Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4412 Views
0 replies
9 likes
Security

4412 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
463300 Views
974 replies
110 likes
Account

463300 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205055 Views
119 replies
117 likes
Account

1205055 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112881 Views
72 replies
12 likes
Account
Login
Premium

112881 Views
72 replies
12 likes

Prices for subscription

Hi Spotify!You have an add that sais you can get 3 months of Spotify Premium for DKK 9, but when you click on the banner it sais DKK 99. So how do I get it for the DKK 9? - Kirstine Mikkelsen

Kirstine
Newbie
Hi Spotify! You have an add that sais you can get 3 months of Spotify Premium for DKK 9, but when you click on the banner it sais DKK 99. So how do I get it for the DKK 9? - Kirstine Mikkel...
2016-05-22 12:30:04 AM
2016-05-23 1:25:43 AM
Bittencourt
Spotify Star
203 Views
2 replies
0 likes
Premium
Subscription

203 Views
2 replies
0 likes

spotify premium not working

Signed up for premium and doesnt let me play any music whatsoever offline. Uninstalled app and installed again, still not working on phone , Huawei android phone. Please let me know what should do.its a right pain.

ggdevine
Regular
Signed up for premium and doesnt let me play any music whatsoever offline. Uninstalled app and installed again, still not working on phone , Huawei android phone. Please let me know what should do.it...
2016-05-22 12:22:54 AM
2016-05-23 1:13:20 AM
ggdevine
Regular
632 Views
9 replies
0 likes
Premium

632 Views
9 replies
0 likes

Cannot play songs through Ps4 connect

I purchased spotify premium 2 days ago, before that, playing music on the ps4 by selecting it on the IPhone application worked fine. But now, when I select the button to connect to the ps4, it connects, but pauses the music. When I hit play, it skips...

coldwar252
Casual Listener
I purchased spotify premium 2 days ago, before that, playing music on the ps4 by selecting it on the IPhone application worked fine. But now, when I select the button to connect to the ps4, it connec...
2016-05-22 10:36:47 PM
2016-05-22 12:38:25 AM
coldwar252
Casual Listener
209 Views
2 replies
0 likes
Other
Premium

209 Views
2 replies
0 likes

Solved!! switching subscriptions

If i sign up for the 3 month 99 cents premium subscription, afterwards can i swithc to the student discounts prive of 4.99 after the trial period is over

adam3933
Casual Listener
If i sign up for the 3 month 99 cents premium subscription, afterwards can i swithc to the student discounts prive of 4.99 after the trial period is over
2016-05-22 12:13:24 AM
2016-05-22 12:15:35 AM
adam3933
Casual Listener
291 Views
2 replies
0 likes
Premium
Subscription

291 Views
2 replies
0 likes

Someone logged into my account

Hi guys,I noticed someone (Jason-pc) using my account and I am absolutely sure no one knows my account & password because I dont share it.So my question is how did that person knows it? Maybe all our info is on the street, these days security breach ...

mranonymous
Casual Listener
Hi guys, I noticed someone (Jason-pc) using my account and I am absolutely sure no one knows my account & password because I dont share it. So my question is how did that person knows it? M...
2016-05-22 11:42:18 PM
2016-05-22 11:48:17 PM
mranonymous
Casual Listener
232 Views
3 replies
0 likes
Account
Login
Other
Security

232 Views
3 replies
0 likes

Missing premium

Hey, i bought premium with the offer for 3 months, but I havent received the premium yet, and spotify doesnt recognise that I am premium, even though I have received the receipt in my mail, and received a welcome to premium -mail. I followed the flow...

user-removed
Visitor
Hey, i bought premium with the offer for 3 months, but I havent received the premium yet, and spotify doesnt recognise that I am premium, even though I have received the receipt in my mail, and recei...
2016-05-22 11:25:16 PM
2016-05-22 11:43:33 PM
Maxim
Spotify Star
156 Views
1 replies
0 likes
Account
Premium
Subscription

156 Views
1 replies
0 likes

Registered with a valid student e-mail, but charged at regular price.

