Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9104 Views
  • 1 replies
  • 9 likes
  • Security
  • 9104 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482838 Views
  • 979 replies
  • 111 likes
  • Account
  • 482838 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211090 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211090 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121043 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121043 Views
  • 72 replies
  • 12 likes

Delete account

I want to delete mu account

  • Casual Listener
  • I want to delete mu account
  • Nikaurys21
  • Casual Listener
  • 178 Views
  • 1 replies
  • 2 likes
  • Login
  • 178 Views
  • 1 replies
  • 2 likes

My account being jacked

Ok so we have a quite intricate problem on our hands here. My account keeps getting the message that it's been paused cause it's being used somewhere else. Now I know for a fact the only other devices my spotify has ever been used on is my phone and ...

  • Newbie
  • Ok so we have a quite intricate problem on our hands here.   My account keeps getting the message that it's been paused cause it's being used somewhere else. Now I know for a fact the only oth...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 205 Views
  • 1 replies
  • 0 likes

Spotify family trouble

My wife just has premium Spotify family, and then invite me as family member, but the trouble is, i can't accept the invitation, its written that i am not in same country with my wife, any solution?

  • Newbie
  • My wife just has premium Spotify family, and then invite me as family member, but the trouble is, i can't accept the invitation, its written that i am not in same country with my wife, any solution?
  • pattont
  • Music Fan
  • 326 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 326 Views
  • 3 replies
  • 0 likes

Spotify family problem

Hey, I've got a problem with spotify family, i bought it today and want to add my brother but when he tries go use the code he got message "We can not add you to the Premium plan for the family, because your account has to be registered in the same c...

  • Newbie
  • Hey,  I've got a problem with spotify family, i bought it today and want to add my brother but when he tries go use the code he got message "We can not add you to the Premium plan for the famil...
  • pattont
  • Music Fan
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

He pagado por spotify premium pero aparezco como free

Recientemente me hice una cuenta en spotify y cogí la oferta de 3 meses por 99 céntimos. Me daba error al intentar pagarla pero aun así el dinero ha sido retirado de mi cuenta sin que me manden correo de confirmación y sin convertir mi cuenta en prem...

  • Casual Listener
  • Recientemente me hice una cuenta en spotify y cogí la oferta de 3 meses por 99 céntimos. Me daba error al intentar pagarla pero aun así el dinero ha sido retirado de mi cuenta sin que me manden corre...
  • OviiiOne
  • Community Legend
  • 445 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 445 Views
  • 5 replies
  • 0 likes

No option for 9,99 for three months

Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscription.

  • Casual Listener
  • Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscr...
  • osornios
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 245 Views
  • 3 replies
  • 0 likes

I want to change my access to spotify (No facebook access but email)

Hello All, I started to use Spotify by using my facebook account, I don´t want to use facebok account anymore.Instead I want to use my email to access it, how can I do it? BR //Rubén

  • Newbie
  • Hello All,   I started to use Spotify by using my facebook account, I don´t want to use facebok account anymore. Instead I want to use my email to access it, how can I do it?   BR...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Premium Spotify on Playstation

i bought Spotify Premium on the Playstation but cannot get it on the desktop or phone? ive tried uninstalling the app on both the desktop and phone.

  • Casual Listener
  • i bought Spotify Premium on the Playstation but cannot get it on the desktop or phone? ive tried uninstalling the app on both the desktop and phone. 
  • osornios
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 405 Views
  • 3 replies
  • 0 likes

Where do I add a user to my Family Plan, I already have 1 additional

Currently Have had a family plan with Myself and one other. Now since the family plan has been upgraded to include 6 accounts for the same rate, I would like to add one more user in the household. I can see where my one user is on my account, but I a...

SpotifyScreenshot.JPG
  • Newbie
  • Currently Have had a family plan with Myself and one other.  Now since the family plan has been upgraded to include 6 accounts for the same rate, I would like to add one more user in the househo...
  • pattont
  • Music Fan
  • 412 Views
  • 1 replies
  • 2 likes
  • Premium
  • 412 Views
  • 1 replies
  • 2 likes

Playing playlist offline

Hi. All my Playoists are marked with green on my Samsung cell phone app. When I press to play a song, I get a notice saying"This track is not available." I also get a notice that says I am offline, but I am connected to the internet. The answer is pr...

  • Music Fan
  • Hi. All my Playoists are marked with green on my Samsung cell phone app. When I press to play a song, I get a notice saying"This track is not available." I also get a notice that says I am offline, b...
  • 927 Views
  • 0 replies
  • 0 likes
  • Premium
  • 927 Views
  • 0 replies
  • 0 likes

Move main account in Family plan

HiI want to move the main paying account in a new family subscription to another account. Can this be done?My son has used my account for the last year so my account is now full of his history etc. I would like to clear my account and reset it back t...

  • Visitor
  • Hi I want to move the main paying account in a new family subscription to another account. Can this be done? My son has used my account for the last year so my account is now full of his history et...
  • 143 Views
  • 0 replies
  • 0 likes
  • Premium
  • 143 Views
  • 0 replies
  • 0 likes

Solved!! Subscription ask

Hello everyone! I heard about that summer sale, that i just have to only pay 0.99 Euros for three month. I've just bought it. So itt will be expired in August, but after that I don't want a premium account. However it tells me that after 23th August ...

  • Newbie
  • Hello everyone!   I heard about that summer sale, that i just have to only pay 0.99 Euros for three month. I've just bought it. So itt will be expired in August, but after that I don't want a ...
  • leannmorgann13
  • Newbie
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Upgrade to Premium not working

I have been trying to upgrade to Premium after a free trial period and nothing seems to be working, any advice? I've tried several times over 4 or 5 days but it seems Spotify don't want my money

  • Newbie
  • I have been trying to upgrade to Premium after a free trial period and nothing seems to be working, any advice? I've tried several times over 4 or 5 days but it seems Spotify don't want my money
  • extremepower
  • Newbie
  • 245 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 245 Views
  • 3 replies
  • 0 likes

actualizacion de la cuenta

hola buenas tardes. De antemano enorabuena por la app. Queria hacer unos cambios en mi cuenta de spotify pero la cuenta esta asociada al facebook cambie los datos en mi perfil pero en la app de spotify no se actualizaron y sigue apareciendo el correo...

  • Visitor
  • hola buenas tardes. De antemano enorabuena por la app. Queria hacer unos cambios en mi cuenta de spotify pero la cuenta esta asociada al facebook cambie los datos en mi perfil pero en la app de spoti...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

You charged my card but not getting premium.

You charged my card but i am not getting premium. WHY?

  • Casual Listener
  • You charged my card but i am not getting premium. WHY?
  • bobbydelong1975
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Spotify premium and KPN

Hello, I have Spotify premium subscribed via KPN (dutch mobile provider). I want to disconnect the premium service and re-enter a new activation code. But i cannot deactivate the premium. It directs me to KPN customer support and they direct me to sp...

  • Newbie
  • Hello,   I have Spotify premium subscribed via KPN (dutch mobile provider). I want to disconnect the premium service and re-enter a new activation code. But i cannot deactivate the premium. It...
  • lhogeveen
  • Newbie
  • 1359 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1359 Views
  • 4 replies
  • 0 likes

Can't unsubscribe

Hello Yesterday I've tried to cancel my subscription because today my subscription renews and I have to pay. Everything was okay, i've cancelled my subscription, no errors. But today I received a mail from Paypal that 9,99 € went from my account. Tod...

  • Newbie
  • Hello    Yesterday I've tried to cancel my subscription because today my subscription renews and I have to pay.  Everything was okay, i've cancelled my subscription, no errors. But ...
  • carolineimsi
  • Newbie
  • 780 Views
  • 5 replies
  • 3 likes
  • Premium
    Subscription
  • 780 Views
  • 5 replies
  • 3 likes

Paying for Family but never ordered it. Was I hacked?

I've been using Spotify Premium with the Student discount for quite some time now, always paying 4,99€.Just today I got a mail from PayPal, saying that I had to pay 29,99€ for Spotify Family, which I never ordered. I logged into my account to discove...

  • Newbie
  • I've been using Spotify Premium with the Student discount for quite some time now, always paying 4,99€. Just today I got a mail from PayPal, saying that I had to pay 29,99€ for Spotify Family, ...
  • 238 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! iPhone doesn't recognize Premium account

I restart my iPhone and when opening it asked me to sign in. I did it but now it says I don't have Premium account. I tried accessing with a computer and in my iPhone but vía internet and have the Premium account. It seems that just the app is not re...

  • Casual Listener
  • I restart my iPhone and when opening it asked me to sign in. I did it but now it says I don't have Premium account. I tried accessing with a computer and in my iPhone but vía internet and have the Pr...
  • deboervanlynden
  • Newbie
  • 329 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 329 Views
  • 4 replies
  • 0 likes

Charged and still free account..

 Please delete this message. Problem solved.

  • Newbie
  •   Please delete this message. Problem solved.
  • 172 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 172 Views
  • 0 replies
  • 0 likes