Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
8601 Views
1 replies
9 likes
Security

8601 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Dessi
Moderator
476802 Views
978 replies
111 likes
Account

476802 Views
978 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1208354 Views
119 replies
117 likes
Account

1208354 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
a month ago
Joan
Moderator
119533 Views
72 replies
12 likes
Account
Login
Premium

119533 Views
72 replies
12 likes

Bad Service

I signed up for premium and you guys took $10.63 off my card and didn't give me premium even after I emailed you guys 3 days in a row ! I want my money back !

Shonethomas19
Casual Listener
I signed up for premium and you guys took $10.63 off my card and didn't give me premium even after I emailed you guys 3 days in a row ! I want my money back !
2016-05-14 12:16:06 AM
2016-05-15 1:19:53 AM
Maxim
Spotify Star
147 Views
2 replies
0 likes
Premium

147 Views
2 replies
0 likes

Lost Spotify!

Can anyone help me? I have my spotify account liked to a sonos system. Tried to access music and I had the 'upgrade your account' message. I have been a premium member for two years so checked my bank account and the last payment was taken out in Mar...

sarahpotts
Regular
Can anyone help me? I have my spotify account liked to a sonos system. Tried to access music and I had the 'upgrade your account' message. I have been a premium member for two ye...
2016-05-09 11:29:23 PM
2016-05-14 12:44:03 AM
user-removed
Not applicable
769 Views
9 replies
0 likes
Account

769 Views
9 replies
0 likes

Free 3 month premium

I heard Starbucks offers 3 months free spotify premium for members. Due to I am already signed up for spotify premium, am I still able to receive 3 months free premium? Also, am I able to receive 125 starbucks points?

poning79
Newbie
I heard Starbucks offers 3 months free spotify premium for members. Due to I am already signed up for spotify premium, am I still able to receive 3 months free premium? Also, am I able to receive 125...
2016-05-14 10:52:29 PM
2016-05-14 12:18:41 AM
Maxim
Spotify Star
5625 Views
1 replies
0 likes
Account
Free

5625 Views
1 replies
0 likes

Unable to set device password on account

Hey guys, I was wondering if anyone has run into the same problem that I am. I am currently trying (and have tried before) to set a Device Password to my Spotify account through Spotify's user portal, but can't seem to get it to work on Chrome or Int...

BlazingArdor
Casual Listener
Hey guys, I was wondering if anyone has run into the same problem that I am. I am currently trying (and have tried before) to set a Device Password to my Spotify account throug...
2016-05-09 5:46:19 PM
2016-05-14 10:57:42 PM
BlazingArdor
Casual Listener
530 Views
5 replies
0 likes
Premium

530 Views
5 replies
0 likes

Double Charged

I was charged May 5th and again on May 11th. I have sent an email and have received no response. I can't locate a number. I want a refund, if this continues I will cancel the service and stream with another provider.

alishasray
Casual Listener
I was charged May 5th and again on May 11th. I have sent an email and have received no response. I can't locate a number. I want a refund, if this continues I will cancel the service and stream with ...
2016-05-14 2:50:10 PM
2016-05-14 10:01:23 PM
Maxim
Spotify Star
241 Views
4 replies
0 likes
Subscription

241 Views
4 replies
0 likes

Email address

Hey I cannot check my emails because I cannot login into my Comcast account for some reason is their any way I can change my email address for my spotify my email for my account?

Turtle6
Newbie
Hey I cannot check my emails because I cannot login into my Comcast account for some reason is their any way I can change my email address for my spotify my email for my account?
2016-05-12 7:04:18 AM
2016-05-14 7:04:23 PM
CakeNetwork
Community Legend
213 Views
1 replies
0 likes
Account
Login

213 Views
1 replies
0 likes

PROBLEMA: Solo sé mi nombre de usuario

Hola, acabo de registrarme en spotify premium con otra cuenta distinta desde mi teléfono, pero no recuerdo el correo electrónico con el que me he registrado ni la contraseña asociada a mi cuenta, solo sé el nombre de mi usuario, ya que estoy metida e...

cardbdj-es
Newbie
Hola, acabo de registrarme en spotify premium con otra cuenta distinta desde mi teléfono, pero no recuerdo el correo electrónico con el que me he registrado ni la contraseña asociada a mi cuenta, sol...
2016-05-14 6:03:52 PM
2016-05-14 6:50:44 PM
OviiiOne
Community Legend
2220 Views
1 replies
0 likes
Account
Login
Security
Subscription

2220 Views
1 replies
0 likes

New releases

I'm paying for the premium but cannot get many of the new releases I want Mike the new Radiohead. Why?

cbluemel92
Newbie
I'm paying for the premium but cannot get many of the new releases I want Mike the new Radiohead. Why?
2016-05-14 6:38:29 PM
2016-05-14 6:48:05 PM
OviiiOne
Community Legend
106 Views
1 replies
0 likes
Premium

106 Views
1 replies
0 likes

Taking legal action

Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and Spotify is impossible to get ahold of I am taking l...

Gotcaptbuckey
Newbie
Hello. I have been charged several times for a subscription I have no access to. I have cancelled my card gotten new ones and somehow Spotify continues to charge me. Since the bank can't help me and ...
2016-05-14 1:53:50 AM
2016-05-14 5:51:33 PM
athomas21_06
Casual Listener
250 Views
2 replies
0 likes
Subscription

250 Views
2 replies
0 likes

Sign out everywhere does not sign everyone out

Hi i would really appreciate it if you could sign everyone out of my spotify as the "sign out everywhere" button only signs people out who are on it at that time. I have an ex who is on it ALL THE TIME so if you could do this asap i would be truly gr...

Shaneyfitz7
Newbie
Hi i would really appreciate it if you could sign everyone out of my spotify as the "sign out everywhere" button only signs people out who are on it at that time. I have an ex who is on it ALL THE TI...
2016-05-14 5:11:34 PM
2016-05-14 5:14:57 PM
user-removed
Not applicable
134 Views
1 replies
0 likes
Login

134 Views
1 replies
0 likes

Solved!! spotify premiun

if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?

jewssanch
Regular
if i ends my free 7 trial account, once i suscribe i will get all my stuff back or it will be lost?
2016-05-14 4:26:24 PM
2016-05-14 5:05:20 PM
Maxim
Spotify Star
238 Views
1 replies
0 likes

238 Views
1 replies
0 likes

Still charging me !

I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR SERVICE! I expect you'll fix it and soon enough!

user-removed
Visitor
I have canceled my subscription two months now and you guys are still charging me i also changed my payment info and you charge me through my old info! THOSE ACTIONS ARE WHAT MAKE PEOPLE LEAVE YOUR S...
2016-05-14 3:10:40 PM
2016-05-14 5:02:43 PM
Maxim
Spotify Star
140 Views
1 replies
0 likes
Account
Premium
Subscription

140 Views
1 replies
0 likes

Changing the Discover Weekly Image

How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you! (It is a picture of my ex-girlfriend... and I'd like to NOT see it any long...

ZachLeeMusic
Casual Listener
How do I change the Discover Weekly playlist image? I have changed my Facebook profile photo many times and months ago and the playlist image doesn't. PLEASE HELP! Thank you! (It is a pictur...
2016-05-11 5:38:02 PM
2016-05-14 4:10:35 PM
CakeNetwork
Community Legend
633 Views
1 replies
0 likes
Account
Other

633 Views
1 replies
0 likes

Can't change country setting - help

I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and ever since returning from that visit, Spotify won't ac...

Miss_Saskia
Casual Listener
I initially got my Spotify account when I was still living in Germany, but have successfully used an American payment method since moving to the States. I now went back to Germany for a visit and eve...
2016-05-11 7:34:29 PM
2016-05-14 4:08:01 PM
CakeNetwork
Community Legend
253 Views
5 replies
0 likes
Account

253 Views
5 replies
0 likes

Account and Billing

1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!

saikyuut
Newbie
1 month free trial premium but why do I have $3.99 balance and my card got declined. I cant remove the card to itunes and I cannot download/update an app unless I settle that balance. Please help!!!
2016-05-14 2:07:01 PM
2016-05-14 4:02:37 PM
KatesHere
Community Legend
153 Views
1 replies
0 likes
Account

153 Views
1 replies
0 likes

My spotify app has been "leaking" data on my iphone

I'll keep this short. Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than halfway through my billing cycle. So I did some digging and to m...

letsgetjazzy
Newbie
I'll keep this short. Recently I got a text from my carrier saying I had reached the data limit on my plan. I thought this was unusual because this rarely happens and at that, less than half...
2016-05-11 11:52:25 PM
2016-05-14 3:52:09 PM
CakeNetwork
Community Legend
148 Views
1 replies
0 likes
Other

148 Views
1 replies
0 likes

Hacked?

So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I have removed suspicious devices from my offline dev...

teo7499
Newbie
So I logged on this morning to find out that my account name has been changed to a "Harry Huhz" with random songs added to my playlist. I logged everyone out of my account and changed my password. I ...
2016-05-13 3:42:14 AM
2016-05-14 3:48:34 PM
CakeNetwork
Community Legend
479 Views
1 replies
0 likes
Account

479 Views
1 replies
0 likes

Hello Spotify Team, plz help me.

Hello Spotify Team,In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people connected to my account , are people I do not know and my ...

IgorDias
Newbie
Hello Spotify Team, In 05/07 (07/May) I received an email from Spotify that my change of Premium Family was made, the only problem is that I did not ask for this change , and when I see people conne...
2016-05-14 4:41:26 AM
2016-05-14 3:37:41 PM
CakeNetwork
Community Legend
254 Views
1 replies
0 likes
Account
Subscription

254 Views
1 replies
0 likes

Cancelled subscription and still charged for a new month

Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and i am not using this service anymore. Kind regards ...

Patriciamm11
Newbie
Good afternoon, I cancelled my account with you guys mid April, but i just got charged for a new full subscription through my paypal. Can you please refund this money since i cancelled in advance and...
2016-05-14 2:57:50 PM
2016-05-14 3:07:36 PM
user-removed
Not applicable
134 Views
1 replies
0 likes
Account

134 Views
1 replies
0 likes

Paypal hasnt been working for the past couple months. just redirects you back to the initial page.

After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept.Then you're redirected as you should be, but not to the proper page, you get redirected back to the payment option sel...

xeleomhn
Newbie
After you've clicked Paypal as payment option and then hit Continue, you get moved over to Paypal, you login there and click accept. Then you're redirected as you should be, but not to the proper pa...
2016-05-14 12:37:20 PM
2016-05-14 2:29:44 PM
yanivshu
Casual Listener
314 Views
1 replies
0 likes
Premium

314 Views
1 replies
0 likes

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