Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280604 Views
  • 822 replies
  • 84 likes
  • Account
  • 280604 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133469 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133469 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75734 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75734 Views
  • 63 replies
  • 8 likes

Playstation and Spotify

So I went to my Playstation account to unlink my account but seems like it's my spotify account which is linked to (and hold on because this is a major issue) my X's Playstation account and I do not know his logon info and we aren't really on speakin...

  • Visitor
  • So I went to my Playstation account to unlink my account but seems like it's my spotify account which is linked to (and hold on because this is a major issue) my X's Playstation account and I do not ...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 2 replies
  • 0 likes
  • Account
  • 159 Views
  • 2 replies
  • 0 likes

Why cant i get premium?

Everytime i try to upgrade using paypal, it opens the "get premium and try for 30 days" (or something like that) page again... F*ck this, if paypal doesnt want my money whatever... I'm having a really bad experience with spotify so far.. (It opens th...

  • Casual Listener
  • Everytime i try to upgrade using paypal, it opens the "get premium and try for 30 days" (or something like that) page again... F*ck this, if paypal doesnt want my money whatever... I'm having a reall...
  • kh4de
  • Casual Listener
  • 276 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 276 Views
  • 8 replies
  • 0 likes

Spotify connects me to unknown PS4 & messes up my account

Hi, I have this issue with spotify approx once a month, while listening to my songs, it stops and gives me notification ( screenshot attached), that I am listening on PS4-215. I don't know what it is, I am logged only in ios, never gave my login deta...

File_000.png
  • Casual Listener
  • Hi,    I have this issue with spotify approx once a month, while listening to my songs, it stops and gives me notification ( screenshot attached), that I am listening on PS4-215. I don't ...
  • KatesHere
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Account
  • 400 Views
  • 1 replies
  • 0 likes

Stolen account?

Hi. I need your help. I was on a 3 months free suscription and on Thursday 17 i was supposed to begin with the paid period.But at friday, when I tried to login to check i couldn't. I logued by facebook account and i found that there were odd devices ...

  • Casual Listener
  • Hi. I need your help. I was on a 3 months free suscription and on Thursday 17 i was supposed to begin with the paid period. But at friday, when I tried to login to check i couldn't. I logued by...
  • pedunight
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • Account
  • 114 Views
  • 2 replies
  • 0 likes

Premium Account downgraded with no explanation

Much to my surprise, went to use Spotify yesterday and found all my premium features disabled. So I reached out to Spotify via its online help form. Not surprisingly, I went back and forth at length with someone who failed to address my concerns and ...

  • Newbie
  • Much to my surprise, went to use Spotify yesterday and found all my premium features disabled. So I reached out to Spotify via its online help form. Not surprisingly, I went back and forth at length ...
  • Steph_B
  • Roadie
  • 202 Views
  • 2 replies
  • 0 likes
  • Premium
  • 202 Views
  • 2 replies
  • 0 likes

customer service needs to do somethung or ill contact my lawyer

my cc was charged 3 times and then again today. i want my 20 dollars back on my cc. who do i need to contact asap

  • Newbie
  • my cc was charged 3 times and then again today. i want my 20 dollars back on my cc. who do i need to contact asap
  • jean3601
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 102 Views
  • 1 replies
  • 0 likes

Charged 9.99 but qualified for student discount

My payment for spotify went through today on my transactions, however, I was charged $9.99 for the months payment. I use my student's email and am unsure why this happened. If there's any way to fix this asap, I would appreciate it. Thanks for your t...

  • Newbie
  • My payment for spotify went through today on my transactions, however, I was charged $9.99 for the months payment. I use my student's email and am unsure why this happened. If there's any way to fix ...
  • jean3601
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 88 Views
  • 1 replies
  • 0 likes

Password

I have reset my password for my account two times now and then after I have tried to login in using my new correct password, however it keeps telling me my user or pass is invalid. But I just reset it and I know it is valid! Help please!

  • Casual Listener
  • I have reset my password for my account two times now and then after I have tried to login in using my new correct password, however it keeps telling me my user or pass is invalid. But I just reset i...
  • Greenjk
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • Premium
  • 137 Views
  • 2 replies
  • 0 likes

Money Taken but No Service Provided

Yesterday evening I was trying to access Spotify Premium for college students. After about 15 minutes of entering in my information multiple times and trying to verify my school's existence, I was still unable to complete the transaction. Now, a day ...

