Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4452 Views
0 replies
9 likes
Security

4452 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
3 weeks ago
chiccawith2cs
Visitor
463586 Views
974 replies
110 likes
Account

463586 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205153 Views
119 replies
117 likes
Account

1205153 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112924 Views
72 replies
12 likes
Account
Login
Premium

112924 Views
72 replies
12 likes

Free premium activation

I recently received Spotify premium free with my Rogers wireless however I had my Facebook linked to my free subscription.How do I delete my old slotify via fb because in order to activate Rogers I need my email but spitify says I can't use it becaus...

jfmartinsspot
Newbie
I recently received Spotify premium free with my Rogers wireless however I had my Facebook linked to my free subscription.How do I delete my old slotify via fb because in order to activate Rogers I n...
2016-04-26 6:55:03 AM
2016-04-26 7:44:11 AM
user-removed
Not applicable
1729 Views
1 replies
0 likes
Subscription

1729 Views
1 replies
0 likes

Solved!! Adding a family members

If I add a family member under the current saving plan - do they have to crewate their own account or do they log in under the main account? TIA

rbyers_nc
Casual Listener
If I add a family member under the current saving plan - do they have to crewate their own account or do they log in under the main account? TIA
2015-12-29 5:24:27 PM
2016-04-26 2:08:29 AM
Karenbws
Newbie
345 Views
3 replies
0 likes
Account
Login
Subscription

345 Views
3 replies
0 likes

I subscribe to Premium via Itunes, but I do not have access to Premium.

I subscribeand pay for Premium on Itunes, But now a week later, I still do not have access to Premium. This problem happend after I changed my login in from normail login with my email and password, to a Facebook login.I have subscribed for Premium w...

frodi
Newbie
I subscribeand pay for Premium on Itunes, But now a week later, I still do not have access to Premium. This problem happend after I changed my login in from normail login with my email and password, ...
2016-04-25 12:07:52 AM
2016-04-25 12:40:39 AM
Maxim
Spotify Star
129 Views
1 replies
0 likes
Premium

129 Views
1 replies
0 likes

Problem URL Spotify

Good afternoon, First, excuse me for my English. I hired a spotify family plan and I like to listen to music on my job to concentrate, but in my job some URLS with words like (mp3, mp4, games) are not allowed, and recently something has changed in sp...

gustavorbraz
Newbie
Good afternoon, First, excuse me for my English. I hired a spotify family plan and I like to listen to music on my job to concentrate, but in my job some URLS with words like (...
2016-04-25 9:23:20 PM
2016-04-25 12:25:23 AM
osornios
Spotify Star
557 Views
1 replies
0 likes
Other

557 Views
1 replies
0 likes

Solved!! weekly playlist

i have been on spotify for 2 months and just gotten my weekly playlist a month ago. i have this issue that i am mostly on hip hop and mandarin song but i am getting close to 50% of my weekly playlist song filled with Malay song ? this is the 2nd time...

tokiyo
Regular
i have been on spotify for 2 months and just gotten my weekly playlist a month ago. i have this issue that i am mostly on hip hop and mandarin song but i am getting close to 50% o...
2016-04-24 12:37:03 AM
2016-04-25 12:16:41 AM
LordRollin
Community Legend
262 Views
1 replies
0 likes
Subscription

262 Views
1 replies
0 likes

Can't access premium and the money has been taken from my bank

My account has been paid. The money was taken and I'm still not able to access my music.

bear4life6
Casual Listener
My account has been paid. The money was taken and I'm still not able to access my music.
2016-04-25 11:16:15 PM
2016-04-25 12:15:08 AM
osornios
Spotify Star
376 Views
4 replies
0 likes
Premium

376 Views
4 replies
0 likes

Change Login From Facebook to E-Mail

Hey,I want to delete my Facebook-Account for several reasons but can´t since I won´t be able to use my Spotify anymore. Is there any way I could change my Login-Data from Facebook to my E-mailadress and a new passwort?

isabella10
Newbie
Hey, I want to delete my Facebook-Account for several reasons but can´t since I won´t be able to use my Spotify anymore. Is there any way I could change my Login-Data from Facebook to my E-mailadres...
2016-04-25 10:45:01 PM
2016-04-25 12:13:51 AM
osornios
Spotify Star
225 Views
1 replies
0 likes
Account
Login
Security

225 Views
1 replies
0 likes

Solved!! Code for spotify premium

Hey! I have premium account on spotify but recently I've received a gift code for 30 days. My question is if I use the code now will it start working after this month subscription expires? If so, will I be charged for premium account or will the code...

MartuaMJ
Newbie
Hey! I have premium account on spotify but recently I've received a gift code for 30 days. My question is if I use the code now will it start working after this month subscription expires? If so, wil...
2016-04-25 4:40:28 PM
2016-04-25 12:12:07 AM
LordRollin
Community Legend
838 Views
1 replies
0 likes
Account
Other
Premium
Subscription

838 Views
1 replies
0 likes

Simple questions, help needed

1. If i start premium with a scratchcard (dont have visa) will i get free month? (doesnt seem so)2. If i buy premium, can you download music from spotify to put on an usb?Thanks Niek

NiekVb
Newbie
1. If i start premium with a scratchcard (dont have visa) will i get free month? (doesnt seem so) 2. If i buy premium, can you download music from spotify to put on an usb? Thanks Niek
2016-04-25 10:54:23 PM
2016-04-25 12:05:31 AM
osornios
Spotify Star
182 Views
2 replies
0 likes
Premium

