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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734101 Views

18 replies

29 likes

  • 734101 Views
  • 18 replies
  • 29 likes

possibility/reality/restrictions of streaming in hospital

Hi! I am a palliative care nurse developing a new service to support patients with advanced dementia/in last hours to days of life. Music is a crucial component of this and I wanted to explore if it would be possible to have a subscription for a hosp...

Newbie

Hi! I am a palliative care nurse developing a new service to support patients with advanced dementia/in last hours to days of life. Music is a crucial component of this and I wanted to explore if it ...

BenjaminSurmi

Casual Listener

1378 Views

5 replies

0 likes

  • 1378 Views
  • 5 replies
  • 0 likes

Spotify Subscription ends - what happens if I resubscribe

So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again. My subscription ended a few days ago so my question is: If I resubscribe again, will I have to download all my songs ...

Newbie

So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again.   My subscription ended a few days ago so my question is: ...

KatesHere

Community Legend

378 Views

1 replies

0 likes

Account
Premium
Subscription
  • 378 Views
  • 1 replies
  • 0 likes

playing spotify throughout the house ?

Hello. I know its been asked a million times about having different devices active at the same time ( the answer is no you can not play on multiple devices ) But my question is a little different I Pay for premium and was wondering if it is possible ...

Casual Listener

Hello. I know its been asked a million times about having different devices active at the same time ( the answer is no you can not play on multiple devices )   But my question is a little diff...

jean3601

Community Legend

2407 Views

5 replies

1 likes

Account
Other
Subscription
  • 2407 Views
  • 5 replies
  • 1 likes

Keeps on returning to the log in page of paypal

Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. Paypal has a balance and a valid credit card.

Newbie

Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. ...

lucyfolkstudio

Newbie

3719 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 3719 Views
  • 2 replies
  • 0 likes

Is it Spotify's goal to make it as difficult as possible to give them money?

1. I have already, with my one and only paypal account, received a free trial, over a year ago.2. I deleted the facebook account that was connected to my spotify account, which effectively meant that I could no longer log into spotify to change any o...

Newbie

1. I have already, with my one and only paypal account, received a free trial, over a year ago. 2. I deleted the facebook account that was connected to my spotify account, which effectively meant th...

Steph_B

Roadie

270 Views

1 replies

0 likes

Free
Premium
Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Facebook to student email

I am currently using my Facebook account to connect my Spotify. A couple months back, I bought the Spotify for 3 months for 99.¢ and I want to switch to the student account, but I don't want to lose my music or create a new account. Can someone help?

Casual Listener

I am currently using my Facebook account to connect my Spotify. A couple months back, I bought the Spotify for 3 months for 99.¢ and I want to switch to the student account, but I don't want to lose ...

kbrooksc

Community Legend

885 Views

1 replies

0 likes

Account
Premium
Subscription
  • 885 Views
  • 1 replies
  • 0 likes

Device Password Email not being sent

Hello,I originally signed up with Spotify using my Facebook credentials. I would like to sign into Spotify on my streaming device. I have used the Device Reset Password functionality from my account multiple times, waited a few days, checked spam fil...

Casual Listener

Hello, I originally signed up with Spotify using my Facebook credentials.  I would like to sign into Spotify on my streaming device.  I have used the Device Reset Password functionality fr...

jsavio80

Newbie

1155 Views

6 replies

1 likes

Login
  • 1155 Views
  • 6 replies
  • 1 likes

Downloaded songs not working

Spoiler (Highlight to read)Help Help So I started with a free trial. And downloaded some songs so I could listen offline. Once my trail ended (today) I signed up for premium so I could continue to listen offline to the songs I downloaded. WELL NOW IT...

Newbie

Help  So I started with a free trial. And downloaded some songs so I could listen offline. Once my trail ended (today) I signed up for premium so I could continue to listen offline to the songs...

SuperWisdom

Community Legend

313 Views

1 replies

0 likes

Account
Other
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Gift card

I got a $30 gift card and got the 3 months for 39 cents but to get another month after it ends will I have to reenter the code even though I only used 39 cents?

