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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 256024 Views
  • 782 replies
  • 81 likes
  • Account
  • 256024 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126589 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126589 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69828 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69828 Views
  • 63 replies
  • 8 likes

Signed up with facebook but would like to use student email?

I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?

  • Newbie
  • I signed up with facebook, and pay premium, but I am a student with a student email and would like to get the discount. Is there any way to get the discount on my facebook account?
  • kbrooksc
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 119 Views
  • 1 replies
  • 0 likes

Family Plan problems

Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?

  • Casual Listener
  • Every time I try to contract the family plan, the sytems doesn't allow me to do it, I have tried with 3 different credit and debit cards, what can I do? Do some one alredy have it?
  • kbrooksc
  • Community Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

Gift Card Notification

Hi Guys! I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Premium subscription to a friend. After paying the transaction (...

  • Casual Listener
  • Hi Guys!   I'm from the Philippines, and I got an e-mail earlier this month informing me of the gift card product of Spotify. Earlier today, I availed of this and gift a 3 months worth of Prem...
  • kbrooksc
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! NUS subscription is valid but been charged full price

Hi Team Spotify I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get an email from Spotify informing me of the matter. Could someo...

  • Newbie
  • Hi Team Spotify   I've a valid subs for NuS until sept'2017, but in the month of January Spotify have charged me the full price. Normally, when the discounted price is about to expire, I get a...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

student discount

I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks

  • Newbie
  • I purchased the black friday deal last year and spotify will charge me 9.99 on the 1/3/16 how do I get student discount before they charge me? So im only charged a fiver. Thanks
  • kbrooksc
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 95 Views
  • 1 replies
  • 0 likes

Chromecast refund

Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscription as I was more interested in just getting the ...

  • Newbie
  • Hi I have just upgraded for the free chromecast and thought I'd be charged 9.99 per month for 3 months but on the email afterward it states it has taken out 29.97. I have quickly cancelled my subscri...
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Someone's using my account

My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried changing my FB password too but that doesn't seem to...

  • Newbie
  • My ex is using my Spotify account and I want to stop him. I've changed my password and that doesn't help as he just clicks the "login with Facebook" button and that logs him straight in. I've tried c...
  • kbrooksc
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 122 Views
  • 1 replies
  • 0 likes

Problems getting started

I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extremely frustrated, all I wanted was to listen to sim...

  • Newbie
  • I have created an account and set my profile, where do I go now, when I clicked links to get started I'm asked to log in ( I already am) then it doesn't recogonise my log in details. I'm getting extr...
  • 66 Views
  • 0 replies
  • 0 likes
  • Account
  • 66 Views
  • 0 replies
  • 0 likes

Solved!! Cancel Facebook and keep my Spotify's subscription. It's possible?

Hi, It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a new subscription in other account t with Spotify (it will erased a...

  • Casual Listener
  • Hi,    It's possible to cancel my subscription with Facebook and keep my Spotify account? I try to close Facebook but when I did I could not login to Spotify. What you recommend; begin a ...
  • HammyUK
  • Casual Listener
  • 640 Views
  • 5 replies
  • 5 likes
  • Account
  • 640 Views
  • 5 replies
  • 5 likes

Spotify 'can't play track track' issue/error

When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track' Sometimes it's one track on an album an it jumps to the next. Other times it's the whole album that won't play and I get the message 'can't...

  • Regular
  • When using Spotify I get lots of tracks that I when I try to play them I get a message 'can't play this track'  Sometimes it's one track on an album an it jumps to the next.  Other times it...
  • HammyUK
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
  • 113 Views
  • 1 replies
  • 0 likes

Change payment method

When I'm going to change the payment method of my signature does not appear to form a bank payment.Peopl who respond in Portuguese because I live in Brazil. Thank you.

  • Newbie
  • When I'm going to change the payment method of my signature does not appear to form a bank payment. Peopl who respond in Portuguese because I live in Brazil. Thank you.  
  • 69 Views
  • 0 replies
  • 0 likes
  • Premium
  • 69 Views
  • 0 replies
  • 0 likes

Changing from Student to Family plan

Hello! My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan? Thanks!

  • Regular
  • Hello!   My wife currently is a student, but will graduate soon. Is it possible to use her email address and add it to a family plan?   Thanks!
  • kbrooksc
  • Community Legend
  • 198 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 198 Views
  • 3 replies
  • 0 likes

How do I recover my Spotify account?

I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a request to recover the account to Spotify, but anytime ...

  • Newbie
  • I used to have a Spotify account that I closed after an issue with a charge back caused by contesting dome unauthorized charges on my debit card linked for payment on the account. I filled out a requ...
  • kbrooksc
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
  • 399 Views
  • 1 replies
  • 0 likes

from spotify premium to spotify student premium?

Hello,I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work?Greetings,Tamara

  • Newbie
  • Hello, I already have Spotify premium, but now I've started to go to university and I wanted to know if I can change to Spotify Student premium? How does it work? Greetings, Tamara
  • kbrooksc
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 147 Views
  • 1 replies
  • 0 likes

The area to put my payment in is eternally loading

I want to pay you but I can't. Please help. I want my music back.

  • Newbie
  • I want to pay you but I can't. Please help. I want my music back.
  • kbrooksc
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Close my account (have tried all offered solutions so far...)

Hello, I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automated message back saying that I should check the Community for help ...

  • Newbie
  • Hello,    I have been trying to close my account but the only option seems to be via the Contact Form which I have requested closure through about 3 times already. I simply get an automat...
  • kbrooksc
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

Songs/Nearly-whole albums removed - unavailable trakcs

A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums. Is this a glitch? Or have the songs been removed due to licensing issues?

  • Newbie
  • A number of tracks - nearly whole albums - have become unavailable to play. In particular, nearly all of Cass McCombs' albums.   Is this a glitch? Or have the songs been removed due to licen...
  • MadmanOnWheels
  • Roadie
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Can't change my debit card number for my premium account

I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am french by the way, so the format is: 4975 **** **** *...

  • Newbie
  • I recently got a new debit card, but I can't change this information on my account: when I try entering the card number, it says it's in the wrong format (it is not, I checked several times). I am fr...
  • kbrooksc
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
  • 147 Views
  • 1 replies
  • 0 likes

Unnecessary Charges

I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end the free trial if possible and NOT have my card char...

  • Newbie
  • I signed up for the free trial about 5 days ago and my card shows a pending charge of $5.40. and in the free trial offer it says that I won't be charged until after the 30 days. I would like to end t...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Information on all the users of my Spotify account.

Hi! How Can I recieve information about activity on my Spotify. Such as whose been using it, IP addresses etc?

  • Newbie
  • Hi! How Can I recieve information about activity on my Spotify. Such as whose been using it, IP addresses etc?
  • 75 Views
  • 0 replies
  • 0 likes
  • Security
  • 75 Views
  • 0 replies
  • 0 likes