Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396607 Views
  • 944 replies
  • 107 likes
  • Account
  • 396607 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170586 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170586 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

Solved!! Familien Abo für Freunde/Partner

Hey,Muss der Partner für das Familien Abo unbedingt die selbe Adresse haben? Wenn meine Freundin z.b. auch Premium haben will, weil ihr das bei mir so gut gefallen hat, sie aber noch nicht bei mir wohnt, können wir trotzdem für uns den Familientarif ...

  • Newbie
  • Hey, Muss der Partner für das Familien Abo unbedingt die selbe Adresse haben? Wenn meine Freundin z.b. auch Premium haben will, weil ihr das bei mir so gut gefallen hat, sie aber noch nicht bei mi...
  • Maxim
  • Spotify Star
  • 1012 Views
  • 1 replies
  • 0 likes
  • Account
  • 1012 Views
  • 1 replies
  • 0 likes

Solved!! Should I get Spotify Family now???

Hey everyone, I'm only half-way through my trial, and don't need to pay for my premium service till JUNE. But I want to upgrade to Spotify Family. My concern is, if I choose Spotify Family now then do I have to pay as a premium subscriber ASAP or I s...

  • Newbie
  • Hey everyone,   I'm only half-way through my trial, and don't need to pay for my premium service till JUNE. But I want to upgrade to Spotify Family. My concern is, if I choose Spotify Family n...
  • LordRollin
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Gift Card balance?

I used a gift card code to sign up for 3 months for .99. After 3 months I no longer have premium and cannot access the balance associated with my account. It was a $30 card, I would like to be able to use the rest of it. I no longer have the code bec...

  • Newbie
  • I used a gift card code to sign up for 3 months for .99. After 3 months I no longer have premium and cannot access the balance associated with my account. It was a $30 card, I would like to be able t...
  • Maxim
  • Spotify Star
  • 4695 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 4695 Views
  • 1 replies
  • 0 likes

Charged for Premium (no receipt, not showing up)

I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did not receive a receipt and it is not showing up on my acc...

  • Newbie
  • I tried signing up for Spotify Premium for student on my phone, but the interface wasn't allowing me to choose my school so I ended up cancelling the form. I was still charged for it, but I did ...
  • osornios
  • Spotify Star
  • 439 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 439 Views
  • 5 replies
  • 0 likes

unable to change email-adress

hi all, was just trying to change my email adress of my accountentered the new one, and also the vlaid passwordpressed on "save changes" and safari and chrome brings always the same error message - webpage not available.so i think there is an error i...

  • Casual Listener
  • hi all,   was just trying to change my email adress of my account entered the new one, and also the vlaid password pressed on "save changes" and safari and chrome brings always the same erro...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

I've been charged for premium but I don't want it.

18 Apr 2016V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320MISCELLANEOUS DEBIT11.99 DRHi I would like a refund for the amount above because I don't use premium subscription. Bonnie Baird

  • Casual Listener
  • 18 Apr 2016 V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320 MISCELLANEOUS DEBIT 11.99 DR Hi I would like a refund for the amount above because I don't use premium subscription. Bonnie Bai...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
  • 380 Views
  • 1 replies
  • 0 likes

Tried to cancel premium subscription after trial but failed

Hi everyone, I tried to cancel my subscription after premium trial. I thought it went through, but in fact it didn't work. Now, I saw that I was billed $11.29 on my credit card statement. I couldn't find Spotify customer service contact info anywhere...

  • Newbie
  • Hi everyone,   I tried to cancel my subscription after premium trial. I thought it went through, but in fact it didn't work. Now, I saw that I was billed $11.29 on my credit card statement. I ...
  • LordRollin
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! My daughter has taken over my account

My daughter is borrowing my account, but now she has her name on it and picture. How do I change this?? I want my name and picture on my account. She told me she logged in with her FB account....but just once...how is this possible???

  • Casual Listener
  • My daughter is borrowing my account, but now she has her name on it and picture. How do I change this?? I want my name and picture on my account. She told me she logged in with her FB account....but ...
  • LordRollin
  • Community Legend
  • 649 Views
  • 3 replies
  • 0 likes
  • Account
  • 649 Views
  • 3 replies
  • 0 likes

Premium account turned into free

I'm a Spotify Premium user for almost 2 years, and suddenly my account information shows Spotify Free. I've already tried log out and back, reinstall the app, and nothing changed. I also noticed that I've received 2 "reset password" emails last week,...

  • Casual Listener
  • I'm a Spotify Premium user for almost 2 years, and suddenly my account information shows Spotify Free. I've already tried log out and back, reinstall the app, and nothing changed. I also noticed that...
  • gouvea
  • Casual Listener
  • 1675 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1675 Views
  • 3 replies
  • 0 likes

charged multiple times

i went to buy the 3 months for 99cent deal i got an error, was charged multiple times and have not recieved premium. This happend friday.

