Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I connected to Facebook so that I could ask for help here because my account is apparently not valid. I was a premium member, tried listening to music and had been logged out of my account. Tried logging back in and it says the account is non existen...
My account overview says I am on Spotify free but I pay $11.99 every month by direct debit through pay pal. Kindly advise.
"Oops Something went wrong..." Appears when i click on pay through your phone bill. My subscription ends today and i need to renew it. But i can't because yea... Help please
I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again! What's pogoing on?!? II want my money back!
I have the Family plan and I tried to invite my father, but it says he is not in the same country as me, which is crazy because we live at the same house and it says in his profile that he is in the same country. BTW, he is the one paying for this an...
I am nearing the end of my Family free trial subscription and will be removing one of the members permanently. I know that I will need to fully cancel my entire subscription and then resubscribe to a new Family plan with one less member. My question ...
I've been a premium customer for a while now. I'm going back to school in a few weeks and would like to receive the student discount. Is there a way to do this?
Hello, I'm having issues signing up for premium for my second account. Not sure if this is a Spotify payment limitation. Are users allow to subscribe to premium for multiple accounts by using the same credit card? Thanks
Hi there, I received 4 months of prepaid code with Asia Miles for Spotify USA, my subscription is for the US. But when I tried to apply the code it says "Prepaid code is invalid for this country". How do I activate these prepaid codes?
I'm being charged for what looks like two different accounts on two different cards. However, I can only see one credit card on my active account, thereby preventing me from cancelling the other.
Almost two weeks ago I sent 2 messages to the customer service but no reply since. I wanted to know why I was in a free account instead of a premium as I paid my subscription at the end of march. I followed every steps,cleared the cache, deleted the ...
Hi all, Does anyone know how to reach the Spotify legal department? Have a question regarding developer terms of use and can't seem to find a way to contact them. Any help is appreciated! Thanks!
Hi I'm a student at southeastern and my school is on the list available for student discounts but whenever I sign up it says they cannot validate me as a student.
I just upgraded to premium via the 3 month 99 cent deal. Transaction went smoothly and my account is now premium but on my account page it says "Your subscription will automatically renew on 2015-09-11 and you'll be charged $9.99". If I cancel my sub...
Hi. I have an Unlimited subscription, but can only use the option to choose any track on my computer (where the subscribtion was originally made) and not on my iPhone even though I'm logged on to my account. It seems like I'm only on Free on my phone...
I can't seem to get an answer to this question through email or Twitter so maybe someone here can help me. I accidentally signed up for the Student Premium but I am no longer a college student. After inputting my credit card information I immediately...
I bought the student discount and was charged the right amount and it shows it in my checking account. However, it's not letting me use the premium that I purchased. I have logged in and out multiple times and deleted the app and re downloaded it and...
I have been charged two months for the full price of premium, despite having a student account. Is there anyway I can get my money back?
Hello, I'm using family plan for 3 persons, one of them happened to not to being able to use the subscriptions,as he is on a different country. How can I turn down again to 2 family members (me+1), cannot find that link anywhere,been paying for month...
I have an offline account . But it's impossible to load the music for the offline modud.