Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi!I used to have a premium account, but I wanted to go back to a free account, so on April 2nd I cancelled my subscription. They charged me on March 31st and said I could use my Premium account until the 30th, but I stopped being able to use it on t...
I pay £9.99 each month for Spotify Premium but I have noticed a single transaction for £29.99 on my bank statement which has been taken by Spotify. I have checked my receipts in my Spotify account and this £29.99 is not shown. I have also not signed ...
Dear on duty, Sorry to bored you but i need some help. Today, unintentionally, i left my premium spotify account on my iPhone and i didn’t remember my password, so i had to create a new one and i did it accordingly all the normal procedures. Now, whe...
I get this on my VISA account today: 19. maiVISA Varekjøp Spotify P0018422E1 Reservert transaksjon 99,00 Can someone on contact me and refund my money? I canceled my sub last month, and even tough you took my money this month, i dont have premium. I ...
Hi forumHas anyone been able to connect their phone app to the app on their TV? I would like to use this feature it'd be so much easier controlling the TV app through my phone plus the hi-fis connected to the TV.Both my phone and TV are on the same W...
So... today I read on my spotify about 3 monthsof premium for 9 pesos, so I decided to use a card for 100 pesos in order to buy those 3 months but instead of getting 3 I only got 1 month. I was wondering what could I do about it.
ere's what we got from you: My name is Samuel Stuart and my dad sent family premium to the wrong email. My email I use for spotify is samuelstupid@gmail.com, but he sent it to 15stuartsg1@webmail.sis.edu.hk, if I can prove I have control over 15stuar...
I am hoping I can finally get an answer. I am incredibly frustrated with spotify and no one will answer me on twitter. Why is there no phone number to get help??? Earlier today I was listening to music and it asked if I wanted to continue listening o...
Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone
I'm logged into an old spotify with my Facebook that I don't use anymore. I have another account and I want to connect it to my Facebook because I'm having problems with people signing into it. I can't connect my account I use now with my Facebook be...
"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."...this keeps coming up and my card company says there's nothing wrong so how can I subscribe with my car...
I had the premium version and i had a few playlists but i had to uninstall the app because it wasnt working properly. After i logged back in i now have the free version and all my playlists are gone. Im pretty sure i only have one account but if i di...
I was listening to music on my premium account on my iPad, when suddenly i got logged out and "Error 127" popped up. I logged in again, and was able to listen to music for 5-10 minutes, when the same error pops up, and i get logged out. After many at...
For the past year and a half I have been buying premium through iTunes but yesterday when it expired I went to go renew my subscription but I can't find where to.
I want to cancel my free 30 days premium subscription since I'm moving back to Philippines., I forgot the password and the email. If my bank account will be closed since I'm traveling back to PH, does it automatically stops my subscription? Thank you
New to Spotify and might be a dumb question. I upgraded to the family so my daughter and I can listen at the same time buying she's on Spotify I have to go to airplane mode to listen so I don't bump her off. I thought the family plan would fix this p...
Hi guys, I live in Perú but had a Spotify account registered in the US. Now that the service is available in my country I want to subscribe for premium, but my card gets refused saying it doesn't match my profile country. My card is from Perú and I h...
I had a Samsung galaxy tab 4, it stopped working completly because it overheated and the las thing that played was the middle of an ad. So now I'm on my new phone and whenever I go to spotify, that ad shows up and I play it and it says "This song is ...
I tried to sign up for the 3 month trial and was told that I had already taken a similar offer. When I checked my bank account, I was charged 99 cents and my Spotify is still in Free mode. I've checked my receipt section and there is no receipt for t...
The offer is on my other phone for the premium promotion. My email is not working working on that device. I would like to have info sent to a different Email address but that's my user name also my problem is when I try to get the offer it won't go t...