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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294174 Views

529 replies

34 likes

Account
Free
  • 294174 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13751 Views

6 replies

11 likes

Security
  • 13751 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542232 Views

990 replies

115 likes

Account
  • 542232 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129783 Views

74 replies

12 likes

Account
Login
Premium
  • 129783 Views
  • 74 replies
  • 12 likes

Charged But Didn't Get Premium

I tried purchasing Premium with the student discount because I thought it was just for people that are still in school. I entered my card info, and after that it asked for my college info. I cancelled that but I was still charged. Can I get a refund?

Newbie

I tried purchasing Premium with the student discount because I thought it was just for people that are still in school. I entered my card info, and after that it asked for my college info. I cancelle...

user-removed

Not applicable

157 Views

1 replies

0 likes

Premium
Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Deleting an account when you don't have the password or email.

I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?

Newbie

I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?

user-removed

Not applicable

198 Views

1 replies

0 likes

Account
Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Re-downloading Re-downloading Re-downloading

I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or I'M FINISHED WITH SPOTIFY!

Regular

I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or ...

user-removed

Not applicable

610 Views

12 replies

0 likes

Premium
  • 610 Views
  • 12 replies
  • 0 likes

Subscribed to Premium (3 months free) today but did not get starbucks bonus 125 stars

Please add this. i received the email for this but my account did not show this. I have the unique code. Please apply this to my account.

Newbie

Please add this. i received the email for this but my account did not show this.   I have the unique code.   Please apply this to my account.    

MaryC1

Spotify Legend

204 Views

1 replies

0 likes

Subscription
  • 204 Views
  • 1 replies
  • 0 likes

Forgot payment

Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?

Newbie

Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?

MaryC1

Spotify Legend

233 Views

1 replies

0 likes

Account
Premium
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Linking Facebook to my new acocunt

Hi there!I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up facebook? ThanksMelina

Casual Listener

Hi there! I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up...

user-removed

Not applicable

392 Views

6 replies

1 likes

Account
  • 392 Views
  • 6 replies
  • 1 likes

Solved!! Starbucks Free Trial Offer

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error: "Oops! Something went wrong, please try again or check out our help area" I've tried all the suggestions I've seen so far, including just tr...

Casual Listener

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error:   "Oops! Something went wrong, please try again or check out our help area" ...

Lizmartin007

Casual Listener

1369 Views

10 replies

0 likes

Free
Premium
Subscription
  • 1369 Views
  • 10 replies
  • 0 likes

Cant connect my spotify account with my rogers phone number.

Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going on?

Newbie

Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going...

MelinaDZ

Casual Listener

249 Views

1 replies

0 likes

Account
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Downgrade from family possbile ?

It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?

Newbie

It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?

user-removed

Not applicable

296 Views

2 replies

0 likes

Account
Other
Premium
  • 296 Views
  • 2 replies
  • 0 likes

Charged twice

This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13.13 was for. I cancelled Spotify last month (or so ...

Newbie

This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13...

user-removed

Not applicable

222 Views

1 replies

0 likes

Premium
Security
Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading free trial membership to family

I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?

Casual Listener

I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?

MaryS

Roadie

890 Views

3 replies

0 likes

Free
  • 890 Views
  • 3 replies
  • 0 likes

Student Price only for college students?

Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I input it into the system, and then the next page as...

Newbie

Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I ...

Maxim

Spotify Star

886 Views

1 replies

0 likes

Premium
  • 886 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

Casual Listener

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...

Shake-a-Hoof

Roadie

394 Views

2 replies

0 likes

Account
Other
  • 394 Views
  • 2 replies
  • 0 likes

Can't log in with Facebook on Desktop or App

Hi, since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version.Everytime there is the error code 3 and it says that my data is wrong.I tried putting my log in info in seperatly without using the "log in with fa...

Music Fan

Hi,   since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version. Everytime there is the error code 3 and it says that my data is wrong. I tried put...

MaryS

Roadie

238 Views

1 replies

0 likes

Account
Login
  • 238 Views
  • 1 replies
  • 0 likes

Unable to order Premium Subscription

Hello, I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one. Can you please delete these two unpaid Premium Accounts and I will order a new P...

Newbie

Hello,   I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one.   Can you ple...

MaryS

Roadie

468 Views

4 replies

0 likes

Account
Premium
Subscription
  • 468 Views
  • 4 replies
  • 0 likes

Payment information update problems

I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to say that im no longer a student.

Newbie

I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to sa...

Maxim

Spotify Star

236 Views

1 replies

0 likes

Account
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Deregister payment option for an old account from a past friend

So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to him in a while and having cleared my credit card debt...

Newbie

So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to hi...

Maxim

Spotify Star

210 Views

1 replies

0 likes

Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Family Plan Package

Hello!I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I've been using a family plan premium package with someo...

Casual Listener

Hello! I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I'v...

Maxim

Spotify Star

437 Views

1 replies

0 likes

Account
Premium
  • 437 Views
  • 1 replies
  • 0 likes

Cannot listen on multiple devices

Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.

Newbie

Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.&n...

Maxim

Spotify Star

193 Views

1 replies

0 likes

Account
  • 193 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs from my playlist

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

Casual Listener

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...

user-removed

Not applicable

1283 Views

5 replies

0 likes

Account
Other
  • 1283 Views
  • 5 replies
  • 0 likes