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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419649 Views
  • 965 replies
  • 108 likes
  • Account
  • 419649 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185242 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185242 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103160 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103160 Views
  • 69 replies
  • 10 likes

Solved!! Recover Deleted Playlists - Hacked Account

I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons of songs have been added to "Your Music" in the pas...

  • Casual Listener
  • I logged in this morning and it appears my account has been hacked. All my playlists have been deleted and tons of new playlists of music I would never listen to have been created. Additionally tons ...
  • Maxim
  • Spotify Star
  • 4234 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 4234 Views
  • 1 replies
  • 0 likes

Can't access music

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can't access any music. Please help.

  • Newbie
  • After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can'...
  • jveloce1
  • Newbie
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Support meldet sich nicht! Zahle seit 3 Monaten unnötig...:-/

Ich habe Facebook gelöscht, kann mich nicht mehr einloggen! Habe aber meinen Acc über Facebook gemacht damals und hatte auch ein Premium abo! So jetzt habe ich scho mehrmals versucht den Support zu kontaktieren weil ich mein Abo weiter zahle, jedoch ...

  • Newbie
  • Ich habe Facebook gelöscht, kann mich nicht mehr einloggen! Habe aber meinen Acc über Facebook gemacht damals und hatte auch ein Premium abo! So jetzt habe ich scho mehrmals versucht den Support zu k...
  • MattSuda
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium
  • 341 Views
  • 1 replies
  • 0 likes

Downgrading From Premium Subscription Linked To Mobile Provider

Hi there, I had a free Spotify account for a long time and only upgraded to premium when a change of my Maxis (Malaysia) mobile postpaid plan entitled me to a complimentary upgrade. BUT now I want to change my mobile plan again, which means my Spotif...

  • Casual Listener
  • Hi there,    I had a free Spotify account for a long time and only upgraded to premium when a change of my Maxis (Malaysia) mobile postpaid plan entitled me to a complimentary upgrade. BU...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 3 replies
  • 1 likes
  • Free
    Premium
    Subscription
  • 204 Views
  • 3 replies
  • 1 likes

profile picture not displayed

hey guys, just made a spotify account for coastersound and linked it to my personal facebook in preferences but its not changing the display picture in spotify? i want to link spotify to a page i manage within my personal facebook account is this pos...

  • Casual Listener
  • hey guys,   just made a spotify account for coastersound and linked it to my personal facebook in preferences but its not changing the display picture in spotify? i want to link spotify to a p...
  • coastersound
  • Casual Listener
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

family plan

I added my daughter to the family plan.I can open the spotify account on her phone but it is my user name and my music. How do I set up her with her own user name so we can keep our music selections separate?

  • Newbie
  • I added my daughter to the family plan. I can open the spotify account on her phone but it is my user name and my music. How do I set up her with her own user name so we can keep our music selection...
  • htagnightmare
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Signed up for PRemium Student but charge full price 2 months in a row please help

Signed up for PRemium Student but charge full price 2 months in a row. I've already been charged for the month and just want to figure out how to switch to student and get my money back.

  • Newbie
  • Signed up for PRemium Student but charge full price 2 months in a row. I've already been charged for the month and just want to figure out how to switch to student and get my money back.
  • DasPeter
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
  • 119 Views
  • 1 replies
  • 0 likes

In process to get a subscription but I didn't qualify but my account was still charged

I was trying to apply for the student discount and I was verified by myunidays.com which accepts high schoolers but then when I went back to actually buy the student discount premium account, Sheer ID became the new verifier. Sheer ID didn't accept m...

  • Newbie
  • I was trying to apply for the student discount and I was verified by myunidays.com which accepts high schoolers but then when I went back to actually buy the student discount premium account, Sheer I...
  • DasPeter
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

The money has been removed from my card but i cant access my account

It shows on my recent payments that $7.99 were debit from my card but when i tried to access my account it says my payment didnt go through, also i received an email on 04/17 saying that my payment wasnt successful when it shows that the money was re...

  • Newbie
  • It shows on my recent payments that $7.99 were debit from my card but when i tried to access my account it says my payment didnt go through, also i received an email on 04/17 saying that my payment w...
  • DasPeter
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! 2 account 1 credit card

can i have 2 account with one credit card? If not what should i do?

  • Casual Listener
  • can i have 2 account with one credit card? If not what should i do?
  • DasPeter
  • Community Legend
  • 3400 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3400 Views
  • 3 replies
  • 0 likes

Trying to remove members from family plan

I have a family plan under my account with 4 other members. After the free trial, two of them were uninterested in pursuing it further. So I followed the steps I've found in these boards to cancel my whole subscription (ridiculously round about), but...

  • Newbie
  • I have a family plan under my account with 4 other members. After the free trial, two of them were uninterested in pursuing it further. So I followed the steps I've found in these boards to cancel my...
  • KatesHere
  • Community Legend
  • 394 Views
  • 4 replies
  • 1 likes
  • Premium
  • 394 Views
  • 4 replies
  • 1 likes

Solved!! Cancelled subscription late

My Spotify Premium was supposed to be cancelled on 1/29 or else it would renew automatically. I cancelled it late on 2/1 and was hoping it would cancel the monthly subscription and the monthly charge, but my mom still got charged the $10.99. I was wo...

  • Newbie
  • My Spotify Premium was supposed to be cancelled on 1/29 or else it would renew automatically. I cancelled it late on 2/1 and was hoping it would cancel the monthly subscription and the monthly charge...
  • lucky_lacey
  • Newbie
  • 1101 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 1101 Views
  • 2 replies
  • 0 likes

Solved!! Change the Facebook account linked to this subscription (premium)

Hi,I have a premium subscription and I need help to change the facebook account linked to this subscription to another one.Both are my facebook accounts. It's just that I use the new account and planning on to deactivate the other one.Any help is app...

  • Newbie
  • Hi, I have a premium subscription and I need help to change the facebook account linked to this subscription to another one. Both are my facebook accounts. It's just that I use the new account and ...
  • Fouadch
  • Newbie
  • 81657 Views
  • 36 replies
  • 5 likes
  • 81657 Views
  • 36 replies
  • 5 likes

Premium Account Hacked

Hi, I have just recieved an email informing me that my Spotify Premium account has had its email changed. For obvious reasons this is quite troubling and I wondered if a staff member could private message me so I can recover my account. Thank you.

  • Casual Listener
  • Hi, I have just recieved an email informing me that my Spotify Premium account has had its email changed. For obvious reasons this is quite troubling and I wondered if a staff member could private me...
  • crollinson
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! Student discount

I have premium and am paying 9.99 a month but i just realized that there is the option for students to just pay 5 a month. Since i'm a college student this is wonderful news haha. How can i change my premium subscription to the student discount subsc...

  • Casual Listener
  • I have premium and am paying 9.99 a month but i just realized that there is the option for students to just pay 5 a month. Since i'm a college student this is wonderful news haha. How can i change my...
  • Maxim
  • Spotify Star
  • 259 Views
  • 2 replies
  • 0 likes
  • Account
  • 259 Views
  • 2 replies
  • 0 likes

Resetting or deleting account

Hi all,I have difficulties to find a way how to reset my account which means deleting all playlists, saved preferences and so on.I would also want to change my username. If you just can delete my account, I am happy with that. So I can set it up as n...

  • Visitor
  • Hi all, I have difficulties to find a way how to reset my account which means deleting all playlists, saved preferences and so on. I would also want to change my username.   If you just can ...
  • osornios
  • Spotify Star
  • 4984 Views
  • 2 replies
  • 0 likes
  • Account
  • 4984 Views
  • 2 replies
  • 0 likes

Log out everywhere DOES NOT WORK FOR SONOS

I recently visited a hotel and was excited that I could use my Spotify account on their Sonos. This has turned into a reall nightmare for me since the "Log out Everywhere function" does not work for Sonos. I log in via facebook ( which I can never ch...

  • Newbie
  • I recently visited a hotel and was excited that I could use my Spotify account on their Sonos. This has turned into a reall nightmare for me since the "Log out Everywhere function" does not work for ...
  • osornios
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Payed for Premium account for months but still get free

Hi All, I need help!free, unsatisfied, Free, Login, SubscriptionI raised this question via the contact form to spotify multiple times but dont get any respons! As stated in the subject I payed for Premium account for months but still get free.Followe...

  • Newbie
  • Hi All,   I need help!free, unsatisfied, Free, Login, Subscription I raised this question via the contact form to spotify multiple times but dont get any respons! 😞 As stated in the subject...
  • osornios
  • Spotify Star
  • 331 Views
  • 2 replies
  • 0 likes
  • Free
    Login
    Subscription
  • 331 Views
  • 2 replies
  • 0 likes

Marantz - Facebook login

Hello there, my account is linked with my Facebook account, so I don't have any username & pass combination. How can I setup my Spotify account on my Marantz ? Thanks

  • Casual Listener
  • Hello there, my account is linked with my Facebook account, so I don't have any username & pass combination. How can I setup my Spotify account on my Marantz ? Thanks
  • osornios
  • Spotify Star
  • 371 Views
  • 4 replies
  • 0 likes
  • Login
  • 371 Views
  • 4 replies
  • 0 likes

Someone deleted all my playlist.

This is not a problem no longer for me but I just want to inform anyone out there having same problems.So today someone got to my acccount and he deleted all my playlists and created his own to my account.I tried to look same kind of problems from th...

  • Newbie
  • This is not a problem no longer for me but I just want to inform anyone out there having same problems. So today someone got to my acccount and he deleted all my playlists and created his own to my ...
  • osornios
  • Spotify Star
  • 907 Views
  • 1 replies
  • 1 likes
  • Premium
    Security
  • 907 Views
  • 1 replies
  • 1 likes