  • Casual Listener
  • Yesterday evening I was trying to access Spotify Premium for college students. After about 15 minutes of entering in my information multiple times and trying to verify my school's existence, I was st...
  • jean3601
  • Community Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 162 Views
  • 3 replies
  • 0 likes

Upgrading to Spotify Family

I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my "CSRF token is invalid". How do I fix this?

  • Casual Listener
  • I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my ...
  • jean3601
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Payment Failure

I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do not want to it keep charging me like this. Also, whe...

  • Newbie
  • I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do n...
  • jean3601
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 97 Views
  • 1 replies
  • 0 likes

Spotify not Allowing me to set my password

I am trying to set a password so I can log back into my Spotify account. I have gone through the password reset and it gave me a number username to utilize and to put a password. Its not letting me change the password and states the password and or u...

  • Casual Listener
  • I am trying to set a password so I can log back into my Spotify account.   I have gone through the password reset and it gave me a number username to utilize and to put a password.   It...
  • jean3601
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 108 Views
  • 1 replies
  • 0 likes

Payment not accepted

I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those options that are having problems and I don't know ...

  • Newbie
  • I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those...
  • jean3601
  • Community Legend
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 92 Views
  • 1 replies
  • 0 likes

Playlists no longer findable through search

In both desktop & mobile versions. Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc. Now, no playlists are returned. This was a common way for me to locate playlists.

  • Newbie
  • In both desktop & mobile versions.    Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc.    Now, no...
  • MauriceMV
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Other
  • 156 Views
  • 1 replies
  • 0 likes

Free Premium for Artists?

Dear community, dear Spotify, I want to ask, if it is possible to get an free Spotify Premium account as an artist with a lot of tracks on Spotify. Does anybody know something? Cheers U!

  • Newbie
  • Dear community, dear Spotify,   I want to ask, if it is possible to get an free Spotify Premium account as an artist with a lot of tracks on Spotify. Does anybody know something?   Chee...
  • jean3601
  • Community Legend
  • 2276 Views
  • 1 replies
  • 2 likes
  • Account
    Free
    Premium
    Unlimited
  • 2276 Views
  • 1 replies
  • 2 likes

accounts didn't merge entirely

Hello there! I have a premium account that I didn't create with Facebook, for personal use (just 1 follower). I also have an account I use via Facebook, where I have public playlists and a couple of followers. These two acounts are linked to differen...

  • Newbie
  • Hello there!   I have a premium account that I didn't create with Facebook, for personal use (just 1 follower). I also have an account I use via Facebook, where I have public playlists and a c...
  • jean3601
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 100 Views
  • 1 replies
  • 0 likes

Question about family plan

I wanted to start a family plan, until I saw the stipulation about living at the same address. I wanted to use this with my gf who does live at the same address, but, she has a different billing address on the credit card she used to create her accou...

  • Newbie
  • I wanted to start a family plan, until I saw the stipulation about living at the same address.   I wanted to use this with my gf who does live at the same address, but, she has a different bil...
  • Dreadlord
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
  • 91 Views
  • 1 replies
  • 0 likes

If i upgrade to premium, can i access through Roku on TV

Hi... I currently have the free account and i'm thinking of upgrading to premium. If i do this, can i listen to the spotify channel on our Roku? Will i also be able to listen to it on different devices (phone, tablet and Pc)? Thanks in advance for th...

  • Newbie
  • Hi...   I currently have the free account and i'm thinking of upgrading to premium.  If i do this, can i listen to the spotify channel on our Roku?  Will i also be able to listen to ...
  • jean3601
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
  • 87 Views
  • 1 replies
  • 0 likes

Unrecognized device

So I'm going to just keep posting this topic since I see other users having this issue and no one on Spotifys end is helpingFirst solution: Click "Sign out devices everywhere". User keeps returning and using my account.Second solution attempt: Go on ...

  • Newbie
  • So I'm going to just keep posting this topic since I see other users having this issue and no one on Spotifys end is helping First solution: Click "Sign out devices everywhere". User keeps retur...
  • jean3601
  • Community Legend
  • 398 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 398 Views
  • 1 replies
  • 1 likes

Solved!! I'd like to disconnect my old facebook account and link Spotify to my new one

so I subscribed to Spotify using my facebook with email jerome_arguelles12@yahoo.com..my problem is that, I created a new facebook account with the same email..now everytime I log in to Spotify, it tells me I should use my facebook credentials to log...

  • Newbie
  • so I subscribed to Spotify using my facebook with email jerome_arguelles12@yahoo.com.. my problem is that, I created a new facebook account with the same email.. now everytime I log in to Spotify, ...
  • jean3601
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes