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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248453 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248453 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12774 Views
  • 6 replies
  • 11 likes
  • Security
  • 12774 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527584 Views
  • 989 replies
  • 113 likes
  • Account
  • 527584 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127775 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127775 Views
  • 74 replies
  • 12 likes

Problema con Movistar Premium y cuenta Premium Familiar

Hola, He estado suscrito a Spotify Premium a través de la oferta de Movistar Fusión. Me acabo de dar de baja de Movistar Premium para poder activar la cuenta Premium Familiar para 6 personas pero me sale este error en la página de activación: Desgrac...

  • Casual Listener
  • Hola,   He estado suscrito a Spotify Premium a través de la oferta de Movistar Fusión. Me acabo de dar de baja de Movistar Premium para poder activar la cuenta Premium Familiar para 6 personas...
  • alvaroprb
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 600 Views
  • 2 replies
  • 0 likes

Downloads

I had several playlist downloaded when I had my free premium trial and now that I have updated my spotify it says the songs and playlist needs to be downloaded again and my free trial is up??????

  • Newbie
  • I had several playlist downloaded when I had my free premium trial and now that I have updated my spotify it says the songs and playlist needs to be downloaded again and my free trial is up??????
  • LordRollin
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
  • 170 Views
  • 1 replies
  • 0 likes

Logging in

Signed up for family plan and keeps asking my wife for password and she does not have one?

  • Casual Listener
  • Signed up for family plan and keeps asking my wife for password and she does not have one?
  • osornios
  • Spotify Star
  • 269 Views
  • 2 replies
  • 0 likes
  • Login
  • 269 Views
  • 2 replies
  • 0 likes

Fiz login com Facebook mas não quero o nome e a foto

Olá desejo mudar o nome e a foto da conta mas não consigo fazer isto pelo celular. É possível mudar estes dados da conta? Na verdade eu tinha outra conta mas devido a promoção premium acabei criando outra pelo facebook sem querer e tive que logar com...

  • Casual Listener
  • Olá desejo mudar o nome e a foto da conta mas não consigo fazer isto pelo celular. É possível mudar estes dados da conta? Na verdade eu tinha outra conta mas devido a promoção premium acabei criando ...
  • Bittencourt
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 261 Views
  • 3 replies
  • 0 likes

Le di click a la oferta de US$5.99 por 3 meses y se hizo la suscripción normal

Hoy me salió el banner de la oferta de 5.99 dólares por tres meses de Spotify Premium, hice el pago cuando me salió en la ventana, pero cuando me confirmó que se había hecho el pago, decía que se me volvería a descontar el dinero en un mes. Por su pu...

  • Newbie
  • Hoy me salió el banner de la oferta de 5.99 dólares por tres meses de Spotify Premium, hice el pago cuando me salió en la ventana, pero cuando me confirmó que se había hecho el pago, decía que se me ...
  • osornios
  • Spotify Star
  • 813 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 813 Views
  • 1 replies
  • 0 likes

spotify premium

there's this offer 3 months for 9 kr. i paied the 9 kr. but didn't get premium i tried to delete it and instal it again and then log in and off again but it didn't work it still showed free. i need help

  • Newbie
  • there's this offer 3 months for 9 kr. i paied the 9 kr. but didn't get premium i tried to delete it and instal it again and then log in and off again but it didn't work it still showed free. i need h...
  • LordRollin
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

How to change my password

In IOS i can't change my password. The keyboard doesn't appear on the screen.

