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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265818 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265818 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13063 Views
  • 6 replies
  • 11 likes
  • Security
  • 13063 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529857 Views
  • 989 replies
  • 113 likes
  • Account
  • 529857 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128177 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128177 Views
  • 74 replies
  • 12 likes

Problems with premium subscription

Hi!I used to have a premium account, but I wanted to go back to a free account, so on April 2nd I cancelled my subscription. They charged me on March 31st and said I could use my Premium account until the 30th, but I stopped being able to use it on t...

  • Casual Listener
  • Hi! I used to have a premium account, but I wanted to go back to a free account, so on April 2nd I cancelled my subscription. They charged me on March 31st and said I could use my Premium account un...
  • ainoapr
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 235 Views
  • 2 replies
  • 0 likes

Charged £29.99 by mistake.

I pay £9.99 each month for Spotify Premium but I have noticed a single transaction for £29.99 on my bank statement which has been taken by Spotify. I have checked my receipts in my Spotify account and this £29.99 is not shown. I have also not signed ...

  • Casual Listener
  • I pay £9.99 each month for Spotify Premium but I have noticed a single transaction for £29.99 on my bank statement which has been taken by Spotify. I have checked my receipts in my Spotify account an...
  • elgdk77
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 529 Views
  • 2 replies
  • 0 likes

Solved!! Spotify premium

Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did it accordingly all the normal procedures. Now, whe...

  • Casual Listener
  • Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did...
  • Mar2496
  • Casual Listener
  • 371 Views
  • 2 replies
  • 0 likes
  • Premium
  • 371 Views
  • 2 replies
  • 0 likes

SPotify withdrawing my account, with no active subscription

I get this on my VISA account today: 19. maiVISA Varekjøp Spotify P0018422E1 Reservert transaksjon 99,00 Can someone on contact me and refund my money? I canceled my sub last month, and even tough you took my money this month, i dont have premium. I ...

  • Newbie
  • I get this on my VISA account today:    19. mai VISA Varekjøp Spotify P0018422E1 Reservert transaksjon 99,00          Can someone on contac...
  • 319 Views
  • 0 replies
  • 1 likes
  • Premium
  • 319 Views
  • 0 replies
  • 1 likes

Connect to a device

Hi forumHas anyone been able to connect their phone app to the app on their TV? I would like to use this feature it'd be so much easier controlling the TV app through my phone plus the hi-fis connected to the TV.Both my phone and TV are on the same W...

  • Newbie
  • Hi forum Has anyone been able to connect their phone app to the app on their TV? I would like to use this feature it'd be so much easier controlling the TV app through my phone plus the hi-fis con...
  • 215 Views
  • 0 replies
  • 0 likes
  • Premium
  • 215 Views
  • 0 replies
  • 0 likes

Problems with my 3 months

So... today I read on my spotify about 3 monthsof premium for 9 pesos, so I decided to use a card for 100 pesos in order to buy those 3 months but instead of getting 3 I only got 1 month. I was wondering what could I do about it.

  • Visitor
  • So... today I read on my spotify about 3 monthsof premium for 9 pesos, so I decided to use a card for 100 pesos in order to buy those 3 months but instead of getting 3 I only got 1 month. I was ...
  • 269 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 269 Views
  • 0 replies
  • 0 likes

Wrong email

ere's what we got from you: My name is Samuel Stuart and my dad sent family premium to the wrong email. My email I use for spotify is samuelstupid@gmail.com, but he sent it to 15stuartsg1@webmail.sis.edu.hk, if I can prove I have control over 15stuar...

  • Newbie
  • ere's what we got from you: My name is Samuel Stuart and my dad sent family premium to the wrong email. My email I use for spotify is samuelstupid@gmail.com, but he sent it to 15stuartsg1@webmail.sis...
  • osornios
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium
  • 329 Views
  • 1 replies
  • 0 likes

Missing Premium, other users linked to my account

I am hoping I can finally get an answer. I am incredibly frustrated with spotify and no one will answer me on twitter. Why is there no phone number to get help??? Earlier today I was listening to music and it asked if I wanted to continue listening o...

  • Visitor
  • I am hoping I can finally get an answer. I am incredibly frustrated with spotify and no one will answer me on twitter. Why is there no phone number to get help???   Earlier today I was listeni...
  • user-removed
  • Not applicable
  • 282 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 282 Views
  • 2 replies
  • 0 likes

Cannot activate

Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone

  • Newbie
  • Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone
  • kbrooksc
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium
  • 269 Views
  • 1 replies
  • 0 likes

Facebook sign in

I'm logged into an old spotify with my Facebook that I don't use anymore. I have another account and I want to connect it to my Facebook because I'm having problems with people signing into it. I can't connect my account I use now with my Facebook be...

  • Newbie
  • I'm logged into an old spotify with my Facebook that I don't use anymore. I have another account and I want to connect it to my Facebook because I'm having problems with people signing into it. I can...
  • kbrooksc
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • Account
  • 425 Views
  • 1 replies
  • 0 likes

Subscription failure

"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...this keeps coming up and my card company says there's nothing wrong so how can I subscribe with my car...

  • Casual Listener
  • "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...this keeps coming up and my card company says there...
  • ramboforever
  • Casual Listener
  • 391 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 391 Views
  • 5 replies
  • 1 likes

Playlists are gone???

I had the premium version and i had a few playlists but i had to uninstall the app because it wasnt working properly. After i logged back in i now have the free version and all my playlists are gone. Im pretty sure i only have one account but if i di...

  • Casual Listener
  • I had the premium version and i had a few playlists but i had to uninstall the app because it wasnt working properly. After i logged back in i now have the free version and all my playlists are gone....
  • Dirtybird604
  • Casual Listener
  • 212 Views
  • 3 replies
  • 0 likes
  • Account
  • 212 Views
  • 3 replies
  • 0 likes

Solved!! Have I been hacked?

I was listening to music on my premium account on my iPad, when suddenly i got logged out and "Error 127" popped up. I logged in again, and was able to listen to music for 5-10 minutes, when the same error pops up, and i get logged out. After many at...

  • Visitor
  • I was listening to music on my premium account on my iPad, when suddenly i got logged out and "Error 127" popped up. I logged in again, and was able to listen to music for 5-10 minutes, when the same...
  • Bittencourt
  • Spotify Star
  • 4855 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 4855 Views
  • 5 replies
  • 0 likes

Premium Through ITunes

For the past year and a half I have been buying premium through iTunes but yesterday when it expired I went to go renew my subscription but I can't find where to.

  • Newbie
  • For the past year and a half I have been buying premium through iTunes but yesterday when it expired I went to go renew my subscription but I can't find where to.
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

30 days free

I want to cancel my free 30 days premium subscription since I'm moving back to Philippines., I forgot the password and the email. If my bank account will be closed since I'm traveling back to PH, does it automatically stops my subscription? Thank you

  • Casual Listener
  • I want to cancel my free 30 days premium subscription since I'm moving back to Philippines., I forgot the password and the email. If my bank account will be closed since I'm traveling back to PH, doe...
  • LordRollin
  • Community Legend
  • 307 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 307 Views
  • 3 replies
  • 0 likes

Spotify family

New to Spotify and might be a dumb question. I upgraded to the family so my daughter and I can listen at the same time buying she's on Spotify I have to go to airplane mode to listen so I don't bump her off. I thought the family plan would fix this p...

  • Casual Listener
  • New to Spotify and might be a dumb question. I upgraded to the family so my daughter and I can listen at the same time buying she's on Spotify I have to go to airplane mode to listen so I don't bump ...
  • LordRollin
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 309 Views
  • 3 replies
  • 0 likes

Solved!! Can't pay for premium in Perú

Hi guys, I live in Perú but had a Spotify account registered in the US. Now that the service is available in my country I want to subscribe for premium, but my card gets refused saying it doesn't match my profile country. My card is from Perú and I h...

  • Casual Listener
  • Hi guys, I live in Perú but had a Spotify account registered in the US. Now that the service is available in my country I want to subscribe for premium, but my card gets refused saying it doesn't mat...
  • alexkernitsky
  • Newbie
  • 3475 Views
  • 45 replies
  • 0 likes
  • 3475 Views
  • 45 replies
  • 0 likes

I have a new phone, the last thing that played on my old device was an ad. And now it doesn't work.

I had a Samsung galaxy tab 4, it stopped working completly because it overheated and the las thing that played was the middle of an ad. So now I'm on my new phone and whenever I go to spotify, that ad shows up and I play it and it says "This song is ...

  • Casual Listener
  • I had a Samsung galaxy tab 4, it stopped working completly because it overheated and the las thing that played was the middle of an ad. So now I'm on my new phone and whenever I go to spotify, that a...
  • Svcxrbfd
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • Other
  • 290 Views
  • 2 replies
  • 0 likes

Charged 99 cents for 3 months - Stuck in Spotify Free - No receipt

I tried to sign up for the 3 month trial and was told that I had already taken a similar offer. When I checked my bank account, I was charged 99 cents and my Spotify is still in Free mode. I've checked my receipt section and there is no receipt for t...

  • Newbie
  • I tried to sign up for the 3 month trial and was told that I had already taken a similar offer. When I checked my bank account, I was charged 99 cents and my Spotify is still in Free mode. I've check...
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Premium option

The offer is on my other phone for the premium promotion. My email is not working working on that device. I would like to have info sent to a different Email address but that's my user name also my problem is when I try to get the offer it won't go t...

  • Newbie
  • The offer is on my other phone for the premium promotion. My email is not working working on that device. I would like to have info sent to a different Email address but that's my user name also my p...
  • osornios
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium
  • 214 Views
  • 1 replies
  • 0 likes