Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2024-12-10 12:26:34 AM
Meghanleegill
Casual Listener
8490 Views
1 replies
9 likes
Security

8490 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Dessi
Moderator
475829 Views
978 replies
111 likes
Account

475829 Views
978 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1208104 Views
119 replies
117 likes
Account

1208104 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
4 weeks ago
Joan
Moderator
119261 Views
72 replies
12 likes
Account
Login
Premium

119261 Views
72 replies
12 likes

Someone had added a new device to my account and was playing music. It wouldn't let me remove it.

I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself. I kept removing the device and it kept telling me "Cannot remove this device" SO I did what anyone would do to a f...

zonesix
Casual Listener
I glanced at my phone this morning, and someone had added a device named "Christina" to my account, which I could not remove by itself. I kept removing the device and it kept telling m...
2016-04-18 5:31:09 PM
2016-04-18 6:24:31 PM
user-removed
Not applicable
233 Views
1 replies
0 likes
Account
Premium
Security

233 Views
1 replies
0 likes

Upgrade to Premium (Trial) not working - Page keeps loading forever

Hi there I have just tried to upgrade to Premium (with 30 days trial), but the page doesn't work. It keeps loading forever and the respective button does not work. The loading symbol keeps spinning infinitely. It looks like this: I have tried it on d...

parallaxe
Newbie
Hi there I have just tried to upgrade to Premium (with 30 days trial), but the page doesn't work. It keeps loading forever and the respective button does not work. The loading symbol keeps s...
2016-04-16 10:07:12 PM
2016-04-18 5:12:51 PM
gnovella16
Roadie
234 Views
1 replies
1 likes
Premium

234 Views
1 replies
1 likes

Keep having to press fast forward after every song

I've got spotify premium and use it at work on the offline mode it used to work perfect but now after every song I have to press forward to the next song because it keeps freezing. It does this on my tablet and on my mobile any suggestions?

Snobby88
Newbie
I've got spotify premium and use it at work on the offline mode it used to work perfect but now after every song I have to press forward to the next song because it keeps freezing. It does this on my...
2016-04-11 6:43:05 PM
2016-04-18 5:04:40 PM
gnovella16
Roadie
243 Views
1 replies
0 likes
Premium

243 Views
1 replies
0 likes

My account has vanished

Dear reader, As of last Saturday my other account has vanished. I have no means of login into my account. I tried the following things:Login via the website: unsuccessfulLogin via the desktop application: unsuccessfulLogin on my mobile: unsuccessfulL...

colincynthia
Casual Listener
Dear reader, As of last Saturday my other account has vanished. I have no means of login into my account. I tried the following things: Login via the website: unsucc...
2016-04-18 10:48:31 AM
2016-04-18 4:52:29 PM
colincynthia
Casual Listener
304 Views
2 replies
0 likes
Account
Login
Other
Subscription

304 Views
2 replies
0 likes

Why am I getting charged?

I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify

Deedee8
Newbie
I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify
2016-04-18 1:49:58 AM
2016-04-18 4:34:26 PM
LordRollin
Community Legend
254 Views
1 replies
0 likes
Account
Free
Premium
Subscription

254 Views
1 replies
0 likes

Solved!! Will I still have the premium trial after I subscribe only for a while?

Hi, I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it.For example, I buy premium for 2 months, and cancel it. Do I still have the free 30 day trial? Thanks.

limon_see
Newbie
Hi, I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it. For example, I buy premium for 2 months, and cancel it. Do I still have the...
2016-04-18 2:07:09 AM
2016-04-18 4:29:52 PM
LordRollin
Community Legend
315 Views
1 replies
0 likes
Premium
Subscription

315 Views
1 replies
0 likes

PLEASE LET ME CHANGE MY COUNTRY SO I CAN CHANGE PAYMENT INFO

I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to use my HK paypal to pay. Can an admin just change my...

lxscipio
Newbie
I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to u...
2016-04-18 4:07:52 PM
2016-04-18 4:21:26 PM
KatesHere
Community Legend
175 Views
1 replies
0 likes
Account
Premium

175 Views
1 replies
0 likes

Premium

I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99.Why? And how do I get it changed when there is no support number or online helpThanksAndrew

andrewbissex44
Newbie
I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99. Why? And how do I get it changed when there is no support number or online help Thanks Andrew
2016-04-18 9:20:03 AM
2016-04-18 2:35:24 PM
KatesHere
Community Legend
152 Views
1 replies
0 likes
Account

152 Views
1 replies
0 likes

Getting Spotify Free even when a monthly subscription is being paid

Hi,My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his profile, it says "Free account". I'm attaching his credit card statement. My uncle's userna...

carlodecofer
Newbie
Hi, My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his pro...
2016-04-18 2:15:19 PM
2016-04-18 2:31:21 PM
KatesHere
Community Legend
152 Views
1 replies
0 likes
Account
Premium

152 Views
1 replies
0 likes

Error 2 when logging in

I keep getting an Error 2 when trying to log in. Can anyone help with this?

wyliecat
Newbie
I keep getting an Error 2 when trying to log in. Can anyone help with this?
2016-04-18 1:43:30 PM
2016-04-18 1:45:26 PM
Nico
Community Legend
236 Views
1 replies
0 likes
Login