Newbie

I got a $30 gift card and got the 3 months for 39 cents but to get another month after it ends will I have to reenter the code even though I only used 39 cents?

Steph_B

Roadie

224 Views

1 replies

0 likes

Premium
Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Premium sin pago?

Yo estuve adscrita a un grupo familiar premium que fue creado, este grupo fue cancelado y yo quede aún con la cuenta premium sin pagar nada, pero cuando me coloco en modo offline de colocan todas las canciones como si no las hubiera escuchado, y pren...

Casual Listener

Yo estuve adscrita a un grupo familiar premium que fue creado, este grupo fue cancelado y yo quede aún con la cuenta premium sin pagar nada, pero cuando me coloco en modo offline de colocan todas las...

Steph_B

Roadie

286 Views

1 replies

0 likes

Free
Login
Premium
Security
Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Problemas no pagamento

Fiz o pagamento da minha spotify e não sou membro Premium

Newbie

Fiz o pagamento da minha spotify e não sou membro Premium

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Two debit made per month on my MasterCard

Hi, Two debits are made each month on my MasterCard. Please someone from the support contact me in private to resolve this !

Casual Listener

Hi,    Two debits are made each month on my MasterCard. Please someone from the support contact me in private to resolve this !

hadim

Casual Listener

229 Views

1 replies

0 likes

Premium
  • 229 Views
  • 1 replies
  • 0 likes

Family plan

Hello,I upgraded to the family plan +2 I want to downgrade to just the +1 is this possible? Please let me know.Thank you

Newbie

Hello, I upgraded to the family plan +2 I want to downgrade to just the +1 is this possible? Please let me know. Thank you

kbrooksc

Community Legend

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

Spotify gift card

Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know.I go to change payment options and click on UK but the option ...

Casual Listener

Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know. I go to c...

osornios

Spotify Star

445 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 445 Views
  • 3 replies
  • 0 likes

Reverting songs list? Account was most probably hacked.

Is it possible to revert to a previous state of my account? I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There were different devices on my devices list. So I changed my ...

Casual Listener

Is it possible to revert to a previous state of my account?   I think someone got control of my account. And that someone deleted my whole songs list replacing it with his/her own songs. There...

Steph_B

Roadie

247 Views

1 replies

0 likes

Account
Other
Security
  • 247 Views
  • 1 replies
  • 0 likes

Cancelling after 3 month for £0.99

I cancelled my Spotify Premium and I thought it had been cancelled because I applied for the 3 months for £0.99 but cancelled it after because I didnt want to get charged full price as I was going to purchase the half price premium as I am a student ...

Casual Listener

I cancelled my Spotify Premium and I thought it had been cancelled because I applied for the 3 months for £0.99 but cancelled it after because I didnt want to get charged full price as I was going to...

itu_

Community Legend

9937 Views

6 replies

3 likes

Premium
Subscription
  • 9937 Views
  • 6 replies
  • 3 likes

Account lost in a never-ending loop

My son has an Spotify account. Somehow this is lost in a never-ending loop.Background: We dont know his user name in spotify. This has been forgotten. 1. If we try to get the username (or password) it by writing in the emailadress on the Restore pass...

Casual Listener

My son has an Spotify account. Somehow this is lost in a never-ending loop. Background: We dont know his user name in spotify. This has been forgotten.   1. If we try to get the username (or ...

jonkol

Casual Listener

341 Views

2 replies

0 likes

Account
Login
  • 341 Views
  • 2 replies
  • 0 likes

Subscription

I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that but keep my account?

Newbie

I signed up for the trial by accident and now all it says is that I have 29 days left on my offline but it's been saying that for the last five days and I don't want to be charged. How do I stop that...

kbrooksc

Community Legend

281 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Won't let me change country

I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea what to do.

Casual Listener

I have been living in Austria with a UK Spotify account for 7 months and all of a sudden I don't have a premium account anymore. I can't sign up with a student account for premium and I have no idea ...

Ojrymond

Casual Listener

216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes