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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88036 Views

9 replies

2 likes

Account
Login
  • 88036 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

730662 Views

13 replies

4 likes

Account
  • 730662 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754824 Views

18 replies

29 likes

  • 754824 Views
  • 18 replies
  • 29 likes

Automatic renewal of the subscription unauthorized

Hi, A month ago I deactivate the automatic renewal of the subscription to Spotify premium, but the deadline has come, has been renewed automatically and has become a charge on my bank. Can you refund my money and dismiss the subcripcion to Spotify Pr...

Newbie

Hi,    A month ago I deactivate the automatic renewal of the subscription to Spotify premium, but the deadline has come, has been renewed automatically and has become a charge on my bank....

Steph_B

Roadie

300 Views

1 replies

0 likes

Premium
Subscription
  • 300 Views
  • 1 replies
  • 0 likes

I want to get reimbursed

I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?

Newbie

I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?

KatesHere

Community Legend

606 Views

1 replies

0 likes

Premium
Subscription
  • 606 Views
  • 1 replies
  • 0 likes

Taking my money

So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it still took my money and got my money taken

Newbie

So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it stil...

OviiiOne

Community Legend

429 Views

1 replies

0 likes

Account
Other
Premium
  • 429 Views
  • 1 replies
  • 0 likes

Says I'm abroad when I'm not

I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country

Newbie

I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country

KatesHere

Community Legend

516 Views

1 replies

0 likes

Account
  • 516 Views
  • 1 replies
  • 0 likes

Not getting premium

Hey,i just upgraded my account to premium about 1 day ago, but i am still listed as a free user!!Order ID: 276112027087-1­Username/ID: BiamiranteIm pretty shure im using the right account nas ive already reinstaled the app, nas signed in/outPlease!!!...

Newbie

Hey, i just upgraded my account to premium about 1 day ago, but i am still listed as a free user!! Order ID: 276112027087-1­ Username/ID: Biamirante Im pretty shure im using the right accou...

ryanmedia

Roadie

312 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

I paid for premium but I'm still on free

At first, I paid for premium and put the wrong email. So the receipt of the payment never came. But then I enjoy premium for a week. One day,I logged out from my account. Then I logged in back but the account was not on premium anymore. Now spotify i...

Newbie

At first, I paid for premium and put the wrong email. So the receipt of the payment never came. But then I enjoy premium for a week. One day,I logged out from my account. Then I logged in back but th...

Silas2

Newbie

530 Views

4 replies

0 likes

Account
Subscription
  • 530 Views
  • 4 replies
  • 0 likes

Solved!! Customer Service?

Hi. Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.

Newbie

Hi.   Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.

kbrooksc

Community Legend

873 Views

1 replies

0 likes

Subscription
  • 873 Views
  • 1 replies
  • 0 likes

Link old free account to new subscription account

I have a old free account that I want to merge to my new subscription account, how?

Newbie

I have a old free account that I want to merge to my new subscription account, how?

kbrooksc

Community Legend

565 Views

1 replies

0 likes

Account
Free
Subscription
  • 565 Views
  • 1 replies
  • 0 likes

premium doesn't work

I've payed my spotify premium in january but it never worked. I controll on my account and they say that my premium will finish on january 2017 but it's everything green nad i don't have my premium on the phone.I also saw my january's receive. Everyt...

Newbie

I've payed my spotify premium in january but it never worked. I controll on my account and they say that my premium will finish on january 2017 but it's everything green nad i don't have my premium o...

Steph_B

Roadie

234 Views

1 replies

0 likes

Premium
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked! Please help!

Hello, My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me! I contaced the supprt from the email, but after 5 days i have still no responce. Please help.

Casual Listener

Hello,    My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me!    I contaced the supprt from the email, ...

kbrooksc

Community Legend

585 Views

3 replies

0 likes

Account
  • 585 Views
  • 3 replies
  • 0 likes

Spotify not working correctly

I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listened to before. I have never had any problem like thi...

