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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83675 Views

29 replies

0 likes

  • 83675 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105064 Views

10 replies

3 likes

Account
Login
  • 105064 Views
  • 10 replies
  • 3 likes

Can't log in account

Hi guys In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't linked to anymore. I don't remeber my spotify usernam either...

Newbie

Hi guys   In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't ...

MaryS

Roadie

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

no button for deleting premium

so i want to sign out for premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account before the 29th because then i have to pay again. please help...

Casual Listener

so i want to sign out for  premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account befo...

osornios

Spotify Star

507 Views

4 replies

0 likes

Login
Premium
Subscription
  • 507 Views
  • 4 replies
  • 0 likes

Premium account appears to have reverted to free

My premium account has rverted to free. I have not insutrcted spotify to do this, as far as I know. Presumably I just need to reset my account to premium. Does anyone know why this would happen.

Newbie

My premium account has rverted to free.  I have not insutrcted spotify to do this, as far as I know.  Presumably I just need to reset my account to premium.  Does anyone know why this ...

osornios

Spotify Star

260 Views

1 replies

0 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Someone changed my email account

Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that

Newbie

Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that    

Maxim

Spotify Star

312 Views

1 replies

0 likes

Security
  • 312 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?

Casual Listener

Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?

osornios

Spotify Star

487 Views

3 replies

0 likes

Account
Premium
  • 487 Views
  • 3 replies
  • 0 likes

Playlists and strange music

Recently strange music kept playing without me telling it to on my phone and my playlists just disappeared as I was listening on my iPhone app - I logged out - forgot and changed my password - what other precautions should I take and can I get my pla...

Newbie

Recently strange music kept playing without me telling it to on my phone and my playlists just disappeared as I was listening on my iPhone app - I logged out - forgot and changed my password - what o...

ajmitchell

Newbie

478 Views

3 replies

0 likes

Security
  • 478 Views
  • 3 replies
  • 0 likes

Payment problem.

Why I register premium member it charged me twice the fee????

Newbie

Why I register premium member it charged me twice the fee????

jean3601

Community Legend

274 Views

1 replies

0 likes

Premium
  • 274 Views
  • 1 replies
  • 0 likes

Cant get Family subscription

Hi, Apperently one cant get family subsciption if you pay trough ITunes, How can i change this? I´ve tried to change my payment method but i cant understand where to do it !

Newbie

Hi,    Apperently one cant get family subsciption if you pay trough ITunes,  How can i change this? I´ve tried to change my payment method but i cant understand where to do it !&nbs...

jean3601

Community Legend

290 Views

1 replies

0 likes

Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Debit Card Charges

Hi,Tried to register again with your P9.00 for 3mos however I was charged for P9.00 even the subscription failed due to my existing subscription with my debit card. Please refund me asap

Newbie

Hi, Tried to register again with your P9.00 for 3mos however I was charged for P9.00 even the subscription failed due to my existing subscription with my debit card. Please refund me asap

jean3601

Community Legend

270 Views

1 replies

0 likes

Premium
Subscription
  • 270 Views
  • 1 replies
  • 0 likes

Apply 12 Month Code to Account Not Processing.

I purchased a 12 month card online. The error message says I cannot combine both. I have canceled the third party subscription with Apple. Do I have to wait for my subscription to expire before I apply the code?

Newbie

I purchased a 12 month card online. The error message says I cannot combine both. I have canceled the third party subscription with Apple. Do I have to wait for my subscription to expire before I app...

Maxim

Spotify Star

262 Views

1 replies

0 likes

Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Same Playlist, multiple devices?

So I recently upgraded to a family account so my roommate can enjoy Spotify the same way I do while we game on the PS4. I can play music, he can play music, it's all good. I'm just wondering if there is a way one of us can pick a track, Playlist etc....

Casual Listener

So I recently upgraded to a family account so my roommate can enjoy Spotify the same way I do while we game on the PS4. I can play music, he can play music, it's all good. I'm just wondering if there...

