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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 352615 Views
  • 901 replies
  • 105 likes
  • Account
  • 352615 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152484 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152484 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88360 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88360 Views
  • 68 replies
  • 10 likes

I think someone is stealing my account

My queue and history are both full of songs I don't listen to. I changed my password yesterday but the music in there is still nothing I listen to. How can I keep someone else from using my account beyond changing my password? Can I restrict access t...

  • Casual Listener
  • My queue and history are both full of songs I don't listen to. I changed my password yesterday but the music in there is still nothing I listen to.  How can I keep someone else from using my acc...
  • Bittencourt
  • Spotify Star
  • 573 Views
  • 4 replies
  • 0 likes
  • Premium
    Security
  • 573 Views
  • 4 replies
  • 0 likes

Devices

Hello. First post here. I have a problem with a device. I'm trying to listen to Spotify on my Desktop, but there is a device that is listed that is nothing todo with me "Joanne's iPhone". It is not listed in my devices, I have logged out and back in ...

  • Newbie
  • Hello. First post here.   I have a problem with a device. I'm trying to listen to Spotify on my Desktop, but there is a device that is listed that is nothing todo with me "Joanne's iPhone". It...
  • Bittencourt
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Premium
  • 85 Views
  • 1 replies
  • 0 likes

My Spotify account was deleted!

I had a second Spotify account in which I had one more month of premium left when I logged onto the app on my phone it closed me out and I can't sign in again on the app or on the site and it says my password or username is incorrect and it won't let...

  • Casual Listener
  • I had a second Spotify account in which I had one more month of premium left when I logged onto the app on my phone it closed me out and I can't sign in again on the app or on the site and it says my...
  • user-removed
  • Not applicable
  • 158 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 158 Views
  • 2 replies
  • 0 likes

Can't Change Country

I've trying to login to my Spotify accound whilst I'm abroad in Japan, and I found out that I needed to change my country settings to hear the music. However, I can't seem to change the country in my profile, and the only option is the UK one. Does a...

  • Newbie
  • I've trying to login to my Spotify accound whilst I'm abroad in Japan, and I found out that I needed to change my country settings to hear the music. However, I can't seem to change the country in my...
  • 149 Views
  • 0 replies
  • 0 likes
  • Account
  • 149 Views
  • 0 replies
  • 0 likes

I think my account was hacked

For some reason when I log in, I'm seeing a bunch of Korean music on my history and it's affecting my recommendations. I've never liked or played anything of this sort ... it's messing up all my discovery suggestions. I have a premium subscription. W...

  • Newbie
  • For some reason when I log in, I'm seeing a bunch of Korean music on my history and it's affecting my recommendations.  I've never liked or played anything of this sort ... it's messing up all m...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
  • 197 Views
  • 1 replies
  • 0 likes

I can't pay

Thats all, message:"Es necesario habilitar Javascript para poder continuar con el proceso de compra."Need to activaye Javascript, but java is updated and activated for chrome. Spotify doesn't want my money?

  • Newbie
  • Thats all, message: "Es necesario habilitar Javascript para poder continuar con el proceso de compra." Need to activaye Javascript, but java is updated and activated for chrome. Spotify doesn't wan...
  • hoooooooar
  • Newbie
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 3 replies
  • 0 likes

Solved!! customer support form cannot be sent!

Hi, I have recently applied a student discount code to my premium account which has gone through and can be seen on my settings. However, the standard premium rate was still taken from my account. I'm trying to complete the online customer support fo...

  • Newbie
  • Hi,   I have recently applied a student discount code to my premium account which has gone through and can be seen on my settings. However, the standard premium rate was still taken from my ac...
  • user-removed
  • Not applicable
  • 785 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 785 Views
  • 3 replies
  • 0 likes

No Money for auto renewal

So my friend and I bought a 25 pre paid credit card for the 30 free day trial on both our accounts, my question is that once the 30 days is up it says that it will pay the 10$ for the next month, the thing is, my pre paid credit card will only have a...

  • Newbie
  • So my friend and I bought a 25 pre paid credit card for the 30 free day trial on both our accounts, my question is that once the 30 days is up it says that it will pay the 10$ for the next month, the...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 189 Views
  • 0 replies
  • 0 likes

My account

I pay for premium & I don't get premium I get crappy free Spotify & I did everything it said to fix the problem & it did not work it says I have a free subscription but I can't go back to any songs

  • Casual Listener
  • I pay for premium & I don't get premium I get crappy free Spotify & I did everything it said to fix the problem & it did not work it says I have a free subscription but I can't go back to...
  • Schilling_holly
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 157 Views
  • 2 replies
  • 0 likes

Charged for the first month ??

