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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83329 Views

29 replies

0 likes

  • 83329 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104304 Views

10 replies

3 likes

Account
Login
  • 104304 Views
  • 10 replies
  • 3 likes

Spotify abroad but I live abroad

Hi can you please assist me to change my country to UAE, I no longer live in Australia and Spotify has now locked me out so cannot update my details. Also my premium payment has failed as it is linked to my Australian credit card which I cancelled. T...

Casual Listener

Hi can you please assist me to change my country to UAE, I no longer live in Australia and Spotify has now locked me out so cannot update my details. Also my premium payment has failed as it is linke...

Merik

Community Legend

511 Views

3 replies

0 likes

Login
  • 511 Views
  • 3 replies
  • 0 likes

Spotify charging me £9.99 a month.

I'm being charged £9.99 per month for Spotify premium. I can't access the account, as I wish to cancel the premium. I've been getting charged £9.99 a month for a long time now, but haven't been able to access the account to cancel it. Can anyone help...

Newbie

I'm being charged £9.99 per month for Spotify premium. I can't access the account, as I wish to cancel the premium. I've been getting charged £9.99 a month for a long time now, but haven't been able ...

Merik

Community Legend

524 Views

1 replies

0 likes

Account
Premium
Subscription
  • 524 Views
  • 1 replies
  • 0 likes

I have more than 4 family members

We have 15 people in our family and I pay the bill, how can I add them? Im limited to 4 at the moment. Can you help?

Newbie

We have 15 people in our family and I pay the bill, how can I add them? Im limited to 4 at the moment. Can you help?

Merik

Community Legend

487 Views

1 replies

0 likes

Account
  • 487 Views
  • 1 replies
  • 0 likes

I have spotify premium but switched to Iphone from Andriod and now i don't have it.

So I recently changed from andriod to Apple and I pay monthly for spotify premium. But apparently i dont have premium and it will only offer me Family deals. Please Help

Newbie

So I recently changed from andriod to Apple and I pay monthly for spotify premium. But apparently i dont have premium and it will only offer me Family deals.    Please Help  

Merik

Community Legend

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

Music not available

Hello, Sorry for my bad english but I'm french.. I can't listen to any music on my computer. Since the two last weeks I have the message that the music isn't available... For all the musics. I've no problem on my mobil but I pay way to much to not li...

Casual Listener

Hello,  Sorry for my bad english but I'm french..  I can't listen to any music on my computer. Since the two last weeks I have the message that the music isn't available... For all the mu...

tommychon

Casual Listener

389 Views

2 replies

0 likes

Premium
  • 389 Views
  • 2 replies
  • 0 likes

iTunes

Hii! Uhm, so I usally purchase Spotify premium with an iTunes card, but this time it's not letting me purchase it. Please help!

Casual Listener

Hii! Uhm, so I usally purchase Spotify premium with an iTunes card, but this time it's not letting me purchase it. Please help!

KatesHere

Community Legend

451 Views

3 replies

0 likes

  • 451 Views
  • 3 replies
  • 0 likes

Spotify can't access my mailaddress provided on facebook apparently [SOLVED]

I have the following problem: It seems Spotify can't access the information provided on my facebook account that I used to log in. My birthday is wrong and the email address isn't shown. This also seems to lead to an error (see below).It looks like t...

Newbie

I have the following problem:   It seems Spotify can't access the information provided on my facebook account that I used to log in. My birthday is wrong and the email address isn't shown. Thi...

KatesHere

Community Legend

381 Views

1 replies

0 likes

Account
Login
  • 381 Views
  • 1 replies
  • 0 likes

Payment came out twice

Payment came out 3/30 and 3/27 please tell me what is going on [email deleted for security reasons]

Newbie

Payment came out 3/30 and 3/27 please tell me what is going on [email deleted for security reasons]

KatesHere

Community Legend

266 Views

1 replies

0 likes

Other
  • 266 Views
  • 1 replies
  • 0 likes

Changing Country Help

Hey, I've been sharing a family plan with a bunch of friends for some months now, but last month I moved to another country, where I will stay for some months. So my friend refreshed the membership and gave me the code but I got the error "That you n...

Newbie

Hey,   I've been sharing a family plan with a bunch of friends for some months now, but last month I moved to another country, where I will stay for some months. So my friend refreshed the mem...

KatesHere

Community Legend

267 Views

1 replies

0 likes

Account
Premium
Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Charged but unable to use premium

I was charged on my debit card after I was unable to get Spotify premium for 1/2 off because they could not authorize my student status. I just need to get my money back.

Newbie

I was charged on my debit card after I was unable to get Spotify premium for 1/2 off because they could not authorize my student status. I just need to get my money back.

osornios

Spotify Star

268 Views

1 replies

0 likes

Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Help with Changing Country Settings [Error 408]

I'm trying to log in to Spotify, but whenever I try to log in, it either crashes immediately, or when I do get in, it boots me right back out saying my country doesn't match the one in my profile. I'm from canada, but spotify is telling me it's set t...

Newbie

I'm trying to log in to Spotify, but whenever I try to log in, it either crashes immediately, or when I do get in, it boots me right back out saying my country doesn't match the one in my profile. &...

KatesHere

Community Legend

448 Views

1 replies

0 likes

Account
  • 448 Views
  • 1 replies
  • 0 likes

payment problems for family plan: error: oops your credit card company is having a bad day

I am trying to make a family sharing account, but my credit card is not going through. I have used this card with a free Spotify account earlier, so I know that it has worked. Is the problem that I cannot use the same card for a different account? I ...

Casual Listener

I am trying to make a family sharing account, but my credit card is not going through.  I have used this card with a free Spotify account earlier, so I know that it has worked.  Is the...

osornios

Spotify Star

611 Views

4 replies

0 likes

Account
Other
Subscription
  • 611 Views
  • 4 replies
  • 0 likes

Me realizaron múltiples cargos en mi tarjeta

Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si tenía varios cargos.

Casual Listener

Traté de contratar premium desde el celular pero al momento de aceptar me decía que no se pudo realizar la operación y que no se realizó el cobro, lo intente varias veces y al verificar mi tarjeta si...

Frost_Leviathan

Casual Listener

403 Views

2 replies

0 likes

Premium
Subscription
  • 403 Views
  • 2 replies
  • 0 likes

payment

I was charged 9.99 for my spotify premium after the thirty days but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to student premium so I only have to pay $5.00. I feel as th...

Newbie

I was charged 9.99 for my spotify premium after the thirty days  but I thought i would be able to cancel it on time but I was a day too late. I was wondering, is there any chance I change it to ...

KatesHere

Community Legend

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

Only a quarter of my music plays when randomized

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wrong

Newbie

The subject basically explains it. I want to just randomize all my music. Yet when i do this it only randomized like the first 40 songs. Anyone else have this problem? Or am i just doing something wr...

osornios

Spotify Star

256 Views

1 replies

0 likes

Other
  • 256 Views
  • 1 replies
  • 0 likes

On the day of unsubscribe, spotify gets money from my bank account

Hi folks, as you read the title. It actually says it all.I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined. Three months had passed and I forgot to write me off ...

Newbie

Hi folks, as you read the title. It actually says it all. I've been a time member of spotify but never premium member. Since the action was that premium costs 1 euro for three months, I was joined...

KatesHere

Community Legend

304 Views

1 replies

0 likes

Account
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Unable to redeem giftcard

I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me. I keep getting the following msg:Helaas kun je deze Premium-code niet op je account toepassen. Dit komt waarschijnlijk omdat je een bestaand a...

Casual Listener

I recentely recieved 2 giftcards, today 13-04-2016 I tried to redeem one of those cards and it wont let me.   I keep getting the following msg: Helaas kun je deze Premium-code niet op je acco...

driveflanger

Community Legend

520 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 520 Views
  • 3 replies
  • 0 likes

Refund My Money

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

Newbie

Asking for my money Pulled.İts Gotta me money.Help.Refund My Money

Jordi

Community Legend

372 Views

1 replies

0 likes

Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Password change not working

I recently reset my password, and still will not let me sign in. Can you please let me know.

Newbie

I recently reset my password, and still will not let me sign in. Can you please let me know.

Nico

Community Legend

330 Views

1 replies

0 likes

Security
  • 330 Views
  • 1 replies
  • 0 likes

Country changed to FR from DE

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea. please help

Casual Listener

My Country changed to France from Germany in my Account. Cant change it back. Updating my Billing details doesn´t work. Fench music is cool but not my cup of tea.   please help

kbrooksc

Community Legend

494 Views

3 replies

0 likes

Account
  • 494 Views
  • 3 replies
  • 0 likes