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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84738 Views

9 replies

2 likes

Account
Login
  • 84738 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661591 Views

13 replies

4 likes

Account
  • 661591 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743622 Views

18 replies

29 likes

  • 743622 Views
  • 18 replies
  • 29 likes

Solved!! Other country user charged USA spotify premium value

I am current living in Brazil and my spotify account is selected Brazil. The moment I subscribed for premium I was charge in dollars instead of my country´s currency as advertised in spotify Brazil. How do I change it? I am paying extra taxes because...

Newbie

I am current living in Brazil and my spotify account is selected Brazil. The moment I subscribed for premium I was charge in dollars instead of my country´s currency as advertised in spotify Brazil. ...

Maxim

Spotify Star

364 Views

1 replies

0 likes

Account
Premium
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Renewing student discount

I got an e-mail yesterday advising my student discount was about to expire...But i already renewed this a couple of months ago and thought it was a 12 month subscription?Can anyone advise please??

Casual Listener

I got an e-mail yesterday advising my student discount was about to expire... But i already renewed this a couple of months ago and thought it was a 12 month subscription? Can anyone advise please??

KatesHere

Community Legend

374 Views

5 replies

0 likes

Account
  • 374 Views
  • 5 replies
  • 0 likes

Spotify Discover Weekly not generating

Hi, I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover takes 2 weeks to generate so am wondering why I do not yet hav...

Casual Listener

Hi,   I started using Spotify on a 7 day trial on 05/03/16 and signed up for a Premium account when it ended, I have therefore been using Spotify for nearly 4 weeks. I've read that Discover ta...

Maxim

Spotify Star

221 Views

1 replies

0 likes

Account
Other
Premium
  • 221 Views
  • 1 replies
  • 0 likes

Pay through sprint and want to upgrade to family

I have premium and my sprint accountis billed every month how do i upgrade to family

Newbie

I have premium and my sprint accountis billed every month how do i upgrade to family

user-removed

Not applicable

2032 Views

3 replies

0 likes

Subscription
  • 2032 Views
  • 3 replies
  • 0 likes

TOPSIFY Ad - Spotify Premium Membership

Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they distracting (They are animated and show through the ba...

Newbie

Why are we still seeing ads (specifically, ads for TOPSIFY) as premium members? My Spotify client has been running at 30% CPU usage since these animated ads starting showing up. Not only are they dis...

positifly

Regular

1121 Views

2 replies

1 likes

Premium
  • 1121 Views
  • 2 replies
  • 1 likes

Can't log in from any device and I bought Premium yesterday

So yesterday, I bought premium and I was able to use it for about 4 hours at school but as soon as I got home from school I was logged out of every device. I didn't reset my password until today but I still haven't gotten and email from spotify sayin...

Newbie

So yesterday, I bought premium and I was able to use it for about 4 hours at school but as soon as I got home from school I was logged out of every device. I didn't reset my password until today but ...

SuperWisdom

Community Legend

258 Views

1 replies

0 likes

Premium
  • 258 Views
  • 1 replies
  • 0 likes

Account paused

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

Newbie

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

KatesHere

Community Legend

231 Views

1 replies

0 likes

Account
  • 231 Views
  • 1 replies
  • 0 likes

annual subscription, and need to change to family plan

I have a paid for annual subscription through december of this year. I'd like to expand this service to add more users. when I go to "upgrade" it simply gives me normal full priced options with more people, not discounting the fact that i've paid for...

Newbie

I have a paid for annual subscription through december of this year. I'd like to expand this service to add more users. when I go to "upgrade" it simply gives me normal full priced options with more ...

mapranghn

Newbie

795 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 795 Views
  • 4 replies
  • 0 likes

Log In Help on new computer

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

Visitor

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

Bittencourt

Spotify Star

377 Views

3 replies

0 likes

Login
  • 377 Views
  • 3 replies
  • 0 likes

Unlinking Spotify and Facebook

Hey there,  

Newbie

Hey there,    

ryanmedia

Roadie

281 Views

1 replies

0 likes

Account
Login
Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Delete account

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can someone please explain to me how to delete your Sp...

Visitor

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can...

OviiiOne

Community Legend

707 Views

5 replies

0 likes

Account
  • 707 Views
  • 5 replies
  • 0 likes

refund

Casual Listener

annab1363

Newbie

296 Views

2 replies

0 likes

Account
  • 296 Views
  • 2 replies
  • 0 likes

Wrong card

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says the correct one is on file. This needs to stop.

Newbie

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says t...

KatesHere

Community Legend

187 Views

1 replies

0 likes

Account
Premium
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Can't Login to Spotify

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account. I tried all the suggestions that the help section says to do...

Casual Listener

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account....

Nico

Community Legend

461 Views

3 replies

0 likes

Account
Login
  • 461 Views
  • 3 replies
  • 0 likes

SUSCRIPCION

Hola, alguien podria de ayudarme o guiarme en un asunto de la sucripcion, lo que pasa que al momento de poner mis datos de la tarjeta y todo, me dice que en este momento no se puede.. y asi con todas las demas tarjetas, y esto nadamas me genera que e...

Visitor

Hola, alguien podria de ayudarme o guiarme en un asunto de la sucripcion, lo que pasa que al momento de poner mis datos de la tarjeta y todo, me dice que en este momento no se puede.. y asi con todas...

driveflanger

Community Legend

1092 Views

5 replies

0 likes

Account
Subscription
  • 1092 Views
  • 5 replies
  • 0 likes

Solved!! New Account

Hello, I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is just this morning i tried to activate Spotify Student and had ...

Visitor

Hello,   I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is ju...

Maxim

Spotify Star

468 Views

1 replies

0 likes

Account
Premium
  • 468 Views
  • 1 replies
  • 0 likes

Charged for full premium amount instead of student discount amount

I'm checking my bank account and see I was charged $9.99 for having Spotify Premium, but I've been on the Student discount so I understand why I wasn't instead charegd $4.99. I wasn't notified that student discounts only lasted for a year and that so...

Newbie

I'm checking my bank account and see I was charged $9.99 for having Spotify Premium, but I've been on the Student discount so I understand why I wasn't instead charegd $4.99. I wasn't notified that s...

Hippiedippiegrl

Newbie

1861 Views

6 replies

5 likes

Subscription
  • 1861 Views
  • 6 replies
  • 5 likes

Unlink Facebook and Spotify

Can you please unlink the Facebook account associated with my Spotify?

Newbie

Can you please unlink the Facebook account associated with my Spotify? 🙂

Maxim

Spotify Star

444 Views

1 replies

0 likes

Account
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Student discount?

Hi guys,I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount?Thanks in advance!

Newbie

Hi guys, I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount? Thanks in adv...

Nico

Community Legend

352 Views

1 replies

0 likes

Subscription
  • 352 Views
  • 1 replies
  • 0 likes

Music got cut off all the time

The music gets cut off all the time, i have changed my passworld and logged off all devices.. what the hell is happening?

Newbie

The music gets cut off all the time, i have changed my passworld and logged off all devices.. what the hell is happening?

SuperWisdom

Community Legend

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes