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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419811 Views
  • 965 replies
  • 108 likes
  • Account
  • 419811 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185595 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185595 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103196 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103196 Views
  • 69 replies
  • 10 likes

cancel premium

How can i cancel premium when it say i am on spotify free?

  • Newbie
  • How can i cancel premium when it say i am on spotify free?
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

Unable to sign up for premium trial

Hello, I'm trying to sign up for premium using this link:https://www.spotify.com/ca-en/starbucks/ but am being told I'm ineligble. I've never registered for premium before - can you assist? Thanks!

  • Casual Listener
  • Hello,   I'm trying to sign up for premium using this link: https://www.spotify.com/ca-en/starbucks/   but am being told I'm ineligble.  I've never registered for premium before...
  • osornios
  • Spotify Star
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
  • 241 Views
  • 3 replies
  • 0 likes

I can't access free trial via smart mobile

I dont know why I cant subscribe to Premium. I tried the Spotify premium free via paying using mobile phone and then I entered my phone number they just dont send me the code, I tried my other phone number as well but still got no code and then I dec...

  • Newbie
  • I dont know why I cant subscribe to Premium. I tried the Spotify premium free via paying using mobile phone and then I entered my phone number they just dont send me the code, I tried my other phone ...
  • LordRollin
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

Disabling Student Account

Hello,My payment option just expired, and when I went back to enter my new information. I was taken to the Student Verification page. Now i graduated college this last year, but there is no option for me to say that I am no longer a student (preventi...

  • Newbie
  • Hello, My payment option just expired, and when I went back to enter my new information. I was taken to the Student Verification page. Now i graduated college this last year, but there is no option ...
  • MaryS
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Need help, can login to website but not in phone app

Hello, Hoping someone can help. I am able to login to the website no problem, but not through the app on my Note 4. Keeps saying invalid password, but its 100% correct. I've gone through the pasword reset many times, even uninstalled and re-installed...

  • Newbie
  • Hello,   Hoping someone can help.  I am able to login to the website no problem, but not through the app on my Note 4.  Keeps saying invalid password, but its 100% correct.  I'v...
  • msklmorris
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • Login
  • 334 Views
  • 2 replies
  • 0 likes

change user name?

How can I change my username ?

  • Newbie
  • How can I change my username ?
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Error in request !!! Help

Im from México i have the same issue "error in request" as i put the payment info. Can You help me please? Thanks

  • Casual Listener
  • Im from México i have the same issue "error in request" as i put the payment info. Can You help me please? Thanks
  • lipe2507
  • Newbie
  • 818 Views
  • 4 replies
  • 0 likes
  • 818 Views
  • 4 replies
  • 0 likes

Solved!! How to cancel Spotify charge that gets added to phone bill???!!

For over 3 months now I have attempted to cancel this premium membership from my account and I literally have no idea how to get rid of it. I am charged an extra £10 on my phone contract and just want to cancel it so I can move to Apple Music as I am...

  • Casual Listener
  • For over 3 months now I have attempted to cancel this premium membership from my account and I literally have no idea how to get rid of it. I am charged an extra £10 on my phone contract and just wan...
  • Ekaetegb96
  • Casual Listener
  • 2223 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2223 Views
  • 2 replies
  • 0 likes

Forgot username and email account is deactived

I forgot my username and my email I used to create this account I've been locked out of. It's a premium account and not a Facebook account. I can't figure out what my username was and I'd like to listen to music! Please help!

  • Newbie
  • I forgot my username and my email I used to create this account I've been locked out of. It's a premium account and not a Facebook account. I can't figure out what my username was and I'd like to lis...
  • LordRollin
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Family not auto renewed

I changed to family in february, merged the payment from my account and my wifes account (both premium). In march Spotify both accounts suddenly were "free" accounts. I reentered the same card-info (the card used is a Mastercard, no problems with oth...

  • Visitor
  • I changed to family in february, merged the payment from my account and my wifes account (both premium). In march Spotify both accounts suddenly were "free" accounts. I reentered the same card-info (...
  • MaryS
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Monthly charge but account cancelled

I have been charged a monthly fee on my credit card for Spotify but my account says I am on Spotify Free and I have been for a while.

  • Newbie
  • I have been charged a monthly fee on my credit card for Spotify but my account says I am on Spotify Free and I have been for a while.  
  • MaryS
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Subsciption

Ok this is driving me insane. Spotify says that they are unable to charge my credit card. I have had to renew my payment methods like 3 or 4 times since new year. I have money on my account and my credit card is not expired. It works fine for everyth...

  • Newbie
  • Ok this is driving me insane. Spotify says that they are unable to charge my credit card. I have had to renew my payment methods like 3 or 4 times since new year. I have money on my account and my cr...
  • MaryS
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Abbonamento con gift card.

Ho attivato l abbonamento premium tramite gift card col codice. Dall app ho tutte le funzioni premiumEmail ricevuta correttamente ma se vado sul sito dice che c è stato un problema di pagamento e se non aggiorno la carta disattiveranno l abbonamento ...

  • Visitor
  • Ho attivato l abbonamento premium tramite gift card col codice. Dall app ho tutte le funzioni premium Email ricevuta correttamente ma se vado sul sito dice che c è stato un problema di pagamento e s...
  • MaryS
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

change subscription form family to individual

I cant see how to "downgrade' my plan. I want the cheaper individual plan, not just remove members form the family plam.

  • Newbie
  • I cant see how to "downgrade' my plan.  I want the cheaper individual plan, not just remove members form the family plam.   
  • LordRollin
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Complicated Log In

Hi! I would just like to ask if I can change my username for the last time? I have installed spotify on my other gadgets (android) but I can't enter my username because it contains a symbol that only apple keyboard has. (the device I used to sign up ...

  • Newbie
  • Hi! I would just like to ask if I can change my username for the last time? I have installed spotify on my other gadgets (android) but I can't enter my username because it contains a symbol that only...
  • LordRollin
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Login
  • 207 Views
  • 1 replies
  • 0 likes

Paying by mobile?

Hi, Been paying via my mobile, just upgraded to Family +1 and had to put in card details. Tried selecting pay by mobile but this selection has been removed. Any ideas?Perhaps because I've upgraded so needs take first payment from a Card?

  • Newbie
  • Hi,  Been paying via my mobile, just upgraded to Family +1 and had to put in card details.   Tried selecting pay by mobile but this selection has been removed.   Any ideas? Perhaps...
  • LordRollin
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • Premium
  • 750 Views
  • 1 replies
  • 0 likes

"Your account is temporarily unavailable"

I normally log into my spotify using my facebook account, but recently spotify has been telling me "your account is temporarily unavailable. Regain access by logging in from a web browser." Well i've logged into the web browser and nothing changed. W...

  • Newbie
  • I normally log into my spotify using my facebook account, but recently spotify has been telling me "your account is temporarily unavailable. Regain access by logging in from a web browser." Well i've...
  • webber1995
  • Newbie
  • 4129 Views
  • 4 replies
  • 0 likes
  • 4129 Views
  • 4 replies
  • 0 likes

Solved!! Devices i do not recognize in the "Devices available"

Hello! Lately I have experienced some weird stuff, first off there was a weird playlist that got into my playlists. Secondly there are 2 devices i do not recognize at all in the devices available tab. One is a HTC One_m8 and the other being an iMac, ...

  • Casual Listener
  • Hello!    Lately I have experienced some weird stuff, first off there was a weird playlist that got into my playlists. Secondly there are 2 devices i do not recognize at all in the device...
  • CakeNetwork
  • Community Legend
  • 3692 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 3692 Views
  • 3 replies
  • 0 likes

Change Username

How can I change my username?

  • Newbie
  • How can I change my username?
  • CakeNetwork
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Stolen/Sharing Preimum Account

Hello, About a couple of months ago, a friend of mine saw i was listening to some music that i clearly never listen. first i thought i might had logged on some other device and forgot about it. so i had changed my password and never noticed someone e...

spotify.png
  • Casual Listener
  • Hello,   About a couple of months ago, a friend of mine saw i was listening to some music that i clearly never listen. first i thought i might had logged on some other device and forgot a...
  • CakeNetwork
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 260 Views
  • 3 replies
  • 0 likes