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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84722 Views

9 replies

2 likes

Account
Login
  • 84722 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661481 Views

13 replies

4 likes

Account
  • 661481 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743485 Views

18 replies

29 likes

  • 743485 Views
  • 18 replies
  • 29 likes

got charged but not getting premium

i liked spotify so i decided to get a premium accounti got charged twice but im still not getting premium here are some screen shots

Casual Listener

i liked spotify so i decided to get a premium account i got charged twice but im still not getting premium     here are some screen shots

Alto

Casual Listener

217 Views

1 replies

0 likes

Account
Premium
Subscription
  • 217 Views
  • 1 replies
  • 0 likes

please help, premium customer but can't download

I've been paying for spotify until middle of March, then I had a subscription through vodafone. I followed the link through the text message used mobile internet NOT wifi, had a text to say i'm on premium. I have my playlist NO adverts and app and co...

Visitor

I've been paying for spotify until middle of  March, then I had a subscription through vodafone. I followed the link through the text message used mobile internet NOT wifi, had a text to say i'm...

KatesHere

Community Legend

657 Views

5 replies

0 likes

Premium
  • 657 Views
  • 5 replies
  • 0 likes

Premium

I subscribe to a premium account and it should be 9 for 3 months but based on my subscription that I will be charge 129 on 6/29/2016. Why is that??

Newbie

I subscribe to a premium account and it should be 9 for 3 months but based on my subscription that I will be charge 129 on 6/29/2016. Why is that??

KatesHere

Community Legend

217 Views

1 replies

0 likes

Premium
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! cant log in

Cant log in wont accept when i try to goto forgotten password even though i havnt. Taken my card details before. Am i being ripped off? Not happy facebook will know

Casual Listener

Cant log in wont accept when i try to goto forgotten password even though i havnt. Taken my card details before. Am i being ripped off? Not happy facebook will know

MattSuda

Spotify Star

925 Views

5 replies

0 likes

Login
  • 925 Views
  • 5 replies
  • 0 likes

Spotify Premium

It has been more than a week since I tried buying Spotify again, and I put the whole information of the credit card and it says that a mistake has occurred, and on, and on, and on. Someone help me please I want Spotify premium

Newbie

It has been more than a week since I tried buying Spotify again, and I put the whole information of the credit card and it says that a mistake has occurred, and on, and on, and on. Someone help me pl...

MattSuda

Spotify Star

236 Views

1 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Family plan

If I have the family plan, can my wife and I listen to two different streams at the same time? If so, how do I get that to work? Otherwise it's pretty useless.

Newbie

If I have the family plan, can my wife and I listen to two different streams at the same time? If so, how do I get that to work? Otherwise it's pretty useless.

OviiiOne

Community Legend

200 Views

1 replies

0 likes

Other
  • 200 Views
  • 1 replies
  • 0 likes

Cancelled Premium but got charged anyway last night

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription. To my confusion, i discovered i was charged 0.99 accordingly la...

Casual Listener

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription.   To ...

KatesHere

Community Legend

202 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 202 Views
  • 1 replies
  • 0 likes

I cancelled my premium a few days prior to its deadline. Got charged again last night

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription. To my confusion, i discovered i was charged 0.99 accordingly la...

Casual Listener

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription.   To ...

SuperWisdom

Community Legend

261 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Over a Month and Still Can't Set Device Password

I submitted a previous thread about this same problem (hundreds of other people have had this problem for months, with no signs of spotify doing anything to alleviate the issue other than helping on a case by case system instead of fixing a very brok...

Casual Listener

I submitted a previous thread about this same problem (hundreds of other people have had this problem for months, with no signs of spotify doing anything to alleviate the issue other than helping on ...

Steph_B

Roadie

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Email address already being used

So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always reset the old password and reclaim my old account. ...

Newbie

So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always ...

Maxim

Spotify Star

581 Views

1 replies

0 likes

Account
  • 581 Views
  • 1 replies
  • 0 likes

Spotify premium won't register

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

Casual Listener

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

Polopocket

Casual Listener

249 Views

2 replies

0 likes

Account
  • 249 Views
  • 2 replies
  • 0 likes

Solved!! 7 day free trial?

I got spotify because my friend said there would be a 7 day free trial for premium... So my question is, how do i get it?

Newbie

I got spotify because my friend said there would be a 7 day free trial for premium... So my question is, how do i get it?

l_fanny13

Casual Listener

1654 Views

6 replies

0 likes

Free
Premium
  • 1654 Views
  • 6 replies
  • 0 likes

Refund to my debit card

It turns out my subscription trial ended, so another month renewed and charged my card, I was unaware of this charge until I saw my bank statements and I immediately cancelled my subscription, I would like a refund considering the trial was only a da...

Newbie

It turns out my subscription trial ended, so another month renewed and charged my card, I was unaware of this charge until I saw my bank statements and I immediately cancelled my subscription, I woul...

KatesHere

Community Legend

314 Views

1 replies

0 likes

Premium
Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Spotify charged me after I already cancelled premium

Went to go check my bank account recently, and discovered that spotify went behind my back and charged me for another month of premium after I had already cancelled. I'm not sure if this is because the last month of premium was premium that I redemee...

Casual Listener

Went to go check my bank account recently, and discovered that spotify went behind my back and charged me for another month of premium after I had already cancelled. I'm not sure if this is because t...

SuperWisdom

Community Legend

417 Views

3 replies

0 likes

Account
Premium
Subscription
  • 417 Views
  • 3 replies
  • 0 likes

Paguei pelo serviço Premium e não foi ainda liberado

Paguei os 3 meses de serviço do spotify dia19/03 e dia 22/03 recebi a confirmação de pagamento do EBANX. Pedido Spotify código 269304643084-1­ já se passou mais de cinco dias úteis, uma semana que já se passa e eu não consigo escutar músicas pelo pre...

Newbie

Paguei os 3 meses de serviço do spotify dia19/03 e dia 22/03 recebi a confirmação de pagamento do EBANX. Pedido Spotify código 269304643084-1­ já se passou mais de cinco dias úteis, uma semana que já...

PatriciaReginaM

Newbie

640 Views

4 replies

2 likes

Premium
  • 640 Views
  • 4 replies
  • 2 likes

Family plan

I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. If I cancel my family subscription, will my account...

Newbie

I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. ...

MattSuda

Spotify Star

224 Views

1 replies

0 likes

Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Deleted facebook account, can't log in to spotify (paying premium)

My son has been paying for Spotify Premium for 6 months, but has deleted his facebook account and cannot log in to Spotify. He would prefer to remain a spotify premium customer, but cannot log in. Is there a way to log in, or cancel his premium subsc...

Newbie

My son has been paying for Spotify Premium for 6 months, but has deleted his facebook account and cannot log in to Spotify.   He would prefer to remain a spotify premium customer, but cannot l...

OviiiOne

Community Legend

229 Views

1 replies

0 likes

Account
Premium
  • 229 Views
  • 1 replies
  • 0 likes

Still being charged, even after canceling premium

I'm still being charged for premium even though I canceled before the renewal date for spotify premium. This seems like a common problem judging by how many search results have this subject heading.

Newbie

I'm still being charged for premium even though I canceled before the renewal date for spotify premium.  This seems like a common problem judging by how many search results have this subject hea...

pappleg

Newbie

531 Views

2 replies

0 likes

Subscription
  • 531 Views
  • 2 replies
  • 0 likes

Spotify charged me after i cancelled my subscription

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no longer have access to. I tried updating it (through s...

Newbie

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no lo...

Callum221

Music Fan

246 Views

1 replies

0 likes

Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Cancel Spotify Premium

Hi, I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated. I need help

Casual Listener

Hi,   I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated.   I need help

Vandyk

Casual Listener

219 Views

1 replies

0 likes

Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes