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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354629 Views
  • 902 replies
  • 105 likes
  • Account
  • 354629 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152951 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152951 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88542 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88542 Views
  • 68 replies
  • 10 likes

Problem opening message function

I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around. It's been like this for a while now. Apreciate your help, awaiting a important chat thru that function so I would be ...

  • Newbie
  • I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around.   It's been like this for a while now.   Apreciate y...
  • Nico
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 163 Views
  • 1 replies
  • 0 likes

Spotify Premium Problem

I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had the money on my account and Spotify didnt credited ...

  • Regular
  • I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had ...
  • OviiiOne
  • Community Legend
  • 884 Views
  • 20 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 884 Views
  • 20 replies
  • 0 likes

Solved!! [QUESTION] What is the best way to secure my Spotidy premium account ?

My account has been recently hacked. I got it back thanks to the very helpful people from the Customer Support. I have now put in a complex and long password to protect it and planning to change it on a regular basis. Are there other things you guy k...

  • Casual Listener
  •   My account has been recently hacked.  I got it back thanks to the very helpful people from the Customer Support.   I have now put in a complex and long password to prot...
  • zztuf
  • Casual Listener
  • 1923 Views
  • 2 replies
  • 0 likes
  • Security
  • 1923 Views
  • 2 replies
  • 0 likes

Remove offline device isnt working

Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S7.

  • Casual Listener
  • Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S...
  • KatesHere
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

HELP! NEED A WAY TO TRANSFER/IMPORT/SYNC/DOWNLOAD ALL MUSIC NOT JUST PLAYLISTS BETWEEN ACCOUNTS

i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn't use it on 2 different devices. so we upgraded to...

  • Newbie
  • i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn...
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

UNKNOWN PAYMENT

I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how could someone have my card details to pay for spot...

  • Casual Listener
  • I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how...
  • Lottiedottie411
  • Newbie
  • 574 Views
  • 4 replies
  • 1 likes
  • Security
  • 574 Views
  • 4 replies
  • 1 likes

If i accidentally deleted my spotify account, does that automatically cancel my subscription?

If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium?Thank you!

  • Newbie
  • If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium? Tha...
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 222 Views
  • 1 replies
  • 0 likes

cannot get student discount on spotify premium

Hi I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'

  • Newbie
  • Hi   I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Changing counntry

My premium account is about to expire because I cannpt update my card payment to a USA card. I have followed the steps detailed on how to do this but something isn't updating because it just keep getting the same message. I clicked change country to ...

  • Casual Listener
  • My premium account is about to expire because I cannpt update my card payment to a USA card.   I have followed the steps detailed on how to do this but something isn't updating because it just...
  • OviiiOne
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 3 replies
  • 0 likes

My account got hacked

Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account. I already sent an email to premium @spotify.com and the contact form doesnt help beacusae t...

  • Newbie
  • Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account.    I already sent an email t...
  • OviiiOne
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Moved to Canada but still paying in euros

Hi there!i moved from France to Canada, changed my account informations and also changed paying method from french to canadian.But i am still paying in euros... 9,99euros + taxes = 17 $ CAD for my premium subscription Can you help me with this please...

  • Regular
  • Hi there! i moved from France to Canada, changed my account informations and also changed paying method from french to canadian. But i am still paying in euros... 9,99euros + taxes = 17 $ CAD ...
  • Maxim
  • Spotify Star
  • 444 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 444 Views
  • 9 replies
  • 0 likes

Solved!! My only options for Premium are Family. Which I don't want.

Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extra user. I tried to cancel the family plan and get a...

  • Casual Listener
  • Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extr...
  • Maxim
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! change subscription type

Hello! I don't want to cancel my premium account, but I want to change it from a family plan to just a single user. I only see how to cancel my subscription altogether and I can't find any contact details for Spotify to help get this resolved. Please...

  • Newbie
  • Hello!   I don't want to cancel my premium account, but I want to change it from a family plan to just a single user.  I only see how to cancel my subscription altogether and I can't find...
  • luismartur
  • Newbie
  • 565 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 565 Views
  • 2 replies
  • 0 likes

Pending Charge on my bank account, but not getting Premium

Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no receipt for the transaction on my account page. I tried loggi...

  • Newbie
  • Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no ...
  • Jason
  • Spotify Legend
  • 862 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 862 Views
  • 7 replies
  • 0 likes

Card Expired 18 months ago

Im getting an email saying my payment card has expired, however the card im using is good until 12/17. It seems Spotify are using my old card which expired on 11/14. How are they allowed to take payments off an expired card for so long? Is this commo...

  • Casual Listener
  • Im getting an email saying my payment card has expired, however the card im using is good until 12/17.   It seems Spotify are using my old card which expired on 11/14. How are they allowed to ...
  • toutski
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 288 Views
  • 2 replies
  • 0 likes

Charged in Euros for Canadian subscription

So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premium subscription about $16.96 instead of $10.00 CAD ...

Screen Shot 2015-09-14 at 10.31.13 PM copy.jpg
  • Newbie
  • So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premi...
  • blakdawg
  • Casual Listener
  • 385 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Got my account deleted (me borraron la cuenta)

Buenas, les comento mi caso. Soy cliente Premium hace 2 años, tenía una cuenta "diema97" la cual usaba a diario. Hace unas semanas descubrí que alguien estaba teniendo acceso a la misma, ya que tenía canciones que no conocía y playlists nuevas. Las h...

  • Regular
  • Buenas, les comento mi caso. Soy cliente Premium hace 2 años, tenía una cuenta "diema97" la cual usaba a diario. Hace unas semanas descubrí que alguien estaba teniendo acceso a la misma, ya que tenía...
  • diema1197
  • Regular
  • 473 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 473 Views
  • 5 replies
  • 0 likes

Solved!! Finding Other People not connected with Facebook

Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP

  • Casual Listener
  • Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP
  • CedarWitch
  • Casual Listener
  • 2679 Views
  • 10 replies
  • 1 likes
  • 2679 Views
  • 10 replies
  • 1 likes

Family Plan Admin

If I am the admin on my family plan account, why do I not have access to at least look at the member's music?

  • Newbie
  • If I am the admin on my family plan account, why do I not have access to at least look at the member's music?
  • osornios
  • Spotify Star
  • 876 Views
  • 1 replies
  • 0 likes
  • Admin
    Family Plan
  • 876 Views
  • 1 replies
  • 0 likes

Solved!! Cobro incorrecto

Buen día, con ustedes contaba con la cuenta Premium desde Diembre 2014, esta era una cuenta familiar, por primera vez en Marzo de 2016 se quedo en pausa por falta de cobro, en dia de hoy Abril 12 de 2016 se acaba de realizar el pago pero me ha indica...

  • Newbie
  • Buen día, con ustedes contaba con la cuenta Premium desde Diembre 2014, esta era una cuenta familiar, por primera vez en Marzo de 2016 se quedo en pausa por falta de cobro, en dia de hoy Abril 12 de ...
  • osornios
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Premium
  • 371 Views
  • 1 replies
  • 0 likes