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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422281 Views
  • 965 replies
  • 108 likes
  • Account
  • 422281 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186969 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186969 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103654 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103654 Views
  • 70 replies
  • 10 likes

Release payment through paypal for Brazil

Hi,I will no longer use a credit card and I'm losing my premium account, would it be possible to pay through paypal, I'm living in Brazil. I'm already a premium, just need to renew my subscription.I would be glad if you guys make this possible, becas...

  • Casual Listener
  • Hi, I will no longer use a credit card and I'm losing my premium account, would it be possible to pay through paypal, I'm living in Brazil. I'm already a premium, just need to renew my subscription....
  • stief
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 2 replies
  • 0 likes

Solved!! payment not confirmed by spotify service

Good morning, I've spotify premium signature since past year, but on this month April 4, the payment was not confirmed by the spotify, the service is telling me that it was not possible to identify the payment using my main card information.But the p...

  • Casual Listener
  • Good morning, I've spotify premium signature since past year, but on this month April 4, the payment was not confirmed by the spotify, the service is telling me that it was not possible to identify t...
  • whiplk
  • Casual Listener
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 2 replies
  • 0 likes

Solved!! I was TRIPLE charged this month....

Hi,I'm writing here hoping to reach a spotify staff, and I saw some posts with similar problems.When I checked my bills I saw that I paid spotify 3 times for a single accound premium membership.On the same day April 3 (my payment day) 48HKD$ (usual m...

  • Newbie
  • Hi, I'm writing here hoping to reach a spotify staff, and I saw some posts with similar problems. When I checked my bills I saw that I paid spotify 3 times for a single accound premium membership. ...
  • Dreadlord
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Unable to set device password

I'm not recieving the emails to set device password. I've tried over a dosen times, and I can't change my email address because I created it with a facebook account. Even though I changed my email address on my facebook account it's still shows the o...

  • Casual Listener
  • I'm not recieving the emails to set device password. I've tried over a dosen times, and I can't change my email address because I created it with a facebook account. Even though I changed my email ad...
  • user-removed
  • Not applicable
  • 340 Views
  • 4 replies
  • 0 likes
  • Account
  • 340 Views
  • 4 replies
  • 0 likes

Cancelling Spotify Premium

Hi guysSo i accidentally clicked on free trial because I was just exploring the different setting, and now when I want to cancel that it wont let me. Will the premium carry on after the free trial and if so how do I cancel it? Thank youu

  • Newbie
  • Hi guys So i accidentally clicked on free trial because I was just exploring the different setting, and now when I want to cancel that it wont let me. Will the premium carry on after the free trial ...
  • JCdotnl
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Track I listened to yesterday has disappeared....

Yesterday I was playing Spotify on shuffle (I was just on the free Spotify) and a track came up that I loved - I took note of it, but today, now that I have signed up for premium, the track seems to have vanished completely! I know its on Spotify som...

  • Casual Listener
  • Yesterday I was playing Spotify on shuffle (I was just on the free Spotify) and a track came up that I loved - I took note of it, but today, now that I have signed up for premium, the track seems to ...
  • M0HX
  • Community Legend
  • 752 Views
  • 1 replies
  • 1 likes
  • Premium
  • 752 Views
  • 1 replies
  • 1 likes

Student Discount Charged Twice!

I'm having so many issues with Spotify that it's actually comical...1st, my 12 month student discount premium subscription was set to expire at the end of March. I tried several times to renew and update, but got an "Oops something went wrong message...

  • Regular
  • I'm having so many issues with Spotify that it's actually comical... 1st, my 12 month student discount premium subscription was set to expire at the end of March. I tried several times to renew an...
  • SuperWisdom
  • Community Legend
  • 1133 Views
  • 26 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1133 Views
  • 26 replies
  • 0 likes

Being charged for Spotify student!! I don't want it thought

I originally signed up for Spotify student thinking high school students can sign up but then I came to realize that it is only for college students so I closed the tab but in the beginning I filled out my card information. the next Day I check my ba...

  • Visitor
  • I originally signed up for Spotify student thinking high school students can sign up but then I came to realize that it is only for college students so I closed the tab but in the beginning I filled ...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Receiving Spotify Emails in wrong language

I've had spotify premium for over a year, but just in the last two months I've started receiving Spotify Marketing emails that are written in spanish? I dont mind marketing emails so I dont want to unsubscribe but I dont want to have to translate all...

  • Casual Listener
  • I've had spotify premium for over a year, but just in the last two months I've started receiving Spotify Marketing emails that are written in spanish?   I dont mind marketing emails so I dont ...
  • marcusss
  • Casual Listener
  • 19231 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 19231 Views
  • 2 replies
  • 0 likes

Playlist not syncing between different computers

I have Spotify on two different PCs. Recently I created a playlist on one PC, but then added and rearranged songs on my other PC later. Now my changes aren't showing up or syncing between both PCs! A little help here pleaaase?

