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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291070 Views

529 replies

34 likes

Account
Free
  • 291070 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541147 Views

990 replies

115 likes

Account
  • 541147 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129669 Views

74 replies

12 likes

Account
Login
Premium
  • 129669 Views
  • 74 replies
  • 12 likes

subscription

Hi I have a primium account with rogers for 24 months and its free and I am still being charged for basic account, which i cant seems to be able to cancel

Casual Listener

Hi I have a primium account with rogers for 24 months and its free and I am still being charged for basic account, which i cant seems to be able to cancel

user-removed

Not applicable

309 Views

7 replies

0 likes

Subscription
  • 309 Views
  • 7 replies
  • 0 likes

Student premium account

If I already have a premium subscription and sign up for a student one will I lose my playlists?

Newbie

If I already have a premium subscription and sign up for a student one will I lose my playlists?

LordRollin

Community Legend

138 Views

1 replies

0 likes

Account
Premium
Subscription
  • 138 Views
  • 1 replies
  • 0 likes

Reclaim payment

I just signed up for premium Spotify but I only wanted to pay for a month by month and was charged for a year plz some one tell me how to fix this or a contact number that works for Spotify

Casual Listener

I just signed up for premium Spotify but I only wanted to pay for a month by month and was charged for a year plz some one tell me how to fix this or a contact number that works for Spotify

LordRollin

Community Legend

257 Views

1 replies

0 likes

Premium
  • 257 Views
  • 1 replies
  • 0 likes

Got charged after activating 30 days free premium

I used my credit card and any money was taken from my account but after 5 days I was charged like for whole month. In my profile i have information that next charge gonna be taken 04.06.2016 so its basicly like I didint get my free premium month. Can...

Newbie

I used my credit card and any money was taken from my account but after 5 days I was charged like for whole month. In my profile i have information that next charge gonna be taken 04.06.2016 so ...

user-removed

Not applicable

173 Views

1 replies

0 likes

Account
Premium
Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Canceling subscription

Hi, I`m moving to Vodafone mobile provider in coming days, who offers Spotify Premium within their price plan. I`ve already found the information I need to cancel my subscription and move to Spotify Free before using Vodafone`s service, but would tha...

Newbie

Hi,   I`m moving to Vodafone mobile provider in coming days, who offers Spotify Premium within their price plan. I`ve already found the information I need to cancel my subscription and move to...

user-removed

Not applicable

249 Views

1 replies

0 likes

Subscription
  • 249 Views
  • 1 replies
  • 0 likes

How do I remove members from Spotify Family???

Hi, I need help.How do I remove members from Spotify Family??Hope for a quick and easy solution.

Regular

Hi, I need help. How do I remove members from Spotify Family?? Hope for a quick and easy solution.  

Johnny

Regular

430 Views

2 replies

0 likes

Account
Other
Premium
  • 430 Views
  • 2 replies
  • 0 likes

Wont let me upgrade my account

I am trying to upgrade my account from my laptop but it doesnt seem to ever load. The spot to enter in the credit card info just sits there and thinks and never actually allows me to enter in my informaiton. I would like to upgrade but it doesnt want...

Newbie

I am trying to upgrade my account from my laptop but it doesnt seem to ever load. The spot to enter in the credit card info just sits there and thinks and never actually allows me to enter in my info...

Maxim

Spotify Star

226 Views

1 replies

0 likes

Account
Premium
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! PC App can't log in

Hi!So, yeah.Can't log in into PC app, saying I have wrong password or login, but both are in fact correct and working on spotify.com and on Android App. Tried to Open/CloseTried to reinstallEven tried to log in via fb account (which is different from...

Casual Listener

Hi! So, yeah. Can't log in into PC app, saying I have wrong password or login, but both are in fact correct and working on spotify.com and on Android App.    Tried to Open/Close Tr...

Miko1

Casual Listener

462 Views

3 replies

1 likes

Account
  • 462 Views
  • 3 replies
  • 1 likes

Delete my account

Please, delete my account. I'm leaving because of personal reasons and I hope you understand. Thanks.

Visitor

Please, delete my account. I'm leaving because of personal reasons and I hope you understand. Thanks.

Ambivalence

Community Legend

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Two Spotify Accounts

Dear Spotify TeamI kinda have two Spotify accounts, one is connected with my Facebook profile, and I can only log into it, when I click on the Log in via Facebook button. It has no username. The other one is not connected with Facebook and has the us...

Casual Listener

Dear Spotify Team I kinda have two Spotify accounts, one is connected with my Facebook profile, and I can only log into it, when I click on the Log in via Facebook button. It has no username. The ot...

todang

Casual Listener

276 Views

4 replies

0 likes

Account
Login
  • 276 Views
  • 4 replies
  • 0 likes

Solved!! gift Premium e-card

I am starting to get extremely dissatisfied with spotify's customer service... Monday 2/4 I bought a 3 months premium membership for a friend, through the official website (https://www.spotify.com/us/purchase/ecards/). I paid through paypal and payme...

