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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3110 Views
  • 0 replies
  • 8 likes
  • Security
  • 3110 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456512 Views
  • 973 replies
  • 110 likes
  • Account
  • 456512 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202382 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202382 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110624 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110624 Views
  • 72 replies
  • 12 likes

payment issue

I recently paid for premium services. In doing so I tried to sign up for my student rate Spotify was unable to verify thid. Instead of just sending me back to the beginning screen I scrolled back myself after entering my credit card info as I did aga...

  • Newbie
  • I recently paid for premium services. In doing so I tried to sign up for my student rate Spotify was unable to verify thid. Instead of just sending me back to the beginning screen I scrolled back mys...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

updating payment details: using my visa instead of IDeal?

Spoiler (Highlight to read) Hi all, I received a new visa card which has a new card number. This caused the Spotify payment (which I always pay with that card) to bounce because the old card number was obviously no longer existent.I received an email...

  • Newbie
  •   Hi all,     I received a new visa card which has a new card number. This caused the Spotify payment (which I always pay with that card) to bounce because the old card number was ...
  • anth1
  • Newbie
  • 171 Views
  • 2 replies
  • 0 likes
  • Other
  • 171 Views
  • 2 replies
  • 0 likes

My account is HACKED

so my premium account got hacked!! they changed my e-mail adress so now i can't log in or change the adress or password.no way for me to contact support becouse they will reply on the hackers e-mail! I'm lost and i wounder how secure your system is w...

  • Casual Listener
  • so my premium account got hacked!!  they changed my e-mail adress so now i can't log in or change the adress or password. no way for me to contact support becouse they will reply on the hacker...
  • DasPeter
  • Community Legend
  • 297 Views
  • 5 replies
  • 0 likes
  • Account
  • 297 Views
  • 5 replies
  • 0 likes

One email linked to Two Spotify accounts

Hello, I have a big problem, So i have an old spotify account with my email X... and then i made a new spotify with facebook ( facebook has same email X) i have two seperate accounts, I want to know what is my facebook spotify username, so i can actu...

  • Newbie
  • Hello, I have a big problem, So i have an old spotify account with my email X... and then i made a new spotify with facebook ( facebook has same email X) i have two seperate accounts, I want to know ...
  • DasPeter
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 144 Views
  • 1 replies
  • 0 likes

Forgot Password and no longer have linked email account

Wondering if someone can help with an odd problem. I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multiple hack/spam output). It seems to be a bit of a Chicken and...

  • Casual Listener
  • Wondering if someone can help with an odd problem.  I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multipl...
  • critta04
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 285 Views
  • 2 replies
  • 0 likes

arrrrrrgh

Am trying to reinstall app to see if that solves my getting the Premium upgrade but am now having trouble reinstalling. What the world is making this so hard to get Spotify Premium?

  • Regular
  • Am trying to reinstall app to see if that solves my getting the Premium upgrade but am now having trouble reinstalling. What the world is making this so hard to get Spotify Premium?
  • DasPeter
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Pago no reconocido

Ayer pague mi cuenta por medio de oxxo pero es hora que aún no tengo la cuenta premium que tengo que hacer ?

  • Newbie
  • Ayer pague mi cuenta por medio de oxxo pero es hora que aún no tengo la cuenta premium que tengo que hacer ?
  • osornios
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Pago no reconocido

Que tal, ayer cambie mis datos de pago, se realizo el cargo a mi tarjeta, recibi confirmacion del banco pero Spotify continua diciendo que mi pago no paso.

  • Newbie
  • Que tal, ayer cambie mis datos de pago, se realizo el cargo a mi tarjeta, recibi confirmacion del banco pero Spotify continua diciendo que mi pago no paso.
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Account Hacked

My account was hacked early this morning. I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything yet. I have a premium account so basically right now I'm pa...

  • Casual Listener
  • My account was hacked early this morning.  I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything ye...
  • Maxim
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • Account
  • 328 Views
  • 3 replies
  • 0 likes

Is spotify a scam?

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can't find a customer service number for help. I have t...

  • Newbie
  • I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can'...
  • osornios
  • Spotify Star
  • 1537 Views
  • 11 replies
  • 1 likes
  • 1537 Views
  • 11 replies
  • 1 likes

Family account

We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get information of our Admin account? We want to add new members but ...

  • Newbie
  • We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get informati...
  • LordRollin
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 230 Views
  • 1 replies
  • 0 likes

problem getting premium

For some reason my debit card is not being accepted on your side because I went to the bank and everything is fine on my end. But I keep getting the message saying that there seems to be a problem with card or payment provider. There is money on the ...

  • Regular
  • For some reason my debit card is not being accepted on your side because I went to the bank and everything is fine on my end. But I keep getting the message saying that there seems to be a problem wi...
  • osornios
  • Spotify Star
  • 476 Views
  • 12 replies
  • 0 likes
  • Subscription
  • 476 Views
  • 12 replies
  • 0 likes

Problem with Family Subscription

Hi guys,i upgraded Spotify for 2 persons, but when i add the email adress to invite the person, he does not get the invitation email from spotify. i also tried this with another email adress of mine. also i didnt got an invitiation email from spoitfy...

  • Casual Listener
  • Hi guys, i upgraded Spotify for 2 persons, but when i add the email adress to invite the person, he does not get the invitation email from spotify. i also tried this with another email adress of min...
  • LordRollin
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

login issues

My spotify randomly logged me out if my iphone, and now i know my username, and not the email, so using forgot password wont help. if anyone knows how to figure out the email i used for the spotify account, help would be much appreciated

  • Newbie
  • My spotify randomly logged me out if my iphone, and now i know my username, and not the email, so using forgot password wont help. if anyone knows how to figure out the email i used for the spotify a...
  • LordRollin
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Start problem with galaxy s5

Hi! After the last actualization the app is not working on my galaxy s5. I've been searching for an answer to my problem and found out a lot of people with it too.I'm premium and would like to know if there is someone working to solve things out plea...

  • Casual Listener
  • Hi! After the last actualization the app is not working on my galaxy s5. I've been searching for an answer to my problem and found out a lot of people with it too. I'm premium and would like to know...
  • Sarah81
  • Newbie
  • 1010 Views
  • 6 replies
  • 0 likes
  • Other
  • 1010 Views
  • 6 replies
  • 0 likes

Family Premium Payment via Boku

Is it possible to upgrade to Family Premium via Boku? 

  • Newbie
  • Is it possible to upgrade to Family Premium via Boku? 
  • LordRollin
  • Community Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 954 Views
  • 1 replies
  • 0 likes

Using gift card for spotify family

Hi, I have a spotify premium family subscription and received a spotify gift card at a recent birthday. Unfortunately, I realized somewhat late that the spotify gift card is not applicable for a family subscription. Is it possible for me to add the m...

  • Casual Listener
  • Hi,   I have a spotify premium family subscription and received a spotify gift card at a recent birthday. Unfortunately, I realized somewhat late that the spotify gift card is not applicable f...
  • LordRollin
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 731 Views
  • 1 replies
  • 0 likes

student discount

I previously had the normal spotify premium but unsubscribed because i found out there is a discount for students. However when i try and resubscribe for the student discount it tells me there is another account with my same student credentials. I on...

  • Newbie
  • I previously had the normal spotify premium but unsubscribed because i found out there is a discount for students. However when i try and resubscribe for the student discount it tells me there is ano...
  • LordRollin
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Change the familiar plan

Hello,Look i wanna change my premium familiar plan, i have the plan me+ 3 family persons but i need to change it to me + 2 family persons but i can't see where i can make that.If someone please help me

  • Casual Listener
  • Hello, Look i wanna change my premium familiar plan, i have the plan me+ 3 family persons but i need to change it to me + 2 family persons but i can't see where i can make that. If someone please h...
  • LordRollin
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Alternate custudy

Hello. With my brother, we would like to take Family Premium account. But our parents are separated, so we live in alternate custody.We past Monday, Tuesday, Wednesday, Thursday and Friday at mother's house, week-end at father's house and holidays ar...

  • Newbie
  • Hello.   With my brother, we would like to take Family Premium account. But our parents are separated, so we live in alternate custody. We past Monday, Tuesday, Wednesday, Thursday and&n...
  • Maxim
  • Spotify Star
  • 676 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 676 Views
  • 1 replies
  • 0 likes