Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414515 Views
  • 965 replies
  • 108 likes
  • Account
  • 414515 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181274 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181274 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101598 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101598 Views
  • 68 replies
  • 10 likes

Can not change payment information

Hello, I am no longer a student and can not get the student rate. Spotify is not letting me change my credit card information because it can not verify my school enrollment. I need to by pass this and change my credit card information so my subscript...

  • Newbie
  • Hello,   I am no longer a student and can not get the student rate.  Spotify is not letting me change my credit card information because it can not verify my school enrollment.  I ne...
  • osornios
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium
  • 323 Views
  • 1 replies
  • 0 likes

country settings

So, I'm living in Germany and I have a debit card with which i couldnt pay for spotify and so i payed with my credit card from mexico, and now spotify says that my country settings arent correct and im not allowed to log in. What can i do?

  • Newbie
  • So, I'm living in Germany and I have a debit card with which i couldnt pay for spotify and so i payed with my credit card from mexico, and now spotify says that my country settings arent correct and ...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Problemas con pago

Hola buenas tardes Quiero pasar a premiun, he intentado pagar con Tarjeta de Credito, que ya lo habia hecho antes, y me sale un error, he intentado con Paypal y el mismo error. Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día....

  • Newbie
  • Hola buenas tardes   Quiero pasar a premiun, he intentado pagar con Tarjeta de Credito, que ya lo habia hecho antes, y me sale un error, he intentado con Paypal y el mismo error.   Ups...
  • wuhdix
  • Newbie
  • 661 Views
  • 6 replies
  • 0 likes
  • Premium
  • 661 Views
  • 6 replies
  • 0 likes

Pyment and Country Change

I am having trouble changing my payment card and my country, I followed the steps but it is still the same.. will the country and card change be reflected on the next bill or should is change instantly? I am concerned as my payment failed as I hadnt ...

  • Newbie
  • I am having trouble changing my payment card and my country, I followed the steps but it is still the same.. will the country and card change be reflected on the next bill or should is change instant...
  • osornios
  • Spotify Star
  • 254 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 254 Views
  • 2 replies
  • 0 likes

How do I get rid of this darn thing?

Hi, I really don't want this app. It's certainly not worth $7 a month to me. But you're still charging me and there is absolutely no clear way to escape this system. I want out. Stop charging me. I don't use you. Help me end this!

  • Newbie
  • Hi, I really don't want this app. It's certainly not worth $7 a month to me. But you're still charging me and there is absolutely no clear way to escape this system. I want out. Stop charging me. I d...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Can't get device password

I am trying to set up my account through my Onkyou receiver, which has spotify built in. It won't accept my standard username and password, so I assume that I need a device name and password. The device name is available in my account settings, but w...

  • Newbie
  • I am trying to set up my account through my Onkyou receiver, which has spotify built in.  It won't accept my standard username and password, so I assume that I need a device name and password. &...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

How to downgrade family plan

Hi, I'm currently using spotify premiun in a family plan for me + 2 I want to downgrade my account to only have me + 1, but I dont find a way to do it, can yu please explain me how. Cheers.

  • Casual Listener
  • Hi,    I'm currently using spotify premiun in a family plan for me + 2   I want to downgrade my account to only have me + 1, but I dont find a way to do it, can yu please...
  • osornios
  • Spotify Star
  • 599 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 599 Views
  • 5 replies
  • 0 likes

Change Family Plan Me + 3 back to Me + 2

Hi, I have read various posts.... but just want tbe certain because I want to avoid a headache Most of the psts were about "Me + xx going back to single premium user", that's not what I want, I still need family members..Delete, Family, MemberFamilyI...

  • Casual Listener
  • Hi, I have read various posts.... but just want tbe certain because I want to avoid a headache   Most of the psts were about "Me + xx going back to single premium user", that's not what I want...
  • osornios
  • Spotify Star
  • 231 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 3 replies
  • 0 likes

Solved!! How to move premium account to different account

Good evening. I currently pay for a premium account , an account that is created via facebook. The facebook account has being blocked and I probably wont be able to recconect ever again via facebook. So what do i do? I created a new account and i wou...

  • Casual Listener
  • Good evening. I currently pay for a premium account , an account that is created via facebook. The facebook account has being blocked and I probably wont be able to recconect ever again via facebook....
  • yiannispal
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 306 Views
  • 2 replies
  • 0 likes

There was a problem setting your password

Hey All o7 Was trying to link my PS4 with my spoty acc, but everytime I click the link in the email and then put in a password all I get in red is There was a problem setting your password, any hep be great

  • Newbie
  • Hey All o7   Was trying to link my PS4 with my spoty acc, but everytime I click the link in the email and then put in a password all I get in red is There was a problem setting your password, ...
  • gnovella16
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Single premium account to a family account

Hi there, i have been paying (two separate payments each month) for my own as well as my daughter to have our own spotify premium account for a couple years and just learned about the family plan. I've enrolled in the family plan and added her as my ...

  • Casual Listener
  • Hi there, i have been paying (two separate payments each month) for my own as well as my daughter to have our own spotify premium account for a couple years and just learned about the family plan. I'...
  • fatguyaz
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

"Account is used somewhere else" message after changing password/sign out everywhere twice

While using the desktop web player, sometimes my music will pause and say that my account is being used somewhere else. I've changed my password to something long and random using LastPass, and clicked the sign out everywhere link, but my music still...

  • Regular
  • While using the desktop web player, sometimes my music will pause and say that my account is being used somewhere else. I've changed my password to something long and random using LastPass, and ...
  • Nico
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 248 Views
  • 3 replies
  • 0 likes

Why is nobody responding to my questions via contact form?

Hi, I have Spotify premium account for years now, a few months ago I received a mail saying, they had not received my payments. But there is a monthly payment via my PayPal account. So I sent a message via contact form, but I got no response. So I se...

  • Casual Listener
  • Hi,   I have Spotify premium account for years now, a few months ago I received a mail saying, they had not received my payments. But there is a monthly payment via my PayPal account. So I sen...
  • LordRollin
  • Community Legend
  • 227 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 227 Views
  • 3 replies
  • 0 likes

Spotify is still charging me after i cancel the account.

So i canceled my subsription, but im still getting charged even after i cancled it, i tried to cancel it from the phone, and pc but my account says i have no plan, but im still getting charged. How can, or can someone help help me cancel my subscript...

  • Newbie
  • So i canceled my subsription, but im still getting charged even after i cancled it, i tried to cancel it from the phone, and pc but my account says i have no plan, but im still getting charged. How c...
  • LordRollin
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Unsubscribed BUT still billed

On April 4, 2016 I CANCELLED my subscription and received an e-mail from Spotify on April 4th AFFIRMING that I indeed unsubscribed. On April 28th I received an e-mail from Spotify informing me that my subscription would be renewed on April 29th. Urgh...

  • Casual Listener
  • On April 4, 2016 I CANCELLED my subscription and received an e-mail from Spotify on April 4th AFFIRMING that I indeed unsubscribed.   On April 28th I received an e-mail from Spotify infor...
  • Maxim
  • Spotify Star
  • 304 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 304 Views
  • 6 replies
  • 0 likes

wrong song

since a few days my charts wount work. if i start for example 7 years only the instrumental version plays so i got no vocal sounds any ideas ?

  • Casual Listener
  • since a few days my charts wount work. if i start for example 7 years only the instrumental version plays so i got no vocal sounds any ideas ?
  • Maxim
  • Spotify Star
  • 121 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 121 Views
  • 3 replies
  • 0 likes

Being charged for premium and not being able to use it.

I am being charged for premium every month and I did not sign up for premium. I am also not able to use premium when I log in to my account. I want to cancel my subscription and I want my money refunded that I ahve been charged.

  • Casual Listener
  • I am being charged for premium every month and I did not sign up for premium. I am also not able to use premium when I log in to my account. I want to cancel my subscription and I want my money refun...
  • OviiiOne
  • Community Legend
  • 213 Views
  • 4 replies
  • 0 likes
  • Premium
  • 213 Views
  • 4 replies
  • 0 likes

Help with my linked facebook account to spitify

I have my facebook account and spotify linked(I signed in with facebook) , the thing is that I'm having troubles with my facebook account and I want to change my mail/facebook account for a new one but without losing my current subscription , playlis...

  • Newbie
  • I have my facebook account and spotify linked(I signed in with facebook) , the thing is that I'm having troubles with my facebook account and I want to change my mail/facebook account for a new one b...
  • OviiiOne
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 139 Views
  • 1 replies
  • 0 likes

Spotify gutschein 10 Euro

Ich habe 2 spotify 10 euro gutscheine eingelöst und habe den studentenrabatt müsste ich nicht dann 4 statt 2 monate gutgeschrieben bekommen????

  • Newbie
  • Ich habe 2 spotify  10 euro gutscheine eingelöst und habe den studentenrabatt müsste ich nicht dann 4 statt 2 monate gutgeschrieben bekommen????
  • Nico
  • Community Legend
  • 328 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
  • 328 Views
  • 1 replies
  • 1 likes

Solved!! Playlists keep getting deleted

Device: Windows 10 Desktop PC and Iphone 4S Operating System Version: Windows 10 and IOS 9.2.1 Spotify Version: 1.0.24.104.g92a22684 (windows)(iphone) 5.1.0.1019 Description: My Playlists dissappear ALL the time. I recover them and then they still ge...

  • Casual Listener
  • Device: Windows 10 Desktop PC and Iphone 4S   Operating System Version: Windows 10 and IOS 9.2.1   Spotify Version: 1.0.24.104.g92a22684 (windows) (iphone) 5.1.0.1019   Des...
  • Altoto
  • Casual Listener
  • 2058 Views
  • 2 replies
  • 0 likes
  • Desktop
    iOS
    Windows
  • 2058 Views
  • 2 replies
  • 0 likes