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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9928 Views
  • 3 replies
  • 9 likes
  • Security
  • 9928 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494098 Views
  • 981 replies
  • 112 likes
  • Account
  • 494098 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214022 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214022 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122708 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122708 Views
  • 72 replies
  • 12 likes

vodafone connecting issue to premium

Hi, I have signed up to the vodafone red package and no matter how hard I try it will not let me connect to my spotify account (I have cancelled my normal premium but no luck), vodafone are no help....I keep getting the same message, we could not con...

  • Casual Listener
  • Hi, I have signed up to the vodafone red package and no matter how hard I try it will not let me connect to my spotify account (I have cancelled my normal premium but no luck), vodafone are no help.....
  • kingtubby1
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 2 replies
  • 0 likes

Solved!! Spotify and school use

Hello we want to use spotify in our school. I read that we can't use this as mentioned in the user agreement, but our school pays SABAM rights to listen to music in our school. Is this then possible or not ?Or what is the exact reason we can't use in...

  • Newbie
  • Hello we want to use spotify in our school. I read that we can't use this as mentioned in the user agreement, but our school pays SABAM rights to listen to music in our school.  Is this then po...
  • GoToSchoolReal
  • Casual Listener
  • 6031 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 6031 Views
  • 4 replies
  • 0 likes

Starbucks free 3 month Premium

I qualify for the free 3 months Starbucks Premium but when I click through the link it says that I do not qualify. I also did not receive a rewards code to enter. Can you help ?

  • Newbie
  • I qualify for the free 3 months Starbucks Premium but when I click through the link it says that I do not qualify. I also did not receive a  rewards code to enter. Can you help ?  
  • anjieeeeeeeeee
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • Premium
  • 631 Views
  • 1 replies
  • 0 likes

Solved!! Need help please

So I've been paying every month $9.99 and it's saying I'm a free member. I've uninstalled the app and reinstalled it.Now I can't remember what my username/email is.I noticed there is no phone number to contact anybody which is quite irritating!

  • Casual Listener
  • So I've been paying every month $9.99 and it's saying I'm a free member. I've uninstalled the app and reinstalled it.Now I can't remember what my username/email is.I noticed there is no phone number ...
  • user-removed
  • Not applicable
  • 339 Views
  • 3 replies
  • 0 likes
  • Premium
  • 339 Views
  • 3 replies
  • 0 likes

How to stop payment

How do i cancel Spotify i have followed every thing on the app but they just keep take money out of my account. I'm in need of how to make contact with spotify my next step is with the bank and department of far trading. Then the news I'm so angry i ...

  • Newbie
  • How do i cancel Spotify i have followed every thing on the app but they just keep take money out of my account. I'm in need of how to make contact with spotify my next step is with the bank and depar...
  • anjieeeeeeeeee
  • Roadie
  • 1526 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1526 Views
  • 3 replies
  • 0 likes

empty slot in the family program

I have an empty slot under my spotify family subscription and do not know how to delete it. I am getting charged an extra 5 dollars every month and it needs to stop

  • Newbie
  •  I have an empty slot under my spotify family subscription and do not know how to delete it. I am getting charged an extra 5 dollars every month and it needs to stop
  • Maxim
  • Spotify Star
  • 945 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 945 Views
  • 1 replies
  • 0 likes

Unable to login please help!!

Hi guys,I am new to Spotify. Just got a six months subscription. I installed the app and tried to login but it wouldn't let me. Keeps on giving me the error message that the username or password are incorrect. Whereas when I log in on my PC, it works...

  • Casual Listener
  • Hi guys, I am new to Spotify. Just got a six months subscription. I installed the app and tried to login but it wouldn't let me. Keeps on giving me the error message that the username or password ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! Privacy

Good night, my cuestion is if all the members in a family plan can see the other members or only the administrator. Thank u.

  • Newbie
  • Good night, my cuestion is if all the members in a family plan can see the other members or only the administrator. Thank u.
  • DasPeter
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

I would like to permanently delete my account.

Hi I would like to permanently delete my account but was not able to fill the form (I suppose because I don't have facebook or twitter). Could you help me to sort this out? The username is victorelisi so is the email account victorelisi@gmail.com. Th...

  • Casual Listener
  • Hi   I would like to permanently delete my account but was not able to fill the form (I suppose because I don't have facebook or twitter). Could you help me to sort this out? The username is v...
  • user-removed
  • Not applicable
  • 229 Views
  • 3 replies
  • 0 likes
  • Account
  • 229 Views
  • 3 replies
  • 0 likes

Change countries

I moved from the UK to Australia a couple of months ago. I have now changed my payment method twice and both times it has continued to charge my UK card and not switched to the Australian one. It says "the changes will be reflected in the next month'...

  • Casual Listener
  • I moved from the UK to Australia a couple of months ago. I have now changed my payment method twice and both times it has continued to charge my UK card and not switched to the Australian one. It say...
  • user-removed
  • Not applicable
  • 332 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 332 Views
  • 5 replies
  • 0 likes

I can't log in to my account

I use to have my account stevensaa2 and I canceled my premium on it today and ever since that it logged me out and has been saying that my account does not exist I want to know how I can recover it is I had all my songs and playlist already on it

  • Newbie
  • I use to have my account stevensaa2 and I canceled my premium on it today and ever since that it logged me out and has been saying that my account does not exist I want to know how I can recover it i...
  • MaryC1
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Login
  • 187 Views
  • 1 replies
  • 0 likes

Student account, new bank details

So I have a Student premium account, which hasnt run out yet and i have recently changed banks. I have gone on to change my bank details but it says i do not have a premium account anymore, and so cannot change my details. I then decided to try and j...

  • Newbie
  • So I have a Student premium account, which hasnt run out yet and i have recently changed banks. I have gone on to change my bank details but it says i do not have a premium account anymore, and so ca...
  • MaryC1
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Gift Card Redemption -- Still being charged monthly fee

Hi everyone --- I am a current Spotify premium subscriber. Earlier this year, my wife gifted me nine months of Spotify premium gift cards and I redeemed them about two months ago. Since then, I've still incurred monthly charges to my Paypal account. ...

  • Newbie
  • Hi everyone ---    I am a current Spotify premium subscriber. Earlier this year, my wife gifted me nine months of Spotify premium gift cards and I redeemed them about two months ago. Sinc...
  • pbmanville
  • Newbie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 210 Views
  • 1 replies
  • 0 likes

Charged But Didn't Get Premium

I tried purchasing Premium with the student discount because I thought it was just for people that are still in school. I entered my card info, and after that it asked for my college info. I cancelled that but I was still charged. Can I get a refund?

  • Newbie
  • I tried purchasing Premium with the student discount because I thought it was just for people that are still in school. I entered my card info, and after that it asked for my college info. I cancelle...
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Deleting an account when you don't have the password or email.

I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?

  • Newbie
  • I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Re-downloading Re-downloading Re-downloading

I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or I'M FINISHED WITH SPOTIFY!

  • Regular
  • I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or ...
  • user-removed
  • Not applicable
  • 561 Views
  • 12 replies
  • 0 likes
  • Premium
  • 561 Views
  • 12 replies
  • 0 likes

Subscribed to Premium (3 months free) today but did not get starbucks bonus 125 stars

Please add this. i received the email for this but my account did not show this. I have the unique code. Please apply this to my account.

  • Newbie
  • Please add this. i received the email for this but my account did not show this.   I have the unique code.   Please apply this to my account.    
  • MaryC1
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Forgot payment

Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?

  • Newbie
  • Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?
  • MaryC1
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Linking Facebook to my new acocunt

Hi there!I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up facebook? ThanksMelina

  • Casual Listener
  • Hi there! I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up...
  • user-removed
  • Not applicable
  • 371 Views
  • 6 replies
  • 1 likes
  • Account
  • 371 Views
  • 6 replies
  • 1 likes

Solved!! Starbucks Free Trial Offer

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error: "Oops! Something went wrong, please try again or check out our help area" I've tried all the suggestions I've seen so far, including just tr...

  • Casual Listener
  • I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error:   "Oops! Something went wrong, please try again or check out our help area" ...
  • Lizmartin007
  • Casual Listener
  • 1305 Views
  • 10 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1305 Views
  • 10 replies
  • 0 likes