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PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...
Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...
PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...
Someone chnanged my account - email adress and password, I cant not use my account- what can i do?
I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How can I get my original rate back!?!?
Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help would be appreciated, as I do not know my ways around the Spot...
Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and everything is ok, but I feel I paid 100 NOK extra ...
Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I change this I've followed the directions on the website...
Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay ...
Hi, I use the Notifications button to keep playlists up to date. Normally I get new notifications every day, but nothing for the last week. Anyone have any idea why they've stopped? Thanks.
Hi, I've been having trouble getting notifications when it comes to new releases from artists. From what I've read, this has something to do with a limit (?) of the number you can get each week. If this is true, it does sound odd and takes away a hug...
My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they never retain and I am stuck paying from an Australian b...
my account is set to the Uk, now i have moved to australia and would like to upgrade to premium but it wont allow me to chnage my countr/region thanks
Hey! How does Spotify count a track which is on repeat for hours? I've read that I have to restart it manually so that every listen will count as one stream, is this true? I'm listening to a song in full for hours right now, does every listen count a...
I recently had my Facebook hacked , I can't access my Spotify now cause I signed up with Facebook. How can I get back on??? Please help
March 31st, I purchased the premium package for Spotify to be online all the time and have unlimited skips etc, the promotion was $0.99 for the first 3 months, and $11.99 every month from then on. I was charged $11.99 when I chose the $0.99 for the f...
I can't remember what email I used to sign. Up and now I can't reset my password. Can anyone help?
Hi, I took the one-month trial of the Premium account, and the week prior to renewal I cancelled it, as the Free account is OK for me. Some days later I received a surprise email thanking for the renewal (?!?). I again canceled the renewal using the ...
Hi can you please assist me to change my country to UAE, I no longer live in Australia and Spotify has now locked me out so cannot update my details. Also my premium payment has failed as it is linked to my Australian credit card which I cancelled. T...
I'm being charged £9.99 per month for Spotify premium. I can't access the account, as I wish to cancel the premium. I've been getting charged £9.99 a month for a long time now, but haven't been able to access the account to cancel it. Can anyone help...