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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75956 Views

28 replies

0 likes

  • 75956 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93377 Views

9 replies

2 likes

Account
Login
  • 93377 Views
  • 9 replies
  • 2 likes

Public Playlist is invisible

Hi! I made a public Playlist and if you search for it, it doesnt show up.the playlist is: SNKCOMIC //Jonny

Newbie

Hi!   I made a public Playlist and if you search for it, it doesnt show up. the playlist is:   SNKCOMIC     // Jonny

Maxim

Spotify Star

500 Views

1 replies

0 likes

Premium
  • 500 Views
  • 1 replies
  • 0 likes

Help with playing offline

I hope someone can help...I've just downloaded the Spotify app and straight away upgraded to premium membership (I'm in the one month free trial currently) I understand that with a premium membership, you can play music even if you're not connected t...

Casual Listener

I hope someone can help... I've just downloaded the Spotify app and straight away upgraded to premium membership (I'm in the one month free trial currently) I understand that with a premium member...

Nico

Community Legend

556 Views

5 replies

0 likes

Premium
  • 556 Views
  • 5 replies
  • 0 likes

Solved!! Account Hacked, NO response from Spotify, Horrible security flaws!

I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me a chance to intercept and say, "hey, that's not au...

Regular

I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me...

mistersomebody

Newbie

3569 Views

11 replies

2 likes

Account
  • 3569 Views
  • 11 replies
  • 2 likes

Multiple Accounts

I currently have two accounts running: a Free account through my Facebook login and my premium subscription through my email login. I've been using my premium subscription for well over a year now, but realized that when friends are trying to add me ...

Visitor

I currently have two accounts running: a Free account through my Facebook login and my premium subscription through my email login.    I've been using my premium subscription for well ove...

Jason

Spotify Legend

358 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Spotify Premium 30 Day Free Trial

So, I went to the store bought a Vanilla MasterCard Gift card with an activation fee of $5! I put $20 on the card (could pay for about 2 months of spotify premium/about 4 months of student discount). Everytime I put in the card information it says er...

Newbie

So, I went to the store bought a Vanilla MasterCard Gift card with an activation fee of $5! I put $20 on the card (could pay for about 2 months of spotify premium/about 4 months of student discount)....

jean3601

Community Legend

455 Views

1 replies

0 likes

Account
Free
Other
Premium
  • 455 Views
  • 1 replies
  • 0 likes

Spotify Family Plan

My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card. I have a premium account and my account is linked to my UK credit card. She used to be on a free Spotify account and has her account linked to FR. We want to ...

Visitor

My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card.   I have a premium account and my account is linked to my UK credit card. S...

jean3601

Community Legend

292 Views

1 replies

0 likes

Free
Premium
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Family subscription, charged twice?

Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ count for the month after my premium ends? I'm confuse...

Newbie

Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ cou...

jean3601

Community Legend

304 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Change email/facebook connection

I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the existing account to her phone and xxx@yahoo.com, th...

Newbie

I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the ...

jean3601

Community Legend

294 Views

1 replies

0 likes

Account
Free
Premium
  • 294 Views
  • 1 replies
  • 0 likes

Facebook Login Failure

I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduct to terrible customer service! My Facebook account...

Newbie

I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduc...

jean3601

Community Legend

308 Views

1 replies

0 likes

Premium
  • 308 Views
  • 1 replies
  • 0 likes

Problems after downgrading from premium to free

I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing. When I click play, the desktop player (on two computers) looks like it is rapidly cycling through whatever ...

Regular

I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing.   When I click play, the desktop player (on two c...

cts

Regular

365 Views

2 replies

0 likes

Account
  • 365 Views
  • 2 replies
  • 0 likes

Can't connect with Facebook

In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading. If I click on the "FIND FRIENDS" link, a window opens that s...

Casual Listener

In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading.   ...

Dreadlord

Community Legend

285 Views

1 replies

0 likes

Other
  • 285 Views
  • 1 replies
  • 0 likes

P9.00 for 3 Months Subscription Promo

I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the regular price of P129.00. Why post false info???

Casual Listener

I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the re...

kbrooksc

Community Legend

1352 Views

3 replies

0 likes

Subscription
  • 1352 Views
  • 3 replies
  • 0 likes

Didn't get a month I paid for

Hey there guys.Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys could show some love to a 3-years-in-a-row-paying customer? ...

Casual Listener

Hey there guys. Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys ...

kbrooksc

Community Legend

379 Views

3 replies

0 likes

Subscription
  • 379 Views
  • 3 replies
  • 0 likes

i caint get my ceedit card on to upgrade

I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP

Casual Listener

I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP

keldog77733

Casual Listener

285 Views

2 replies

0 likes

Premium
  • 285 Views
  • 2 replies
  • 0 likes

Paused account

I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify but i am not with Vodafone for my mobile contract....

Visitor

I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify...

kbrooksc

Community Legend

301 Views

1 replies

0 likes

Subscription
  • 301 Views
  • 1 replies
  • 0 likes

account

Hi there, My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used it if i am honest so why is my credit card being charged? Ch...

Newbie

Hi there,   My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used ...

kbrooksc

Community Legend

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

i cant change my email

hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me

Newbie

hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me

kbrooksc

Community Legend

290 Views

1 replies

0 likes

Premium
  • 290 Views
  • 1 replies
  • 0 likes

How many active days after cancellation?

I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due?I pay on the 5th of each month so if i cancel today will my account still be active until the da...

Newbie

I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due? I pay on the 5th of each month so if i canc...

kbrooksc

Community Legend

334 Views

1 replies

0 likes

Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Credit card from other country that I am living

Hello,I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pay higher price for subscription (in pounds, not PLN)....

Newbie

Hello, I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pa...

kbrooksc

Community Legend

585 Views

1 replies

0 likes

Premium
Subscription
  • 585 Views
  • 1 replies
  • 0 likes

Hacked account

Hi, my spotify account has been hacked and they've changed the email and password. Please help.

Newbie

Hi, my spotify account has been hacked and they've changed the email and password. Please help.

kbrooksc

Community Legend

289 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes