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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 176819 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 176819 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11584 Views
  • 6 replies
  • 11 likes
  • Security
  • 11584 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517287 Views
  • 986 replies
  • 113 likes
  • Account
  • 517287 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126278 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126278 Views
  • 74 replies
  • 12 likes

HELP!! Account got deleted,

I connected to Facebook so that I could ask for help here because my account is apparently not valid. I was a premium member, tried listening to music and had been logged out of my account. Tried logging back in and it says the account is non existen...

  • Newbie
  • I connected to Facebook so that I could ask for help here because my account is apparently not valid. I was a premium member, tried listening to music and had been logged out of my account. Tried log...
  • SuperWisdom
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Subscription status

My account overview says I am on Spotify free but I pay $11.99 every month by direct debit through pay pal. Kindly advise.

  • Newbie
  • My account overview says I am on Spotify free but I pay $11.99 every month by direct debit through pay pal. Kindly advise.
  • SuperWisdom
  • Community Legend
  • 338 Views
  • 2 replies
  • 0 likes
  • Account
  • 338 Views
  • 2 replies
  • 0 likes

Subscription using Globe Phone Bill

"Oops Something went wrong..." Appears when i click on pay through your phone bill. My subscription ends today and i need to renew it. But i can't because yea... Help please

  • Newbie
  • "Oops Something went wrong..." Appears when i click on pay through your phone bill. My subscription ends today and i need to renew it. But i can't because yea... Help please
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Unsub last month but was charge again this month!

I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again! What's pogoing on?!? II want my money back!

  • Casual Listener
  • I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again!    What's pogoing on?!? I I want my money back!
  • Maxim
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 560 Views
  • 3 replies
  • 0 likes

It says that my father is not in the same country when we're at the same house.

I have the Family plan and I tried to invite my father, but it says he is not in the same country as me, which is crazy because we live at the same house and it says in his profile that he is in the same country. BTW, he is the one paying for this an...

  • Newbie
  • I have the Family plan and I tried to invite my father, but it says he is not in the same country as me, which is crazy because we live at the same house and it says in his profile that he is in the ...
  • LordRollin
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium
  • 220 Views
  • 1 replies
  • 0 likes

Remove member from Family subscription - keep offline music?

I am nearing the end of my Family free trial subscription and will be removing one of the members permanently. I know that I will need to fully cancel my entire subscription and then resubscribe to a new Family plan with one less member. My question ...

  • Newbie
  • I am nearing the end of my Family free trial subscription and will be removing one of the members permanently. I know that I will need to fully cancel my entire subscription and then resubscribe to a...
  • LordRollin
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Convert from Premium to Student

I've been a premium customer for a while now. I'm going back to school in a few weeks and would like to receive the student discount. Is there a way to do this?

  • Newbie
  • I've been a premium customer for a while now.  I'm going back to school in a few weeks and would like to receive the student discount.  Is there a way to do this?
  • osornios
  • Spotify Star
  • 276 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 276 Views
  • 2 replies
  • 0 likes

Subscription Error

Hello, I'm having issues signing up for premium for my second account. Not sure if this is a Spotify payment limitation. Are users allow to subscribe to premium for multiple accounts by using the same credit card? Thanks

  • Visitor
  • Hello,   I'm having issues signing up for premium for my second account. Not sure if this is a Spotify payment limitation. Are users allow to subscribe to premium for multiple accounts by...
  • osornios
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 650 Views
  • 3 replies
  • 0 likes

Prepaid code is invalid for this country

Hi there, I received 4 months of prepaid code with Asia Miles for Spotify USA, my subscription is for the US. But when I tried to apply the code it says "Prepaid code is invalid for this country". How do I activate these prepaid codes?

  • Newbie
  • Hi there,   I received 4 months of prepaid code with Asia Miles for Spotify USA, my subscription is for the US. But when I tried to apply the code it says "Prepaid code is invalid for this cou...
  • osornios
  • Spotify Star
  • 898 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 898 Views
  • 5 replies
  • 0 likes

Cannot find credit card in account details

I'm being charged for what looks like two different accounts on two different cards. However, I can only see one credit card on my active account, thereby preventing me from cancelling the other.

