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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83440 Views

29 replies

0 likes

  • 83440 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104479 Views

10 replies

3 likes

Account
Login
  • 104479 Views
  • 10 replies
  • 3 likes

Rogers account linked but still "Free"

I'm still unable to resolve getting my Spotify into Premium after registering it via Rogers. I should note that two out of the three accounts work. This is how it shows On the Rogers site, you can see that the accounts are registered (I have confirme...

Newbie

I'm still unable to resolve getting my Spotify into Premium after registering it via Rogers. I should note that two out of the three accounts work. This is how it shows On the Rogers site, you can se...

osornios

Spotify Star

298 Views

1 replies

0 likes

Account
Premium
  • 298 Views
  • 1 replies
  • 0 likes

payment

Hello i recently payed for a student account so i could have music on my phone in offline mode. I was charged twice and my account on my phone was not activataed. So could you please help i would appreciate if you did.

Newbie

Hello i recently payed for a student account so i could have music on my phone in offline mode. I was charged twice and my account on my phone was not activataed. So could you please help i would app...

osornios

Spotify Star

257 Views

1 replies

0 likes

Account
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs in only one device ?

I know that if you use Spotify Premium on 3 devices you can have up to 3,333 songs, but what if I only want to use Premium in 1 device, how many songs would that be ? Thank you in advance for answering.

Newbie

I know that if you use Spotify Premium on 3 devices you can have up to 3,333 songs, but what if I only want to use Premium in 1 device, how many songs would that be ? Thank you in advance for answeri...

osornios

Spotify Star

368 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 368 Views
  • 1 replies
  • 0 likes

Fido Pulse plan Canada

I'm on Fido pulse plan. I also get Spotify premium for 2years with my mobile plan. But I don't get the premium features after downloading the app with the code provided by my mobile provided. What do I do?

Visitor

I'm on Fido pulse plan. I also get Spotify premium for 2years with my mobile plan. But I don't get the premium features after downloading the app with the code provided by my mobile provided. What do...

austinderk07

Casual Listener

503 Views

3 replies

0 likes

Free
Premium
Subscription
  • 503 Views
  • 3 replies
  • 0 likes

Canceling account

Hi, i want to cancel my spotify account but a cant find how to do it. Please delete my spotify account.

Visitor

Hi, i want to cancel my spotify account but a cant find how to do it. Please delete my spotify account.

osornios

Spotify Star

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

Canceling subscribtion on an account i don't know the login for.

Greetings reader, I'd like to cancel my subscribtion on an account wich i lost all my login info for. I just can't remember to wich e-mail it is. But i do know from wich bank account the 10.00 euro is taken from each month. Could an admin contact me ...

Newbie

Greetings reader, I'd like to cancel my subscribtion on an account wich i lost all my login info for. I just can't remember to wich e-mail it is. But i do know from wich bank account the 10.00 euro i...

user-removed

Not applicable

205 Views

1 replies

0 likes

Account
Login
Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook and Spotify Account

Hi! I would like to deactivate my Facebook account- but in doing so, I also disable my Spotify account. This is because my login for Spotify is my Facebook account. I'd like to somehow disconnect these, and have my Spotify login be its own separate e...

Newbie

Hi!   I would like to deactivate my Facebook account- but in doing so, I also disable my Spotify account. This is because my login for Spotify is my Facebook account. I'd like to somehow disco...

Bittencourt

Spotify Star

522 Views

1 replies

0 likes

Account
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium via Telia (Denmark)

Hi, I have received a free Spotify Premium subscription as part of my Telia subscription.On the verification page it said I had to cancel my current premium subscription to set up the new one with Telia.I have done so, but my account still says I hav...

Newbie

Hi,   I have received a free Spotify Premium subscription as part of my Telia subscription. On the verification page it said I had to cancel my current premium subscription to set up the new ...

rejsegramofonen

Newbie

993 Views

2 replies

0 likes

Account
Premium
Subscription
  • 993 Views
  • 2 replies
  • 0 likes

Cant change my location

My account cant be opened because spotify thinks (my IP address also) is in Malaysia. But i am from Philippines. I cant edit the country in my settings because the only country that's appearing is malaysia. Somebody help me pls.

Newbie

My account cant be opened because spotify thinks (my IP address also) is in Malaysia. But i am from Philippines. I cant edit the country in my settings because the only country that's appearing is ma...

Bittencourt

Spotify Star

285 Views

1 replies

0 likes

Account
  • 285 Views
  • 1 replies
  • 0 likes

Cannot log into email connected to spotify to change password

Hello all, basically i have forgotten my password and accidently logged out, i dont have access to the email registered to the account to reset the password. I need to change the email but cannot do it

Casual Listener

Hello all, basically i have forgotten my password and accidently logged out, i dont have access to the email registered to the account to reset the password. I need to change the email but cannot do ...

andyspotify94

Casual Listener

384 Views

2 replies

0 likes

Account
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! Student Subscription

Hi, I would like to get Spotify Premium as I am a student I would like to use the £4.99 price (I qualify through UNiDAYS) , however I would like to use your three months for 99p offer first. Is this possible? How can I approach this? I would like to ...