Nico

Community Legend

344 Views

1 replies

0 likes

Account
Premium
  • 344 Views
  • 1 replies
  • 0 likes

Spotify on LG smart TV

Hi, I've been using Spotify on my LG smart TV for a couple of weeks now.Today I suddenly get the message "Es ist ein Fehler mit deinem Spotify Konto aufgetreten. Bitte besuche spotify.com/lg um ein Konto zu eroeffnen", which roughly means "There has ...

Casual Listener

Hi,   I've been using Spotify on my LG smart TV for a couple of weeks now. Today I suddenly get the message "Es ist ein Fehler mit deinem Spotify Konto aufgetreten. Bitte besuche spotify.com/...

fpnick

Casual Listener

302 Views

1 replies

0 likes

Account
Premium
  • 302 Views
  • 1 replies
  • 0 likes

fund return

hi i am using spotify free not premium and the last 2 month i didn't even have spotify downloaded on my phone and yet i was charged twice ,27 February and 27 March 9.99 each time and pls i want you to refund tnx .

Newbie

hi i am using spotify free not premium and the last 2 month i didn't even have spotify downloaded on my phone and yet i was charged twice ,27 February and 27 March 9.99 each time and pls i want you t...

Dreadlord

Community Legend

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Can't cancel subscription at all

It won't let me cancel my premium through Spotify nor Apple. I have no clue what to do.

Newbie

It won't let me cancel my premium through Spotify nor Apple. I have no clue what to do.

user-removed

Not applicable

348 Views

1 replies

0 likes

Subscription
  • 348 Views
  • 1 replies
  • 0 likes

New to Spotify - help!

So I just signed up for spotify and so far it's not going very well. For one, I signed in through facebook and it doesn't have the correct email connected with my account. Is there a way to change that? I want spotify related emails sent to my primar...

Newbie

So I just signed up for spotify and so far it's not going very well.    For one, I signed in through facebook and it doesn't have the correct email connected with my account. Is there a w...

Maxim

Spotify Star

287 Views

1 replies

0 likes

Account
  • 287 Views
  • 1 replies
  • 0 likes

Paying for VSpotify twice

I subscribed to Spotify premium for 9.99 per month, then I signed up to get premium for 5.99 per month through Vodafone but I'm now paying both.How do I unsubscribe for the 9.99 payment? When I attempt to do it on the website I am getting referred to...

Newbie

I subscribed to Spotify premium for 9.99 per month, then I signed up to get premium for 5.99 per month through Vodafone but I'm now paying both. How do I unsubscribe for the 9.99 payment? When I att...

osornios

Spotify Star

411 Views

1 replies

0 likes

Subscription
  • 411 Views
  • 1 replies
  • 0 likes

Tengo Premium pero me aparece Free

Hola! Contrate el servicio hace seis días de Premium y me aparece como Free, no se que hacer. Ya seguí todos los pasos en ayuda pero no funciona

Newbie

Hola! Contrate el servicio hace seis días de Premium y me aparece como Free, no se que hacer. Ya seguí todos los pasos en ayuda pero no funciona

osornios

Spotify Star

736 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 736 Views
  • 3 replies
  • 0 likes

Solved!! Can't login with facebook account (premium)

Hi, I've lost access to my Spotify account I made with facebook. On the desktop client I get the error "The username or password is incorrect". Same thing on the Android client. In chrome I get the error "too many redirects". The email associated wit...

Newbie

Hi,   I've lost access to my Spotify account I made with facebook. On the desktop client I get the error "The username or password is incorrect". Same thing on the Android client. In chrome I ...

osornios

Spotify Star

628 Views

1 replies

0 likes

Account
Login
Premium
  • 628 Views
  • 1 replies
  • 0 likes

Spotify premium

I had premium on my old phone, I hard reset the phone, logged in on my new phone.. Shows some of the songs I had.. But isn't premium.. If I add a new credit card is it gonna charge me double?

Newbie

I had premium on my old phone, I hard reset the phone, logged in on my new phone.. Shows some of the songs I had.. But isn't premium.. If I add a new credit card is it gonna charge me double?

osornios

Spotify Star

241 Views

1 replies

0 likes

Premium
  • 241 Views
  • 1 replies
  • 0 likes