Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306933 Views
  • 870 replies
  • 98 likes
  • Account
  • 306933 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140360 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140360 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81470 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81470 Views
  • 64 replies
  • 9 likes

Cost of Family plan

What is the cost for the family plan? Right now we have 2 separate accounts but am looking into the family plan so that our kids can have their own accounts.

  • Newbie
  • What is the cost for the family plan? Right now we have 2 separate accounts but am looking into the family plan so that our kids can have their own accounts.
  • Bittencourt
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Can I unsubscribe from premium to subscribe again and get a free chromecast?

I'm talking about this promotion: https://www.spotify.com/us/chromecast-offer/ When I try to get it it says I'm not eligible, probably because I already have a premium account. That makes me sad because I've been on spotify premium for 6 months and I...

  • Newbie
  • I'm talking about this promotion: https://www.spotify.com/us/chromecast-offer/   When I try to get it it says I'm not eligible, probably because I already have a premium account. That mak...
  • user-removed
  • Not applicable
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Why does spotify keep asking me to pay?

I updated my billing info and my payment has been processed but every time I try to log in Spotify says my premium account has failed and asks for another $9.99 payment... Again my payment has been processed so why do I keep getting this message?Very...

  • Casual Listener
  • I updated my billing info and my payment has been processed but every time I try to log in Spotify says my premium account has failed and asks for another $9.99 payment... Again my payment has been p...
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

My account was hacked too!

I doubt spotify will even care about this but i wanted to report it. My account was hacked! some idiot was using my account I have a unique username / pwd for spotify it doesnt link to google or fb and is only used on 3 devices (2 iphone and 1 Mac) e...

  • Newbie
  • I doubt spotify will even care about this but i wanted to report it. My account was hacked! some idiot was using my account  I have a unique username / pwd for spotify it doesnt link to google ...
  • kbrooksc
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 163 Views
  • 1 replies
  • 0 likes

Forgot password - email account no longer in use - how to reset password?!

I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s)Recently I needed to reinstall my iphone and thus needed to reinstall my spotify app as well.This is where my problem started: I forgot m...

  • Casual Listener
  • I have been aan happy spotify premium user for few years now. I use it both on my laptop(macbook) and iphone (5s) Recently I needed to reinstall  my iphone and thus needed to reinstall my spoti...
  • kbrooksc
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 258 Views
  • 1 replies
  • 0 likes

Just created account and have been getting bill for the pass year.

Hello. I have never used this spotlify but have just notice in my bank transaction I have had spotlify deducting $13.99 NZD every month. How do I stop this as I have never use spotify. ??Please help...

  • Newbie
  • Hello. I have never used this spotlify but have just notice in my bank transaction I have had spotlify deducting $13.99 NZD every month. How do I stop this as I have never use spotify. ?? Please hel...
  • kbrooksc
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Premium in PC

I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?

  • Newbie
  • I have Premium already in my iPhone, do I have to PAY AGAIN for Premium in my PC?
  • kbrooksc
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Free Chromecasts for new members? Guess I'm cancelling

Thanks for Spotify for rewarding your longstanding paid subscribers. Wait, not. Absolutely ridiculous that this promotion is only available to users who have never been premium members before. https://news.spotify.com/uk/2016/02/17/get-a-free-chromec...

  • Newbie
  • Thanks for Spotify for rewarding your longstanding paid subscribers.  Wait, not.  Absolutely ridiculous that this promotion is only available to users who have never been premium members be...
  • goldie112299
  • Newbie
  • 122 Views
  • 1 replies
  • 1 likes
  • Premium
  • 122 Views
  • 1 replies
  • 1 likes

Re

I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college

  • Newbie
  • I paid for the premium for college students and it charged me but couldn't verify my college I go to Tyler junior college
  • kbrooksc
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium
  • 81 Views
  • 1 replies
  • 0 likes

Paid via iTunes but Spotify app claims I haven't bc credit card info has changed.

Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end. HOWEVER, I already paid for Spotify via iTunes yesterday, so this card ...

  • Newbie
  • Long story short: lost my debit card last night, canceled it this morning. Haven't updated Spotify payment info, so now Spotify app is telling me that my premium is going to end.   HOWEVER, I ...
  • kbrooksc
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 120 Views
  • 1 replies
  • 0 likes

I need a phone number for customer support!

I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!

  • Newbie
  • I am being charged for 3 accounts I don't have access to. Your numbers online are bogus. I just want my money back! I am about to file fraudulent charges with my bank! Frustrated beyond words!!!!!
  • kbrooksc
  • Community Legend
  • 223 Views
  • 1 replies
  • 1 likes
  • Premium
  • 223 Views
  • 1 replies
  • 1 likes

Living on SBA in Cyprus.......

Hello, i I have been unable to log into Spotify for the past few days as it says I am abroad. I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovereign Base Areas come under the UK. I therefore should be able to ac...

  • Regular
  • Hello,   i I have been unable to log into Spotify for the past few days as it says I am abroad.  I currently live in Cyprus on SBA, and having done a bit of research I can see that Sovere...
  • Mrsappleton
  • Regular
  • 444 Views
  • 7 replies
  • 0 likes
  • Account
    Free
  • 444 Views
  • 7 replies
  • 0 likes

Facebook Disconnect

I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?

  • Newbie
  • I accidentally connected my FB to my Spotify, and then I disconnected it. However, on the app on my laptop, my FB profile picture and name is still there. How do I remove this?
  • djmikeystrange
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Can't complete the free 30-days premium account switch

Hello, When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption. My browser is Firefox 43.0.4. on MacOS X.

  • Casual Listener
  • Hello,   When trying to switch to a premium account with a free 30-days access, I arrive on a page where my browser hangs. See attached caption.   My browser is Firefox 43.0.4. on MacOS...
  • amundsen
  • Casual Listener
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Can't login on my computer

Just downloaded spotify for my macbook, I already have a premium account. Tried logging in with my email address linked to my account, didn't work. Tried logging in with the username that I used to log into this forum, didn't work. Tried changing the...

  • Newbie
  • Just downloaded spotify for my macbook, I already have a premium account.  Tried logging in with my email address linked to my account, didn't work.  Tried logging in with the username that...
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Facebook disabled my account, now I can't get into it or cancel it.

Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?

  • Newbie
  • Facebook disabled my account and now I can't get into my Spotify account attatched to it. What do I do?
  • Kamran
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Username does not appear in search

I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. Any ideas why this is happening or what can I do?

  • Newbie
  • I have a spotify account for my brand, it is very important to be able to find it in search. As a normal user the name simply does not appear on search if you look up for it. Username: mezcalamores. ...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Free
    Other
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! family plan

Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in? thanks

  • Casual Listener
  • Hi, I signed up to spotify by my facebook account, so I would ike to know is i can expant to the family plan without trouble or if my family would have to use my fb account to log in?   thanks
  • pau_bel
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 202 Views
  • 2 replies
  • 0 likes

Solved!! FRUSTRATED WITH SPOTIFY

About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email address myself but when i do I am told that the ema...

  • Casual Listener
  • About a month ago I cancelled my facebook account and I have emailed spotify support repeatidly to move my email address associated with my accoung to my new user name. I have tried to add the email ...
  • MattSuda
  • Spotify Star
  • 430 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 430 Views
  • 8 replies
  • 0 likes

'Not eligible' for student discount?

Hi, I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a student. When i go to log into my unidays account and get the dis...

  • Newbie
  • Hi,  I've had premium for a long time since signing up with the student discount (originally 4.99). Because im an idiot i've never noticed that it went up to 9.99, despite still being a studen...
  • mac833
  • Newbie
  • 2996 Views
  • 3 replies
  • 0 likes
  • 2996 Views
  • 3 replies
  • 0 likes