  • Newbie
  • I have Spotify on two different PCs. Recently I created a playlist on one PC, but then added and rearranged songs on my other PC later. Now my changes aren't showing up or syncing between both PCs! A...
  • xdddre2
  • Casual Listener
  • 2944 Views
  • 9 replies
  • 1 likes
  • 2944 Views
  • 9 replies
  • 1 likes

Iam being charged monthly but not subscribed

PLS spotify management!!! Why are you charging me every month thru my credit card while I did not Subscribe to premium and the most irritating thing is you are charging me but my Spotify is not Premium. This is terrible. You are taking advantage of u...

  • Newbie
  • PLS spotify management!!! Why are you charging me every month thru my credit card while I did not Subscribe to premium and the most irritating thing is you are charging me but my Spotify is not Premi...
  • osornios
  • Spotify Star
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
  • 220 Views
  • 2 replies
  • 0 likes

Family plan multiple device playback?

Me and my brother have been sharing my account, but it's really annoying when only 1 of us can listen at a time. So we upgraded to family plan assuming we can now stream on 2-3 devices at the same time (kind of like Netflix). But this is not the case...

  • Casual Listener
  • Me and my brother have been sharing my account, but it's really annoying when only 1 of us can listen at a time.   So we upgraded to family plan assuming we can now stream on 2-3 devices at th...
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

error code 3

i keep getting this error code if i want to log in with facebook on my phone and desktop i saw the other forum post about it tried everything nothing seems to work but im sure my log in details of facebook are correct cuz i can log in on the website ...

  • Casual Listener
  • i keep getting this error code if i want to log in with facebook on my phone and desktop   i saw the other forum post about it tried everything nothing seems to work but im sure my log in deta...
  • osornios
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • Login
  • 280 Views
  • 3 replies
  • 0 likes

My premium account has been hacked. I have no accsess

I am using my wife’s account to post this. I have been hacked, I have no access to my account at all. When i first realised that I had been hacked, i could use Facebook to log inn. But now I have lost everything. My biggest worry is my credit card in...

  • Casual Listener
  • I am using my wife’s account to post this. I have been hacked, I have no access to my account at all. When i first realised that I had been hacked, i could use Facebook to log inn. But now I have los...
  • kbrooksc
  • Community Legend
  • 224 Views
  • 3 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 224 Views
  • 3 replies
  • 0 likes

Moving back to a single subscription

I've decided to no longer be on a family plan, I'm the administrator and my family member no longer wants to subscribe (he never claimed his activation link). Do I need to cancel my subscription in its entirety and then sign up again?

  • Newbie
  • I've decided to no longer be on a family plan, I'm the administrator and my family member no longer wants to subscribe (he never claimed his activation link). Do I need to cancel my subscription in i...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Ooops, seems your card or payment provider is having a bad day...

hello!! i try to get the premium pack but i can't pay for it. I use my card for shopping and i have no problem with it. Can some one help with this error? thx

  • Newbie
  • hello!! i try to get the premium pack but i can't pay for it. I use my card for shopping and i have no problem with it. Can some one help with this error? thx
  • kbrooksc
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

No Confirmation Email

I cannot log in due to the fact that I have not received a conformation email. I can use spotify on my phone just fine, but cannot log into my computer throught the same account because of an error that says I havent confirmed my account.

  • Casual Listener
  • I cannot log in due to the fact that I have not received a conformation email. I can use spotify on my phone just fine, but cannot log into my computer throught the same account because of an error t...
  • kbrooksc
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Spotify "forgets" payment details

Hello, I have been using Spotify for a long time... but what annoys me is that about once per year I get a message (in the app and via e-mail) that my payment for Spotify Premium has failed. And I have used the same credit card details since day 1......

  • Newbie
  • Hello,   I have been using Spotify for a long time... but what annoys me is that about once per year I get a message (in the app and via e-mail) that my payment for Spotify Premium has failed....
  • kbrooksc
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes

not accepting payment

Hi, Im trying to pay for premium Spotify and am getting the following error message: “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.” Ive tried:Paying on...

  • Newbie
  • Hi,   Im trying to pay for premium Spotify and am getting the following error message:   “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been c...
  • kbrooksc
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Unable to open Spotify

I download Spotify on to my Samsung S5. I am unable to open it. I setup my account but now it won't open. No error message neither. Please help!

  • Newbie
  • I download Spotify on to my Samsung S5. I am unable to open it. I setup my account but now it won't open. No error message neither. Please help!
  • kbrooksc
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Other
  • 215 Views
  • 1 replies
  • 0 likes