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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263484 Views
  • 790 replies
  • 81 likes
  • Account
  • 263484 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129142 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129142 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72062 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72062 Views
  • 63 replies
  • 8 likes

Me hicieron cargo a la tarjeta de credito sin obtener premium

Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; Pero sí me llegó el cargo a la tarjeta!!! Necesito r...

  • Newbie
  • Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; P...
  • OviiiOne
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

"Can't Play The Current Song" Error - Premiuim

My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't even start on there, so I think it may be an issue ...

  • Newbie
  • My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't ...
  • tkalex
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • Premium
  • 185 Views
  • 2 replies
  • 0 likes

Subscription renewal

I have just received an email in which I'm notified Spotify took money from my paypal account without me being notified in advance. I've had the £0.99 subscription until today and it automatically renewed even if i didn't want it to. I haven't got an...

  • Newbie
  • I have just received an email in which I'm notified Spotify took money from my paypal account without me being notified in advance. I've had the £0.99 subscription until today and it automatical...
  • KatesHere
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Account not logging in app but works on website

Hello, I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username and password. I am able to login to the website online with...

  • Visitor
  • Hello,   I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username...
  • KatesHere
  • Community Legend
  • 455 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 455 Views
  • 2 replies
  • 0 likes

Spotify Subscription ends - what happens if I resubscribe

So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again. My subscription ended a few days ago so my question is: If I resubscribe again, will I have to download all my songs ...

  • Newbie
  • So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again.   My subscription ended a few days ago so my question is: ...
  • KatesHere
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Again! I didn't get my free trial after upgrading to premium

So I was just left hanging when I tried asking before. So here I'll try again. Prev thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-didn-t-get-my-free-trial-after-upgrading-to-premium/m-p/1306329/highlight/false#M191048 Que...

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  • Regular
  • So I was just left hanging when I tried asking before. So here I'll try again. Prev thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-didn-t-get-my-free-trial-after-upgr...
  • Jordi
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 152 Views
  • 1 replies
  • 0 likes

If I cancel premium halfway.. Payment issues

If i cancelled my premium subscription halfway, Do they still deduct the payment after the renewal date?

  • Casual Listener
  • If i cancelled my premium subscription halfway, Do they still deduct the payment after the renewal date?
  • Jordi
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Refund??

I wanted to cancel my premium for this month, but it seems that I didn't get to finish cancelling and had go through the process again, but it I still had to pay, I really can't afford it this month is it possible for me to get a refund?

  • Newbie
  • I wanted to cancel my premium for this month, but it seems that I didn't get to finish cancelling and had go through the process again, but it I still had to pay, I really can't afford it this month ...
  • Jordi
  • Community Legend
  • 70 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 70 Views
  • 1 replies
  • 0 likes

I bought my iPhone from another country and now i can't use Spotify in my country

I bought my iPhone from Germany but i live in Turkey. When i try to log in it says "you can't use Spotify in another country over 14 days.". How am i gonna fix this?

  • Newbie
  • I bought my iPhone from Germany but i live in Turkey. When i try to log in it says "you can't use Spotify in another country over 14 days.". How am i gonna fix this?
  • driveflanger
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 118 Views
  • 1 replies
  • 0 likes

spotify used somewhere else

Hi, my spotify is use somewhere else, and my music often stops.I have tried reseting my passord many times. But the persons still uses my account, I cant figure out who uses my account, I have asked all my friends.Can somebody tell me what else I can...

  • Visitor
  • Hi, my spotify is use somewhere else, and my music often stops. I have tried reseting my passord many times. But the persons still uses my account, I cant figure out who uses my account, I have aske...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • Account
  • 131 Views
  • 3 replies
  • 0 likes

Spotify extranjero

No puedo acceder a mi cuenta y estoy en el extranjero, específicamente en Malta. Soy usuario premium, necesito solución por favor.

  • Casual Listener
  • No puedo acceder a mi cuenta y estoy en el extranjero, específicamente en Malta. Soy usuario premium, necesito solución por favor.
  • osornios
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Premium
  • 250 Views
  • 3 replies
  • 0 likes

Spotify gift card

Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know.I go to change payment options and click on UK but the option ...

  • Casual Listener
  • Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know. I go to c...
  • osornios
  • Spotify Star
  • 137 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 137 Views
  • 3 replies
  • 0 likes

facebook friends don't get imported

Hi, I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see any activities in the friends feed. Please help me.Thank you s...

  • Casual Listener
  • Hi,   I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see an...
  • fernandojmaia
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • Other
  • 175 Views
  • 2 replies
  • 0 likes

Account hacked, including password. Spotify needs a faster way to handle security incidents

I just received the following email "Hello, Spotify here.We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was:@me.comIt's now: tkdjgfgsdh@gmail.comIf you meant to do that, then ...

  • Music Fan
  • I just received the following email   "Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was:&lt...
  • mblack101
  • Music Fan
  • 382 Views
  • 2 replies
  • 0 likes
  • Security
  • 382 Views
  • 2 replies
  • 0 likes

Charge until finishing my free trial

Hi, I'm trying Spotify premium on an individual account. I would like to add family members, does somebody knows if I'm getting charged if I add someone during this free trial? Or if I'm getting charged until my free period ends?

  • Newbie
  • Hi, I'm trying Spotify premium on an individual account. I would like to add family members, does somebody knows if I'm getting charged if I add someone during this free trial? Or if I'm getting char...
  • KatesHere
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Premium, but still Premium

In december I chose to subscribe for Spotify Premium. That subscription would cost me 0,99 euro for the next three months. So my plan was to cancel the subscription on the 7th of march so that I did not have to pay the 9,99 euro's a month for the sub...

  • Visitor
  • In december I chose to subscribe for Spotify Premium. That subscription would cost me 0,99 euro for the next three months.    So my plan was to cancel the subscription on the 7th of march...
  • KatesHere
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Change Email to .edu

When I created my Spotify account, I used my AOL email. When I heard of the cheaper student rate, I switched my account email to my .edu address. Will I automatically be charged the student rate from now on for Premium?

  • Newbie
  • When I created my Spotify account, I used my AOL email. When I heard of the cheaper student rate, I switched my account email to my .edu address.  Will I automatically be charged the studen...
  • KatesHere
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
  • 142 Views
  • 1 replies
  • 0 likes

Can't sync Facebook to Spotify

Hello, I have created an account just yesterday and used Facebook to do so. That means I don't have an username besides my name on Facebook (I would like to have one). I have already signed premium. When I use "find friends" option (not sure if it is...

  • Visitor
  • Hello,   I have created an account just yesterday and used Facebook to do so. That means I don't have an username besides my name on Facebook (I would like to have one).   I have alread...
  • KatesHere
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 196 Views
  • 3 replies
  • 0 likes

Help - Please No Google!!

Spotify is moving to a Google cloud service. Say it ain't so!!NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO! Google already has more than enough information about the populace - giving them our music listening habits by having them host for Spotify is ...

  • Casual Listener
  •  Spotify is moving to a Google cloud service.  Say it ain't so!! NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!   Google already has more than enough information about the populace - ...
  • steve314158
  • Casual Listener
  • 123 Views
  • 2 replies
  • 0 likes
  • Other
  • 123 Views
  • 2 replies
  • 0 likes

Solved!! Spotify wont let me pay by credit card?

I try to upgrade to premium but the section to enter your creit card details just spirals around, not letting me enter any information. Can anyone help??

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  • Casual Listener
  • I try to upgrade to premium but the section to enter your creit card details just spirals around, not letting me enter any information. Can anyone help??
  • kbrooksc
  • Community Legend
  • 1204 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1204 Views
  • 3 replies
  • 0 likes