Casual Listener

I was going to make a playlist to listen to on the airplane. But Spotify won't let me access my playlists, and even though I can find any song that I could before, I can only play songs I have listen...

battlecruiser12

Casual Listener

643 Views

1 replies

0 likes

Other
  • 643 Views
  • 1 replies
  • 0 likes

credit card falsely shown as expiring asking me to update

My card is not expring and has worked fine this month but now my account on spotify says I need to upexpiringdate as it is expring. I am not keen to do this as I know card is not expiring. Is this a common glitch or a type of hack? Is it safe to inpu...

Casual Listener

My card is not expring and has worked fine this month but now my account on spotify says I need to upexpiringdate as it is expring.  I am not keen to do this as I know card is not expiring. &nbs...

HAMMEROGOD

Casual Listener

668 Views

3 replies

1 likes

Security
  • 668 Views
  • 3 replies
  • 1 likes

Log in problems

Changed password and can't log in on my phone. Says already a device with this mail account. I deleted the app and re installed it and got the same message. Going to work and have no music!:(

Casual Listener

Changed password and can't log in on my phone. Says already a device with this mail account. I deleted the app and re installed it and got the same message. Going to work and have no music!:(

Nina52

Casual Listener

371 Views

2 replies

0 likes

Login
  • 371 Views
  • 2 replies
  • 0 likes

Can't upgrade - nowhere pops up to enter my account and card details- just continues to think

Help.... it has happened over the last week? Is this only happening to me? i tired to click it and then leave it... for hours it just continued to think....I tried accessing it through different screens/options... nope...Why is it so hard to pay spot...

Casual Listener

Help.... it has happened over the last week? Is this only happening to me? i tired to click it and then leave it... for hours it just continued to think.... I tried accessing it through different sc...

Sweet_Cha_Cha

Casual Listener

443 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 443 Views
  • 2 replies
  • 0 likes

Hacked? Weird e-mail address, password doesn't work, credit card is being charged.

Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...

Newbie

Hi,    I have many problems but maybe they are all connected.   First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us   I never...

Jayb72

Community Legend

1355 Views

4 replies

0 likes

Account
Login
Premium
  • 1355 Views
  • 4 replies
  • 0 likes

HAVE BEEN CHARHED FOR PREMIUM BUT AM NOT!!

Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR

Newbie

Was premium but cancelled last year....WHY AM I GETTING CHARGED???? GRRRR 😠

OviiiOne

Community Legend

715 Views

1 replies

0 likes

Account
  • 715 Views
  • 1 replies
  • 0 likes

Re-subscription

Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!

Newbie

Got re-subscripted without my permishion.... and I am bloddy annoyed!!! I canselled my subscription for a reason and I found out that I was subscribed again... I want my money back!

OviiiOne

Community Legend

674 Views

1 replies

0 likes

Premium
Security
Subscription
  • 674 Views
  • 1 replies
  • 0 likes

Why me my offline devices list is empty?

I'm using spotify premium and got a few devices under my account.Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? Anybody know why?

Casual Listener

I'm using spotify premium and got a few devices under my account. Recently I plan to check my offline devices to see what device I used under the account. But I found out that the list it is empty? ...

434 Views

0 replies

0 likes

Account
Premium
Subscription
  • 434 Views
  • 0 replies
  • 0 likes

Subscribed to Premium, But not getting charged for the subscription.

So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now realized I have only been charged once on the first mont...

Casual Listener

So I first subscribed for Spotify Premium on 12/28/2015 to get the 3 months of Premium for $0.99 deal, then after the three months I would get charged the normal Premium ammount. But I just now ...

kbrooksc

Community Legend

448 Views

1 replies

0 likes

Account
Premium
Subscription
  • 448 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I no longer have the password to so could you send al...

Casual Listener

I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I ...

Imyourvillain

Casual Listener

426 Views

2 replies

0 likes

Account
Subscription
  • 426 Views
  • 2 replies
  • 0 likes