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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420755 Views
  • 965 replies
  • 108 likes
  • Account
  • 420755 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186161 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186161 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

No Confirmation Email

I cannot log in due to the fact that I have not received a conformation email. I can use spotify on my phone just fine, but cannot log into my computer throught the same account because of an error that says I havent confirmed my account.

  • Casual Listener
  • I cannot log in due to the fact that I have not received a conformation email. I can use spotify on my phone just fine, but cannot log into my computer throught the same account because of an error t...
  • kbrooksc
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Spotify "forgets" payment details

Hello, I have been using Spotify for a long time... but what annoys me is that about once per year I get a message (in the app and via e-mail) that my payment for Spotify Premium has failed. And I have used the same credit card details since day 1......

  • Newbie
  • Hello,   I have been using Spotify for a long time... but what annoys me is that about once per year I get a message (in the app and via e-mail) that my payment for Spotify Premium has failed....
  • kbrooksc
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

not accepting payment

Hi, Im trying to pay for premium Spotify and am getting the following error message: “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.” Ive tried:Paying on...

  • Newbie
  • Hi,   Im trying to pay for premium Spotify and am getting the following error message:   “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been c...
  • kbrooksc
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Unable to open Spotify

I download Spotify on to my Samsung S5. I am unable to open it. I setup my account but now it won't open. No error message neither. Please help!

  • Newbie
  • I download Spotify on to my Samsung S5. I am unable to open it. I setup my account but now it won't open. No error message neither. Please help!
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Other
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Spinning Wheel on Payment Page

Hello all- When I go to sign up for Spotify premium, I get to the page where you enter in your credit card, and the page won't load. There is just a spinning wheel that spins forever. I tried clearing my cookies and my cache and it did not work. I ha...

  • Casual Listener
  • Hello all-   When I go to sign up for Spotify premium, I get to the page where you enter in your credit card, and the page won't load. There is just a spinning wheel that spins forever. I trie...
  • charleso121
  • Casual Listener
  • 1057 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1057 Views
  • 2 replies
  • 0 likes

Can't link an account to Facebook

Hi,I have two accounts, when I try to share a song by Facebook with account A I have an error "this account is already link to another" so I go to account B for unlink Facebook but I receive an error during the unlink operationsCan we help me? How I ...

  • Newbie
  • Hi, I have two accounts, when I try to share a song by Facebook with account A I have an error "this account is already link to another" so I go to account B for unlink Facebook but I receive an e...
  • ryanmedia
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Payment failed

I get this message every month I think, and I supply the same payment details every time. Why does it keep complaining?

  • Casual Listener
  • I get this message every month I think, and I supply the same payment details every time. Why does it keep complaining? 
  • ryanmedia
  • Roadie
  • 1200 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1200 Views
  • 3 replies
  • 0 likes

Changing Country

I have moved to South Africa and I am unable to select it as my country from the country selector in my account profile. In fact, I can't select or input any country besides USA. I cannot use Spotify until the auto detected country and the account pr...

  • Newbie
  • I have moved to South Africa and I am unable to select it as my country from the country selector in my account profile. In fact, I can't select or input any country besides USA. I cannot use Spotify...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! 50% off for a student premium spotify

I just saw the add of 50% for a student subscription which made me decide to get premium however I'm a student in Highschool, not college and obviously it can't indetify me since I don't go to college...Is there any way to prove my identity that I'm ...

  • Casual Listener
  • I just saw the add of 50% for a student subscription which made me decide to get premium however I'm a student in Highschool, not college and obviously it can't indetify me since I don't go to colleg...
  • ArtyRykoff
  • Casual Listener
  • 825 Views
  • 4 replies
  • 0 likes
  • Premium
  • 825 Views
  • 4 replies
  • 0 likes

Cancelled subscription, button for cancelling now gone, side still says subscription will renew

I cancelled my subscription for premium (100% sure, got confirmation and could not use premium anymore). For some reason now i have access to premium again without renewing it manually. The button for cancelling the subscription is gone now(!), but t...

  • Newbie
  • I cancelled my subscription for premium (100% sure, got confirmation and could not use premium anymore). For some reason now i have access to premium again without renewing it manually. The button fo...
  • SuperWisdom
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Recently made a new account with Premium UNDER the same email as my Spotify Free account

Recently I subscribed to Spotify Premium by logging in using my Facebook account through my phone while I was at work (forgot that I had registered with a username for home instead of through Facebook). However, both my FB and home account uses the s...

