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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83269 Views

29 replies

0 likes

  • 83269 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104222 Views

10 replies

3 likes

Account
Login
  • 104222 Views
  • 10 replies
  • 3 likes

Solved!! Closed

N/A

Newbie

N/A

LordRollin

Community Legend

526 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Premium Spotify

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using the premium. I would like to know what happened, an...

Casual Listener

Last year around October or so, I cancelled spotify premium, but I realized today after join with sparks to get my spotify premium back I have been charged all this months without knowing, and using ...

Ana100988

Casual Listener

810 Views

7 replies

0 likes

Premium
Subscription
  • 810 Views
  • 7 replies
  • 0 likes

my account

I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to cancel. Finally a few days later when I tried again...

Casual Listener

I had subscribed for the free 30 day premium, I tried cancelling from my iphone the day it expired and spotify wuld not give me a confirmation. It only took me to tha page that asked why I wanted to ...

LordRollin

Community Legend

297 Views

1 replies

0 likes

Account
Free
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Monthly payment

Dear spotifyThis morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of april? And What happens to the other 9 days? Thankyou

Newbie

Dear spotify This morning i payed the monthly payment of 9,99 but i rememberd that i already payed that recently. So how is it possible that i pay 9,99 on the 30th of march and 9,99 on the 21st of a...

LordRollin

Community Legend

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

No puedo acceder a spotify premium

Tengo spotify premium y ahora sólo puedl acceder al gratuito ya seguí los pasos de ayuda del portal pero no funcionó

Newbie

Tengo spotify premium y ahora sólo puedl acceder al gratuito ya seguí los pasos de ayuda del portal pero no funcionó

AndresArarat89

Newbie

1054 Views

6 replies

4 likes

Account
  • 1054 Views
  • 6 replies
  • 4 likes

Solved!! Spotify

Por que si ya pague no puedo hacer uso.de spotify premium

Casual Listener

Por que si ya pague no puedo hacer uso.de spotify premium

Pamemal

Casual Listener

704 Views

2 replies

0 likes

Premium
  • 704 Views
  • 2 replies
  • 0 likes

cannot set password device

Hello,after receive spotify e-mail to set device password,i follow the link create the pass and confirm password,though it appears a red tag stating "There was a problem setting your password". Can anybody help to set the device password so that i ca...

Newbie

Hello,after receive spotify e-mail to set device password,i follow the link create the pass and confirm password,though it appears a red tag stating "There was a problem setting your password". &nbs...

KatesHere

Community Legend

462 Views

2 replies

0 likes

Free
  • 462 Views
  • 2 replies
  • 0 likes

Charged twice for premium

Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service.I was being helped by someone called Francis who I sent a bank statement to. I've cancelled premium and blocked payments from my card. Now ...

Newbie

Please help me. I've been in contact with Spotify support as I have been charged twice for the premium service. I was being helped by someone called Francis who I sent a bank statement to. I've canc...

osornios

Spotify Star

249 Views

1 replies

0 likes

Premium
  • 249 Views
  • 1 replies
  • 0 likes

need an album from my listening history

Hi, Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remember the cover (which was pink, blue, yellow-ish), I don't reme...

Visitor

Hi,   Last week I listened to a suggested album which I liked, but I didn't save it. It's apparently gone for good from my history and I can't find it in my suggestions again. I barely remembe...

osornios

Spotify Star

225 Views

1 replies

0 likes

Account
Premium
  • 225 Views
  • 1 replies
  • 0 likes

Refund.

I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately desperately need this refund. I cannot afford the premiu...

Newbie

I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately despe...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Unable to unfollow an artist

I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.

Newbie

I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.

osornios

Spotify Star

1502 Views

3 replies

1 likes

Premium
  • 1502 Views
  • 3 replies
  • 1 likes

CC expired, entered the new details & it started charging me twice. Deleted all songs...

My credit card expired so I received an email from spotify asking me to update my detail with the new card. I did this and now I'm being charged twice every month. Also, I log in to my account from my laptop (using the same email and password as I've...

Newbie

My credit card expired so I received an email from spotify asking me to update my detail with the new card.  I did this and now I'm being charged twice every month.   Also, I log in to my...

osornios

Spotify Star

512 Views

1 replies

0 likes

Subscription
  • 512 Views
  • 1 replies
  • 0 likes

Change email address

I'm a premium member of spotify and I need the password to log in the spotify app.The question is:- I don't remember my password.- My email is wrong. ¿Where I can write us to change my email adress?Thx.

Newbie

I'm a premium member of spotify and I need the password to log in the spotify app. The question is: - I don't remember my password. - My email is wrong.   ¿Where I can write us to change my...

driveflanger

Community Legend

492 Views

1 replies

0 likes

Account
Login
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Logging in

I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love to get back on my account and listen to my music. P...

Regular

I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love ...

osornios

Spotify Star

2037 Views

20 replies

1 likes

Account
Free
Login
  • 2037 Views
  • 20 replies
  • 1 likes

Subscription

How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!

Newbie

How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!

Maxim

Spotify Star

256 Views

1 replies

0 likes

Account
  • 256 Views
  • 1 replies
  • 0 likes

I cancelled my facebook acct / now cannot access Spotify

I have a Spotify account (under an old email) that was linked via Facebook. I cancelled / deleted my facebook account. Spotify is still charging my credit card and I cannot login to cancel / change my email / etc. What do I do?

Newbie

I have a Spotify account (under an old email) that was linked via Facebook.    I cancelled / deleted my facebook account.      Spotify is still charging my credit card an...

osornios

Spotify Star

261 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Confused about when I should sign up for Spotify Family Plan

Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and who should be the admin user. Here are the people who w...

Casual Listener

Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and...

Maxim

Spotify Star

641 Views

5 replies

0 likes

Account
Premium
Subscription
  • 641 Views
  • 5 replies
  • 0 likes

How to change from Spotify Premium to Sportify Student

Hey everybody, i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less.Do you now how to change that in the account? Thanks a lot for your help! Best regardsMarius

Newbie

Hey everybody,   i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less. Do you now how to change that in the account? ...

Maxim

Spotify Star

453 Views

1 replies

0 likes

Account
Premium
  • 453 Views
  • 1 replies
  • 0 likes

Spotify Promo

Hi.. Does spotify 3months promo needed you to pay regular first?It is stated there that first 3months is only 9php But I cant buy it?Im using PayMaya with 100php.. Please reply ASAP.

Newbie

Hi.. Does spotify 3months promo needed you to pay regular first? It is stated there that first 3months is only 9php   But I cant buy it? Im using PayMaya with 100php..   Please reply ...

Maxim

Spotify Star

355 Views

1 replies

0 likes

Account
Premium
  • 355 Views
  • 1 replies
  • 0 likes