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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282590 Views
  • 830 replies
  • 88 likes
  • Account
  • 282590 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134207 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134207 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76182 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76182 Views
  • 63 replies
  • 8 likes

need to change my country to Poland

Hello. I have USA account and I created it when i was in States. But now I need to change it to Poland, where i live. Can i do it without filling the payment information?

  • Newbie
  • Hello. I have USA account and I created it when i was in States. But now I need to change it to Poland, where i live. Can i do it without filling the payment information?
  • driveflanger
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 387 Views
  • 1 replies
  • 0 likes

Roku

Trying to play or stream Spotify on Roku. Plays at 25% speed.

  • Newbie
  • Trying to play or stream Spotify on Roku. Plays at 25% speed.
  • 108 Views
  • 0 replies
  • 0 likes
  • Login
  • 108 Views
  • 0 replies
  • 0 likes

Är det här ett äkta mejl från Spotify eller bluff?

Hej!Fick det här mejlet i min epost. Uppbeds där att klicka på en länk.. Känns skumt, då jag oftast får mina mejl från paypal att det misslyckats, och aldrig från Spotify.Supporten på Facebook sa att det var ett äkta.. "Hej!Tyvärr har vår ekonomiavde...

  • Casual Listener
  • Hej! Fick det här mejlet i min epost.  Uppbeds där att klicka på en länk..  Känns skumt, då jag oftast får mina mejl från paypal att det misslyckats, och aldrig från Spotify. Supporten p...
  • 293 Views
  • 0 replies
  • 0 likes
  • Other
  • 293 Views
  • 0 replies
  • 0 likes

Playlist eliminada

Hola genteElimine dos playlist de mi cuenta me pueden ayudar para recuperarlas? Mi cuenta es damianguerra

  • Casual Listener
  • Hola gente Elimine dos playlist de mi cuenta me pueden ayudar para recuperarlas? Mi cuenta es damianguerra
  • Steph_B
  • Roadie
  • 99 Views
  • 3 replies
  • 0 likes
  • Premium
  • 99 Views
  • 3 replies
  • 0 likes

Didn't got 60 days free premium

I bought the premium with a message on the spotify website with an offer of 60 days free premium with the signature of the service, now that I bought it Im worried that in my signature page it says my premium will expire next month. WIll it expire in...

  • Casual Listener
  • I bought the premium with a message on the spotify website with an offer of 60 days free premium with the signature of the service, now that I bought it Im worried that in my signature page it says m...
  • Steph_B
  • Roadie
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 173 Views
  • 3 replies
  • 0 likes

Need Help, cancelled Premium but apparently it didn't work

Hello, I cancelled my subscription to spotify premium a day before the renewal (on monday), I got to the step where there is the song "I want you back".But when I checked my bank account today I saw that I've been debitted... I don't understand what ...

  • Casual Listener
  • Hello,    I cancelled my subscription to spotify premium a day before the renewal (on monday), I got to the step where there is the song "I want you back". But when I checked my bank acc...
  • KatesHere
  • Community Legend
  • 240 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 240 Views
  • 7 replies
  • 0 likes

subscriptions Charged

hello, I subscribed to the offer of 3 months for RM2 for my sister's account using the same credit card I paid the 3 months offer on my account. But then my sister got an email saying that she paid 14.90 a month instead of 3 months for RM2. I also th...

  • Regular
  • hello, I subscribed to the offer of 3 months for RM2 for my sister's account using the same credit card I paid the 3 months offer on my account. But then my sister got an email saying that she paid 1...
  • afrinasadair
  • Regular
  • 213 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 7 replies
  • 0 likes

close spotify account permanently

Hi everybody, I'm experiencing difficulty in terms of closing my spotify account permanently. Does anyone know how to do it? I have so many account and want to completely close one of them. Thanks

  • Visitor
  • Hi everybody,   I'm experiencing difficulty in terms of closing my spotify account permanently. Does anyone know how to do it? I have so many account and want to completely close one of them. ...
  • KatesHere
  • Community Legend
  • 318 Views
  • 4 replies
  • 0 likes
  • Account
  • 318 Views
  • 4 replies
  • 0 likes

Account lost in a never-ending loop

My son has an Spotify account. Somehow this is lost in a never-ending loop.Background: We dont know his user name in spotify. This has been forgotten. 1. If we try to get the username (or password) it by writing in the emailadress on the Restore pass...

  • Casual Listener
  • My son has an Spotify account. Somehow this is lost in a never-ending loop. Background: We dont know his user name in spotify. This has been forgotten.   1. If we try to get the username (or ...
  • jonkol
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 157 Views
  • 2 replies
  • 0 likes

Spotify Premium subscription problems

Hi, my premium account is not working anymore. It wiped all my downloaded songs from my mobile device and wont let me listen to the songs anymore. It also started playing ads on my computer inbetween songs. I need help with this please.

  • Casual Listener
  • Hi,   my premium account is not working anymore. It wiped all my downloaded songs from my mobile device and wont let me listen to the songs anymore. It also started playing ads on my compute...
  • MaryS
  • Roadie
  • 209 Views
  • 6 replies
  • 0 likes
  • 209 Views
  • 6 replies
  • 0 likes

Subscribtion has accidently been renewed

Hello, yesterday I thought I had cancelled my subscribtion, but apparently I missed something. I recieved a e-mail from PayPal the I authorized a transaction for Spotify for a new subscribtion, but I do not want it.Is there any way to reverse that, t...

  • Newbie
  • Hello,   yesterday I thought I had cancelled my subscribtion, but apparently I missed something. I recieved a e-mail from PayPal the I authorized a transaction for Spotify for a new subscribti...
  • MaryS
  • Roadie
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 92 Views
  • 1 replies
  • 0 likes

Subscription

I accidentally cancelled my premium subscription and now when i try to get it back it tells me I've reached the maximum limit on active subscriptionsplease help? I just want my premium perk back!!

  • Newbie
  • I accidentally cancelled my premium subscription and now when i try to get it back it tells me I've reached the maximum limit on active subscriptions please help? I just want my premium perk back!!
  • driveflanger
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Canada Gift

I would like to give my Canadian best friend a Spotify subscription for her birthday. I live in the u.s. and Ma premium subscriber. Can I give her a gift subscription?

  • Newbie
  • I would like to give my Canadian best friend a Spotify subscription for her birthday. I live in the u.s. and Ma premium subscriber. Can I give her a gift subscription?
  • driveflanger
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Someone else keeps using my Spotify.

Hello, So, I´ve recently forgotten to log out from my friend´s place, and I´ve tried logging out from all devices but it just won´t work.He´s still able to connect even after I have changed the password of my facebook account and logged out from all ...

  • Newbie
  • Hello,     So, I´ve recently forgotten to log out from my friend´s place, and I´ve tried logging out from all devices but it just won´t work. He´s still able to connect even after I have...
  • Steph_B
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 110 Views
  • 1 replies
  • 0 likes

Spotify vouchers activation

Hi, I'm Italian but now I live in The Netherlands. I just bought a Voucher card but, when I try to activate it, a message saying that I can not use the code in this country appears. Just to be more clear, I bought the Voucher in The Netherlands and I...

  • Newbie
  • Hi, I'm Italian but now I live in The Netherlands. I just bought a Voucher card but, when I try to activate it, a message saying that I can not use the code in this country appears. Just to be more c...
  • Steph_B
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium
  • 130 Views
  • 1 replies
  • 0 likes

Reverting songs list? Account was most probably hacked.

Is it possible to revert to a previous state of my account? I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There were different devices on my devices list. So I changed my ...

  • Casual Listener
  • Is it possible to revert to a previous state of my account?   I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There...
  • Steph_B
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 113 Views
  • 1 replies
  • 0 likes

Premium sin pago?

Yo estuve adscrita a un grupo familiar premium que fue creado, este grupo fue cancelado y yo quede aún con la cuenta premium sin pagar nada, pero cuando me coloco en modo offline de colocan todas las canciones como si no las hubiera escuchado, y pren...

  • Casual Listener
  • Yo estuve adscrita a un grupo familiar premium que fue creado, este grupo fue cancelado y yo quede aún con la cuenta premium sin pagar nada, pero cuando me coloco en modo offline de colocan todas las...
  • Steph_B
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Free
    Login
    Premium
    Security
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Gift card

I got a $30 gift card and got the 3 months for 39 cents but to get another month after it ends will I have to reenter the code even though I only used 39 cents?

  • Newbie
  • I got a $30 gift card and got the 3 months for 39 cents but to get another month after it ends will I have to reenter the code even though I only used 39 cents?
  • Steph_B
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 87 Views
  • 1 replies
  • 0 likes

Is it Spotify's goal to make it as difficult as possible to give them money?

1. I have already, with my one and only paypal account, received a free trial, over a year ago.2. I deleted the facebook account that was connected to my spotify account, which effectively meant that I could no longer log into spotify to change any o...

  • Newbie
  • 1. I have already, with my one and only paypal account, received a free trial, over a year ago. 2. I deleted the facebook account that was connected to my spotify account, which effectively meant th...
  • Steph_B
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes