Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 394006 Views
  • 940 replies
  • 107 likes
  • Account
  • 394006 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169946 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169946 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98622 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98622 Views
  • 68 replies
  • 10 likes

Solved!! cancel Premium

I would like to cancel my Premium account, but I already paid for the next month, if I cancel now will I be able to use Premium till the end of the charging period

  • Visitor
  • I would like to cancel my Premium account, but I already paid for the next month, if I cancel now will I be able to use Premium till the end of the charging period
  • user-removed
  • Not applicable
  • 247 Views
  • 2 replies
  • 0 likes
  • Premium
  • 247 Views
  • 2 replies
  • 0 likes

Unable to Renew Spotify Student Discount?

Hi, I am trying to get another year of the Student discount for spotify but when I put in my CC info, the "verification" screen afterwards doesn't work, I can't type in my name and school and whatnot. I have been trying to get this discount back for ...

  • Casual Listener
  • Hi, I am trying to get another year of the Student discount for spotify but when I put in my CC info, the "verification" screen afterwards doesn't work, I can't type in my name and school and whatnot...
  • LordRollin
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 330 Views
  • 3 replies
  • 0 likes

Family Subscription Paused. Payment taken?

Hi Guys My subscription has been paused but you have taken payment (ID available as paid via Paypal). Please advise. Cannot submit via contact form on site as it was down when I last checked and unusable. Please advise/resolve or both ThanksDaren

  • Regular
  • Hi Guys   My subscription has been paused but you have taken payment (ID available as paid via Paypal).   Please advise.   Cannot submit via contact form on site as it was down w...
  • DancingDad
  • Regular
  • 552 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 552 Views
  • 3 replies
  • 0 likes

login issues

I've got some login issues. After my original account got expired I had trouble logging in, I tried the app and the website. My account was active on spotify, but no longer premium. I can see my shared playlists and my buddies can see them too. So I ...

  • Newbie
  • I've got some login issues. After my original account got expired I had trouble logging in, I tried the app and the website. My account was active on spotify, but no longer premium. I can see my shar...
  • kbrooksc
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Other
    Premium
    Security
    Unlimited
  • 138 Views
  • 1 replies
  • 0 likes

My Playlists isnt accessible

I have a playlist, called Paco Pigalle, that i see it but i can't change. And a strange playlist, called Baba is mine now. What is wrong Spotify?

  • Casual Listener
  • I have a playlist, called Paco Pigalle, that i see it but i can't change.  And a strange playlist, called Baba is mine now.  What is wrong Spotify?
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Other
    Security
  • 169 Views
  • 3 replies
  • 0 likes

Albums should be listened to in order, which isn't possible for Spotify free users.

I understand that only being able to shuffle songs is a great way to encourage free users to upgrade to premium but for students like myself that can't afford to get premium it is very frustrating. Albums aren't just arranged randomly, they are put i...

  • Casual Listener
  • I understand that only being able to shuffle songs is a great way to encourage free users to upgrade to premium but for students like myself that can't afford to get premium it is very frustrating. A...
  • charlie99_
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 161 Views
  • 2 replies
  • 0 likes

Error 408

Hey there I created my account while I was traveling few months ago. Now that I'm back, whenever I try to login with my mail adress, I get the Error 408. I already changed the country and it still doesn't work. I am however able to login with my user...

  • Newbie
  • Hey there   I created my account while I was traveling few months ago. Now that I'm back, whenever I try to login with my mail adress, I get the Error 408. I already changed the country and it...
  • kbrooksc
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Login
  • 123 Views
  • 1 replies
  • 0 likes

Can't change my country.

I signed up for Spotify free but my country is stuck on Canada (I live in the United States). And I cannot enter my postal code because of this.

  • Newbie
  • I signed up for Spotify free but my country is stuck on Canada (I live in the United States). And I cannot enter my postal code because of this.
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family

Hi there! I have paid for Spotify premium for myself in bulk for one year. My sister would like to get premium too so I want to add her to a family plan to get the 50% off. However I do not want to get charged €14.99 a month for myself and her becaus...

  • Newbie
  • Hi there! I have paid for Spotify premium for myself in bulk for one year. My sister would like to get premium too so I want to add her to a family plan to get the 50% off. However I do not want to g...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Trying to become premium

I'm trying to become premium, bu it keep showing this message: "The CSRF token is invalid. Please try to resubmit the form." I don't know how to preceed.