  • Newbie
  • In IOS i can't change my password. The keyboard doesn't appear on the screen.
  • LordRollin
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Unsubscribed because no money, resubscribtion not working anymore

Hello, I recently went from premium to free because I had no money (because I'm a student) on my PayPal.I transfered money from my bank to my PayPal to re-subscribe again but this failed. This probably to paypal asking me premission to ask my bank to...

dc1a8467c1
  • Casual Listener
  • Hello,   I recently went from premium to free because I had no money (because I'm a student) on my PayPal. I transfered money from my bank to my PayPal to re-subscribe again but this failed. ...
  • LordRollin
  • Community Legend
  • 415 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 415 Views
  • 5 replies
  • 0 likes

cancelled premium still got charged

i cancel my subscription and still got charged the fee... can you please investigate Thank you

  • Newbie
  • i cancel my subscription and still got charged the fee...   can you please investigate   Thank you
  • rachellejane017
  • Regular
  • 185 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 185 Views
  • 2 replies
  • 0 likes

Help quick

I used to have my account in mexico because i used to live there but know it told me to change my account to my current country but i do not have premium anymore please contact me and help me ASAP

  • Newbie
  • I used to have my account in mexico because i used to live there but know it told me to change my account to my current country but i do not have premium anymore please contact me and help me ASAP
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! 10 dollar gift

I had a quick question. If I were to gift someone a 10 dollar code, could they use the code and benefit from the 3 months for 10 dollar offer? Thank you!

  • Casual Listener
  • I had a quick question. If I were to gift someone a 10 dollar code, could they use the code and benefit from the 3 months for 10 dollar offer?    Thank you!
  • Piscato
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 2 replies
  • 0 likes

Student Account problems

I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium because of not being s student...but I was still charg...

  • Newbie
  • I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium bec...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Premium

I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything

  • Newbie
  • I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! problem with gift card

i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?

  • Visitor
  • i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Change country in spotify

Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in the country I can't. Can someone from the spotify ...

  • Casual Listener
  • Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in...
  • nathaliakhayat
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
  • 181 Views
  • 2 replies
  • 0 likes

Solved!! Someone hacked my account

Hey guys! I unsubscribed from spofity to test apple music.Now i'm back and someone was using my account!With premium using ma card i think. I had one playlist and it's gone. All saved albums are replaced by different music. And someone was listening ...

  • Casual Listener
  • Hey guys!   I unsubscribed from spofity to test apple music. Now i'm back and someone was using my account! With premium using ma card i think.   I had one playlist and it's gone. All...
  • thrusher89
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 381 Views
  • 2 replies
  • 0 likes

3 months of Premium for 6.99 EUR

Ad promises 3 month subscription for 6.99.- After payment i see subscription ends 2016-06-24.

sptfy prem.JPG sptfy prem2.JPG
  • Casual Listener
  • Ad promises 3 month subscription for 6.99.-   After payment i see subscription ends 2016-06-24.  
  • LordRollin
  • Community Legend
  • 1273 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1273 Views
  • 3 replies
  • 0 likes

Change username

I've been trying to subscribe to Spotify but my email address was used by someone from Mexico to sign up. This unknown person created an account with a username I don't want. Can someone help me change it? I've sent two Contact Forms and nobody has r...

  • Newbie
  • I've been trying to subscribe to Spotify but my email address was used by someone from Mexico to sign up. This unknown person created an account with a username I don't want. Can someone help me chan...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Family Plan not available in Canada?

Hi Everyone, I have been using Spotify for a very long time and just switched my account over from a US account to the Canada account. Wanted to get my kids off my personal account and had read back in November 2014 that the family plan was coming. W...

  • Regular
  • Hi Everyone, I have been using Spotify for a very long time and just switched my account over from a US account to the Canada account. Wanted to get my kids off my personal account and had read b...
  • brrmcgrr
  • Newbie
  • 3545 Views
  • 13 replies
  • 2 likes
  • Premium
    Subscription
  • 3545 Views
  • 13 replies
  • 2 likes

Cannot upgrade to premium family

I have tried to upgrade for several days but Spotify keeps rejecting the very same credit card that I use to pay my subscription every month

  • Newbie
  • I have tried to upgrade for several days but Spotify keeps rejecting the very same credit card that I use to pay my subscription every month
  • LordRollin
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 315 Views
  • 1 replies
  • 0 likes