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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156777 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156777 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10621 Views
  • 3 replies
  • 10 likes
  • Security
  • 10621 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507109 Views
  • 985 replies
  • 112 likes
  • Account
  • 507109 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124503 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124503 Views
  • 74 replies
  • 12 likes

Wrong account got premium

Hey my email is registered on 2 accounts and the wrong one got premium. How do I solve this?

  • Visitor
  • Hey my email is registered on 2 accounts and the wrong one got premium. How do I solve this?
  • osornios
  • Spotify Star
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 320 Views
  • 2 replies
  • 0 likes

What happened to my account?!!!!

Last night I went to open Spotify and I get this error message. I have attached pictures of everything. I had created my account through Facebook and would like to keep it that way. I originally signed up for the free trial and emailed my school ID s...

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  • Regular
  • Last night I went to open Spotify and I get this error message. I have attached pictures of everything. I had created my account through Facebook and would like to keep it that way. I originally sign...
  • Jordi
  • Community Legend
  • 1724 Views
  • 12 replies
  • 0 likes
  • Account
  • 1724 Views
  • 12 replies
  • 0 likes

How to delete my account

I'm supposed to get free Spotify from Vodafone but I'm being charged every month. How do I unsubscribe.

  • Newbie
  • I'm supposed to get free Spotify from Vodafone but I'm being charged every month. How do I unsubscribe.
  • osornios
  • Spotify Star
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Spotify won't connect to my Facebook

Hey guys!I've been having the following problem:I had a Spotify account prior to the one I have now.the first one I set up using my facebookAccount. since somebody else was using my first account, as well, I wanted to get rid of it & simply set up a ...

  • Casual Listener
  • Hey guys! I've been having the following problem: I had a Spotify account prior to the one I have now. the first one I set up using my facebookAccount. since somebody else was using my first acc...
  • Dreadlord
  • Community Legend
  • 339 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 339 Views
  • 5 replies
  • 0 likes

No tengo premium

Me descontaron el pago de mi tarjeta visa de debito y no me deja entrar al premium, inicio sesión y sigue diciendo actualizar pagoCheque mi tarjeta y ya me lo habían descontado

  • Newbie
  • Me descontaron el pago de mi tarjeta visa de debito y no me deja entrar al premium, inicio sesión y sigue diciendo actualizar pago Cheque mi tarjeta y ya me lo habían descontado
  • gnovella16
  • Roadie
  • 189 Views
  • 1 replies
  • 1 likes
  • Premium
  • 189 Views
  • 1 replies
  • 1 likes

No internet connection detected. Spotify will automatically try to reconnect when it detects an inte

SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I HAVE DOWNLOADED OFFLINE WHICH MEANS I CAN'T FIND A...

  • Casual Listener
  • SPOTIFY KEEPS SAYING I HAVE NO INTERNET WHEN I HAVE FULL BARS!!!!!!!!! IT EITHER SAYS THAT OR IT SAYS "CANT PLAY CURRENT TRACK" ITS SO ANNOYING PLEASE HELP!!!!!! I CAN USUALLY ONLY PLAY MUSIC WHICH I...
  • gnovella16
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 210 Views
  • 1 replies
  • 0 likes

I want to upgrade from premium to family

When i go to upgrade from my premium account to a family account. the message i get is that their is no support for this action at the moment how can i do it? trying to add my daugter for her birthday?

  • Newbie
  • When i go to upgrade from my premium account to a family account. the message i get is that their is no support for this action at the moment how can i do it? trying to add my daugter for her birthda...
  • LordRollin
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Premium student account

Since I have been In college (3 years) I have been receiving the student discounted price each month for premium. This recently changed and I have started being charged the full amount. Does anyone know why this would happen? I am still a college stu...

  • Newbie
  • Since I have been In college (3 years) I have been receiving the student discounted price each month for premium. This recently changed and I have started being charged the full amount. Does anyone k...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Spotify App for iPhone

I am unable to login through the app on my iPhone because it thinks I am in Germany, which I am not. I have changed my country settings to what country I want it to think I'm in, but it is still telling me that I can only use Spotify abroad for 14 da...

  • Newbie
  • I am unable to login through the app on my iPhone because it thinks I am in Germany, which I am not. I have changed my country settings to what country I want it to think I'm in, but it is still tell...
  • LordRollin
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Security
  • 224 Views
  • 1 replies
  • 0 likes

¿Desde cuando hay limite de dispositivos sincronizados "offline"? ADIOS SPOTIFY

Hola!!! Solo quiero dejar mi queja por haber modificado las condiciones sin avisar... de un día para otro se me han desincronizado mis listas de todos los dispositivos... (que no son pocos) ahora ya no tengo listas en ipod, ipad, surface, android, ip...

