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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157926 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157926 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10682 Views
  • 3 replies
  • 10 likes
  • Security
  • 10682 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508153 Views
  • 985 replies
  • 112 likes
  • Account
  • 508153 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124650 Views
  • 74 replies
  • 12 likes

Account

Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I connect them?

  • Newbie
  • Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I con...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Student discount

Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a unidays card, I could just go onto my profile, click "get...

  • Newbie
  • Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a uniday...
  • Nico
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Payment of subcription failed

Hello, On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptions are payed. Is there any way I can get this confirmed/fixe...

  • Newbie
  • Hello,   On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptio...
  • Hogy
  • Newbie
  • 253 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 253 Views
  • 2 replies
  • 0 likes

Why can't I downgrade back to Spotify Premium from Spotify Family?

I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living. How can I downgrade back to Spotify Premium (for 1 user - me) and why is no-one in customer service respond...

  • Casual Listener
  • I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living.  How can I downgrade back to Spotify Premium (fo...
  • 1290657245
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 2 replies
  • 0 likes

NEW Country NOT Possible

Hey guys my Problem is the following.When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK. Now I want to sign up for spotify student premium but when I enter my german visa c...

  • Newbie
  • Hey guys my Problem is the following. When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK.   Now I want to sign up...
  • SuperWisdom
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
  • 211 Views
  • 1 replies
  • 0 likes

Missing play list

I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I had issues a few years ago with having my fb connecte...

  • Regular
  • I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I ha...
  • Laurajane91-gb
  • Regular
  • 602 Views
  • 9 replies
  • 0 likes
  • Account
  • 602 Views
  • 9 replies
  • 0 likes

Why my playlist is empty?

Hello everyone, I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help me?? Thank you so much. Lidia

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  • Casual Listener
  • Hello everyone,   I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help...
  • MattSuda
  • Spotify Star
  • 727 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 727 Views
  • 3 replies
  • 0 likes

Worldwide Student Discount

Dear Spotify Are you aware that there are also students outside the US on a tight budget? I'm pretty tired of the general "US first" prioritizing most companies have. As of right now, I prefer Spotify over any other competitor, but on my budget, I ha...

  • Newbie
  • Dear Spotify   Are you aware that there are also students outside the US on a tight budget?   I'm pretty tired of the general "US first" prioritizing most companies have.   As of...
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 1 replies
  • 0 likes

No card information fill out form

So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.

  • Newbie
  • So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.
  • SuperWisdom
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 540 Views
  • 3 replies
  • 0 likes

Solved!! Why is my album not available anymore?

Hi all,I recorded an album with myband in 2012 and not it is not available anymore. Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3 Can you help me restoring it? Thank you very much in advance!Dario

  • Casual Listener
  • Hi all, I recorded an album with myband in 2012 and not it is not available anymore.   Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3   Can you help me restoring ...
  • dariodrummer
  • Casual Listener
  • 570 Views
  • 2 replies
  • 0 likes
  • Other
  • 570 Views
  • 2 replies
  • 0 likes

My premium account doesn't get activated

Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account.What can I do?

  • Newbie
  • Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account. What can I do?
  • user-removed
  • Not applicable
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Notifications disappears and on mobile version problems.

I have got two problems. Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my real account, but there is still no bell.I had Lumia 820 and I ...

  • Casual Listener
  • I have got two problems.   Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my re...
  • darbalce
  • Casual Listener
  • 529 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 529 Views
  • 8 replies
  • 0 likes

Subscription

I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers one?

  • Newbie
  • I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers on...
  • user-removed
  • Not applicable
  • 807 Views
  • 1 replies
  • 0 likes
  • Other
  • 807 Views
  • 1 replies
  • 0 likes

Solved!! Related artists help

Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I thik it should appear. Thanks.spotify:artist:3z1sCKHc4O...

  • Casual Listener
  • Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I...
  • jean3601
  • Community Legend
  • 465 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 465 Views
  • 3 replies
  • 0 likes

Hey, Spotify, quit stealing my money you dirt bags.

3 emails in 3 months. No replies. You are still charging my accout.Neither of my emails work to log in to a premium account, neither does my facebook accout. I do not have access and have not had access to a premium account.... Yet you are taking my ...

  • Casual Listener
  • 3 emails in 3 months. No replies. You are still charging my accout. Neither of my emails work to log in to a premium account, neither does my facebook accout. I do not have access and have not had a...
  • Elhadramy
  • Newbie
  • 486 Views
  • 4 replies
  • 1 likes
  • Premium
  • 486 Views
  • 4 replies
  • 1 likes

Account Email Changed and no response from support

Hi,I received an email saying that the account email had been changed and I imediately freaked out as this wasnt me and I have had a couple of recent account Hijacks,I quickly went to try and access my account to which I found I couldnt log in with m...

  • Newbie
  • Hi, I received an email saying that the account email had been changed and I imediately freaked out as this wasnt me and I have had a couple of recent account Hijacks, I quickly went to try and acc...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Is there a me +1 familily member subscription?

I would need a subscription for me an one other familiy member. But on the support pagehttps://support.spotify.com/us/account_payment_help/spotify_family/spotify-family/I can only find me +2 as the smallest option. Is there also a me +1 option? For w...

  • Regular
  • I would need a subscription for me an one other familiy member. But on the support page https://support.spotify.com/us/account_payment_help/spotify_family/spotify-family/ I can only find me +2 as t...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 257 Views
  • 1 replies
  • 0 likes

E-mail address already in use?

Today, while overviewing my Spotify Account settings, I noticed my account has been using a "fake" e-mail address that I probably used a very long time ago to set up my account for test purposes. So I decided to change my e-mail address to my real on...

  • Newbie
  • Today, while overviewing my Spotify Account settings, I noticed my account has been using a "fake" e-mail address that I probably used a very long time ago to set up my account for test purposes. So ...
  • osornios
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Account
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! deleted playlist by unlink facebook

Hello I hope someone reads this...wanting to unlink my facebook account ,delete spotify app of facebook I try logging in to spotify .and I see that I take my account as a new account ,this is horrible because I have very many playlist and it was prem...

  • Visitor
  • Hello I hope someone reads this...wanting to unlink my facebook account ,delete spotify app of facebook I try logging in to spotify .and I see that I take my account as a new account  ,this...
  • osornios
  • Spotify Star
  • 2094 Views
  • 16 replies
  • 1 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 2094 Views
  • 16 replies
  • 1 likes