236 Views
1 replies
0 likes

Refund for Spotify Premium

i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.

kishanp0121oizi
Newbie
i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.
2016-04-18 8:46:19 AM
2016-04-18 1:40:36 PM
Dreadlord
Community Legend
236 Views
1 replies
0 likes
Subscription

236 Views
1 replies
0 likes

Solved!! My account is hacked!! Help

Hi I've been using spotify for ages and have never experienced any problems at all with the service until last week. I don't know how or why but someone is using my account and that person has changed the emailadress to the account, keep in mind that...

bamsen97
Newbie
Hi I've been using spotify for ages and have never experienced any problems at all with the service until last week. I don't know how or why but someone is using my account and that person h...
2016-04-18 1:29:03 PM
2016-04-18 1:34:57 PM
Dreadlord
Community Legend
301 Views
1 replies
0 likes
Account
Other

301 Views
1 replies
0 likes

help cancel

Hey I have this problem that when I started using spotify I used appel but now I use android and have been for long time but they are billing me via iTunes is there a way to cancel with out using itunes?

reignofregin
Newbie
Hey I have this problem that when I started using spotify I used appel but now I use android and have been for long time but they are billing me via iTunes is there a way to cancel with out using itu...
2016-04-18 11:02:59 AM
2016-04-18 11:10:33 AM
OviiiOne
Community Legend
145 Views
1 replies
0 likes
Account
Premium
Subscription

145 Views
1 replies
0 likes

Cannot subscribe to premium

Why cant i subscribe to premium? It always says i need to enable javascript but i already enabled it.. It keeps going back and forth to the payment option.. Then its not giving me option to enter my card info for credit card it just keep loading.. I ...

faye_tabin
Newbie
Why cant i subscribe to premium? It always says i need to enable javascript but i already enabled it.. It keeps going back and forth to the payment option.. Then its not giving me option to enter my ...
2016-04-18 2:30:32 AM
2016-04-18 11:06:20 AM
Nico
Community Legend
168 Views
1 replies
0 likes
Premium

168 Views
1 replies
0 likes

14 days abroad problem

Hello, I am having the same problem as the other folks. I lived in Italy for a year and set up my Spotify account there.I already tried to change country in my profile settings but was not able to - it was an only option and I couldn't type either.Ca...

Cvetek
Casual Listener
Hello, I am having the same problem as the other folks. I lived in Italy for a year and set up my Spotify account there. I already tried to change country in my profile settings but was not able to ...
2016-04-18 1:03:01 AM
2016-04-18 9:49:05 AM
Cvetek
Casual Listener
432 Views
3 replies
0 likes
Account

432 Views
3 replies
0 likes

Missed payment - credit score

Dear SpotifyI was emailed I had a missed payment on my account this morning. I'm.not sure why as the funds are there? My concern is this miss payment affects my credit score?As soon as I received the email from Spotify I actioned the steps to get pre...

Xeroxed84
Casual Listener
Dear Spotify I was emailed I had a missed payment on my account this morning. I'm.not sure why as the funds are there? My concern is this miss payment affects my credit score? As soon as I rece...
2016-04-18 8:33:22 AM
2016-04-18 9:05:28 AM
Xeroxed84
Casual Listener
778 Views
1 replies
0 likes
Account
Premium
Subscription

778 Views
1 replies
0 likes

Solved!! Premium subscription cancelled unwillingly!

Hi Spotify, My premium subscription seems to have been cancelled without my authorisation - I was last billed in Feb and March, but not for April. My credit card hasn't changed or expired, and given that the last two months were billed without issues...

brayns
Casual Listener
Hi Spotify, My premium subscription seems to have been cancelled without my authorisation - I was last billed in Feb and March, but not for April. My credit card hasn't changed or expired, a...
2016-04-18 2:50:08 AM
2016-04-18 7:17:49 AM
brayns
Casual Listener
704 Views
2 replies
0 likes
Account
Premium
Subscription

704 Views
2 replies
0 likes

2 artists same name!!

Hi, I have my artist profile under My name Jacob James and I've just seen someone else out with the same name is linked to my profile

Jacobbielski
Casual Listener
Hi, I have my artist profile under My name Jacob James and I've just seen someone else out with the same name is linked to my profile
2016-04-18 6:42:26 AM
2016-04-18 7:07:18 AM
Maxim
Spotify Star
591 Views
5 replies
0 likes
Account
Other

591 Views
5 replies
0 likes

“Spotify has been paused because your account is used somewhere else” (but I think it isn't)

Hi! Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook password, tried again, no help. It is unlikely that someone else i...

xobar
Casual Listener
Hi! Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook passwo...
2012-04-08 9:12:29 PM
2016-04-18 6:33:15 AM
GeoffCapes
Newbie
497 Views
3 replies
0 likes

497 Views
3 replies
0 likes

Label Requirements

I am running a label. I would like to setup a label account with Spotify. I am not interested in using aggregators at this time. Please advise on the requirements and/or contacts to get started.Kind regards

pubnmusic
Casual Listener
I am running a label. I would like to setup a label account with Spotify. I am not interested in using aggregators at this time. Please advise on the requirements and/or contacts to get started. K...
2016-04-18 5:56:15 AM
2016-04-18 6:17:47 AM
pubnmusic
Casual Listener
420 Views
1 replies
0 likes

420 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts