Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4562 Views
  • 1 replies
  • 9 likes
  • Security
  • 4562 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464692 Views
  • 976 replies
  • 111 likes
  • Account
  • 464692 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205453 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205453 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113150 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113150 Views
  • 72 replies
  • 12 likes

Solved!! Javascript error in the browser

I can not make the payment to use the premium features. Every time I try to enter the forms of payment , a message appears asking to enable javascript. I wiped completely the cache and browser cookie and I could not . I tried another and also did not...

  • Visitor
  • I can not make the payment to use the premium features.   Every time I try to enter the forms of payment , a message appears asking to enable javascript.   I wiped completely the cache ...
  • Bittencourt
  • Spotify Star
  • 1721 Views
  • 25 replies
  • 1 likes
  • Account
  • 1721 Views
  • 25 replies
  • 1 likes

Problemas para Actualizar Datos

Saludos. Ultimamente he tenido problemas para actualizar mi tarjeta, ya la habia usado antes para pagar mi suscripción premiun, despues utilice otra tarjeta pero cuando intente regresar a la primera tarjeta con la que ya pagaba mi cuenta, ya no puedo...

Spotify.jpg Spotify 1.jpg
  • Casual Listener
  • Saludos.   Ultimamente he tenido problemas para actualizar mi tarjeta, ya la habia usado antes para pagar mi suscripción premiun, despues utilice otra tarjeta pero cuando intente regresar a la...
  • osornios
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 599 Views
  • 1 replies
  • 0 likes

Solved!! can I use various offers

Can I use more than one special offer? for example, can I use the $.99 for the 3 months and they apply the student offer, which I pay half off the regular subscription for a year.

  • Casual Listener
  • Can I use more than one special offer? for example, can I use the $.99 for the 3 months and they apply the student offer, which I pay half off the regular subscription for a year.
  • user-removed
  • Not applicable
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 308 Views
  • 3 replies
  • 0 likes

Solved!! Spotify I want my premium account back

Dear spotify - I am a paying customer of premium and had to reinstall spotify after a computer crash. I login and I am no longer getting my premium account, looking online I see that I am still being charged but no premium account. I go online to spo...

  • Visitor
  • Dear spotify - I am a paying customer of premium and had to reinstall spotify after a computer crash.  I login and I am no longer getting my premium account, looking online I see that I am still...
  • osornios
  • Spotify Star
  • 12059 Views
  • 4 replies
  • 5 likes
  • 12059 Views
  • 4 replies
  • 5 likes

Account Lost

I lost my cell, and my account with premium upgrade together....How can i recover the account ?

  • Newbie
  • I lost my cell, and my account with premium upgrade together.... How can i recover the account ?  
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

I see my fb photo where i dont want it put

I really appreciate it if my photo was taken off weekly discover add featuring my children's picture. If it is used can I at least get the premium upgrade free till the photo is taken off

  • Newbie
  • I really appreciate it if my photo was taken off weekly discover add featuring my children's picture. If it is used can I at least get the premium upgrade free till the photo is taken off
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Security
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Transferring accounts to Family Plan

Almost everyone in my family has a Spotify account. We were thinking about switching to a family plan and including more family members. We don't want to lose our playlists and settings. Is there a way to transfer those over, either combined into one...

  • Newbie
  • Almost everyone in my family has a Spotify account. We were thinking about switching to a family plan and including more family members. We don't want to lose our playlists and settings. Is there a w...
  • Bittencourt
  • Spotify Star
  • 18207 Views
  • 2 replies
  • 1 likes
  • Premium
    Subscription
  • 18207 Views
  • 2 replies
  • 1 likes

Cant Get 3 months for 99c

i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant never get this deal

  • Visitor
  • i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant nev...
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Spotify charged in my credit card, but i'm not premium

Hello community!.Today I tried to upgrade to premium while Spotify had an offer about upgrade to premium for about 3 months and pay $9 MXN = $0.5 USD, (I'm from Mexico), so I put the credit number and all that stuff, but when I tried to finalize an e...

