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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81644 Views

9 replies

2 likes

Account
Login
  • 81644 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656885 Views

13 replies

4 likes

Account
  • 656885 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738052 Views

18 replies

29 likes

  • 738052 Views
  • 18 replies
  • 29 likes

Somebody stole my account

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is over 15 characters, so he could not just guess it. ...

Regular

Hey, somebody hacked into my spotify account. He is editing playlists, adding songs to collection and listening, which interrupts my listening. I have changed password multiple times. My password is ...

kbrooksc

Community Legend

275 Views

1 replies

0 likes

Security
  • 275 Views
  • 1 replies
  • 0 likes

Taiwan PS Music Can't buy premium

Hi I use Taiwan PS Music and Taiwan PSN On web pagehttps://www.spotify.com/tw/playstation/ I click the buttom "取得 PREMIUM 優惠". link tohttps://link.playstationmusic.com/?return_uri=https%3A%2F%2Fwww.sonyentertainmentnetwork.com%2Fmusic&cancel_uri=http...

Newbie

Hi   I use Taiwan PS Music and Taiwan PSN   On web page https://www.spotify.com/tw/playstation/   I click the buttom "取得 PREMIUM 優惠". link to https://link.playstationmusic.com/...

231 Views

0 replies

0 likes

Account
Premium
Subscription
  • 231 Views
  • 0 replies
  • 0 likes

Problem Paying spotify with Boleto Bancario

I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.

Casual Listener

I live in Brazil and I'm trying to renew my subscription. I want to pay with Boleto Bancário, but it says my CPF is invalid. I'm 100% sure my cpf is correct.

317 Views

0 replies

0 likes

Premium
Subscription
  • 317 Views
  • 0 replies
  • 0 likes

Being charged

I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old account, and now I am free on the new account, but I...

Newbie

I reseted my phone, and when I tried to sign on to spotify, it told me that my old account wasn't working, so I made a new account but with the same username and email, but I was premium on the old a...

kbrooksc

Community Legend

216 Views

1 replies

0 likes

Account
  • 216 Views
  • 1 replies
  • 0 likes

Bank is having a bad day

I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I have been having this issue for 2 months now and have ...

Newbie

I have been trying to pay for my subscription that I have had for a year and it says my bank is having a bad day. I have tried to switch cards and it still says that. I am very unimpressed that I hav...

252 Views

0 replies

1 likes

Account
  • 252 Views
  • 0 replies
  • 1 likes

30-day free trial not working

Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren't added?

Casual Listener

Hello, I "bought" the 30-day trial of Spotify Premium a month ago and already paid the 10€ for the next month, but for some reason my premium is gone now, any ideas why the 30 "free" trial-days weren...

zenderix

Casual Listener

352 Views

2 replies

0 likes

Premium
Subscription
  • 352 Views
  • 2 replies
  • 0 likes

Notifications are not working

Hi! I've been using spotify for a while now and recently upgraded to premium. Before upgrading my notifications were working fine, but now it's just says 'you don't have any notifications' even though people have been following me and my playlists et...

Casual Listener

Hi!   I've been using spotify for a while now and recently upgraded to premium. Before upgrading my notifications were working fine, but now it's just says 'you don't have any notifications' e...

crescentr3n

Casual Listener

477 Views

4 replies

0 likes

Account
  • 477 Views
  • 4 replies
  • 0 likes

change to spotify student from spotify premium

Hi, I've got a spotify premium account, but now I am student and want to change to student account. But everytimer I try, I'm told that it's not possible. Does everyone know how to change the account?

Newbie

Hi,   I've got a spotify premium account, but now I am student and want to change to student account. But everytimer I try, I'm told that it's not possible. Does everyone know how to change th...

Bittencourt

Spotify Star

356 Views

1 replies

0 likes

Account
  • 356 Views
  • 1 replies
  • 0 likes

Subscription payment

My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or do I need to do something about it?

Newbie

My subscription payment came out, there was sufficient funds to cover it, but I still received an email saying it didn't go through. Not sure if I should just wait and see if it works itself out or d...

kbrooksc

Community Legend

194 Views

1 replies

0 likes

Account
Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Not remember email and password

I deleted Spotify account and when I returned to download not remember the email to which he was associated and password

Newbie

I deleted Spotify account and when I returned to download not remember the email to which he was associated and password

kbrooksc

Community Legend

262 Views

1 replies

0 likes

Account
Login
Premium
  • 262 Views
  • 1 replies
  • 0 likes

Logging out of Spotify Connect

Hi, how can I disconnect from a Spotify Connect device? Problem:I've been at a friend who has a Spotify Connect enabled device (Denon AVR x1200w). I registered in his W-LAN / WiFi and connected to his device. Since then I have the control over his de...

Newbie

Hi,   how can I disconnect from a Spotify Connect device?   Problem: I've been at a friend who has a Spotify Connect enabled device (Denon AVR x1200w). I registered in his W-LAN / WiFi...

322 Views

0 replies

0 likes

Account
Premium
  • 322 Views
  • 0 replies
  • 0 likes

subscription

So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged, so straight away I went online and canceled the su...

Newbie

So my subscription for this month is supposed to end today, 5/3/15, and so I was planning to cancel today because I didn't want to pay 9.99 a month. I woke up and it said that it had already charged,...

Taylor

Community Legend

252 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Spotify suddenly won't work in Australia

I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this seems strange as I have had no problems for the la...

Newbie

I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this...

257 Views

0 replies

0 likes

Account
  • 257 Views
  • 0 replies
  • 0 likes

Account Opened Without Approval

I didn't open this account, and I didn't give approval for anyone to open an account for me. I started getting emails today, and I went to the spotify login page to reset the password for this mystery account. I logged in and even the information in ...

Newbie

I didn't open this account, and I didn't give approval for anyone to open an account for me.  I started getting emails today, and I went to the spotify login page to reset the password for this ...

Taylor

Community Legend

326 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Volume problem

Why does my spotify premium playback go higher and lower during every song?

Newbie

Why does my spotify premium playback go higher and lower during every song?

331 Views

0 replies

1 likes

Premium
  • 331 Views
  • 0 replies
  • 1 likes

Solved!! Still haven't received my Chromecast voucher.

Hi, I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. It has been more than 7 days now, how much longer should I wait?

Newbie

Hi,   I purchased the 3 months of premium on February 24th, and received the notification about taking up to 7 days for a follow-up email with a voucher for the free Chromecast. &nbs...

Burosky

Casual Listener

513 Views

3 replies

0 likes

Other
Premium
Subscription
  • 513 Views
  • 3 replies
  • 0 likes

Account Security?

I read somewhere online recently that Spotify had a lot of accounts hacked. I have premium so I changed my password. It follows my normal policy of 20 characters long capital and lower letters numbers and symbols. Is changing the password all that ne...

Casual Listener

I read somewhere online recently that Spotify had a lot of accounts hacked. I have premium so I changed my password. It follows my normal policy of 20 characters long capital and lower letters number...

kbrooksc

Community Legend

253 Views

1 replies

0 likes

Login
Premium
Security
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Will i get double charged?

I can't seem to get an answer to this question through email or Twitter so maybe someone here can help me. I accidentally signed up for the Student Premium but I am no longer a college student. After inputting my credit card information I immediately...

Newbie

I can't seem to get an answer to this question through email or Twitter so maybe someone here can help me.      I accidentally signed up for the Student Premium but I am no longer a...

KatesHere

Community Legend

416 Views

3 replies

0 likes

Account
Other
Subscription
  • 416 Views
  • 3 replies
  • 0 likes

Linking facebook

Hi I've been unable to link my Facebook to my new spotify account because of my old free spotify account. It links to my old account but not my new one. Ideas?

Newbie

Hi I've been unable to link my Facebook to my new spotify account because of my old free spotify account. It links to my old account but not my new one. Ideas?

kbrooksc

Community Legend

233 Views

1 replies

0 likes

Account
  • 233 Views
  • 1 replies
  • 0 likes

2 charges this month in my account bank (unlimited + premium)

Good afternoon, I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user (this is false!).Please contact me for further details, I'v...

Casual Listener

Good afternoon,  I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user...

Janabedford

Casual Listener

367 Views

2 replies

0 likes

Account
Subscription
Unlimited
  • 367 Views
  • 2 replies
  • 0 likes