182 Views
2 replies
0 likes

How to remove an invite

How do I remove an invite that has not been accepted

Toprail40
Casual Listener
How do I remove an invite that has not been accepted
2016-03-28 2:47:11 AM
2016-04-25 11:49:15 PM
osornios
Spotify Star
362 Views
3 replies
0 likes
Subscription

362 Views
3 replies
0 likes

Account is hacked

Dear Spotify, A stranger has been using my account for the last couple of days. As a solution I changed my password and it actually seems to work, but I'm really worried about how this could happen and how to prevent it. I'm pretty sure I did not use...

dstolker
Casual Listener
Dear Spotify, A stranger has been using my account for the last couple of days. As a solution I changed my password and it actually seems to work, but I'm really worried about how this...
2016-04-24 7:46:36 PM
2016-04-25 11:38:10 PM
osornios
Spotify Star
741 Views
5 replies
0 likes
Account
Login
Security

741 Views
5 replies
0 likes

Charged 3 times

Spotify charged me three times for one month what do I do! I don't have the money for this to be charged three times in one month!!!

flakerjt
Newbie
Spotify charged me three times for one month what do I do! I don't have the money for this to be charged three times in one month!!!
2016-04-25 9:17:40 PM
2016-04-25 9:29:30 PM
Maxim
Spotify Star
160 Views
1 replies
0 likes
Account

160 Views
1 replies
0 likes

Solved!! Cannot update my payment method because I am no longer a student

I am trying to change my payment method from one credit card to another. It tries to reverify that I am a student when I do this. However, since I am no longer a student, it fails this checkpoint and I cannot continue. I need to stop being a "student...

jacksjd
Newbie
I am trying to change my payment method from one credit card to another. It tries to reverify that I am a student when I do this. However, since I am no longer a student, it fails this checkpoint and...
2016-04-25 8:56:58 PM
2016-04-25 9:01:25 PM
Maxim
Spotify Star
291 Views
1 replies
0 likes
Subscription

291 Views
1 replies
0 likes

Subscribed but not premium

I subscribed as a student and it charged my account 5$ but then it didn't set my account to premium because it asked if I was a college student which I'm not I'm a high school student so I canceled it but it still didn't refund my 5$. Spotify should ...

Esperanza_tong
Newbie
I subscribed as a student and it charged my account 5$ but then it didn't set my account to premium because it asked if I was a college student which I'm not I'm a high school student so I canceled i...
2016-04-25 5:49:46 PM
2016-04-25 8:57:06 PM
Maxim
Spotify Star
196 Views
1 replies
0 likes
Account

196 Views
1 replies
0 likes

Unsuscribed last month but still charged in april

I have un suscribe last month but again been charged in the month of April. I went back and itr showed me as premium so I unsuscribe again today. I just want to confirm if my premium has been unsuscribed? also i should be refunded for the previous ch...

dazzling_324
Newbie
I have un suscribe last month but again been charged in the month of April. I went back and itr showed me as premium so I unsuscribe again today. I just want to confirm if my premium has been unsuscr...
2016-04-25 8:30:27 PM
2016-04-25 8:54:02 PM
Maxim
Spotify Star
138 Views
1 replies
0 likes
Account
Premium
Subscription

138 Views
1 replies
0 likes

messages disappeared

A bunch of my old messages/songs people sent me have disappeared. I think this happened when my Premium account "expired" (because I changed debit cards and forgot to update). I re-signed up for Premium with a new card number, but now it apepars that...

pariak
Casual Listener
A bunch of my old messages/songs people sent me have disappeared. I think this happened when my Premium account "expired" (because I changed debit cards and forgot to update). I re-signed up for Prem...
2014-01-29 10:47:50 PM
2016-04-25 8:30:40 PM
user-removed
Not applicable
668 Views
5 replies
0 likes

668 Views
5 replies
0 likes

Changing the email linked

I want to change The email linked to my spotify account cause its no longer in use but it requires my password to do do and i forgot it. How can I do so?

elena_lbc
Newbie
I want to change The email linked to my spotify account cause its no longer in use but it requires my password to do do and i forgot it. How can I do so?
2016-04-25 7:29:21 PM
2016-04-25 8:28:13 PM
LordRollin
Community Legend
182 Views
1 replies
0 likes
Account
Subscription

182 Views
1 replies
0 likes

Can my family member use their existing account when added to my family plan?

Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have the option to add our existing usernames, which conta...

toniawalters
Newbie
Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have th...
2016-04-25 4:22:09 PM
2016-04-25 6:03:56 PM
Maxim
Spotify Star
206 Views
1 replies
0 likes
Other

206 Views
1 replies
0 likes

Account hacked.

My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on @SpotifyCares and they had told me they had sent t...

Nudnerb
Newbie
My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on...
2016-04-25 4:12:41 PM
2016-04-25 6:02:02 PM
Maxim
Spotify Star
211 Views
1 replies
0 likes
Account

211 Views
1 replies
0 likes

Account

Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I connect them?

MahaBouhrani
Newbie
Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I con...
2016-04-25 5:22:59 PM
2016-04-25 6:00:56 PM
Maxim
Spotify Star
178 Views
1 replies
0 likes
Account

178 Views
1 replies
0 likes

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