  • Newbie
  • Recently I subscribed to Spotify Premium by logging in using my Facebook account through my phone while I was at work (forgot that I had registered with a username for home instead of through Faceboo...
  • SuperWisdom
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

I cancelled my premium a few days prior to its deadline. Got charged again last night

I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription. To my confusion, i discovered i was charged 0.99 accordingly la...

  • Casual Listener
  • I subscribe to the 0.99 for 3 months promotion on December 29th 2015 and two days before it was suppose to charge me again on the 29th of March 2016, i cancelled my premium subscription.   To ...
  • SuperWisdom
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

BEING CHARGED BUT NOT ON PREMIUM

I am being charged monthly but it has only let me use the free service it is asking me to try a free month again. Whats up with this. Not happy.

  • Newbie
  • I am being charged monthly but it has only let me use the free service it is asking me to try a free month again.   Whats up with this.   Not happy.
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
  • 144 Views
  • 1 replies
  • 0 likes

9 pesos premium subscription

I saw this ad yesterday in facebook. That for only 9 pesos I will be able to get 3 month premium subscription. So I tried. Then today, I'm trying to purchase something from the play store that shocked me cause I know I have enough balance but all of ...

  • Newbie
  • I saw this ad yesterday in facebook. That for only 9 pesos I will be able to get 3 month premium subscription. So I tried. Then today, I'm trying to purchase something from the play store that shocke...
  • osornios
  • Spotify Star
  • 794 Views
  • 3 replies
  • 0 likes
  • 794 Views
  • 3 replies
  • 0 likes

Cancel my Premium Trial

I need to cancel the premium trial because Spotify is not giving me what I am looking for.

  • Newbie
  • I need to cancel the premium trial because Spotify is not giving me what I am looking for.
  • SuperWisdom
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Sportify premium with fido stopped

For some reason my spotify premium which came with my fido pulse stopped. the two years i was supposed to get hasn't passed and i'm wondering how I got downgraded with no intervention from me or anyone else. I was able to use premium yesterday

  • Newbie
  • For some reason my spotify premium which came with my fido pulse stopped.   the two years i was supposed to get hasn't passed and i'm wondering how I got downgraded with no intervention from m...
  • user-removed
  • Not applicable
  • 790 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 790 Views
  • 1 replies
  • 0 likes

Spotify thinks Im abroad

Just got back from a vacation from Hongkong and when i tried to open my spotify account here in the Philippines (where I lived) , it was logged out and i cant open it plus it kept saying that i could only use spotify abroad for 14 days.

  • Newbie
  • Just got back from a vacation from Hongkong and when i tried to open my spotify account here in the Philippines (where I lived) , it was logged out and i cant open it plus it kept saying that i could...
  • user-removed
  • Not applicable
  • 174 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 174 Views
  • 2 replies
  • 0 likes

Need clarity regarding upgrades/etc

I signed up for the student aqddition. It debited the amount of my checking account and placed me on a free trial. I have emailed Spotify regarding this and have not had any response (it has been over a week now). My question is.....1.) Am I paying f...

  • Casual Listener
  • I signed up for the student aqddition. It debited the amount of my checking account and placed me on a free trial. I have emailed Spotify regarding this and have not had any response (it has been ove...
  • user-removed
  • Not applicable
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Student discount

So I already have a premium account and didn't realise you can have student discount. I don't understand how I just update my current monthly plan by applying the discount as UNIDAYS doesn't give me a discount code. Everytime I click 'redeem' it take...

  • Newbie
  • So I already have a premium account and didn't realise you can have student discount. I don't understand how I just update my current monthly plan by applying the discount as UNIDAYS doesn't give me ...
  • MattSuda
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

No option to add music to my playlist.

Right i seem to be having an issue, and don't see where to find the help to sort it out. I have recently moved my playlist over to my boyfriends spotify account, i can listen to it fine, but when ever i try and add new music to my playlist there is n...

  • Newbie
  • Right i seem to be having an issue, and don't see where to find the help to sort it out.   I have recently moved my playlist over to my boyfriends spotify account,   i can listen t...
  • user-removed
  • Not applicable
  • 934 Views
  • 1 replies
  • 0 likes
  • Other
  • 934 Views
  • 1 replies
  • 0 likes