  • Newbie
  • i went to buy the 3 months for 99cent deal i got an error, was charged multiple times and have not recieved premium. This happend friday.
  • jean3601
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Student discount billing method

Why cant i choose Paypal as billing method while using the student discount.Im living in Germany if this is important.

  • Newbie
  • Why cant i choose Paypal as billing method while using the student discount. Im living in Germany if this is important.
  • Dreadlord
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Refund

18 Apr 2016V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320MISCELLANEOUS DEBIT11.99 DRHi I would like a refund for the amount above because I don't use premium subscription. Bonnie Baird

  • Casual Listener
  • 18 Apr 2016 V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320 MISCELLANEOUS DEBIT 11.99 DR Hi I would like a refund for the amount above because I don't use premium subscription. Bonnie Bai...
  • Bonnie24
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • Account
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Can't see my offline Devices

Hey there! I've switched my subscription from Premium to Family, so my wife is getting her own Spotify and we both can listen music at the same time. So there is no problem. But: My iPhone is the first Oflline-DeviceHer iPhone was the second Offline-...

  • Casual Listener
  • Hey there!   I've switched my subscription from Premium to Family, so my wife is getting her own Spotify and we both can listen music at the same time. So there is no problem.   But: &...
  • Dextera
  • Casual Listener
  • 1321 Views
  • 4 replies
  • 0 likes
  • Other
  • 1321 Views
  • 4 replies
  • 0 likes

Solved!! We had an error retrieving your offline devices. Please try again later.

Hey everyone, i became premium again after 2 years of absence, my devices did not gain offline acces but when i tried to reset it i found this"We had an error retrieving your offline devices. Please try again later." anyone with a well educated guess...

  • Casual Listener
  • Hey everyone, i became premium again after 2 years of absence, my devices did not gain offline acces but when i tried to reset it i found this "We had an error retrieving your offline devices. Pleas...
  • marnix1991
  • Casual Listener
  • 610 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 610 Views
  • 7 replies
  • 1 likes

PremiumTrouble: Cant change country to change payment to keep premium

I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).

  • Casual Listener
  • I need to change my payment data, in my case , from Sweden to Finland. This is not possible via my account page. ( grayed out dropdown ).
  • Dreadlord
  • Community Legend
  • 154 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 3 replies
  • 0 likes

Cancel Subscription

How can I cancel my sub? I cant find the menu that allows me to do so. I cant find it in Subsciption either.

  • Newbie
  • How can I cancel my sub? I cant find the menu that allows me to do so.  I cant find it in Subsciption either. 
  • Dreadlord
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Suddenly wrong Country for my Profile???

Hi Guys, i live in Germany, have premium account and have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was wondering because suddenly i saw so many playlists from France. To...

  • Casual Listener
  • Hi Guys,   i live in Germany, have premium account and  have a problem with the country for my Spotify Account. I was on vacation in Chile and used Spotify when WIFI was available. I was ...
  • Jake
  • Roadie
  • 223 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 223 Views
  • 4 replies
  • 0 likes

Can't play new Underworld album

Hello,I am premium Spotify user, but I still can't play new Underworld album titled "Barbara Barbara we face a shining future", albeit it's available for a month already and is presented in "New releases" section. When I click on this album, it's all...

  • Casual Listener
  • Hello, I am premium Spotify user, but I still can't play new Underworld album titled "Barbara Barbara we face a shining future", albeit it's available for a month already and is presented in "New re...
  • rewolwer
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 300 Views
  • 2 replies
  • 0 likes

Gift Card disapeared

I used the holiday deal of $0.99 for 3 months, and a couple days before that was about to run out i put in a 3 month gifcard that was supposed to last me to May 25th. Only 2 days after i entered the giftcard i got charged $9.99 as if it was never the...

  • Visitor
  • I used the holiday deal of $0.99 for 3 months, and a couple days before that was about to run out i put in a 3 month gifcard that was supposed to last me to May 25th. Only 2 days after i entered the ...
  • kbrooksc
  • Community Legend
  • 146 Views
  • 3 replies
  • 0 likes
  • Account
  • 146 Views
  • 3 replies
  • 0 likes

Account switch and student discount is not applicable

I'm switching my old account to a new one. As I cancelled the old account's premium subscription of the old account and tried to use the same student discount from the old on the new one, I was informed that my student discount ID has already been us...

  • Newbie
  • I'm switching my old account to a new one. As I cancelled the old account's premium subscription of the old account and tried to use the same student discount from the old on the new one, I was infor...
  • kbrooksc
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes