Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82760 Views

29 replies

0 likes

  • 82760 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103468 Views

10 replies

3 likes

Account
Login
  • 103468 Views
  • 10 replies
  • 3 likes

Linking Facebook to my new acocunt

Hi there!I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up facebook? ThanksMelina

Casual Listener

Hi there! I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up...

user-removed

Not applicable

526 Views

6 replies

1 likes

Account
  • 526 Views
  • 6 replies
  • 1 likes

Solved!! Starbucks Free Trial Offer

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error: "Oops! Something went wrong, please try again or check out our help area" I've tried all the suggestions I've seen so far, including just tr...

Casual Listener

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error:   "Oops! Something went wrong, please try again or check out our help area" ...

Lizmartin007

Casual Listener

1890 Views

10 replies

0 likes

Free
Premium
Subscription
  • 1890 Views
  • 10 replies
  • 0 likes

Cant connect my spotify account with my rogers phone number.

Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going on?

Newbie

Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going...

MelinaDZ

Casual Listener

320 Views

1 replies

0 likes

Account
Premium
Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Downgrade from family possbile ?

It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?

Newbie

It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?

user-removed

Not applicable

415 Views

2 replies

0 likes

Account
Other
Premium
  • 415 Views
  • 2 replies
  • 0 likes

Charged twice

This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13.13 was for. I cancelled Spotify last month (or so ...

Newbie

This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13...

user-removed

Not applicable

295 Views

1 replies

0 likes

Premium
Security
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading free trial membership to family

I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?

Casual Listener

I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?

MaryS

Roadie

1021 Views

3 replies

0 likes

Free
  • 1021 Views
  • 3 replies
  • 0 likes

Student Price only for college students?

Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I input it into the system, and then the next page as...

Newbie

Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I ...

Maxim

Spotify Star

955 Views

1 replies

0 likes

Premium
  • 955 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

Casual Listener

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...

Shake-a-Hoof

Roadie

483 Views

2 replies

0 likes

Account
Other
  • 483 Views
  • 2 replies
  • 0 likes

Can't log in with Facebook on Desktop or App

Hi, since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version.Everytime there is the error code 3 and it says that my data is wrong.I tried putting my log in info in seperatly without using the "log in with fa...

Music Fan

Hi,   since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version. Everytime there is the error code 3 and it says that my data is wrong. I tried put...

MaryS

Roadie

327 Views

1 replies

0 likes

Account
Login
  • 327 Views
  • 1 replies
  • 0 likes

Unable to order Premium Subscription

Hello, I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one. Can you please delete these two unpaid Premium Accounts and I will order a new P...

Newbie

Hello,   I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one.   Can you ple...

MaryS

Roadie

638 Views

4 replies

0 likes

Account
Premium
Subscription
  • 638 Views
  • 4 replies
  • 0 likes

Payment information update problems

I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to say that im no longer a student.

Newbie

I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to sa...

Maxim

Spotify Star

341 Views

1 replies

0 likes

Account
Premium
Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Deregister payment option for an old account from a past friend

So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to him in a while and having cleared my credit card debt...

Newbie

So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to hi...

Maxim

Spotify Star

263 Views

1 replies

0 likes

Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Family Plan Package

Hello!I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I've been using a family plan premium package with someo...

Casual Listener

Hello! I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I'v...

Maxim

Spotify Star

552 Views

1 replies

0 likes

Account
Premium
  • 552 Views
  • 1 replies
  • 0 likes

Cannot listen on multiple devices

Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.

Newbie

Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.&n...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Account
  • 251 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs from my playlist

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

Casual Listener

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...

user-removed

Not applicable

1523 Views

5 replies

0 likes

Account
Other
  • 1523 Views
  • 5 replies
  • 0 likes

Solved!! Login issue - error code 3

Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. I'm using FB to log in. When I want to reset password it...

Newbie

Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. &nbs...

user-removed

Not applicable

2799 Views

2 replies

0 likes

Login
  • 2799 Views
  • 2 replies
  • 0 likes

Premium subscription payment problem

Hi,I had a premium subscription with an offer from my phone carrier for a while but it's over now. I wanted to subscribe again but I'm facing some problems. I currently have a Swiss credit card but I'm studying in Germany.I want to benefit from the U...

Casual Listener

Hi, I had a premium subscription with an offer from my phone carrier for a while but it's over now. I wanted to subscribe again but I'm facing some problems. I currently have a Swiss cre...

EvilAngel00

Casual Listener

523 Views

2 replies

0 likes

Premium
Subscription
  • 523 Views
  • 2 replies
  • 0 likes

I applied for the student discount but it says I'm not eligible. Still charged $5 but no premium??

I had premium for a short period, when the promotion was .99 for three months. Just now applied for the student discount and says I'm not qualified but I am a student .. They also charged me $4.99 but I am not still premium? Please help! I want to ha...

Newbie

I had premium for a short period, when the promotion was .99 for three months. Just now applied for the student discount and says I'm not qualified but I am a student .. They also charged me $4.99 bu...

Lilrayarroyo

Newbie

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Conta

Gostaria urgente de cancelar minha contaObrigada

Casual Listener

Gostaria urgente de cancelar minha conta Obrigada

spsullinha

Casual Listener

405 Views

3 replies

0 likes

Account
  • 405 Views
  • 3 replies
  • 0 likes

Getting charged even though I cancelled

My account got automatically charged after using the free trial and as I no longer want to make use of these services, I want to receieve my money back. I have cancelled but apparently that will not end until the 15th of june.

Casual Listener

My account got automatically charged after using the free trial and as I no longer want to make use of these services, I want to receieve my money back. I have cancelled but apparently that will not ...

Ambivalence

Community Legend

454 Views

5 replies

0 likes

Account
Premium
Subscription
  • 454 Views
  • 5 replies
  • 0 likes