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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84760 Views

9 replies

2 likes

Account
Login
  • 84760 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661719 Views

13 replies

4 likes

Account
  • 661719 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743767 Views

18 replies

29 likes

  • 743767 Views
  • 18 replies
  • 29 likes

Solved!! Spotify Brasil pay with paypal

Ja nao posso pagar a conta premium do spotify brasil com paypal?Porque antes sim que podia.Nao vai voltar o servico com paypal? Already can not pay the premium account spotify Brazil with paypal?Because yes before I could.will not return the service ...

Newbie

Ja nao posso pagar a conta premium do spotify brasil com paypal? Porque antes sim que podia. Nao vai voltar o servico com paypal?   Already can not pay the premium account spotify Brazil wit...

Keppler

Newbie

8139 Views

3 replies

1 likes

Account
Subscription
  • 8139 Views
  • 3 replies
  • 1 likes

Change e-mail address

Hi. I have a really old account and just noticed that the e-mail connect too it is no longer in use.When I try to change my profile I just get an error message that says that my new address is already occupied. Maybe it is, but of me off course. What...

Newbie

Hi. I have a really old account and just noticed that the e-mail connect too it is no longer in use. When I try to change my profile I just get an error message that says that my new address is alre...

MaryS

Roadie

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Deleting a Free Premiuim Trial

I was just trying to get free trial information on my phone and clicked on a free trial subscrition. It did not ask for payment information it just started the Trial. I do not what this trial and I can't find any answers on how to cancel. I have emai...

Casual Listener

I was just trying to get free trial information on my phone and clicked on a free trial subscrition. It did not ask for payment information it just started the Trial. I do not what this trial and I c...

Nico

Community Legend

597 Views

3 replies

0 likes

Free
Premium
Subscription
  • 597 Views
  • 3 replies
  • 0 likes

My Discover Weekly is stuck on "rap" as the ONLY possible genre.

I can't figure out why the algorithms or whatever picks this Discover Weekly playlist has me completely stuck on gangsta rap or new rap. That's IT.It has been stuck on this one single genre for several MONTHS, even if I go an entire month without lis...

Regular

I can't figure out why the algorithms or whatever picks this Discover Weekly playlist has me completely stuck on gangsta rap or new rap. That's IT. It has been stuck on this one single genre for s...

mistryfire

Newbie

3393 Views

6 replies

10 likes

Account
  • 3393 Views
  • 6 replies
  • 10 likes

change facebook user

Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy.How can i keep the spotify premium but use my new facebook account with this? ...

Newbie

Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy. How can i keep the spotif...

kbrooksc

Community Legend

313 Views

1 replies

0 likes

Account
Login
Premium
  • 313 Views
  • 1 replies
  • 0 likes

my phone reset and forgot the email I used

I need to know the email I have with my premium account

Visitor

I need to know the email I have with my premium account

kbrooksc

Community Legend

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Account hijacked...again

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but have not had a response yet. My credit card is sitl...

Casual Listener

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but ...

sharkus

Casual Listener

284 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 284 Views
  • 2 replies
  • 0 likes

Can't log in on any device or even the website

When I try to log-in I get the message that my username and password is incorrect or my username isn't associated with Spotify. When I try to start the reset password process nothing happens. Is something up?

Newbie

When I try to log-in I get the message that my username and password is incorrect or my username isn't associated with Spotify.   When I try to start the reset password process nothing happens...

Jason

Spotify Legend

295 Views

1 replies

0 likes

Login
Premium
Security
  • 295 Views
  • 1 replies
  • 0 likes

Unlinked to facebook and now music is gone and my account is free...

Hi there... After my lunchbreak, I checked Spotify to play some music when I noticed my facebook was disconnected and I had to reconnect it.After a few failed attempts, I finally managed to login to find that ALL my music and lists were gone... every...

Casual Listener

Hi there...   After my lunchbreak, I checked Spotify to play some music when I noticed my facebook was disconnected and I had to reconnect it. After a few failed attempts, I finally managed t...

m1ggles

Casual Listener

280 Views

1 replies

0 likes

Account
Premium
  • 280 Views
  • 1 replies
  • 0 likes

View log in history

My account was compromised. I changed my password and signed off all devices. Now I just want to see the device id that did it. I want my log in history. Any suggestions?

Casual Listener

My account was compromised. I changed my password and signed off all devices. Now I just want to see the device id that did it. I want my log in history. Any suggestions?

KatesHere

Community Legend

16675 Views

1 replies

1 likes

Security
  • 16675 Views
  • 1 replies
  • 1 likes

Solved!! Song request

I have scoured all of your support pages and none of them help at all. I just want to talk to someone about getting a song on to spotify. I am not the artist, i am not a label. I just want to have this song on my offline and spotify doesnt offer this...

