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PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287158 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540186 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129592 Views
74 replies
12 likes
Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have the option to add our existing usernames, which conta...
Currently my husband and I both have premium accounts, I realize that we have to let our existing accounts lapse in order to join the family plan. However, when we join a family plan, will we have th...
Spotify Star
245 Views
1 replies
0 likes
My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on @SpotifyCares and they had told me they had sent t...
My (other) account got hacked this morning and they changed the email, I emailed account-details-changed@spotify.com and the other help page but have not heard a reply, I also tweeted with someone on...
Spotify Star
249 Views
1 replies
0 likes
Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I connect them?
Hi! I have two accounts one from my email and one from my Facebook. I have problem with connecting them together. My playlist is in the Facebook account and I paid premium for my email. How can I con...
Spotify Star
217 Views
1 replies
0 likes
Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a unidays card, I could just go onto my profile, click "get...
Okay so I already had a free account and found out about the student discount for a premium account. I followed the step by step online on how to do so and it said that after I signed up for a uniday...
Community Legend
342 Views
1 replies
0 likes
Hello, On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptions are payed. Is there any way I can get this confirmed/fixe...
Hello, On the devices I play Spotify on I get a message the payment for my subscription has failed. The subcription fee is hooked up with a credit card and as far as I can see all subcriptio...
Newbie
262 Views
2 replies
0 likes
I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living. How can I downgrade back to Spotify Premium (for 1 user - me) and why is no-one in customer service respond...
I was upgraded against my will when I switched my payment method from an Australian debit card to a UK debit card, where I'm currently living. How can I downgrade back to Spotify Premium (fo...
Casual Listener
274 Views
2 replies
0 likes
Hey guys my Problem is the following.When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK. Now I want to sign up for spotify student premium but when I enter my german visa c...
Hey guys my Problem is the following. When signing up for free spotify premium I used a virtual master card from the UK. Therefore my country in my Profil was also UK. Now I want to sign up...
Community Legend
230 Views
1 replies
0 likes
I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I had issues a few years ago with having my fb connecte...
I have sent two emails now with no reply!! I have over 10 play lists missing from my account. Years worth of music randomly missing. I have tried all your troubleshoot and only have 1 account as I ha...
Regular
651 Views
9 replies
0 likes
Hello everyone, I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help me?? Thank you so much. Lidia
Hello everyone, I don't know what's happened but I log in my Spotify account and in my only one playlist there isn't any song. The playlist is ok but it is completely empty. Someone can help...
Spotify Star
768 Views
3 replies
0 likes
Dear Spotify Are you aware that there are also students outside the US on a tight budget? I'm pretty tired of the general "US first" prioritizing most companies have. As of right now, I prefer Spotify over any other competitor, but on my budget, I ha...
Dear Spotify Are you aware that there are also students outside the US on a tight budget? I'm pretty tired of the general "US first" prioritizing most companies have. As of...
Not applicable
251 Views
1 replies
0 likes
So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.
So I'm trying to update my payment method and the fill out form isn't loading at all. I've tried reloading the page, closing the browser, logging out, restarting computer, nothing. Someone help me.
Community Legend
568 Views
3 replies
0 likes
Hi all,I recorded an album with myband in 2012 and not it is not available anymore. Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3 Can you help me restoring it? Thank you very much in advance!Dario
Hi all, I recorded an album with myband in 2012 and not it is not available anymore. Te link is http://open.spotify.com/album/7hWWFeessutgAKm8vC2ql3 Can you help me restoring ...
Casual Listener
590 Views
2 replies
0 likes
Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account.What can I do?
Hello, I have a question. Everytime when I try to pay for my premium account, it says that my bank is having a bad day but then Spotify takes my money and doesn't activates my account. What can I do?
Not applicable
293 Views
1 replies
0 likes
I have got two problems. Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my real account, but there is still no bell.I had Lumia 820 and I ...
I have got two problems. Since last time “the bell” notification disappeared. I created temporary account and log in the same software on desktop, and the bell appeared. I had back to my re...
Casual Listener
570 Views
8 replies
0 likes
I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers one?
I signed up with rogers and they have me a year subscription premium for free. I currently subscribe to premium now and pay for it. How do i cancel the one i currently pay for and switch to rogers on...
Not applicable
822 Views
1 replies
0 likes
Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I thik it should appear. Thanks.spotify:artist:3z1sCKHc4O...
Hi, I 'm a verified artist in spotify. How can I see my related artists?. I have another profile where they appeared immediately , but in this nothing happens and I'm in a spotify playlist, so I...
Community Legend
497 Views
3 replies
0 likes
3 emails in 3 months. No replies. You are still charging my accout.Neither of my emails work to log in to a premium account, neither does my facebook accout. I do not have access and have not had access to a premium account.... Yet you are taking my ...
3 emails in 3 months. No replies. You are still charging my accout. Neither of my emails work to log in to a premium account, neither does my facebook accout. I do not have access and have not had a...
Newbie
537 Views
4 replies
1 likes
Hi,I received an email saying that the account email had been changed and I imediately freaked out as this wasnt me and I have had a couple of recent account Hijacks,I quickly went to try and access my account to which I found I couldnt log in with m...
Hi, I received an email saying that the account email had been changed and I imediately freaked out as this wasnt me and I have had a couple of recent account Hijacks, I quickly went to try and acc...
Spotify Star
354 Views
1 replies
0 likes
I would need a subscription for me an one other familiy member. But on the support pagehttps://support.spotify.com/us/account_payment_help/spotify_family/spotify-family/I can only find me +2 as the smallest option. Is there also a me +1 option? For w...
I would need a subscription for me an one other familiy member. But on the support page https://support.spotify.com/us/account_payment_help/spotify_family/spotify-family/ I can only find me +2 as t...
Spotify Star
269 Views
1 replies
0 likes
