Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have a 3 month premium subscription and want to know if I do the student discount now, will it bill me $5 a month after the 3 month subscription is over or will it cancel the 3 month subscription and bill me now? The 3 month subscription says it wi...
Hello,I have just received an offer for 2 months Premium for $0.99 but when I try to subscribe for this offer. It states that I am ineligible because I've previously signed up for a Premium trial or subscription. That is simply not true. I have been ...
i know i have subscribed to spotify premium but i want to cancel it now. I tried to do it under subscription but it doesn't show any "update details" button, it says i am currently on spotify free for 30 days but i wonder why i can play even offline ...
When i switched to a family plan (3 people) earlier this year, my gift card balance was good to keep my account going at $19.99/mo for many months before my credit card would be charged.Now that the family plan has changed to a flat rate of $14.99 i ...
I tried to purchase the premium through a promotional banner in the app, but when I purchased it, it was the regular price.How do I get a hold of customer service to get the pricing/expiration fixed?
Hola, ayer he comprado el premium de 3 meses por 0,99 céntimos para mí cuenta en mi iPhone 6, y me han descontado el dinero de la cuenta, ya cerré sesión y volví a abrirla y desinstale el spotify y lo volví a instalar pero sigue sin irme el premium, ...
Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?
I idiotically entered the wrong email and now I can't re-set my password to log into my account.. Anyone know what I should do?'
I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the free version. she logs in via Facebook. I have delete...
Buenas, mi hermano me ha enviado un codigo para unirme a su plan familiar. El problema es que actualmente tengo activada en mi cuenta spotify una prueba de 30 dias que daban en playstation4. ¿Cuando se me termine esa prueba gratuita de 30 dias podré ...
Hi! Someone hacked in to my spotify account and changed my email, password and some personal info. Can someone help me with this?
So, I wanted to upgrade to the premium as a student. As I'm putting in my information, it says that it couldn't find my student information. So I assumed it didn't work. I go into my account & it's showing up a pending charge for the Spotify student ...
Hello, My family plan (David and Priscila) has been used for a long time, and its paid the price of the family plan and everything, but Priscila's spotify turned to free even though it says I have the family plan. When I tried to re-subscribe her to ...
Hi, I'm a user from Malaysia. I subscribed to Spotify Premium before for RM2 for 3 months using my debit card. Now, when I want to subscribe to Spotify Family it says that my card is not valid. How can it be not valid when it also charged me RM14.90 ...
I upgraded to Premium as part of a 3 month for £9.99 deal, but on the confirmation email I recieved it says they will charge me every month at the bottom. I dont know if its a default email and they dont change it even if its a deal or will they char...
I've had random users on my account multiple times over the past few months. I have logged out all users and reset my password multiple times to no avail. Please help, I can't even use the service most the time and will be forced to cancel my members...
I have upgraded to premium today. Order # 210748828253070. It will not allow for me to listen to music offline. I have tried the recommendation. Turn off turn back on and a clear re-installation. Still nothing works. I even put it in offline mode sti...
When I saw the $.99 for three months premium I just couldn't pass that up, so for speed reasons, I just signed in with my facebook account, then proceeded to purcahse the deal. The premium kicked in right away and I've been loving it. But just now, I...
Hi, I really want to subscribe myself for the 3 months of premium 0.99 CAD but I wanted to know if there is a way to pay with the money on my App Store account because I don't have any credit card and it doesn't show this option in the link that I wa...