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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9233 Views
  • 2 replies
  • 9 likes
  • Security
  • 9233 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483428 Views
  • 979 replies
  • 111 likes
  • Account
  • 483428 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211312 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211312 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121109 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121109 Views
  • 72 replies
  • 12 likes

Ativacao do premium

Olá boa noite ,fiz o pagamento pela manha pra conectar ao Premium e até agora nada ,por favor gente !!!

  • Visitor
  • Olá boa noite ,fiz o pagamento pela manha pra conectar ao Premium e até agora nada ,por favor gente !!!
  • Daniel
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Country

I had a Spotify account until yesterday, when the country changed on its own and the Spotify help told me I was hacked and deleted my account. I just made a new account 3 hours ago, and selected U.S. when I made it. Now I go back and check, and the o...

  • Newbie
  • I had a Spotify account until yesterday, when the country changed on its own and the Spotify help told me I was hacked and deleted my account. I just made a new account 3 hours ago, and selected U.S....
  • user-removed
  • Not applicable
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Family Contract and Different Countries

Hi, Is there any kind of restriction if say I have an account linked to a US address/phone and I want to add someone in my familly living in Canada or in France? Thanks for your help!

  • Newbie
  • Hi,   Is there any kind of restriction if say I have an account linked to a US address/phone and I want to add someone in my familly living in Canada or in France?   Thanks for your hel...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium
  • 276 Views
  • 1 replies
  • 0 likes

payment issue

I recently paid for premium services. In doing so I tried to sign up for my student rate Spotify was unable to verify thid. Instead of just sending me back to the beginning screen I scrolled back myself after entering my credit card info as I did aga...

  • Newbie
  • I recently paid for premium services. In doing so I tried to sign up for my student rate Spotify was unable to verify thid. Instead of just sending me back to the beginning screen I scrolled back mys...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

updating payment details: using my visa instead of IDeal?

Spoiler (Highlight to read) Hi all, I received a new visa card which has a new card number. This caused the Spotify payment (which I always pay with that card) to bounce because the old card number was obviously no longer existent.I received an email...

  • Newbie
  •   Hi all,     I received a new visa card which has a new card number. This caused the Spotify payment (which I always pay with that card) to bounce because the old card number was ...
  • anth1
  • Newbie
  • 185 Views
  • 2 replies
  • 0 likes
  • Other
  • 185 Views
  • 2 replies
  • 0 likes

My account is HACKED

so my premium account got hacked!! they changed my e-mail adress so now i can't log in or change the adress or password.no way for me to contact support becouse they will reply on the hackers e-mail! I'm lost and i wounder how secure your system is w...

  • Casual Listener
  • so my premium account got hacked!!  they changed my e-mail adress so now i can't log in or change the adress or password. no way for me to contact support becouse they will reply on the hacker...
  • DasPeter
  • Community Legend
  • 303 Views
  • 5 replies
  • 0 likes
  • Account
  • 303 Views
  • 5 replies
  • 0 likes

One email linked to Two Spotify accounts

Hello, I have a big problem, So i have an old spotify account with my email X... and then i made a new spotify with facebook ( facebook has same email X) i have two seperate accounts, I want to know what is my facebook spotify username, so i can actu...

  • Newbie
  • Hello, I have a big problem, So i have an old spotify account with my email X... and then i made a new spotify with facebook ( facebook has same email X) i have two seperate accounts, I want to know ...
  • DasPeter
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 149 Views
  • 1 replies
  • 0 likes

Forgot Password and no longer have linked email account

Wondering if someone can help with an odd problem. I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multiple hack/spam output). It seems to be a bit of a Chicken and...

  • Casual Listener
  • Wondering if someone can help with an odd problem.  I can't remember my spotify password and can't reset as I no longer have access to the email account it is linked to (cancelled after multipl...
  • critta04
  • Casual Listener
  • 294 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 294 Views
  • 2 replies
  • 0 likes

arrrrrrgh

Am trying to reinstall app to see if that solves my getting the Premium upgrade but am now having trouble reinstalling. What the world is making this so hard to get Spotify Premium?

  • Regular
  • Am trying to reinstall app to see if that solves my getting the Premium upgrade but am now having trouble reinstalling. What the world is making this so hard to get Spotify Premium?
  • DasPeter
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Pago no reconocido

Ayer pague mi cuenta por medio de oxxo pero es hora que aún no tengo la cuenta premium que tengo que hacer ?

