Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88657 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
757818 Views
18 replies
29 likes
Hi Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to a new one without facebook, but now I am unable to access m...
Hi Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to...
Not applicable
506 Views
5 replies
0 likes
I have clicked on the contact form, requested for my account to be deleted, received the automated email, responded to the automated email, checked the forum and still I cannot delete my account. Any help would be amazing! Thanks
I have clicked on the contact form, requested for my account to be deleted, received the automated email, responded to the automated email, checked the forum and still I cannot delete my account. Any...
Community Legend
368 Views
1 replies
0 likes
Hello, Just got hacked for the first time the other day.I immeadialty changed my password and logged out of all devices. However i noticed that my emails were coming in what i believe is Swiss...I checked my "language" setting and its set to the "US/...
Hello, Just got hacked for the first time the other day. I immeadialty changed my password and logged out of all devices. However i noticed that my emails were coming in what i bel...
403 Views
0 replies
0 likes
Hello, I'm trying to connect to my facebook account to follow my friends but I cant. @osnerrebete
Hello, I'm trying to connect to my facebook account to follow my friends but I cant. @osnerrebete
251 Views
0 replies
0 likes
I talk to one of your employees on Twitter for Spotify care and they say both of my Facebook account are free I also send three different pictures of three different charges of 9.99 I would like all my money back in my back account can someone refund...
I talk to one of your employees on Twitter for Spotify care and they say both of my Facebook account are free I also send three different pictures of three different charges of 9.99 I would like all ...
Community Legend
403 Views
1 replies
0 likes
On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page: "Your Premium payment has failed. Please check your payment data"(own translation, I'm a Spanish customer). On my receipt history I can perfectl...
On 14/02/2016 I redeemed a 12 months gift card for Spotify Premium, and today it says on my profile page: "Your Premium payment has failed. Please check your payment data" (own translation,...
Community Legend
672 Views
3 replies
0 likes
Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its linked with facebook. I already delete the spotify app...
Hi, I have an issue to replace the email account (juan.davalos@sisorg.com.mx) that I use with my spotify for another email account (jedlquique@hotmail.com), its said that is already taken and its lin...
264 Views
0 replies
0 likes
Please help!
Please help!
Community Legend
328 Views
1 replies
0 likes
mac 10.10.5, chrome Version 48.0.2564.116 (64-bit)I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me to the payment interface. I need the premium in order to test it with...
mac 10.10.5, chrome Version 48.0.2564.116 (64-bit) I want to use the free premuim trial and therefore enter my creditcard details, but the app. circles in a loop and does not get me ...
Community Legend
285 Views
1 replies
0 likes
I received a double billing cycle in February 2016, normally because of the offset of days I would understand a double billing but this happened within two days of each other so it is not that. The order numbers that I have do not match each other an...
I received a double billing cycle in February 2016, normally because of the offset of days I would understand a double billing but this happened within two days of each other so it is not that. The o...
Community Legend
266 Views
1 replies
0 likes
Hi, I don't know what to do !! Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something) I don't own this phone ... It kept cuting my music, again,...
Hi, I don't know what to do !! Just few minutes ago, my spotify account started to act strange : it stopped my music and switched to a mobile device (Which seems to be an Xperia or something...
Newbie
467 Views
1 replies
0 likes
A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version.I have updated my card details but it's saying it won't charge or renew until 1/4/16 whi...
A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version. I have updated my card details but ...
Casual Listener
1280 Views
2 replies
0 likes
Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change my facebook account on spotify?
Hi, I go under an assumed alias on Facebook. Recently I was kicked off that account (not a big deal) but I want my new account to be attached to my spotify. How do I change...
Community Legend
312 Views
1 replies
0 likes
I'm a new immigrant here in USA from the Philppines. After 14 days of using spotify here in America, I couldn't log in my account anymore saying that I am only allowed to use it for 14 days abroad. I'm also just a free user. Help please! Thank you!
I'm a new immigrant here in USA from the Philppines. After 14 days of using spotify here in America, I couldn't log in my account anymore saying that I am only allowed to use it for 14 days abroad. I...
Community Legend
267 Views
1 replies
0 likes
hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions in price.
hello, is it possible to buy a business use subscription to spotify. i work for a local authority and we would like to install spotify in our gym. is this possible and if so are there any reductions ...
208 Views
0 replies
0 likes
is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated
is it possible to pay 12 month subscription straight away and if so how do you do it? any help appreciated
Spotify Star
510 Views
3 replies
0 likes
I upgraded to premium with the 30 day free trial. I have not been able to get the account to say premium on my phone app or online but when I try to sign up it says I already redeemed that offer.... What can I do so I can finally listen to music at m...
I upgraded to premium with the 30 day free trial. I have not been able to get the account to say premium on my phone app or online but when I try to sign up it says I already redeemed that offer.... ...
Community Legend
263 Views
1 replies
0 likes
ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. I've reported plenty of same-named artists getting mixed up, tickets get closed with no reply, is...
ve been a Deezer customer for over a year, and thinking of switching to Spotify, because Deezer's customer service is basically completely non existent. I've reported plenty of same-named ar...
Roadie
387 Views
1 replies
0 likes
Hello, I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist. It seems to have overwritten by existing songs playlist - now I only have those 2 songs I added through Sonos. Pl...
Hello, I had 300 songs on my spotify songs playlist. Then I linked Sonos last night and added a couple of songs to the 'Songs' playlist. It seems to have overwritten by existing son...
224 Views
0 replies
0 likes
Earlier today I hade one spotify account and one facebookspotify account on the same email, with my facebookspotify as my main account.My facebookspotify had premium but then my dads pay-card stopped working, so did my premium. When my dad got a new ...
Earlier today I hade one spotify account and one facebookspotify account on the same email, with my facebookspotify as my main account. My facebookspotify had premium but then my dads pay-card stopp...
Community Legend
201 Views
1 replies
0 likes
