Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405985 Views
  • 958 replies
  • 107 likes
  • Account
  • 405985 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175713 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175713 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99982 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99982 Views
  • 68 replies
  • 10 likes

Solved!! Problem on my phone

I have spotlight premium and it works on myiPad but on my cell phone it does not work! I have tried logging in and out on my account and also deleting and re-downloading the app! Help please. It used to work but now it doesn't on my phone

  • Regular
  • I have spotlight premium and it works on my iPad but on my cell phone it does not work! I have tried logging in and out on my account and also deleting and re-downloading the app! Help please. It us...
  • user-removed
  • Not applicable
  • 465 Views
  • 17 replies
  • 0 likes
  • 465 Views
  • 17 replies
  • 0 likes

Solved!! Payment failure and still charged with no premium

Hi, several minutes ago, I've paid my subscription for 1 month via DotPay (PL). Everything went fine through my bank website, and after I've logged off and refreshed Spotify website I received "Oops, seems your card or payment provider is having a ba...

  • Casual Listener
  • Hi,   several minutes ago, I've paid my subscription for 1 month via DotPay (PL). Everything went fine through my bank website, and after I've logged off and refreshed Spotify website I receiv...
  • user-removed
  • Not applicable
  • 564 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 564 Views
  • 8 replies
  • 0 likes

Premium Account Login problems (NZ)

Hi ya'll, We were given a free upgrade by our network providers (Spark in NZ) and another account was created via their system BUT we are unable to access the upgrade as it requires us to login via our (original) login which is Facebook. This is frus...

  • Newbie
  • Hi ya'll,   We were given a free upgrade by our network providers (Spark  in NZ) and another account was created via their system BUT we are unable to access the upgrade as it requires us...
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Something is Wrong with my Acc ..i have a unauthorized user !

I has given since a few days the problem that access a stranger to my Spotify account . Unfortunately, I can not set a device password , I do not know why I can not. There are raised repeatedly on playlists that I have not created . In the connected ...

  • Casual Listener
  • I has given since a few days the problem that access a stranger to my Spotify account . Unfortunately, I can not set a device password , I do not know why I can not. There are raised repeatedly on pl...
  • user-removed
  • Not applicable
  • 360 Views
  • 3 replies
  • 0 likes
  • Account
  • 360 Views
  • 3 replies
  • 0 likes

Cannot log in on Iphone and recieving no support from Spotify

Hello, I recently started a new contract with Vodafone. I chose a contract which would provide me with 3 months free Netflix or Spotify Premium. I enthusiasticly chose Spofity Premium as it is something I have considered getting before but had not ye...

  • Newbie
  • Hello,   I recently started a new contract with Vodafone. I chose a contract which would provide me with 3 months free Netflix or Spotify Premium.    I enthusiasticly chose Spofity...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Can't sign in

Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks

  • Newbie
  • Hi. I'm an artist and my music is already on Spotify uploaded by labels. I can't sign in because my username is taken. How can I fix that and sign in ? Thanks
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

No internet connection detected. Spotify will automatically try to reconnect when it detects an inte

SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I HAVE DOWNLOADED OFFLINE WHICH MEANS I CAN'T FIND A...

  • Casual Listener
  • SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 315 Views
  • 1 replies
  • 0 likes

Me cambie a spotify familiar y me aparece como gratuito

Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free

  • Newbie
  • Hola bien día el pasado 18 de abril me cambie a spotify familia y ayer me apareció a mi y a mis invitados la versión Free
  • MattSuda
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Charged thrice!

Hi, I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this eveneing I checked my bank and saw that Spotify charged me t...

  • Newbie
  • Hi,   I tried subscribing to Spotify premium using the Student discount but it said that it couldn't verify my status so I did the manual thing and still nothing so I said nevermind. The this ...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

I can't connect my Facebook account on Spotify!

Bonsoir,J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur Facebook, ou tout simplement ajouter mes amis facebo...

  • Newbie
  • Bonsoir, J'ai un problème .. J'ai créé mon compte depuis 4 jours, et je ne peux pas connecter mon compte Facebook avec Spotify, et je ne peux pas partager de la musique ou playlist avec mes amis sur...
  • MattSuda
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

spotify premium annulé

Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un abonnement family à 15€ qui ne m'intéresse pas du to...

  • Newbie
  • Bonjour, je voudrais savoir pourquoi on m'a coupé mon compte premium la semaine dernière alors que mon abonnement est payé et normalement renouvelé aujourd'hui? Et quand je regarde on me propose un a...
  • MattSuda
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

downloading songs

Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?

  • Newbie
  • Just got a new phone installed spotify and none of my play lists are downloading? I've tried uninstalling and restarting nothing is happening?
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Spotify Family problem

Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email still get that error too. What should i do? NVM, Got...

  • Newbie
  • Hi! Im currently having a problem with spotify family. My sister upgraded to spotify family and when she sends me the token to redeem keeps getting "Ooops, something went wrong". When try via email s...
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Payments

Hi,I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't understand why it didn't take the money, it's not effected...

  • Newbie
  • Hi, I got an email today stating that there was an issue with my Spotify payment so they have down graded me back to free subscription, I did get a new bank card a month or so back but I don't under...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Hundreds of accounts hacked :(

I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch: http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-report-accounts-hacked-emails-changed/ I changed my password ...

  • Newbie
  • I am one of the hundreds of people affected by this data breach as noted in this article on techcrunch:   http://techcrunch.com/2016/04/25/hundreds-of-spotify-credentials-appear-online-users-r...
  • MattSuda
  • Spotify Star
  • 504 Views
  • 1 replies
  • 3 likes
  • Security
  • 504 Views
  • 1 replies
  • 3 likes

Being charged

I wanted to subscribe to spotify, so I do the student it said there was a error soI did another regular non student and it went trrough. I cancled it because I did not want it and now i'm getimg charged 4.99????

  • Newbie
  • I wanted to subscribe to spotify, so I do the student it said there was a error soI did another regular non student and it went trrough. I cancled it because I did not want it and now i'm getimg...
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Ayuda

Realicé mi pago premium en oxxo y sigo con la versión de prueba, me pueden ayudar x favor?

  • Newbie
  • Realicé mi pago premium en oxxo y sigo con la versión de prueba, me pueden ayudar x favor?
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Spotify 1.0.15.133
  • 305 Views
  • 1 replies
  • 0 likes

Student Discount Offer Problems

I'm having a problem with my Spotify account. When I put in the info. for the Student Discount offer, It said that this info. "is already associated with another account" (I don't have another account). But, when I looked at my bank statement, it sai...

  • Newbie
  • I'm having a problem with my Spotify account. When I put in the info. for the Student Discount offer, It said that this info. "is already associated with another account" (I don't have another accoun...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Change Country

Everytime I try to change my country on my profile the website will not let me. Moved from the USA to Hong Kong and am trying to use my new Hong Kong credit card. I want to pay for premium but can not.

  • Newbie
  • Everytime I try to change my country on my profile the website will not let me.  Moved from the USA to Hong Kong and am trying to use my new Hong Kong credit card.  I want to pay for premiu...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Duplicated Account

Hello, I logged into my account today and found out that my account appears to have been duplicated as my username was soneone else's. So... spotify can you please un duplicate un link my account to this other person?

  • Visitor
  • Hello, I logged into my account today and found out that my account appears to have been duplicated as my username was soneone else's. So... spotify can you please un duplicate un link my account to ...
  • MattSuda
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
  • 98 Views
  • 1 replies
  • 0 likes