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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 313 Views
  • 0 replies
  • 6 likes
  • Security
  • 313 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436498 Views
  • 971 replies
  • 108 likes
  • Account
  • 436498 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194059 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194059 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106395 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106395 Views
  • 70 replies
  • 11 likes

2 Month trial not working.

I've signed a 1 month contract and payd 14,90 BRL for it, i received the notification that i will receive a 2 month free trial, but when my payd month has ended my premium accout was blocked.Can you help me please?Thanks in advance.

  • Newbie
  • I've signed a 1 month contract and payd 14,90 BRL for it, i received the notification that i will receive a 2 month free trial, but when my payd month has ended my premium accout was blocked. Can yo...
  • kbrooksc
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 384 Views
  • 1 replies
  • 0 likes

Switched to Family and charged twice

I had my wife on the free trail... when it ended I had her subcribe by herself and forgot about the family deal. Canceled her Sub and enrolled in Family, but was still charged for her single plan. Both Signups and the cancel were within minutes of ea...

  • Newbie
  • I had my wife on the free trail... when it ended I had her subcribe by herself and forgot about the family deal. Canceled her Sub and enrolled in Family, but was still charged for her single pla...
  • kbrooksc
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Spotify Family - Cannot add member due to "not the same country as owner" even though we are

Hi, I cannot add my partner, who resides on the same address as me to the spotify family account.I get the message (roughly translated from Dutch) "you could not be added to the family account because you have to be in the same country as the owner o...

  • Newbie
  •   Hi,   I cannot add my partner, who resides on the same address as me to the spotify family account. I get the message (roughly translated from Dutch) "you could not be added to the fa...
  • kbrooksc
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Change email

Hey,I would like to change my E-Mail address but the form says that the address is already in use.Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotify over Facebook in the past.Regards, Jan

  • Casual Listener
  • Hey, I would like to change my E-Mail address but the form says that the address is already in use. Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotif...
  • kbrooksc
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 193 Views
  • 1 replies
  • 0 likes

Subscription

OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for cancelling it?

  • Newbie
  • OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for ...
  • kbrooksc
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 210 Views
  • 1 replies
  • 0 likes

I've been paying for Spotify each month but I don't think I have an account?

I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says there is no account with that email. How do I cancel...

  • Visitor
  • I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says t...
  • kbrooksc
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Trying to cancel

Spotify says that I'm subscribed as premium and will be charged again, but that I have to cancel through Apple ID.Apple ID says that my spotify subscription expired three months ago.I cannot find any other way to cancel my subscription.As my partner ...

  • Newbie
  • Spotify says that I'm subscribed as premium and will be charged again, but that I have to cancel through Apple ID. Apple ID says that my spotify subscription expired three months ago. I cannot find...
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Reset my account

Hello! Please reset my devices.

  • Newbie
  • Hello! Please reset my devices.
  • kbrooksc
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Very pissed off customer

My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediately. This is a pretty serious problem.

  • Music Fan
  • My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediate...
  • jean3601
  • Community Legend
  • 726 Views
  • 22 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 726 Views
  • 22 replies
  • 0 likes

Credit card debits twice a month

I am being charged on the same credit card twice per month at $11.99 per payment. Can you please advise? Perhaps we have signed up twice accidentally? Hughesrus - Jann

  • Casual Listener
  • I am being charged on the same credit card twice per month at $11.99 per payment.   Can you please advise?   Perhaps we have signed up twice accidentally?   Hughesrus  - Jann &nb...
  • hughesrus
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 179 Views
  • 2 replies
  • 0 likes

Cafe Use with OneMusic Hospitality Licence

We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? Kind regardsPaul.

  • Casual Listener
  • We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? &...
  • FNAKL37
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 222 Views
  • 1 replies
  • 0 likes

3 month offer

My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?

  • Newbie
  • My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?
  • osornios
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Set Device Password Help

I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can't send a password to my email address as there is n...

  • Visitor
  • I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can'...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 189 Views
  • 1 replies
  • 0 likes

Someone stole my account

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email address or the password for the account I don't know a...

  • Casual Listener
  • Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email add...
  • lokix
  • Casual Listener
  • 545 Views
  • 6 replies
  • 0 likes
  • Login
    Other
    Premium
    Security
  • 545 Views
  • 6 replies
  • 0 likes

Solved!! Subscription changed

I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can someone explain how that is legal? How can they cha...

  • Newbie
  • I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can ...
  • osornios
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Reopening closed account

Hi everyone!I closed my account because I thought I wasn't using it enough..but I miss it already!I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify doesn't work when I try to create an account it says emai...

  • Newbie
  • Hi everyone! I closed my account because I thought I wasn't using it enough..but I miss it already! I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify do...
  • osornios
  • Spotify Star
  • 685 Views
  • 1 replies
  • 1 likes
  • Account
  • 685 Views
  • 1 replies
  • 1 likes

Deactivated facebook

I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want to have to deactivate this account and start all ove...

  • Newbie
  • I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want t...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Subscription changed but I don't recall asking for it.

Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it wouldn't let me play anything, it kept skipping all son...

  • Casual Listener
  • ...  How do I have this investigated other than on a public board?
  • aiellas
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 291 Views
  • 2 replies
  • 0 likes

Account is being compromised. Need help

I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help.Got an email that my account email was changed, but I didn't do it. Luckily I can still access my account via Facebook. I opened the app on my phone w...

  • Newbie
  • I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help. Got an email that my account email was changed, but I didn't do it. Luckily I can still access ...
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Security
  • 190 Views
  • 1 replies
  • 0 likes

Email address has been changed! ?hacked

The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!

  • Casual Listener
  • The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!
  • LordRollin
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 564 Views
  • 1 replies
  • 0 likes