I upgraded to the student premium a couple of months ago and still have been charged regular price twice now, the latest being last week. At first I figured it was because I had just changed and verified the e-mail address into the student email, but...

erzantua
Newbie
I upgraded to the student premium a couple of months ago and still have been charged regular price twice now, the latest being last week. At first I figured it was because I had just changed and...
2016-05-22 11:18:57 PM
2016-05-22 11:22:47 PM
Maxim
Spotify Star
162 Views
1 replies
0 likes
Premium

162 Views
1 replies
0 likes

HELP! My account was stolen

My account was stolen, It was playing to a device that is not even sold in my country and playlists were being made that were not even in my language, Everytime I tried to kick the device off it would reconnect. I unlinked my facebook account but now...

user-removed
Visitor
My account was stolen, It was playing to a device that is not even sold in my country and playlists were being made that were not even in my language, Everytime I tried to kick the device off i...
2016-05-22 11:04:09 PM
216 Views
0 replies
0 likes
Account

216 Views
0 replies
0 likes

Spotify no es premium aunque ya este pago

Buenas TardesEn mi banco me estan cargando $ 11.499,00 a mi tarjeta de credito pero todavia continua la vercion gratis,ya realize todos los pasos en la parte de ayuda pero todo continua igual.cualquier dato que me puedan brindar con gusto sera recibi...

Felipp
Newbie
Buenas Tardes En mi banco me estan cargando $ 11.499,00 a mi tarjeta de credito pero todavia continua la vercion gratis, ya realize todos los pasos en la parte de ayuda pero todo continua igu...
2016-05-22 10:31:19 PM
203 Views
0 replies
0 likes
Account
Premium

203 Views
0 replies
0 likes

My account has someone else's details when I login

Hello, I won't name names for privacy purposes but my account has someone elses name and picture, as well as playlists. I've logged out all devices through the website, uninstalled/reinstalled the program and it's still the same. Any help would be re...

mjfwebb
Casual Listener
Hello, I won't name names for privacy purposes but my account has someone elses name and picture, as well as playlists. I've logged out all devices through the website, uninstalled/...
2016-05-22 5:51:46 PM
2016-05-22 10:27:57 PM
mjfwebb
Casual Listener
373 Views
4 replies
0 likes
Account
Login
Security

373 Views
4 replies
0 likes

Solved!! Sporify Premium 3 months offer

Hi, I just saw an AD on Spotify "3 months of premium for 6.99euros" Here is the AD: https://gyazo.com/ba8c4d66cc8ed7f2924b009ba3ee80da Clicked that went here https://gyazo.com/bbf3ea90f513cf8389361f09cddcc582 and payed. But when i go to my account pa...

T3RMi3
Casual Listener
Hi, I just saw an AD on Spotify "3 months of premium for 6.99euros" Here is the AD: https://gyazo.com/ba8c4d66cc8ed7f2924b009ba3ee80da Clicked that went here https://...
2016-05-21 12:32:02 PM
2016-05-22 10:11:30 PM
user-removed
Not applicable
632 Views
7 replies
0 likes
Subscription

632 Views
7 replies
0 likes

Trial + Family Subscription Prices

Hello there! First time here and already bothering I check FAQ (with my poor english) but didn't find this question. I just subscribe for my 3 month trial. Credit card was charged with promo mount. Now I want to add a member of my familiy with the "u...

Fercyful
Regular
Hello there! First time here and already bothering 🙂 I check FAQ (with my poor english) but didn't find this question. I just subscribe for my 3 month trial. Credit card...
2016-05-22 1:32:32 AM
2016-05-22 10:04:29 PM
Fercyful
Regular
417 Views
2 replies
0 likes
Premium
Subscription

417 Views
2 replies
0 likes

Unable to add account to Family Plan

I upgraded my account to the Family plan, and went to migrate my wife's account into the new Family thing. I opened the redemption link on her laptop and tried to link them together, but I got the following error: > We couldn't add you to Premium for...

jamesottaway
Newbie
I upgraded my account to the Family plan, and went to migrate my wife's account into the new Family thing. I opened the redemption link on her laptop and tried to link them together, bu...
2016-05-22 5:09:48 AM
2016-05-22 10:02:06 PM
osornios
Spotify Star
464 Views
1 replies
0 likes
Account
Premium
Subscription