Casual Listener

I have scoured all of your support pages and none of them help at all. I just want to talk to someone about getting a song on to spotify. I am not the artist, i am not a label. I just want to have th...

kbrooksc

Community Legend

452 Views

3 replies

1 likes

Premium
  • 452 Views
  • 3 replies
  • 1 likes

Can't download App after moving country now payment failed??

Hey guys after moving to another country, I had to change my payment details on spotify but itunes doesnt accept that and I got accepted on zmthe usual spotify side but cant download the apo again cause pf payment failure:/ ??? Really upset bout that...

Regular

Hey guys after moving to another country, I had to change my payment details on spotify but itunes doesnt accept that and I got accepted on zmthe usual spotify side but cant download the apo again ca...

nina1310

Regular

455 Views

7 replies

0 likes

Account
Premium
Subscription
  • 455 Views
  • 7 replies
  • 0 likes

Sync

I want to know how to sync my music from offline to back online

Regular

I want to know how to sync my music from offline to back online

chakabj

Regular

260 Views

2 replies

0 likes

Account
  • 260 Views
  • 2 replies
  • 0 likes

Spotify: Taking the money and running.

So I was recently charged by Spotify twice, of varying amounts. Once $5.39 and another $4.99 within two minutes of one another. This had happened when I tried to subscribe to the student discount page of Spotify, in which Spotify said that it had fai...

Newbie

So I was recently charged by Spotify twice, of varying amounts. Once $5.39 and another $4.99 within two minutes of one another. This had happened when I tried to subscribe to the student discount pag...

Merik

Community Legend

298 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Customer service

I'm frustrated because I was charged by Spotify when I tried to unsubscribe and their website wouldn't allow me to unsubscribe. Not only am I getting a charge that wanted to cancel but they suck at contact. I emailed them earlier today and they've ye...

Newbie

I'm frustrated because I was charged by Spotify when I tried to unsubscribe and their website wouldn't allow me to unsubscribe. Not only am I getting a charge that wanted to cancel but they suck at c...

driveflanger

Community Legend

310 Views

1 replies

0 likes

Account
Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Can't connect Spotify to new Facebook account

The problem is that I connected my Spotify Premium account to a Facebook account that I don't use. When I tried to connect the new one, I did the whole Facebook process but the account connected to my Spotify is still the old one. Is there any workar...

Newbie

The problem is that I connected my Spotify Premium account to a Facebook account that I don't use. When I tried to connect the new one, I did the whole Facebook process but the account connected to m...

Merik

Community Legend

500 Views

1 replies

0 likes

Free
Premium
  • 500 Views
  • 1 replies
  • 0 likes

Rogers subscription

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free.Rogers told me i wpuld have to cancel and rejoin but i would assume id lose allmy music...

Newbie

I have had spotify before i found out about the Rogers promo, how can i connect spotify to my rogers account so i can get the 24 month free. Rogers told me i wpuld have to cancel and rejoin but i ...

user-removed

Not applicable

666 Views

6 replies

0 likes

Account
  • 666 Views
  • 6 replies
  • 0 likes

Hacked subscription

Seems like someone hijaked my account....i got a message that i have installed spotify in more than 3 devices and only use it in my phone and pc. Help please

Newbie

Seems like someone hijaked my account....i got a message that i have installed spotify in more than 3 devices and only use it in my phone and pc. Help please

driveflanger

Community Legend

209 Views

1 replies

0 likes

Security
  • 209 Views
  • 1 replies
  • 0 likes

Premium to Spotify Family

Hi Spotify, I have a dude, I actually have a "Premium account" and I want to become a "Premium Family account", but I am suscribed just for Premium paying PEN 16.90, now, to have a Family account for 3 members costs PEN 33.90, I want to know if I hav...

Newbie

Hi Spotify, I have a dude, I actually have a "Premium account" and I want to become a "Premium Family account", but I am suscribed just for Premium paying PEN 16.90, now, to have a Family account for...

182 Views

0 replies

0 likes

Premium
Subscription
  • 182 Views
  • 0 replies
  • 0 likes

Paying for (and using) premium. Spotify account thinks I'm on free.

I'm paying for and using spotify premium. I want to change my payment details. I can't do this, because my account online doesn't seem to recognize that I'm on premium. How do I talk to somebody about this?

Newbie

I'm paying for and using spotify premium. I want to change my payment details. I can't do this, because my account online doesn't seem to recognize that I'm on premium. How do I talk to somebody abou...

Dreadlord

Community Legend

237 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes