Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287025 Views

529 replies

34 likes

Account
Free
  • 287025 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13615 Views

6 replies

11 likes

Security
  • 13615 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540140 Views

990 replies

114 likes

Account
  • 540140 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129588 Views

74 replies

12 likes

Account
Login
Premium
  • 129588 Views
  • 74 replies
  • 12 likes

Rogers account linked but still "Free"

I'm still unable to resolve getting my Spotify into Premium after registering it via Rogers. I should note that two out of the three accounts work. This is how it shows On the Rogers site, you can see that the accounts are registered (I have confirme...

Newbie

I'm still unable to resolve getting my Spotify into Premium after registering it via Rogers. I should note that two out of the three accounts work. This is how it shows On the Rogers site, you can se...

osornios

Spotify Star

222 Views

1 replies

0 likes

Account
Premium
  • 222 Views
  • 1 replies
  • 0 likes

payment

Hello i recently payed for a student account so i could have music on my phone in offline mode. I was charged twice and my account on my phone was not activataed. So could you please help i would appreciate if you did.

Newbie

Hello i recently payed for a student account so i could have music on my phone in offline mode. I was charged twice and my account on my phone was not activataed. So could you please help i would app...

osornios

Spotify Star

189 Views

1 replies

0 likes

Account
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs in only one device ?

I know that if you use Spotify Premium on 3 devices you can have up to 3,333 songs, but what if I only want to use Premium in 1 device, how many songs would that be ? Thank you in advance for answering.

Newbie

I know that if you use Spotify Premium on 3 devices you can have up to 3,333 songs, but what if I only want to use Premium in 1 device, how many songs would that be ? Thank you in advance for answeri...

osornios

Spotify Star

288 Views

1 replies

0 likes

Account
Subscription
Unlimited
  • 288 Views
  • 1 replies
  • 0 likes

Fido Pulse plan Canada

I'm on Fido pulse plan. I also get Spotify premium for 2years with my mobile plan. But I don't get the premium features after downloading the app with the code provided by my mobile provided. What do I do?

Visitor

I'm on Fido pulse plan. I also get Spotify premium for 2years with my mobile plan. But I don't get the premium features after downloading the app with the code provided by my mobile provided. What do...

austinderk07

Casual Listener

342 Views

3 replies

0 likes

Free
Premium
Subscription
  • 342 Views
  • 3 replies
  • 0 likes

Canceling account

Hi, i want to cancel my spotify account but a cant find how to do it. Please delete my spotify account.

Visitor

Hi, i want to cancel my spotify account but a cant find how to do it. Please delete my spotify account.

osornios

Spotify Star

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Canceling subscribtion on an account i don't know the login for.

Greetings reader, I'd like to cancel my subscribtion on an account wich i lost all my login info for. I just can't remember to wich e-mail it is. But i do know from wich bank account the 10.00 euro is taken from each month. Could an admin contact me ...

Newbie

Greetings reader, I'd like to cancel my subscribtion on an account wich i lost all my login info for. I just can't remember to wich e-mail it is. But i do know from wich bank account the 10.00 euro i...

user-removed

Not applicable

151 Views

1 replies

0 likes

Account
Login
Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook and Spotify Account

Hi! I would like to deactivate my Facebook account- but in doing so, I also disable my Spotify account. This is because my login for Spotify is my Facebook account. I'd like to somehow disconnect these, and have my Spotify login be its own separate e...

Newbie

Hi!   I would like to deactivate my Facebook account- but in doing so, I also disable my Spotify account. This is because my login for Spotify is my Facebook account. I'd like to somehow disco...

Bittencourt

Spotify Star

422 Views

1 replies

0 likes

Account
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium via Telia (Denmark)

Hi, I have received a free Spotify Premium subscription as part of my Telia subscription.On the verification page it said I had to cancel my current premium subscription to set up the new one with Telia.I have done so, but my account still says I hav...

Newbie

Hi,   I have received a free Spotify Premium subscription as part of my Telia subscription. On the verification page it said I had to cancel my current premium subscription to set up the new ...

rejsegramofonen

Newbie

795 Views

2 replies

0 likes

Account
Premium
Subscription
  • 795 Views
  • 2 replies
  • 0 likes

Cant change my location

My account cant be opened because spotify thinks (my IP address also) is in Malaysia. But i am from Philippines. I cant edit the country in my settings because the only country that's appearing is malaysia. Somebody help me pls.

Newbie

My account cant be opened because spotify thinks (my IP address also) is in Malaysia. But i am from Philippines. I cant edit the country in my settings because the only country that's appearing is ma...

Bittencourt

Spotify Star

199 Views

1 replies

0 likes

Account
  • 199 Views
  • 1 replies
  • 0 likes

Cannot log into email connected to spotify to change password

Hello all, basically i have forgotten my password and accidently logged out, i dont have access to the email registered to the account to reset the password. I need to change the email but cannot do it

Casual Listener

Hello all, basically i have forgotten my password and accidently logged out, i dont have access to the email registered to the account to reset the password. I need to change the email but cannot do ...

andyspotify94

Casual Listener

264 Views

2 replies

0 likes

Account
  • 264 Views
  • 2 replies
  • 0 likes

Solved!! Student Subscription

Hi, I would like to get Spotify Premium as I am a student I would like to use the £4.99 price (I qualify through UNiDAYS) , however I would like to use your three months for 99p offer first. Is this possible? How can I approach this? I would like to ...

Casual Listener

Hi, I would like to get Spotify Premium as I am a student I would like to use the £4.99 price (I qualify through UNiDAYS) , however I would like to use your three months for 99p offer first. Is this ...

user-removed

Not applicable

533 Views

4 replies

0 likes

Premium
Subscription
  • 533 Views
  • 4 replies
  • 0 likes

Rogers subscription

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free.Rogers told me i wpuld have to cancel and rejoin but i would assume id lose allmy music...

Newbie

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free. Rogers told me i wpuld have to cancel and rejoin but i ...

user-removed

Not applicable

582 Views

6 replies

0 likes

Account
  • 582 Views
  • 6 replies
  • 0 likes

Spotify playlist wont stay downloaded

I download my playlist and sync it and it says it's done then the next time I use it it's not downloaded.what's the deal?

Newbie

I download my playlist and sync it and it says it's done then the next time I use it it's not downloaded.what's the deal?

Laura

Roadie

202 Views

1 replies

0 likes

Other
  • 202 Views
  • 1 replies
  • 0 likes

Starbucks 3month free subscription

Signed up and in for Starbucks free subscription for three months on desktop. iPhone now says I am ineligible for offer when I try to load so I can get music from device. Can anyone help?

Newbie

Signed up and in for Starbucks free subscription for three months on desktop. iPhone now says I am ineligible for offer when I try to load so I can get music from device. Can anyone help?

Laura

Roadie

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Studentenrabatt auch für derzeitige Abiturienten?

Hallo,ich mache grade mein Abitur an einem Gymnasium und würde gerne von dem Studentenrabatt profitieren.Ich hab bei UniDays schon nachgefragt, die haben mich aber zum Spotify Service geschickt und diese wiederum hier her.Ist es möglich auch als Abit...

Newbie

Hallo, ich mache grade mein Abitur an einem Gymnasium und würde gerne von dem Studentenrabatt profitieren. Ich hab bei UniDays schon nachgefragt, die haben mich aber zum Spotify Service geschickt u...

Laura

Roadie

997 Views

1 replies

0 likes

Premium
  • 997 Views
  • 1 replies
  • 0 likes

Disconect Spotify Premium from Facebook

Hello, i hope somebody can help me with this one. I have deactivated my Facebook account. But every time i log in on Spotify it activates my Facebook account again. I even receive an Email from Facebook that says "welcome back" bla bla. So annoying. ...

Newbie

Hello, i hope somebody can help me with this one.   I have deactivated my Facebook account. But every time i log in on Spotify it activates my Facebook account again. I even receive an Email f...

LordRollin

Community Legend

389 Views

1 replies

0 likes

Account
Login
  • 389 Views
  • 1 replies
  • 0 likes

Paying for premium but getting free

I am paying for premium but my I phone comes up as free and then asks me if I want to upgrade. I have tried deleting and reloading but it's still the same ?

Newbie

I am paying for premium but my I phone comes up as free and then asks me if I want to upgrade. I have tried deleting and reloading but it's still the same ?

LordRollin

Community Legend

219 Views

1 replies

0 likes

Premium
  • 219 Views
  • 1 replies
  • 0 likes

Paying for family membership, but not getting premium access

My gfs account says she administrator and I am a family member with premium access, when I log in to my account it says I'm not a premium member but a free member.. Dont really see the point with our family membership when I dont have access to premi...

Casual Listener

  My gfs account says she administrator and I am a family member with premium access, when I log in to my account it says I'm not a premium member but a free member..   Dont really see t...

LordRollin

Community Legend

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

Introductory Trial Offer - student discount

I have subscribed for the introductory trial offer (0,99) which will then turn into 9,99 a month, but I am eligible for student discount too.After three months do I have to cancel and then apply for student discounts? Or can I do it now and in the en...

Newbie

I have subscribed for the introductory trial offer (0,99) which will then turn into 9,99 a month, but I am eligible for student discount too. After three months do I have to cancel and then apply fo...

LordRollin

Community Legend

519 Views

1 replies

0 likes

Premium
Subscription
  • 519 Views
  • 1 replies
  • 0 likes

cant log in?

Hi, I can't log into my account? I had a issue with payment. I just wanted to pay for a month but ended up paying for a month and a whole year. The bank got my money back. But now I can't log into my account? I'm willing to pay for monthly service. I...

Newbie

Hi, I can't log into my account? I had a issue with payment. I just wanted to pay for a month but ended up paying for a month and a whole year. The bank got my money back. But now I can't log into my...

LordRollin

Community Legend

240 Views

1 replies

0 likes

Account
Login
Subscription
  • 240 Views
  • 1 replies
  • 0 likes