Casual Listener

Hi, I would like to get Spotify Premium as I am a student I would like to use the £4.99 price (I qualify through UNiDAYS) , however I would like to use your three months for 99p offer first. Is this ...

user-removed

Not applicable

754 Views

4 replies

0 likes

Premium
Subscription
  • 754 Views
  • 4 replies
  • 0 likes

Rogers subscription

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free.Rogers told me i wpuld have to cancel and rejoin but i would assume id lose allmy music...

Newbie

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free. Rogers told me i wpuld have to cancel and rejoin but i ...

user-removed

Not applicable

789 Views

6 replies

0 likes

Account
  • 789 Views
  • 6 replies
  • 0 likes

Spotify playlist wont stay downloaded

I download my playlist and sync it and it says it's done then the next time I use it it's not downloaded.what's the deal?

Newbie

I download my playlist and sync it and it says it's done then the next time I use it it's not downloaded.what's the deal?

Laura

Roadie

270 Views

1 replies

0 likes

Other
  • 270 Views
  • 1 replies
  • 0 likes

Starbucks 3month free subscription

Signed up and in for Starbucks free subscription for three months on desktop. iPhone now says I am ineligible for offer when I try to load so I can get music from device. Can anyone help?

Newbie

Signed up and in for Starbucks free subscription for three months on desktop. iPhone now says I am ineligible for offer when I try to load so I can get music from device. Can anyone help?

Laura

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Studentenrabatt auch für derzeitige Abiturienten?

Hallo,ich mache grade mein Abitur an einem Gymnasium und würde gerne von dem Studentenrabatt profitieren.Ich hab bei UniDays schon nachgefragt, die haben mich aber zum Spotify Service geschickt und diese wiederum hier her.Ist es möglich auch als Abit...

Newbie

Hallo, ich mache grade mein Abitur an einem Gymnasium und würde gerne von dem Studentenrabatt profitieren. Ich hab bei UniDays schon nachgefragt, die haben mich aber zum Spotify Service geschickt u...

Laura

Roadie

1085 Views

1 replies

0 likes

Premium
  • 1085 Views
  • 1 replies
  • 0 likes

Disconect Spotify Premium from Facebook

Hello, i hope somebody can help me with this one. I have deactivated my Facebook account. But every time i log in on Spotify it activates my Facebook account again. I even receive an Email from Facebook that says "welcome back" bla bla. So annoying. ...

Newbie

Hello, i hope somebody can help me with this one.   I have deactivated my Facebook account. But every time i log in on Spotify it activates my Facebook account again. I even receive an Email f...

LordRollin

Community Legend

489 Views

1 replies

0 likes

Account
Login
  • 489 Views
  • 1 replies
  • 0 likes

Paying for premium but getting free

I am paying for premium but my I phone comes up as free and then asks me if I want to upgrade. I have tried deleting and reloading but it's still the same ?

Newbie

I am paying for premium but my I phone comes up as free and then asks me if I want to upgrade. I have tried deleting and reloading but it's still the same ?

LordRollin

Community Legend

284 Views

1 replies

0 likes

Premium
  • 284 Views
  • 1 replies
  • 0 likes

Paying for family membership, but not getting premium access

My gfs account says she administrator and I am a family member with premium access, when I log in to my account it says I'm not a premium member but a free member.. Dont really see the point with our family membership when I dont have access to premi...

Casual Listener

  My gfs account says she administrator and I am a family member with premium access, when I log in to my account it says I'm not a premium member but a free member..   Dont really see t...

LordRollin

Community Legend

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

Introductory Trial Offer - student discount

I have subscribed for the introductory trial offer (0,99) which will then turn into 9,99 a month, but I am eligible for student discount too.After three months do I have to cancel and then apply for student discounts? Or can I do it now and in the en...

Newbie

I have subscribed for the introductory trial offer (0,99) which will then turn into 9,99 a month, but I am eligible for student discount too. After three months do I have to cancel and then apply fo...

LordRollin

Community Legend

600 Views

1 replies

0 likes

Premium
Subscription
  • 600 Views
  • 1 replies
  • 0 likes

cant log in?

Hi, I can't log into my account? I had a issue with payment. I just wanted to pay for a month but ended up paying for a month and a whole year. The bank got my money back. But now I can't log into my account? I'm willing to pay for monthly service. I...

Newbie

Hi, I can't log into my account? I had a issue with payment. I just wanted to pay for a month but ended up paying for a month and a whole year. The bank got my money back. But now I can't log into my...

LordRollin

Community Legend

346 Views

1 replies

0 likes

Account
Login
Subscription
  • 346 Views
  • 1 replies
  • 0 likes