  • Newbie
  • Ayer pague mi cuenta por medio de oxxo pero es hora que aún no tengo la cuenta premium que tengo que hacer ?
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Pago no reconocido

Que tal, ayer cambie mis datos de pago, se realizo el cargo a mi tarjeta, recibi confirmacion del banco pero Spotify continua diciendo que mi pago no paso.

  • Newbie
  • Que tal, ayer cambie mis datos de pago, se realizo el cargo a mi tarjeta, recibi confirmacion del banco pero Spotify continua diciendo que mi pago no paso.
  • osornios
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Account Hacked

My account was hacked early this morning. I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything yet. I have a premium account so basically right now I'm pa...

  • Casual Listener
  • My account was hacked early this morning.  I have have responded to both the email i got this morning saying my information was changed and sent an email anomoously but haven't heard anything ye...
  • Maxim
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • Account
  • 346 Views
  • 3 replies
  • 0 likes

Is spotify a scam?

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can't find a customer service number for help. I have t...

  • Newbie
  • I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can'...
  • osornios
  • Spotify Star
  • 1597 Views
  • 11 replies
  • 1 likes
  • 1597 Views
  • 11 replies
  • 1 likes

Family account

We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get information of our Admin account? We want to add new members but ...

  • Newbie
  • We have a family account. But we have lost the user name and the password to the Admin account of our family account. We have only log on information to our sub accounts. How do we get informati...
  • LordRollin
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 236 Views
  • 1 replies
  • 0 likes

problem getting premium

For some reason my debit card is not being accepted on your side because I went to the bank and everything is fine on my end. But I keep getting the message saying that there seems to be a problem with card or payment provider. There is money on the ...

  • Regular
  • For some reason my debit card is not being accepted on your side because I went to the bank and everything is fine on my end. But I keep getting the message saying that there seems to be a problem wi...
  • osornios
  • Spotify Star
  • 499 Views
  • 12 replies
  • 0 likes
  • Subscription
  • 499 Views
  • 12 replies
  • 0 likes

Problem with Family Subscription

Hi guys,i upgraded Spotify for 2 persons, but when i add the email adress to invite the person, he does not get the invitation email from spotify. i also tried this with another email adress of mine. also i didnt got an invitiation email from spoitfy...

  • Casual Listener
  • Hi guys, i upgraded Spotify for 2 persons, but when i add the email adress to invite the person, he does not get the invitation email from spotify. i also tried this with another email adress of min...
  • LordRollin
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 1 replies
  • 0 likes

login issues

My spotify randomly logged me out if my iphone, and now i know my username, and not the email, so using forgot password wont help. if anyone knows how to figure out the email i used for the spotify account, help would be much appreciated

  • Newbie
  • My spotify randomly logged me out if my iphone, and now i know my username, and not the email, so using forgot password wont help. if anyone knows how to figure out the email i used for the spotify a...
  • LordRollin
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Start problem with galaxy s5

Hi! After the last actualization the app is not working on my galaxy s5. I've been searching for an answer to my problem and found out a lot of people with it too.I'm premium and would like to know if there is someone working to solve things out plea...

  • Casual Listener
  • Hi! After the last actualization the app is not working on my galaxy s5. I've been searching for an answer to my problem and found out a lot of people with it too. I'm premium and would like to know...
  • Sarah81
  • Newbie
  • 1034 Views
  • 6 replies
  • 0 likes
  • Other
  • 1034 Views
  • 6 replies
  • 0 likes

Family Premium Payment via Boku

Is it possible to upgrade to Family Premium via Boku? 

  • Newbie
  • Is it possible to upgrade to Family Premium via Boku? 
  • LordRollin
  • Community Legend
  • 975 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 975 Views
  • 1 replies
  • 0 likes

Using gift card for spotify family

Hi, I have a spotify premium family subscription and received a spotify gift card at a recent birthday. Unfortunately, I realized somewhat late that the spotify gift card is not applicable for a family subscription. Is it possible for me to add the m...

  • Casual Listener
  • Hi,   I have a spotify premium family subscription and received a spotify gift card at a recent birthday. Unfortunately, I realized somewhat late that the spotify gift card is not applicable f...
  • LordRollin
  • Community Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 746 Views
  • 1 replies
  • 0 likes