Captura de pantalla 2016-05-22 a las 7.12.29 p.m..png Captura de pantalla 2016-05-22 a las 7.13.40 p.m..png Captura de pantalla 2016-05-22 a las 7.10.12 p.m..png
  • Casual Listener
  • Hello community!. Today I tried to upgrade to premium while Spotify had an offer about upgrade to premium for about 3 months and pay $9 MXN = $0.5 USD, (I'm from Mexico), so I put the cred...
  • EtienneA
  • Casual Listener
  • 544 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 544 Views
  • 5 replies
  • 0 likes

Vodafone and Spotify

Hi I recently upgraded with Vodafone and have Spotify free for 24 months. I already have Spotify premium. They have sent me a link to activate the promotion but every time I try it gives the following message ' we're worry but we couldn't complete yo...

  • Casual Listener
  • Hi    I recently upgraded with Vodafone and have Spotify free for 24 months. I already have Spotify premium.   They have sent me a link to activate the promotion but every time&nbs...
  • osornios
  • Spotify Star
  • 1048 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 1048 Views
  • 7 replies
  • 0 likes

Solved!! deleted

 deleted

  • Casual Listener
  •   deleted
  • Abiagui
  • Casual Listener
  • 404 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 404 Views
  • 4 replies
  • 0 likes

Cant Pay spotify

I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers and i keep getting this message: "You need to enable ...

  • Casual Listener
  • I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers an...
  • user-removed
  • Not applicable
  • 209 Views
  • 3 replies
  • 0 likes
  • Premium
  • 209 Views
  • 3 replies
  • 0 likes

Paid for 1 month and 2 free...

But it say that in 1 month. my sub will be renewed and I will be charged for a new month,, What do I do?

  • Casual Listener
  • But it say that in 1 month. my sub will be renewed and I will be charged for a new month,,   What do I do?
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 1 replies
  • 0 likes

No cambio de Free a Premium

Acabo de pagar 9.99 Euros en la promoción que acaba de sacar Spotify de 3 meses de premium por 9.99. Pues bien, acabo de realizar el pago y no se me cambia habiendo realizado todos los pasos que me ponian en la sección "ayuda". O me devuelven el dine...

  • Newbie
  • Acabo de pagar 9.99 Euros en la promoción que acaba de sacar Spotify de 3 meses de premium por 9.99. Pues bien, acabo de realizar el pago y no se me cambia habiendo realizado todos los pasos que me p...
  • osornios
  • Spotify Star
  • 272 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 272 Views
  • 4 replies
  • 0 likes

New Family plan no support.

Hola, Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio. Tengo que renovar primer día del mes, si no es posible, dime darse de baja, no es que no puedo suscrimirme a es...

  • Newbie
  • Hola,   Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio.   Tengo que renovar primer día del mes, si n...
  • osornios
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family on prepaid subscription

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

  • Casual Listener
  • Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you
  • Maxim
  • Spotify Star
  • 2360 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2360 Views
  • 3 replies
  • 0 likes

If I get Premium subscription, can I use Spotify without any problem in an unavailable country?

Spotify isn't available in my country, but I've been using it with vpn for some months. Sometimes Spotify disconnects me and I haven't access to Spotify app in my Samsung phone. I want to pay for Premium subscription, but will my location be a proble...

  • Regular
  • Spotify isn't available in my country, but I've been using it with vpn for some months. Sometimes Spotify disconnects me and I haven't access to Spotify app in my Samsung phone.   I want to pa...
  • osornios
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 341 Views
  • 3 replies
  • 0 likes

"30 day free trail" email.

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this problem is there anyway to actually get this 30 day fre...

  • Newbie
  • After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this prob...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Student

Hi, I'm enroll and I'm not able to make my account as a student. The system can verify, is there any other way to do this?

  • Casual Listener
  • Hi, I'm enroll and I'm not able to make my account as a student. The system can verify, is there any other way to do this?
  • Dayan1224
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 248 Views
  • 2 replies
  • 0 likes

Spotify premium 99 cent

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian).Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros.The thing i can't understand is why he pays less than me, and...

  • Newbie
  • Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian). Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros. The th...
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 189 Views
  • 1 replies
  • 0 likes