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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414365 Views
  • 965 replies
  • 108 likes
  • Account
  • 414365 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181169 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181169 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101429 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101429 Views
  • 68 replies
  • 10 likes

Unsuscribed last month but still charged in april

I have un suscribe last month but again been charged in the month of April. I went back and itr showed me as premium so I unsuscribe again today. I just want to confirm if my premium has been unsuscribed? also i should be refunded for the previous ch...

  • Newbie
  • I have un suscribe last month but again been charged in the month of April. I went back and itr showed me as premium so I unsuscribe again today. I just want to confirm if my premium has been unsuscr...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 124 Views
  • 1 replies
  • 0 likes

messages disappeared

A bunch of my old messages/songs people sent me have disappeared. I think this happened when my Premium account "expired" (because I changed debit cards and forgot to update). I re-signed up for Premium with a new card number, but now it apepars that...

  • Casual Listener
  • A bunch of my old messages/songs people sent me have disappeared. I think this happened when my Premium account "expired" (because I changed debit cards and forgot to update). I re-signed up for Prem...
  • Lzsctt
  • Regular
  • 594 Views
  • 5 replies
  • 0 likes
  • 594 Views
  • 5 replies
  • 0 likes

Changing the email linked

I want to change The email linked to my spotify account cause its no longer in use but it requires my password to do do and i forgot it. How can I do so?

  • Newbie
  • I want to change The email linked to my spotify account cause its no longer in use but it requires my password to do do and i forgot it. How can I do so?
  • LordRollin
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Can my family member use their existing account when added to my family plan?

Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have the option to add our existing usernames, which conta...

  • Newbie
  • Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have th...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Other
  • 175 Views
  • 1 replies
  • 0 likes

Account hacked.

My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on @SpotifyCares and they had told me they had sent t...

  • Newbie
  • My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Account

Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I connect them?

  • Newbie
  • Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I con...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Student discount

Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a unidays card, I could just go onto my profile, click "get...

  • Newbie
  • Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a uniday...
  • Nico
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Payment of subcription failed

Hello, On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptions are payed. Is there any way I can get this confirmed/fixe...

  • Newbie
  • Hello,   On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptio...
  • Hogy
  • Newbie
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 208 Views
  • 2 replies
  • 0 likes

Why can't I downgrade back to Spotify Premium from Spotify Family?

I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living. How can I downgrade back to Spotify Premium (for 1 user - me) and why is no-one in customer service respond...

  • Casual Listener
  • I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living.  How can I downgrade back to Spotify Premium (fo...
  • 1290657245
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 2 replies
  • 0 likes

NEW Country NOT Possible

Hey guys my Problem is the following.When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK. Now I want to sign up for spotify student premium but when I enter my german visa c...

  • Newbie
  • Hey guys my Problem is the following. When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK.   Now I want to sign up...
  • SuperWisdom
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Missing play list

I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I had issues a few years ago with having my fb connecte...

  • Regular
  • I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I ha...
  • Laurajane91-gb
  • Regular
  • 431 Views
  • 9 replies
  • 0 likes
  • Account
  • 431 Views
  • 9 replies
  • 0 likes

Why my playlist is empty?

Hello everyone, I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help me?? Thank you so much. Lidia

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  • Casual Listener
  • Hello everyone,   I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help...
  • MattSuda
  • Spotify Star
  • 664 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 664 Views
  • 3 replies
  • 0 likes

Worldwide Student Discount

Dear Spotify Are you aware that there are also students outside the US on a tight budget? I'm pretty tired of the general "US first" prioritizing most companies have. As of right now, I prefer Spotify over any other competitor, but on my budget, I ha...

  • Newbie
  • Dear Spotify   Are you aware that there are also students outside the US on a tight budget?   I'm pretty tired of the general "US first" prioritizing most companies have.   As of...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 1 replies
  • 0 likes

No card information fill out form

So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.

  • Newbie
  • So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.
  • SuperWisdom
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Why is my album not available anymore?

Hi all,I recorded an album with myband in 2012 and not it is not available anymore. Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3 Can you help me restoring it? Thank you very much in advance!Dario

  • Casual Listener
  • Hi all, I recorded an album with myband in 2012 and not it is not available anymore.   Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3   Can you help me restoring ...
  • dariodrummer
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • Other
  • 487 Views
  • 2 replies
  • 0 likes

My premium account doesn't get activated

Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account.What can I do?

  • Newbie
  • Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account. What can I do?
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Notifications disappears and on mobile version problems.

I have got two problems. Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my real account, but there is still no bell.I had Lumia 820 and I ...

  • Casual Listener
  • I have got two problems.   Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my re...
  • darbalce
  • Casual Listener
  • 466 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 466 Views
  • 8 replies
  • 0 likes

Subscription

I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers one?

  • Newbie
  • I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers on...
  • user-removed
  • Not applicable
  • 762 Views
  • 1 replies
  • 0 likes
  • Other
  • 762 Views
  • 1 replies
  • 0 likes

Solved!! Related artists help

Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I thik it should appear. Thanks.spotify:artist:3z1sCKHc4O...

  • Casual Listener
  • Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I...
  • jean3601
  • Community Legend
  • 373 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 373 Views
  • 3 replies
  • 0 likes