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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Daliayadi
  • Newbie
  • 248542 Views
  • 439 replies
  • 28 likes
  • Account
    Free
  • 248542 Views
  • 439 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12774 Views
  • 6 replies
  • 11 likes
  • Security
  • 12774 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527585 Views
  • 989 replies
  • 113 likes
  • Account
  • 527585 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127775 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127775 Views
  • 74 replies
  • 12 likes

On free but getting charged

Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?

  • Regular
  • Hi im on a free spotify account but am getting charged. How do i get my money back and cancel the account?
  • Cookie1993
  • Casual Listener
  • 1931 Views
  • 11 replies
  • 0 likes
  • Subscription
  • 1931 Views
  • 11 replies
  • 0 likes

Solved!! Login Facebook doesn't work, tried everything

I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't get any error message, so I don't know what the problem is. I...

  • Casual Listener
  •   I accidentally reversed my payment for spotify premium on the 5th of may. Since the 14th of may I can't log into spotify on my laptop and on my android phone, nor on the webplayer. I don't ge...
  • osornios
  • Spotify Star
  • 766 Views
  • 3 replies
  • 0 likes
  • Login
  • 766 Views
  • 3 replies
  • 0 likes

Subscription problem

I got charged for a premium account and I can't get access to it

  • Casual Listener
  • I got charged for a premium account and I can't get access to it
  • osornios
  • Spotify Star
  • 280 Views
  • 2 replies
  • 0 likes
  • Premium
  • 280 Views
  • 2 replies
  • 0 likes

On free- charged out of the blue months later

Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Thanks

  • Casual Listener
  • Just got charged 119.00 - no idea why. I have a free plan- once like a yr ago trird premium for the free month - cancelled. Hardly ever even use spotifty-- how do I get these charges reversed?'!?? Th...
  • user-removed
  • Not applicable
  • 435 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 435 Views
  • 3 replies
  • 0 likes

Payment

I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?

  • Casual Listener
  • I was charged twice today for $9.99 when I got an email earlier saying I would only be charged once. Why is this happening?
  • osornios
  • Spotify Star
  • 491 Views
  • 4 replies
  • 0 likes
  • Premium
  • 491 Views
  • 4 replies
  • 0 likes

Solved!! profile pic

i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me

  • Casual Listener
  • i cant seem to find were i can upload a profile pic.pathetic ik but can some one help me
  • user-removed
  • Not applicable
  • 444 Views
  • 4 replies
  • 0 likes
  • Account
  • 444 Views
  • 4 replies
  • 0 likes

Share Devices Between Family Accounts

I guess this is a feature request unless I have something simple.I would like different family accounts to be able to see all the devices available to the family without having to sign in under a different account.For example, we use a computer with ...

  • Newbie
  • I guess this is a feature request unless I have something simple. I would like different family accounts to be able to see all the devices available to the family without having to sign in under a...
  • LordRollin
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Premium
  • 346 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain.Tomorrow I will be charged for the month but I don't want to continue use it, do I have to send t...

  • Visitor
  • I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain. Tomorrow I will be charged for the month b...
  • LordRollin
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Aborted Student Sign Up

Thanks for your time! I was setting up my high school aged daughter with a student account. When I got to the college varification step, I stopped the process as I wasnt aware that the discounted student rate applied to college age students only. I d...

  • Newbie
  • Thanks for your time!   I was setting up my high school aged daughter with a student account.  When I got to the college varification step, I stopped the process as I wasnt awar...
  • LordRollin
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Payment

I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to date, have enough money, and can make online payments ...

  • Newbie
  • I have tried both of my credit cards and none of them will go through. It keeps saying error with my banking connection. I called my bank to see what the problem was and my credit cards are up to dat...
  • LordRollin
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
  • 282 Views
  • 1 replies
  • 0 likes

Logging in with facebook

I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all I do is click "log in with facebook" and it logs m...

  • Casual Listener
  • I'm sorry if this has already been asked but I'm new to the communtiy. I sent an email to Spotify and they sent me here to ask the question. Starting here recently when I log into spotify at work all...
  • agilbee
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • Login
  • 264 Views
  • 2 replies
  • 0 likes

Refund in 14 days.

So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact?

  • Newbie
  • So 4 days passed since I bought premium and I wasn't satisfied and I want to get a refund. Where and what should I contact? 
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Premium gone - Vodafone problem?

I upgraded my Vodafone account no 19/11 and then was given 6 months Spotify Premium which started working the next day. However, on 28/11 it reverted to a Free account. I have contacted Vodafone who have tried to help but have got nowhere. Any help w...

  • Casual Listener
  • I upgraded my Vodafone account no 19/11 and then was given 6 months Spotify Premium which started working the next day. However, on 28/11 it reverted to a Free account. I have contacted Vodafone who ...
  • MrsCR
  • Casual Listener
  • 2634 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 2634 Views
  • 4 replies
  • 0 likes

Premium showing up as free in IPhone app

I've been subscribed to Premium for over 2 years. Yesterday the app iPhone requested to sign in again. Now my account is a free one (can see my playlists, can't play individual songs without shuffling, lost all my offline, etc). If I sign in online m...

  • Casual Listener
  • I've been subscribed to Premium for over 2 years. Yesterday the app iPhone requested to sign in again. Now my account is a free one (can see my playlists, can't play individual songs without shufflin...
  • Toomuchroom
  • Casual Listener
  • 631 Views
  • 4 replies
  • 0 likes
  • Account
  • 631 Views
  • 4 replies
  • 0 likes

Solved!! Charged for Student Subscription - Could Not Verify as Student

I tried signing up for Spotifiy premium with my old college email address not thinking of what the student verification process would be lol. Long story short, I am unable to verify I am a student but my bank account has been charged for $4.99 and th...

  • Casual Listener
  • I tried signing up for Spotifiy premium with my old college email address not thinking of what the student verification process would be lol. Long story short, I am unable to verify I am a ...
  • allisonwhitney
  • Casual Listener
  • 708 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 708 Views
  • 4 replies
  • 0 likes

Solved!! Someone hacked my account

I need help someone hacked my account and changed my email and password the only way I have to access now is with my facebook account

  • Regular
  • I need help someone hacked my account and changed my email and password the only way I have to access now is with my facebook account
  • cgomezmendez
  • Regular
  • 954 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 954 Views
  • 9 replies
  • 0 likes

Changing country - website just hangs

Dear Spotify customer services I read and followed the FAQ on how to change my country. However, after I have clicked through want to use another payment option and then clicked on change country, it just hangs indefinitely with "Loading. Please wait...

  • Casual Listener
  • Dear Spotify customer services   I read and followed the FAQ on how to change my country.  However, after I have clicked through want to use another payment option and then clicked on cha...
  • Ambivalence
  • Community Legend
  • 457 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 457 Views
  • 5 replies
  • 0 likes

English spotify in germany

How can I change the language of spotify web to English if I'm in Germany?

  • Casual Listener
  • How can I change the language of spotify web to English if I'm in Germany?
  • Nico
  • Community Legend
  • 1181 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1181 Views
  • 1 replies
  • 0 likes

Refund of my subscription fee

I was randomly charged $11.29 on my debit card from spotify when i cancelled it mid way through the trial period.I was simply wondering how i can go about getting a refund for this money that was taken from my account.

  • Newbie
  • I was randomly charged $11.29 on my debit card from spotify when i cancelled it mid way through the trial period. I was simply wondering how i can go about getting a refund for this money that was t...
  • user-removed
  • Not applicable
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Help

Hey spotify, I try to get spotify premium, but I noticed there was a special discount for students. I didn't knew it was only referring for college students you see I'm a high school student . By the time I noticed the transaction have already took p...

  • Newbie
  • Hey spotify, I try to get spotify premium, but I noticed there was a special discount for students. I didn't knew it was only referring for college students you see I'm a high school student . By the...
  • user-removed
  • Not applicable
  • 298 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
  • 298 Views
  • 1 replies
  • 0 likes