  • Newbie
  • I'm trying to become  premium, bu it keep showing this message: "The CSRF token is invalid. Please try to resubmit the form." I don't know how to preceed.
  • jtroxell3957
  • Regular
  • 158 Views
  • 2 replies
  • 0 likes
  • Premium
  • 158 Views
  • 2 replies
  • 0 likes

Solved!! is unlimited available in uk

I currently have a free spotify account in the UK.
it keeps asking me to upgrade to premium, but is unlimited still available?

  • Casual Listener
  • I currently have a free spotify account in the UK.<br>it keeps asking me to upgrade to premium, but is unlimited still available?
  • tony1892
  • Newbie
  • 958 Views
  • 8 replies
  • 1 likes
  • Unlimited
  • 958 Views
  • 8 replies
  • 1 likes

My account is hacked/stolen.

My account is hacked/stolen. I tried logging on spotify today on my way to work, but i couldnt log in. The password was changed so i checked my email to see if the contact email was changed, which it was.How come the hackers just have such an easy wa...

  • Visitor
  • My account is hacked/stolen.   I tried logging on spotify today on my way to work, but i couldnt log in. The password was changed so i checked my email to see if the contact email was changed,...
  • user-removed
  • Not applicable
  • 233 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 233 Views
  • 2 replies
  • 0 likes

Account Hijacked - Please help

Hi to whom can help me. I received an email last night from spotify that my email address for spotify has been changed, even though I know I didn't change it. Consequently as I tried to use Spotify Premium this morning the password has been changed f...

  • Casual Listener
  • Hi to whom can help me.   I received an email last night from spotify that my email address for spotify has been changed, even though I know I didn't change it. Consequently as I tried to use ...
  • user-removed
  • Not applicable
  • 199 Views
  • 3 replies
  • 0 likes
  • Account
  • 199 Views
  • 3 replies
  • 0 likes

Never agreed to premium subscription

Return my money stop charging me and you charged me twice for the month of April 2016

  • Newbie
  • Return my money stop charging me and you charged me twice for the month of April 2016
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Can't find support phone number

I'm unable to find the german support phone-number or mail adress at the website.

  • Visitor
  • I'm unable to find the german support phone-number or mail adress at the website.
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Other
  • 220 Views
  • 1 replies
  • 0 likes

My premium account has been hacked.

Hi all - please help if you can! I had an email on Sunday night to tell me that I had changed my email address when I had made no such change. I have emailed Spotify via the correct address about this and have heard absolutely nothing back. I am seri...

  • Newbie
  • Hi all - please help if you can!   I had an email on Sunday night to tell me that I had changed my email address when I had made no such change. I have emailed Spotify via the correct address ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 142 Views
  • 1 replies
  • 0 likes

2nd time: Spotify didnt cancelled my premium account after a second try

Another time spotify ignored my cancel request from premium service.On march i decided to cancel my premium subscription. It didnt work."Ok. no problem"...i said and then i cancelled again my premium subscription...Well, today i have seen a new recei...

  • Newbie
  • Another time spotify ignored my cancel request from premium service. On march i decided to cancel my premium subscription. It didnt work. "Ok. no problem"...i said and then i cancelled again my pre...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Charged 5 times

I have been charged 5 times and Spotify have attempted 7 transactions all together. I have been expressing my concern since Monday evening and have had no response or acknowledgement on their behalf. I may incur charges from my bank as a result of th...

  • Casual Listener
  • I have been charged 5 times and Spotify have attempted 7 transactions all together. I have been expressing my concern since Monday evening and have had no response or acknowledgement on their behalf....
  • Maxim
  • Spotify Star
  • 319 Views
  • 6 replies
  • 0 likes
  • Premium
  • 319 Views
  • 6 replies
  • 0 likes

Solved!! Recover Deleted Playlists - Hacked Account

I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons of songs have been added to "Your Music" in the pas...

  • Casual Listener
  • I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons ...
  • Maxim
  • Spotify Star
  • 4147 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 4147 Views
  • 1 replies
  • 0 likes

Can't access music

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can't access any music. Please help.

  • Newbie
  • After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can'...
  • jveloce1
  • Newbie
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes