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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83710 Views

29 replies

0 likes

  • 83710 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105204 Views

10 replies

3 likes

Account
Login
  • 105204 Views
  • 10 replies
  • 3 likes

PROBLEMA: Solo sé mi nombre de usuario

Hola, acabo de registrarme en spotify premium con otra cuenta distinta desde mi teléfono, pero no recuerdo el correo electrónico con el que me he registrado ni la contraseña asociada a mi cuenta, solo sé el nombre de mi usuario, ya que estoy metida e...

Newbie

Hola, acabo de registrarme en spotify premium con otra cuenta distinta desde mi teléfono, pero no recuerdo el correo electrónico con el que me he registrado ni la contraseña asociada a mi cuenta, sol...

OviiiOne

Community Legend

2993 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 2993 Views
  • 1 replies
  • 0 likes

New releases

I'm paying for the premium but cannot get many of the new releases I want Mike the new Radiohead. Why?

Newbie

I'm paying for the premium but cannot get many of the new releases I want Mike the new Radiohead. Why?

OviiiOne

Community Legend

227 Views

1 replies

0 likes

Premium
  • 227 Views
  • 1 replies
  • 0 likes

Taking legal action

Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and Spotify is impossible to get ahold of I am taking l...

Newbie

Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and ...

athomas21_06

Casual Listener

351 Views

2 replies

0 likes

Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Sign out everywhere does not sign everyone out

Hi i would really appreciate it if you could sign everyone out of my spotify as the "sign out everywhere" button only signs people out who are on it at that time. I have an ex who is on it ALL THE TIME so if you could do this asap i would be truly gr...

Newbie

Hi i would really appreciate it if you could sign everyone out of my spotify as the "sign out everywhere" button only signs people out who are on it at that time. I have an ex who is on it ALL THE TI...

user-removed

Not applicable

235 Views

1 replies

0 likes

Login
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! spotify premiun

if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?

Regular

if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?

Maxim

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Still charging me !

I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR SERVICE! I expect you'll fix it and soon enough!

Visitor

I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR S...

Maxim

Spotify Star

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Changing the Discover Weekly Image

How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you! (It is a picture of my ex-girlfriend... and I'd like to NOT see it any long...

Casual Listener

How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you!   (It is a pictur...

CakeNetwork

Community Legend

805 Views

1 replies

0 likes

Account
Other
  • 805 Views
  • 1 replies
  • 0 likes

Can't change country setting - help

I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and ever since returning from that visit, Spotify won't ac...

Casual Listener

I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and eve...

CakeNetwork

Community Legend

543 Views

5 replies

0 likes

Account
  • 543 Views
  • 5 replies
  • 0 likes

Account and Billing

1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!

Newbie

1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!

KatesHere

Community Legend

246 Views

1 replies

0 likes

Account
  • 246 Views
  • 1 replies
  • 0 likes

My spotify app has been "leaking" data on my iphone

I'll keep this short. Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than halfway through my billing cycle. So I did some digging and to m...

Newbie

I'll keep this short.   Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than half...

CakeNetwork

Community Legend

288 Views

1 replies

0 likes

Other
  • 288 Views
  • 1 replies
  • 0 likes

Hacked?

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I have removed suspicious devices from my offline dev...

Newbie

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I ...

CakeNetwork

Community Legend

670 Views

1 replies

0 likes

Account
  • 670 Views
  • 1 replies
  • 0 likes

Hello Spotify Team, plz help me.

Hello Spotify Team,In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people connected to my account , are people I do not know and my ...

Newbie

Hello Spotify Team, In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people conne...

CakeNetwork

Community Legend

372 Views

1 replies

0 likes

Account
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Cancelled subscription and still charged for a new month

Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and i am not using this service anymore. Kind regards ...

Newbie

Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and...

user-removed

Not applicable

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Paypal hasnt been working for the past couple months. just redirects you back to the initial page.

After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept.Then you're redirected as you should be, but not to the proper page, you get redirected back to the payment option sel...

Newbie

After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept. Then you're redirected as you should be, but not to the proper pa...

yanivshu

Casual Listener

489 Views

1 replies

0 likes

Premium
  • 489 Views
  • 1 replies
  • 0 likes

Account

Hello I want to delete my account permanently 

Newbie

Hello I want to delete my account permanently 

spsullinha

Casual Listener

366 Views

2 replies

0 likes

Account
  • 366 Views
  • 2 replies
  • 0 likes

Solved!! Posible to know how old my account is?

Hi.

I was just wondering out of curiosity how long i have been using spotify. Is this posible?

Casual Listener

Hi.<br><br>I was just wondering out of curiosity how long i have been using spotify. Is this posible?

brickedlinus

Newbie

9942 Views

3 replies

0 likes

Account
  • 9942 Views
  • 3 replies
  • 0 likes

Spotify student to premium

I am no longer a student and my credit card number changed. How do I update my credit card details and convert my account to a standard premium account? I fail the sheerid lookup.

Casual Listener

I am no longer a student and my credit card number changed. How do I update my credit card details and convert my account to a standard premium account? I fail the sheerid lookup.

Ambivalence

Community Legend

292 Views

1 replies

0 likes

Login
Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Upgrade from premium to familiy without my knowlegde.

So I have been using premium for 2 years now and suddenly ive got an email from paypal saying I have to pay 30euros for next month. I did not want a familiy account at all. Once I checked my spotify profile and went to control my so called "family" t...

Casual Listener

So I have been using premium for 2 years now and suddenly ive got an email from paypal saying I have to pay 30euros for next month. I did not want a familiy account at all. Once I checked my spotify ...

262 Views

0 replies

0 likes

Account
Premium
  • 262 Views
  • 0 replies
  • 0 likes

Spotify premium FREE for 30 days

I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell

Newbie

I signed up for premium free for 30 days anduring I wasn't suppose to be charged until June 12th 2016 but for some Reason theyes charged me $5.40 today. What the hell

Ambivalence

Community Legend

376 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 376 Views
  • 1 replies
  • 0 likes

Can't log in through facebook

I have spotify premium and I can't log in through Facebook. Everytime I try on the desktop app its says the username or password is incorrect. Everytime i try on the web player it doesn't let me through. When I try to access my account settings in th...

Visitor

I have spotify premium and I can't log in through Facebook. Everytime I try on the desktop app its says the username or password is incorrect. Everytime i try on the web player it doesn't let me thro...

Connordunc

Newbie

375 Views

1 replies

2 likes

Account
  • 375 Views
  • 1 replies
  • 2 likes