  • Newbie
  • I'm being charged for what looks like two different accounts on two different cards. However, I can only see one credit card on my active account, thereby preventing me from cancelling the other.&nbs...
  • CakeNetwork
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Deleting account and refund

Almost two weeks ago I sent 2 messages to the customer service but no reply since. I wanted to know why I was in a free account instead of a premium as I paid my subscription at the end of march. I followed every steps,cleared the cache, deleted the ...

  • Visitor
  • Almost two weeks ago I sent 2 messages to the customer service but no reply since. I wanted to know why I was in a free account instead of a premium as I paid my subscription at the end of march. I f...
  • Maxim
  • Spotify Star
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
  • 397 Views
  • 2 replies
  • 0 likes

Spotify Legal

Hi all, Does anyone know how to reach the Spotify legal department? Have a question regarding developer terms of use and can't seem to find a way to contact them. Any help is appreciated! Thanks!

  • Newbie
  • Hi all,   Does anyone know how to reach the Spotify legal department? Have a question regarding developer terms of use and can't seem to find a way to contact them.    Any help is ...
  • lukebotham1
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • Other
  • 503 Views
  • 1 replies
  • 0 likes

Student Discount

Hi I'm a student at southeastern and my school is on the list available for student discounts but whenever I sign up it says they cannot validate me as a student.

  • Newbie
  • Hi I'm a student at southeastern and my school is on the list available for student discounts but whenever I sign up it says they cannot validate me as a student.
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Premium
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to premium, what happens if I cancel my sub?

I just upgraded to premium via the 3 month 99 cent deal. Transaction went smoothly and my account is now premium but on my account page it says "Your subscription will automatically renew on 2015-09-11 and you'll be charged $9.99". If I cancel my sub...

  • Newbie
  • I just upgraded to premium via the 3 month 99 cent deal. Transaction went smoothly and my account is now premium but on my account page it says "Your subscription will automatically renew on 201...
  • lukebotham1
  • Community Legend
  • 902 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 902 Views
  • 4 replies
  • 0 likes

Solved!! Have Unlimited, but can only use Free on my iPhone

Hi. I have an Unlimited subscription, but can only use the option to choose any track on my computer (where the subscribtion was originally made) and not on my iPhone even though I'm logged on to my account. It seems like I'm only on Free on my phone...

  • Newbie
  • Hi. I have an Unlimited subscription, but can only use the option to choose any track on my computer (where the subscribtion was originally made) and not on my iPhone even though I'm logged on to my ...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 258 Views
  • 1 replies
  • 0 likes

Will i get double charged?

I can't seem to get an answer to this question through email or Twitter so maybe someone here can help me. I accidentally signed up for the Student Premium but I am no longer a college student. After inputting my credit card information I immediately...

  • Newbie
  • I can't seem to get an answer to this question through email or Twitter so maybe someone here can help me.      I accidentally signed up for the Student Premium but I am no longer a...
  • KatesHere
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 338 Views
  • 3 replies
  • 0 likes

PAID BUT NOT GETTING THE SERVICE

I bought the student discount and was charged the right amount and it shows it in my checking account. However, it's not letting me use the premium that I purchased. I have logged in and out multiple times and deleted the app and re downloaded it and...

  • Newbie
  • I bought the student discount and was charged the right amount and it shows it in my checking account. However, it's not letting me use the premium that I purchased. I have logged in and out multiple...
  • OviiiOne
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Money Back?

I have been charged two months for the full price of premium, despite having a student account. Is there anyway I can get my money back?

  • Casual Listener
  • I have been charged two months for the full price of premium, despite having a student account. Is there anyway I can get my money back?
  • KatesHere
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Family Plan for 3, only using for 2

Hello, I'm using family plan for 3 persons, one of them happened to not to being able to use the subscriptions,as he is on a different country. How can I turn down again to 2 family members (me+1), cannot find that link anywhere,been paying for month...

  • Newbie
  • Hello,    I'm using family plan for 3 persons, one of them happened to not to being able to use the subscriptions, as he is on a different country.   How can I turn down again to ...
  • KatesHere
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Offline Music

I have an offline account . But it's impossible to load the music for the offline modud.

  • Casual Listener
  • I have an offline account . But it's impossible to load the music for the offline modud.
  • KatesHere
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes