Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76657 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94760 Views
9 replies
2 likes
Why cant I choose Paypal as payment when trying to activae my Premium with student discount?
Why cant I choose Paypal as payment when trying to activae my Premium with student discount?
Spotify Star
769 Views
3 replies
0 likes
Hi, What is the difference between the monthly and the yearly premium subscription?Is there a difference? The price is equal for both options. Are there (dis)advantages bound to one of the two? Thanks!
Hi, What is the difference between the monthly and the yearly premium subscription? Is there a difference? The price is equal for both options. Are there (dis)advantages bound to o...
Spotify Star
676 Views
1 replies
0 likes
I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that was needed to check my school status but I was still...
I was attempting to sign up for the student discount but read that I had to be an active student and i had just ended my semester and took a break. I never finished filling out the information that w...
Roadie
279 Views
3 replies
0 likes
This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them. I saw someone make playlists I never made on my Spotify, so I assume someone has been us...
This started 2 days ago, I kept getting logged out of my offline devices even after resetting my password and disconnecting all my devices and reconnecting them. I saw someone make pla...
Roadie
329 Views
1 replies
1 likes
Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over
Ok so ive never had a premium account , it said i was gonna get a 7 day trial i exit the app and it said my 7 day trial was over
Not applicable
311 Views
1 replies
0 likes
I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99
I'm tryin to get my premium as it's got put na k to free one but can't pay for it thu iTunes what other was can I pay for it and will it still be $12.99
Not applicable
296 Views
2 replies
0 likes
Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan.Gives her the error about the gift card or itunes account.Her and I both, have not used itunes or a giftcard for anything Spotify related. HELP. (Could it be be...
Activated the Spotify Family Plan for my girlfriend, but its not letting her join my plan. Gives her the error about the gift card or itunes account. Her and I both, have not used itunes or a giftc...
Casual Listener
472 Views
3 replies
0 likes
Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...
Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...
Newbie
4151 Views
6 replies
0 likes
I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant change your password without knowing the original ...
I had originally made an error when entering my e mail address in my profile. I want to edit my e mail address in the edit profile section, but, the problem is I've forgotten my password and you cant...
Spotify Star
389 Views
3 replies
0 likes
Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I requested to have 2 of the accounts that i dont use c...
Hello, so i have checked all 3 accounts that i have, and i do not see any recipt for the premium. I was also charged twice. But, my concern is that i cannot figure out which account was charged. I re...
Casual Listener
370 Views
2 replies
0 likes
Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!
Hello, I'm trying to contact help but after filling out the form it says they will get back to me but I have no response or even an automated message!
Regular
1173 Views
9 replies
0 likes
Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up to 10.49 and then 11.19 over the last several months wi...
Combing through my bank statement and I happened to notice that my normally 9.99/mo CAD subscription (as still advertised here: https://www.spotify.com/ca-en/premium/?checkout=false) has gone up...
Community Legend
1012 Views
5 replies
0 likes
Dear spotify community,Hello! I cant pay for my premium subscription, i have tried multiple times but it still says:" Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another paym...
Dear spotify community, Hello! I cant pay for my premium subscription, i have tried multiple times but it still says: " Oops, seems your card or payment provider is having a bad day. Don't worry,...
Community Legend
995 Views
1 replies
0 likes
PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family member back to unlimited I dont have that option. The ...
PLEASE HELP, my daughter was logged into our Spotify and redeemed a 'family membership' offer by mistake. We were on Spotify unlimited for £4.99 per month and now when I try to revert from family mem...
Spotify Star
422 Views
3 replies
0 likes
Someone chnanged my account - email adress and password, I cant not use my account- what can i do?
Someone chnanged my account - email adress and password, I cant not use my account- what can i do?
Spotify Star
329 Views
1 replies
0 likes
I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How can I get my original rate back!?!?
I had to use a new credit card, and the website wouldn't let me. The wheel kept spinning, so I had to downgrade before I could upgrade, and now this costs 13.99 instead of the 9.99 I was paying. How ...
Spotify Star
345 Views
1 replies
0 likes
Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help would be appreciated, as I do not know my ways around the Spot...
Hello. I have recently noticed on my bank statement that I have been charged $5 for a Spotify membership on my debit card that I have NEVER linked to my spotify account. Any communal help wo...
Community Legend
247 Views
1 replies
0 likes
Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and everything is ok, but I feel I paid 100 NOK extra ...
Hello. I'm struggling with my premium family edition. My sister joined me, but we can't listen to music at the same time without interrupting eachother. At my spotify profile it says she's active and...
Community Legend
446 Views
1 replies
0 likes
Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I change this I've followed the directions on the website...
Help ive changed banks and I've been trying to update my payment information and it isn't letting me my payment comes off at the end of the month and my old bank account has been closed how do I chan...
Community Legend
1789 Views
10 replies
0 likes
Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens...If I try to pay trough PayPal the system says I need do enable javascript which is already enabled and I can´t pay ...
Hi, I am trying to suscribe to Premium once more but when trying to pay, the system is continuosly charging but nothing more happens... If I try to pay trough PayPal the system says I n...
Community Legend
1405 Views
7 replies
0 likes
