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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231403 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231403 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12439 Views
  • 6 replies
  • 11 likes
  • Security
  • 12439 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526487 Views
  • 987 replies
  • 113 likes
  • Account
  • 526487 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127587 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127587 Views
  • 74 replies
  • 12 likes

If i have a premium subscription for 3 months, can i still register for the student discount?

I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription and bill me now? The 3 month subscription says it wi...

  • Newbie
  • I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription a...
  • MaryC1
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Ineligible for 2 months $0.99 offer, but I've never tried Premium before.

Hello,I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial or subscription. That is simply not true. I have been ...

  • Newbie
  • Hello, I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial o...
  • user-removed
  • Not applicable
  • 1195 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1195 Views
  • 5 replies
  • 0 likes

Solved!! Unsubscribe

i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free for 30 days but i wonder why i can play even offline ...

  • Casual Listener
  • i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free fo...
  • LordRollin
  • Community Legend
  • 882 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 882 Views
  • 4 replies
  • 0 likes

Gift card balance in my Family account not being deducted at new rate (14.99/mo)

When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged.Now that the family plan has changed to a flat rate of $14.99 i ...

  • Casual Listener
  • When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged. Now that th...
  • LordRollin
  • Community Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 358 Views
  • 3 replies
  • 0 likes

Solved!! Banner for premium promotion - 3 months for 9.99 issue

I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price.How do I get a hold of customer service to get the pricing/expiration fixed?

  • Casual Listener
  • I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price. How do I get a hold of customer service to get the pricing/expiration fixe...
  • Drake69
  • Casual Listener
  • 769 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 769 Views
  • 4 replies
  • 0 likes

No me aparece el premium en mi cuenta

Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y lo volví a instalar pero sigue sin irme el premium, ...

  • Newbie
  • Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y l...
  • 319 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 319 Views
  • 0 replies
  • 0 likes

Activated premium on wrong Spotify account.

Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?

  • Newbie
  • Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?
  • osornios
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Solved!! forgot password and entered wrong email

I idiotically entered the wrong email and now I can't re-set my password to log into my account.. Anyone know what I should do?'

  • Casual Listener
  • I idiotically entered the wrong email and now I can't re-set my password to log into my account.. Anyone know what I should do?'
  • markmarkmahoney
  • Casual Listener
  • 1821 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1821 Views
  • 4 replies
  • 0 likes

Spotify Family - redeemed invite not upgrading

I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the free version. she logs in via Facebook. I have delete...

  • Casual Listener
  • I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the fr...
  • mel0075
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • Premium
  • 351 Views
  • 2 replies
  • 0 likes

Codigo plan familiar

Buenas, mi hermano me ha enviado un codigo para unirme a su plan familiar. El problema es que actualmente tengo activada en mi cuenta spotify una prueba de 30 dias que daban en playstation4. ¿Cuando se me termine esa prueba gratuita de 30 dias podré ...

  • Newbie
  • Buenas, mi hermano me ha enviado un codigo para unirme a su plan familiar. El problema es que actualmente tengo activada en mi cuenta spotify una prueba de 30 dias que daban en playstation4. ¿Cuando ...
  • 327 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Account hacked

Hi! Someone hacked in to my spotify account and changed my email, password and some personal info. Can someone help me with this?

  • Newbie
  • Hi! Someone hacked in to my spotify account and changed my email, password and some personal info. Can someone help me with this?
  • LordRollin
  • Community Legend
  • 703 Views
  • 1 replies
  • 0 likes
  • Account
  • 703 Views
  • 1 replies
  • 0 likes

Why am I still being charged?

So, I wanted to upgrade to the premium as a student. As I'm putting in my information, it says that it couldn't find my student information. So I assumed it didn't work. I go into my account & it's showing up a pending charge for the Spotify student ...

  • Newbie
  • So, I wanted to upgrade to the premium as a student. As I'm putting in my information, it says that it couldn't find my student information. So I assumed it didn't work. I go into my account & it...
  • LordRollin
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Family plan being used for more than 6 months, paid and confirmed, but not working

Hello, My family plan (David and Priscila) has been used for a long time, and its paid the price of the family plan and everything, but Priscila's spotify turned to free even though it says I have the family plan. When I tried to re-subscribe her to ...

  • Regular
  • Hello,   My family plan (David and Priscila) has been used for a long time, and its paid the price of the family plan and everything, but Priscila's spotify turned to free even though it says ...
  • LordRollin
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium
  • 214 Views
  • 1 replies
  • 0 likes

Cannot subscribe to Spotify Family

Hi, I'm a user from Malaysia. I subscribed to Spotify Premium before for RM2 for 3 months using my debit card. Now, when I want to subscribe to Spotify Family it says that my card is not valid. How can it be not valid when it also charged me RM14.90 ...

  • Newbie
  • Hi,   I'm a user from Malaysia. I subscribed to Spotify Premium before for RM2 for 3 months using my debit card. Now, when I want to subscribe to Spotify Family it says that my card is not val...
  • LordRollin
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Upgrading to Premium

I upgraded to Premium as part of a 3 month for £9.99 deal, but on the confirmation email I recieved it says they will charge me every month at the bottom. I dont know if its a default email and they dont change it even if its a deal or will they char...

  • Newbie
  • I upgraded to Premium as part of a 3 month for £9.99 deal, but on the confirmation email I recieved it says they will charge me every month at the bottom. I dont know if its a default email and they ...
  • LordRollin
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium
  • 283 Views
  • 1 replies
  • 0 likes

Random Users on Account

I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service most the time and will be forced to cancel my members...

  • Casual Listener
  • I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service mo...
  • Ccohlson
  • Casual Listener
  • 931 Views
  • 3 replies
  • 0 likes
  • Premium
  • 931 Views
  • 3 replies
  • 0 likes

My premium will not left listen to music offline

I have upgraded to premium today. Order # 210748828253070. It will not allow for me to listen to music offline. I have tried the recommendation. Turn off turn back on and a clear re-installation. Still nothing works. I even put it in offline mode sti...

  • Newbie
  • I have upgraded to premium today. Order # 210748828253070. It will not allow for me to listen to music offline. I have tried the recommendation. Turn off turn back on and a clear re-installation. Sti...
  • LordRollin
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Sign In With facebook and account name and password get different results...

When I saw the $.99 for three months premium I just couldn't pass that up, so for speed reasons, I just signed in with my facebook account, then proceeded to purcahse the deal. The premium kicked in right away and I've been loving it. But just now, I...

  • Newbie
  • When I saw the $.99 for three months premium I just couldn't pass that up, so for speed reasons, I just signed in with my facebook account, then proceeded to purcahse the deal. The premium kicked in ...
  • LordRollin
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Login
  • 425 Views
  • 1 replies
  • 0 likes

3 months for premium for 0.99 CAD

Hi, I really want to subscribe myself for the 3 months of premium 0.99 CAD but I wanted to know if there is a way to pay with the money on my App Store account because I don't have any credit card and it doesn't show this option in the link that I wa...

  • Newbie
  • Hi,  I really want to subscribe myself for the 3 months of premium 0.99 CAD but I wanted to know if there is a way to pay with the money on my App Store account because I don't have any cr...
  • LordRollin
  • Community Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 696 Views
  • 1 replies
  • 0 likes