need to get the premium. I don't understand what's wrong since its been working fine until today and I've tried logging out...
Hi, I had a spotify account a while ago and when I tried to revive it, I could no longer login. When I try resetting my password, spotify suggests I should change the password in Facebook. When I try to login with facebook, it says I do not have a sp...
I guess my question is clear:I want to quit Spotify Premium and it says on my account info, that it will book money from my Visa at the end of the month again. So: If I quit now, will I have Premium until this date or is it gone the moment I click se...
Hello, I'm from Portugal but I am currently in Angola and I lost access to Spotify because I've been more than 14 days out of Portugal now. When I enter in https://play.spotify.com/ it says that if I have an account in another part of the world I can...
Hi, I accidentally subscribed a 7-Day Free Premium Version of Spotify. Should I cancel this subscription when I don't want to pay money for that ? Thanks in advanceMaxi
Hey Everyone,a few months ago I had Spotify being payed directly from my bankaccount using "klarna".When my Income interval changed Klarna was not able to pull the money from my Bank account and the Account was changed back to free.All ok to this poi...
Hi, I'm curerntly using spotify free and have never had premium other than the 30-day trial (now expired).I tried to get spotify premium using a unidays account, but it won't let me, it comes up with a message saying: It appears that you are not elig...
I signed up for student Spotify but it didn't let me sign up due to being in a trade school but I still managed to get a notification from my bank account notifying me I was charged $4.99?? What can I do there ??
I canceled my regular premium subscription because I found out about the student discount for premium and when I try to upgrade it says that "my student credentials are already associated with another account." Is there something I'm doing wrong or a...
I used an account on an old iphone, that was los,t that I had used the free 3 month premium service on. I got charged for it once and got in contact with someone at spotify - I asked them to either move the subscription to an account I actually use o...
Dear Spotify Community, There is currently a promo for premium accounts, RM2 for 3 months. I tried using it but it failed. Is it for first time users only? I'm pretty new here.
I would like to establish a family account, but in the related Hungarian member restrictions it is held that all the members of the package shall have the same registered adress as the admin's adress, while the English one only requires that all the ...
Hi, I´ve always used my facebook to login at spotify. Yesterday i´ve got a new phone and then tried to log in whitout Facebook.I couldn´t remeber my password so i requsted a new. I wrote in my emailadres and received a mail where i reseted my passwor...
I tried switching my premium subscription from regular premium to the discounted student one, which is what spotify told me to do, but it is saying my credentials are being used on another account but I only have one account. Does anyone know how to ...
Hello, I just recieved an email from my paypal saying that spotify has withdrawed money from me. I thought something was wrong because I do not remember subscribing. So I checked both my phone and pc for any signs of premium. Even when I logged in to...