I have just joined Spotify family and have been charged when it stated that the first 30 day are meant to be free ?

  • Newbie
  • I have just joined Spotify family and have been charged when it stated that the first 30 day are meant to be free ?
  • KatesHere
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

hi

how can i delete messages ? i got this one sitting around, without the ability to delete it

  • Newbie
  • how can i delete messages ? i got this one sitting around, without the ability to delete it
  • KatesHere
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 118 Views
  • 1 replies
  • 0 likes

Issue with Spotify on my phone

I can sign in on my phone but then it says that I do not have Premium (which I do) and it says that I don't have any playlists (which I do). Can anyone help?I can sign in and see everything on my pc

  • Newbie
  • I can sign in on my phone but then it says that I do not have Premium (which I do) and it says that I don't have any playlists (which I do). Can anyone help? I can sign in and see everything on my...
  • 80 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 80 Views
  • 0 replies
  • 0 likes

Charged on the wrong Credit Card

Hello, I had switched my payment information on my account a few months back and yet Spotify is still charging the old credit card. This has to stop immediately. I've triple checked my accounts - an old account is on free, and my current account is o...

  • Newbie
  • Hello,   I had switched my payment information on my account a few months back and yet Spotify is still charging the old credit card.  This has to stop immediately.     I've t...
  • KatesHere
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Spotify Premium

HOW DO I DELETE MY SUBCRIPTION FOR MY PREMIUM ACCOUNT? PLEASE HELP.

  • Newbie
  • HOW DO I DELETE MY SUBCRIPTION FOR MY PREMIUM ACCOUNT? PLEASE HELP.
  • jonasherdegen
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Two devices

As the mother of a teen,i find it rediculous I can't listen to my music while he listens to his in the same home. Is there a solution to this? Thanks.

  • Newbie
  • As the mother of a teen,i find it rediculous I can't listen to my music while he listens to his in the same home. Is there a solution to this? Thanks.
  • jonasherdegen
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Other
  • 118 Views
  • 1 replies
  • 0 likes

Conta deletada?

Ontem mandei um ticket dizendo que achava que minha conta tinha sido hackeada, porém que mudaria a senha e só pedi para que me enviassem todos os endereços IP que haviam sido conectados com minha conta na ultima semana. Porém me enviaram um email diz...

  • Newbie
  •  Ontem mandei um ticket dizendo que achava que minha conta tinha sido hackeada, porém que mudaria a senha e só pedi para que me enviassem todos os endereços IP que haviam sido conectados com min...
  • 108 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 108 Views
  • 0 replies
  • 0 likes

Charged, but not premium! (Didn't even buy it)

Hi, I was charged $4.99 on my bank account, however I was unsubscribed and have never payed $4.99/month for Spotify, also even if for some reason I was still subscribed, my account isn't Premium anyways. Can some one help me figure out what to do?

  • Casual Listener
  • Hi, I was charged $4.99 on my bank account, however I was unsubscribed and have never payed $4.99/month for Spotify, also even if for some reason I was still subscribed, my account isn't Premium anyw...
  • gvity17
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • Other
  • 125 Views
  • 2 replies
  • 0 likes

Unable to login on IOS device Spotify Premium

I have a Premium account which to date only seems to work from my Sonos player. I am unable to login from my iPhone, which pretty much makes the cost of premium a waste of money. Will cancel the account if I can't get this resolved. I've tried changi...

  • Newbie
  • I have a Premium account which to date only seems to work from my Sonos player. I am unable to login from my iPhone, which pretty much makes the cost of premium a waste of money. Will cancel the acco...
  • kbrooksc
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 146 Views
  • 1 replies
  • 0 likes

Delete user from premium subscription

I have 2 active subscriptions from my premium account. I've had a falling out with the user if the second account and need to get rid of the subscription. How do I do that??

  • Casual Listener
  • I have 2 active subscriptions from my premium account.  I've had a falling out with the user if the second account  and need to get rid of the subscription.  How do I do that??
  • kbrooksc
  • Community Legend
  • 286 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 286 Views
  • 6 replies
  • 0 likes

Down grade Family membership

I upgraded from one Premium membership to Family. I managed to choose the wrong level and added two family members instead of one. Now I can't revert back. How do I change from a subscription with two family members to one?

  • Casual Listener
  • I upgraded from one Premium membership to Family. I managed to choose the wrong level and added two family members instead of one. Now I can't revert back. How do I change from a subscription with tw...
  • kbrooksc
  • Community Legend
  • 205 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 205 Views
  • 3 replies
  • 0 likes