Casual Listener

I am starting to get extremely dissatisfied with spotify's customer service... Monday 2/4 I bought a 3 months premium membership for a friend, through the official website (https://www.spotify.com/us...

schmexo

Casual Listener

374 Views

2 replies

0 likes

Premium
  • 374 Views
  • 2 replies
  • 0 likes

Solved!! Still appears free spotify when already paid for premium.

I paid with paypal, upgraded to a premium subscription and my account appear as free spotify.My number order is P000F8B88F

Newbie

I paid with paypal, upgraded to a premium subscription and my account appear as free spotify. My number order is P000F8B88F

Ambivalence

Community Legend

275 Views

1 replies

0 likes

Account
Premium
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Hijacked account! Customer service M.I.A

Hi!What is wrong with the (swedish) customer support?? Ive emailed them 4 times this week and still no answer.. It's literally been 6 days now..Saturday i got an email saying someone changed my email conected to my account. (mine is *****@*******.com...

Visitor

Hi! What is wrong with the (swedish) customer support?? Ive emailed them 4 times this week and still no answer.. It's literally been 6 days now.. Saturday i got an email saying someone changed my e...

user-removed

Not applicable

476 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 476 Views
  • 3 replies
  • 0 likes

My paid account suddenly says I'm on the "free" subscription

I've been on the $6.99 subscription for years, today I'm suddenly on the "free" subscription with only an option to upgrade to the $11.99 version. Spotify what's going on here? How can I re-enable my previous subscription?

Casual Listener

I've been on the $6.99 subscription for years, today I'm suddenly on the "free" subscription with only an option to upgrade to the $11.99 version.   Spotify what's going on here? How can I re-...

MattSuda

Spotify Star

711 Views

6 replies

0 likes

Account
Free
Subscription
Unlimited
  • 711 Views
  • 6 replies
  • 0 likes

Being charged twice a month

My credit card is being charged twice a month, though I only have the one subscription. My account overview says I only have one payment a month. How do I go about stopping these charges from happening in the future? Is there any course of refunds fo...

Newbie

My credit card is being charged twice a month, though I only have the one subscription. My account overview says I only have one payment a month. How do I go about stopping these charges from happeni...

MattSuda

Spotify Star

364 Views

3 replies

0 likes

Account
  • 364 Views
  • 3 replies
  • 0 likes

premium

I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?

Casual Listener

I have just changed phones and my premium service no longer works, have followed all your trouble shooting advice, deleted the app reinstalled app reset pasword etc still no premium? ?

Maxim

Spotify Star

469 Views

5 replies

0 likes

Premium
  • 469 Views
  • 5 replies
  • 0 likes

Account Statistics / Information

i want to delete my account because i have another one. Hoy may i do it?

Visitor

i want to delete my account because i have another one. Hoy may i do it?

Maxim

Spotify Star

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

Customer service where are you??!

Hey!What the hell is wrong with the swedish customer support? Ive emailed them/you 4 times this week and still no answer.. It's literally been 6 days now..Saturday i got an email saying someone changed my email conected to my account. (mine is vp_vp@...

Visitor

Hey! What the hell is wrong with the swedish customer support? Ive emailed them/you 4 times this week and still no answer.. It's literally been 6 days now.. Saturday i got an email saying someone c...

user-removed

Not applicable

336 Views

4 replies

0 likes

Account
Login
Security
Subscription
  • 336 Views
  • 4 replies
  • 0 likes

Charged twice and have never signed up for premium

In the past I have used the Spotify free trial. Recently I inquired about signing up for premium with the student discount. I plugged in my CC info and then when I put in my school it says I'm not eligible so I remained on be free subscription. I am ...

Casual Listener

In the past I have used the Spotify free trial. Recently I inquired about signing up for premium with the student discount. I plugged in my CC info and then when I put in my school it says I'm not el...

ColeF_22

Casual Listener

300 Views

2 replies

0 likes

Account
Free
Premium
Security
Subscription
  • 300 Views
  • 2 replies
  • 0 likes

Change to a student account

I've had Spotify for about 1 month, and then myfriend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should doSince money is tight sometimes so can I change this acount to a student account or do I ...

Newbie

I've had Spotify for about 1 month, and then my friend told me that you can have a student acount with Spotify and only pay $4.99 and naturally. I said I should do Since money is tight sometimes so...

user-removed

Not applicable

244 Views

1 replies

0 likes

Account
Subscription
  • 244 Views
  • 1 replies
  • 0 likes