  • Newbie
  • Hola!!!   Solo quiero dejar mi queja por haber modificado las condiciones sin avisar... de un día para otro se me han desincronizado mis listas de todos los dispositivos... (que no son pocos) ...
  • OviiiOne
  • Community Legend
  • 845 Views
  • 1 replies
  • 1 likes
  • Premium
  • 845 Views
  • 1 replies
  • 1 likes

Solved!! How to reset a family member (Premium) password ?

Hi, My premium account works nice but I didn't find where I can reset my son password as a family member (Premium Subscription).Thanks for your helpMEBY

  • Casual Listener
  • Hi,   My premium account works nice but I didn't find where I can reset my son password as a family member (Premium Subscription). Thanks for your help MEBY
  • e-meby
  • Casual Listener
  • 57638 Views
  • 2 replies
  • 0 likes
  • Account
  • 57638 Views
  • 2 replies
  • 0 likes

Charge to my phone not to my debit card?

Hi, I pay for my sons mobile phone on the 3 network. He set up a spotify account on his tablet ( not 3 via our normal broadband) , put in his debit card for payments and his(mine) mobile number. The phone has been charged for the subscription , therf...

  • Casual Listener
  • Hi, I pay for my sons mobile phone on the 3 network. He set up a spotify account on his tablet ( not 3 via our normal broadband) , put in his debit card for payments and his(mine) mobile number. The ...
  • penfoldblue
  • Casual Listener
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

overcharged

Why have I been charged twice this month???

  • Newbie
  • Why have I been charged twice this month???
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Other
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! How do I merge two accounts?

Hi Everyone,I have a little problem here.So basically I was using Spotify in Germany via my Facebook login. Now I live in Australia and after two weeks I wasnt able to login anymore. So I created a new Spotify account. But I cant access my playlist e...

  • Casual Listener
  • Hi Everyone, I have a little problem here. So basically I was using Spotify in Germany via my Facebook login. Now I live in Australia and after two weeks I wasnt able to login anymore. So I created...
  • B3rkhan
  • Casual Listener
  • 450 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
  • 450 Views
  • 2 replies
  • 0 likes

I Need my facebook disconnected from my spodify on a computer

I already have my facebook connected to my own computer and telephone, but then i also logged in on spodify on another computer through facebook and i cant disconnect it from that computer, which is what i would like to? is there anyway to maybe disc...

  • Newbie
  • I already have my facebook connected to my own computer and telephone, but then i also logged in on spodify on another computer through facebook and i cant disconnect it from that computer, which is ...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Service available, but app unavailable

Hi, I'm currently based in Monaco, and am a Premium Member (well, was until a few minutes ago). I'm able to use Spotify on the computer/web and on my iPhone. However, the app is not available in the Google Play Store (just switched from iPhone to And...

  • Visitor
  • Hi,   I'm currently based in Monaco, and am a Premium Member (well, was until a few minutes ago). I'm able to use Spotify on the computer/web and on my iPhone. However, the app is not availabl...
  • osornios
  • Spotify Star
  • 1645 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 1645 Views
  • 3 replies
  • 0 likes

compte piraté

bonjour, plus d'accces a mon compte premiumlogin pasword et email modifié que dois je faire ? merci

  • Casual Listener
  • bonjour,   plus d'accces a mon compte premium login pasword et email modifié   que dois je faire ?   merci
  • osornios
  • Spotify Star
  • 1572 Views
  • 3 replies
  • 0 likes
  • Account
  • 1572 Views
  • 3 replies
  • 0 likes

Account hacked

Hi, I just realized that I was hacked. I never noticed until now, but when I went to change my password, it seems that my email and password was already changed to something that I did not recognize. I first checked the email I used to sign up for th...

  • Newbie
  • Hi, I just realized that I was hacked. I never noticed until now, but when I went to change my password, it seems that my email and password was already changed to something that I did not recognize....
  • user-removed
  • Not applicable
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 188 Views
  • 1 replies
  • 0 likes

My account was hacked

I have now resolved the problem but thought I might let you guys know anyway. Today as I was working and listening to music my spotify started playing through a device that I don't recognize some device names "Inori". After wrestling back and forth a...

  • Newbie
  • I have now resolved the problem but thought I might let you guys know anyway. Today as I was working and listening to music my spotify started playing through a device that I don't recognize some dev...
  • user-removed
  • Not applicable
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 195 Views
  • 1 replies
  • 0 likes

My account has been hacked

I've had an email to say that my registered email address has been changed. I did not make the change and do not recognise the new email address that has been quoted in the message received.I've sent on online message to the Spotify Support but wante...

  • Visitor
  • I've had an email to say that my registered email address has been changed. I did not make the change and do not recognise the new email address that has been quoted in the message received. I've ...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 154 Views
  • 1 replies
  • 0 likes