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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406471 Views
  • 958 replies
  • 107 likes
  • Account
  • 406471 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176148 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176148 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100047 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100047 Views
  • 68 replies
  • 10 likes

If i accidentally deleted my spotify account, does that automatically cancel my subscription?

If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium?Thank you!

  • Newbie
  • If i accidentally deleted my spotify account, does that automatically cancel my subscription? I mean, will auto-renewal still apply? Or does that automatically cancel my subscription to premium? Tha...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

cannot get student discount on spotify premium

Hi I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'

  • Newbie
  • Hi   I am trying to get spotify premium with my student discount from unidays but every time I try it says 'oops something went wrong, try again.'
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Changing counntry

My premium account is about to expire because I cannpt update my card payment to a USA card. I have followed the steps detailed on how to do this but something isn't updating because it just keep getting the same message. I clicked change country to ...

  • Casual Listener
  • My premium account is about to expire because I cannpt update my card payment to a USA card.   I have followed the steps detailed on how to do this but something isn't updating because it just...
  • OviiiOne
  • Community Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 3 replies
  • 0 likes

My account got hacked

Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account. I already sent an email to premium @spotify.com and the contact form doesnt help beacusae t...

  • Newbie
  • Hi, i used to login via facebook and somehow someone got into my account and changed my email and password and now i cant lock them out or recover my account.    I already sent an email t...
  • OviiiOne
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Moved to Canada but still paying in euros

Hi there!i moved from France to Canada, changed my account informations and also changed paying method from french to canadian.But i am still paying in euros... 9,99euros + taxes = 17 $ CAD for my premium subscription Can you help me with this please...

  • Regular
  • Hi there! i moved from France to Canada, changed my account informations and also changed paying method from french to canadian. But i am still paying in euros... 9,99euros + taxes = 17 $ CAD ...
  • Maxim
  • Spotify Star
  • 506 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 506 Views
  • 9 replies
  • 0 likes

Solved!! My only options for Premium are Family. Which I don't want.

Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extra user. I tried to cancel the family plan and get a...

  • Casual Listener
  • Trying to sort out my subscription. I was using family but realised after a year that my family in Ireland can't use spotify as I'm in NZ. So money down the drain for one as nobody was using the extr...
  • Maxim
  • Spotify Star
  • 376 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 376 Views
  • 3 replies
  • 0 likes

Solved!! change subscription type

Hello! I don't want to cancel my premium account, but I want to change it from a family plan to just a single user. I only see how to cancel my subscription altogether and I can't find any contact details for Spotify to help get this resolved. Please...

  • Newbie
  • Hello!   I don't want to cancel my premium account, but I want to change it from a family plan to just a single user.  I only see how to cancel my subscription altogether and I can't find...
  • luismartur
  • Newbie
  • 605 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 605 Views
  • 2 replies
  • 0 likes

Pending Charge on my bank account, but not getting Premium

Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no receipt for the transaction on my account page. I tried loggi...

  • Newbie
  • Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no ...
  • Jason
  • Spotify Legend
  • 914 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 914 Views
  • 7 replies
  • 0 likes

Card Expired 18 months ago

Im getting an email saying my payment card has expired, however the card im using is good until 12/17. It seems Spotify are using my old card which expired on 11/14. How are they allowed to take payments off an expired card for so long? Is this commo...

  • Casual Listener
  • Im getting an email saying my payment card has expired, however the card im using is good until 12/17.   It seems Spotify are using my old card which expired on 11/14. How are they allowed to ...
  • toutski
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 310 Views
  • 2 replies
  • 0 likes

Charged in Euros for Canadian subscription

So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premium subscription about $16.96 instead of $10.00 CAD ...

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  • Newbie
  • So I switched my payment method recently (to paypal from a credit card) and I was charged for my first month of subscription in Euros. I live in Canada so the exchange rate made my charge for a Premi...
  • blakdawg
  • Casual Listener
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 418 Views
  • 1 replies
  • 0 likes

Got my account deleted (me borraron la cuenta)

Buenas, les comento mi caso. Soy cliente Premium hace 2 años, tenía una cuenta "diema97" la cual usaba a diario. Hace unas semanas descubrí que alguien estaba teniendo acceso a la misma, ya que tenía canciones que no conocía y playlists nuevas. Las h...

  • Regular
  • Buenas, les comento mi caso. Soy cliente Premium hace 2 años, tenía una cuenta "diema97" la cual usaba a diario. Hace unas semanas descubrí que alguien estaba teniendo acceso a la misma, ya que tenía...
  • diema1197
  • Regular
  • 520 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 520 Views
  • 5 replies
  • 0 likes

Solved!! Finding Other People not connected with Facebook

Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP

  • Casual Listener
  • Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP
  • CedarWitch
  • Casual Listener
  • 2759 Views
  • 10 replies
  • 1 likes
  • 2759 Views
  • 10 replies
  • 1 likes

Family Plan Admin

If I am the admin on my family plan account, why do I not have access to at least look at the member's music?

  • Newbie
  • If I am the admin on my family plan account, why do I not have access to at least look at the member's music?
  • osornios
  • Spotify Star
  • 917 Views
  • 1 replies
  • 0 likes
  • Admin
    Family Plan
  • 917 Views
  • 1 replies
  • 0 likes

Solved!! Cobro incorrecto

Buen día, con ustedes contaba con la cuenta Premium desde Diembre 2014, esta era una cuenta familiar, por primera vez en Marzo de 2016 se quedo en pausa por falta de cobro, en dia de hoy Abril 12 de 2016 se acaba de realizar el pago pero me ha indica...

  • Newbie
  • Buen día, con ustedes contaba con la cuenta Premium desde Diembre 2014, esta era una cuenta familiar, por primera vez en Marzo de 2016 se quedo en pausa por falta de cobro, en dia de hoy Abril 12 de ...
  • osornios
  • Spotify Star
  • 409 Views
  • 1 replies
  • 0 likes
  • Premium
  • 409 Views
  • 1 replies
  • 0 likes

can't upload student verification

I am a college student, ad I would like to get spotify premium but my college is not listed and I don't know how to prove that I am a student. help

  • Newbie
  • I am a college student, ad I would like to get spotify premium but my college is not listed and I don't know how to prove that I am a student. help 
  • osornios
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium
  • 274 Views
  • 1 replies
  • 0 likes

Spotify Family

Could I include two member of my family but they are living in another country, in my account?. so my Spotify Family will be: 2 member en Montevideo and 2 member in Buesnos aires. It is possible? Thanks in advance.

  • Newbie
  • Could I include two member of my family but they are living in another country, in my account?.  so my Spotify Family will be: 2 member en Montevideo and 2 member in Buesnos aires. It is possibl...
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Student Account

I have created a new Unidays account becomes of a change of Institution. I realise now I could have re-verified my old one but its too late now. How can I link my Spotify account to my new Unidays. I have cancelled my Spotify subscription, reverted t...

  • Newbie
  • I have created a new Unidays account becomes of a change of Institution.  I realise now I could have re-verified my old one but its too late now.  How can I link my Spotify account to my ne...
  • zar_roc
  • Casual Listener
  • 510 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 510 Views
  • 5 replies
  • 0 likes

Notifications when new music is released

I have always received notifications when new music is released from an artist I follow. But now lately, I haven't got them. I follow loads of artists in Spotify so this feature has always been really important to me, because without it I don't know ...

  • Newbie
  • I have always received notifications when new music is released from an artist I follow. But now lately, I haven't got them. I follow loads of artists in Spotify so this feature has always been reall...
  • j1mtones
  • Music Fan
  • 279 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 279 Views
  • 2 replies
  • 0 likes

Charged Unfair!

So I signed for 30 day Spotify Premium trial and I tought that tommorow 13.04.2016 my trial will end. So I go into settings today 12.04.2016 to cancel It because I didn't find It so usefull and what do I see... I have been charged the monthly payment...

  • Newbie
  • So I signed for 30 day Spotify Premium trial and I tought that tommorow  13.04.2016 my trial will end. So I go into settings today 12.04.2016 to cancel It because I didn't find It so usefull and...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! 2 questions about Spotify Premium subscriptions

I'm quite new to Spotify and have been looking for the information somewhere without success 1/ Number/Type of devicesIf I buy a simple subscription premium registration, what are the limits in terms of devices on which I can play music (online, offl...

  • Casual Listener
  • I'm quite new to Spotify and have been looking for the information somewhere without success   1/ Number/Type of devices If I buy a simple subscription premium registration, what are the...
  • osornios
  • Spotify Star
  • 455 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 455 Views
  • 4 replies
  • 0 likes