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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82194 Views

9 replies

2 likes

Account
Login
  • 82194 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657739 Views

13 replies

4 likes

Account
  • 657739 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739115 Views

18 replies

29 likes

  • 739115 Views
  • 18 replies
  • 29 likes

Help! Accidentally redeemed gift Upgrade on own account instead of receiver...

Hello, I purchased a Spotfy premium upgrade as a gift for someone, and had it sent to their email. However, when he went to open it, the "Redeem Code" page was pre-logged into my account. As a result, the Premium Upgrade was applied to MY account, no...

Newbie

Hello, I purchased a Spotfy premium upgrade as a gift for someone, and had it sent to their email. However, when he went to open it, the "Redeem Code" page was pre-logged into my account. As a result...

MaryS

Roadie

176 Views

1 replies

0 likes

Account
Premium
Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming the same music on multiple devices simultaneously

This has been discussed before but I want to add my voice to the ability for Premium users to be able to stream the same music simultaneously in several rooms. Even if you charge a little extra for that capability. I have Spotify on my PC (Windows 7)...

Casual Listener

This has been discussed before but I want to add my voice to the ability for Premium users to be able to stream the same music simultaneously in several rooms. Even if you charge a little extra for t...

anatech

Casual Listener

5664 Views

11 replies

25 likes

Premium
  • 5664 Views
  • 11 replies
  • 25 likes

Premium

I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?

Newbie

I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?

kbrooksc

Community Legend

306 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Student discount

Hey guys,I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't require the benefits such as a local traffice ticket and deci...

Newbie

Hey guys, I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't requir...

kbrooksc

Community Legend

365 Views

1 replies

0 likes

Subscription
  • 365 Views
  • 1 replies
  • 0 likes

Wanted trial, got charged

Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but I was also charged a full amount for the month? Any...

Regular

Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but ...

kbrooksc

Community Legend

210 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Can't Access Android Beta Forum as a Beta Tester

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums. I can access the G+ group just fine, and I currently have the beta app installed. This is probably because the emails on my google account ...

Casual Listener

I've been party of the spotify beta since October 12, 2015, yet I never had access to the spotify beta forums.   I can access the G+ group just fine, and I currently have the beta app installe...

KatesHere

Community Legend

1295 Views

7 replies

0 likes

Account
Login
Other
  • 1295 Views
  • 7 replies
  • 0 likes

Browse feature has suddenly disappeared

I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.

Newbie

I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.

Bittencourt

Spotify Star

337 Views

1 replies

0 likes

Premium
  • 337 Views
  • 1 replies
  • 0 likes

my payment does not work

I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium and cant get it back.

Newbie

I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium ...

kbrooksc

Community Legend

214 Views

1 replies

0 likes

Premium
  • 214 Views
  • 1 replies
  • 0 likes

My account has been deactivated?

When I go to log into my spotify account through facebook, it says that my account is unavailable. I received an email saying that my card payment did not go through and therefore, my account has been deactivated. But on the web browser I tried to ac...

Newbie

When I go to log into my spotify account through facebook, it says that my account is unavailable. I received an email saying that my card payment did not go through and therefore, my account has bee...

Jason

Spotify Legend

320 Views

1 replies

0 likes

Account
Premium
Subscription
  • 320 Views
  • 1 replies
  • 0 likes

Spotify keeps charging Premium despite cancellation

I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access.There is no access to the "help" button on the website and no "contact us" button either. Hmmmm......

Casual Listener

I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access. There is no access to the "help" button on the website and no "contact ...

roger216

Casual Listener

340 Views

2 replies

0 likes

Account
  • 340 Views
  • 2 replies
  • 0 likes

Applying Gift Card to Account?

Hello, I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it redirects me to the main Premium page. I never even get a ch...

Newbie

Hello,   I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it ...

kbrooksc

Community Legend

302 Views

1 replies

0 likes

Account
Premium
Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Can't Purchase Gift Card

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. But, I know ther...

Newbie

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states:   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge...

LordRollin

Community Legend

318 Views

1 replies

0 likes

Premium
Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Premium account try- out collides with student discount

Hi!I just started my Premium one month free trial and then discovered the student discount so I signed up for that. It now says that my first pay date will be 5 days from now, but my try out isn't over until the 10th of March. What do I do now? Is th...

Newbie

Hi! I just started my Premium one month free trial and then discovered the student discount so I signed up for that. It now says that my first pay date will be 5 days from now, but my try ...

kbrooksc

Community Legend

225 Views

1 replies

0 likes

Account
Free
Premium
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Renewal Date

My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could make my new subscription date the 2nd of the month, will ...

Music Fan

My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could m...

ofwolfandman

Music Fan

600 Views

2 replies

0 likes

Subscription
  • 600 Views
  • 2 replies
  • 0 likes

premium account

I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times but still no change. Thank you.

Newbie

I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times ...

user-removed

Not applicable

225 Views

1 replies

0 likes

Premium
  • 225 Views
  • 1 replies
  • 0 likes

Desktop App cannot log in ..

I registered with spotify and decided to download the desktop application.After installation it asked for [account name] + [password]After entering I get error code 3 which says I don't exist. Seeing as how the account name a password are required to...

Casual Listener

I registered with spotify and decided to download the desktop application. After installation it asked for [account name] + [password] After entering I get error code 3 which says I don't exist.&nb...

Bittencourt

Spotify Star

506 Views

4 replies

0 likes

Login
  • 506 Views
  • 4 replies
  • 0 likes

Log in not possible error code 408

Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it does not work. Have anybody an idea what the proble...

Casual Listener

Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it ...

Alfisohn

Casual Listener

378 Views

2 replies

0 likes

Account
  • 378 Views
  • 2 replies
  • 0 likes

FIX SPOTIFY ROYALTY SHARING

I'd love to use spotify-premium if my subscription money went to the artists I listen to. This isn't the case. The royalty-system is broken. You can see the model on spotify's site. PLEASE READ THIS:royaltyhttps://medium.com/cuepoint/how-to-make-stre...

Newbie

I'd love to use spotify-premium if my subscription money went to the artists I listen to. This isn't the case. The royalty-system is broken. You can see the model on spotify's site.   PLEASE R...

Jason

Spotify Legend

258 Views

1 replies

0 likes

Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Track is not Available problem

I am a premium member of spotify. Recently, I have been having a recurring issue when I cannot play many tracks using the desktop app. I am able to play the tracks on my mobile. However, just about every track I try to play them on the desktop app gi...

Casual Listener

I am a premium member of spotify. Recently, I have been having a recurring issue when I cannot play many tracks using the desktop app. I am able to play the tracks on my mobile.   However, jus...

moviaa

Casual Listener

562 Views

4 replies

2 likes

Other
  • 562 Views
  • 4 replies
  • 2 likes

Solved!! Someone using my spotify account?!!!

Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched it online and didn't think anything of it until I ...

Casual Listener

Okay so I was using the web player of Spotify just now.. when the song paused and said "Someone else is logged in.. blah blah".. at first I thought nothing of it, and then it happened again. Searched...

tallen88

Newbie

1862 Views

8 replies

0 likes

Account
Login
Premium
Security
  • 1862 Views
  • 8 replies
  • 0 likes