464 Views
1 replies
0 likes

Getting Account name changed and Verified

Hello! I'm representing Revelation Magazine a new online magazine launching June first. We had our Spotify account for over a year nowand it was setup under Revelation Magazine and all I wanted is to add a thumbnail image after researching online som...

revelationmagaz
Regular
Hello! I'm representing Revelation Magazine a new online magazine launching June first. We had our Spotify account for over a year now and it was setup under Revelation Magazine and all I w...
2016-05-22 10:01:45 PM
213 Views
0 replies
0 likes
Premium

213 Views
0 replies
0 likes

Me suscribi a premium en otra cuenta por error.

me suscribi a premium en otra cuenta por error y el problema es que se me hizo el cobro del mes, ¿que puedo hacer?

sebasublimice
Newbie
me suscribi a premium en otra cuenta por error y el problema es que se me hizo el cobro del mes, ¿que puedo hacer?
2016-05-22 9:57:19 PM
223 Views
0 replies
0 likes
Subscription

223 Views
0 replies
0 likes

Unauthorized Charges

Hello, Maybe someone can help me here. I've emailed Spotify and they are not replying. I have a charge of .99 cents on my credit card, which I did not make. Whle this may not seem like much, I have no idea where they got the card information and it's...

tryonj
Casual Listener
Hello, Maybe someone can help me here. I've emailed Spotify and they are not replying. I have a charge of .99 cents on my credit card, which I did not make. W...
2015-01-06 6:31:25 PM
2016-05-22 9:51:27 PM
osornios
Spotify Star
507 Views
5 replies
0 likes
Other
Security

507 Views
5 replies
0 likes

spotify premium via boku

hello everybody,yesterday i wanted to uprgade my spotify free to premium and to pay with may phone credits via "Boku". after entering my mobile phone number it was said that there has been a mistake in upgrading my account. but then i saw, that never...

sophl17
Newbie
hello everybody, yesterday i wanted to uprgade my spotify free to premium and to pay with may phone credits via "Boku". after entering my mobile phone number it was said that there has been a mistak...
2016-05-22 7:40:40 AM
2016-05-22 9:44:28 PM
osornios
Spotify Star
4308 Views
1 replies
0 likes
Premium

4308 Views
1 replies
0 likes

Randomly Charged £4.99 Without me Having to Authorise the Payment

Hello. On Friday 20th May 2016 at 6:47 GMT I was charged 4.99 from my bank account, without being notified. I was not even awake at the time, and did not authorise the payment. The payment has not yet been cleared, but I contacted my bank. I found th...

Xvenia
Newbie
Hello. On Friday 20th May 2016 at 6:47 GMT I was charged 4.99 from my bank account, without being notified. I was not even awake at the time, and did not authorise the payment. The payment has not ye...
2016-05-22 9:29:00 PM
2016-05-22 9:33:50 PM
user-removed
Not applicable
245 Views
1 replies
1 likes
Subscription

245 Views
1 replies
1 likes

Money Back

i did a mistake and buy'd Premium i wasnt mean to buy it, can i have my moneys back?

Nemoen_Nicolai
Casual Listener
i did a mistake and buy'd Premium i wasnt mean to buy it, can i have my moneys back?
2016-05-22 9:04:22 PM
2016-05-22 9:21:23 PM
user-removed
Not applicable
198 Views
4 replies
0 likes
Subscription

198 Views
4 replies
0 likes

Solved!! Account subscription cancellation

I had spotify premium on my Galaxy s5 sport. I broke the screen and the phone was the worthless. So i bought a new galaxy s7 edge. I logged in to my spotify account and it didnt have my premium account. BUT i got charged for my "premium". There is no...

user-removed
Visitor
I had spotify premium on my Galaxy s5 sport. I broke the screen and the phone was the worthless. So i bought a new galaxy s7 edge. I logged in to my spotify account and it didnt have my premium accou...
2016-05-22 1:47:19 AM
2016-05-22 9:14:08 PM
user-removed
Not applicable
364 Views
4 replies
0 likes
Account

364 Views
4 replies
0 likes

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