Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304613 Views
  • 869 replies
  • 97 likes
  • Account
  • 304613 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139708 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139708 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80803 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80803 Views
  • 64 replies
  • 9 likes

Move playlists from old account to new one

I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would be greatly appreciated.

  • Newbie
  • I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would b...
  • kbrooksc
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

I entered the wrong email and my password doesn't work.

So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my sister I got the trial for premium and set it up w...

  • Newbie
  • So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my...
  • kbrooksc
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Account hijacked...again

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but have not had a response yet. My credit card is sitl...

  • Casual Listener
  • My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but ...
  • sharkus
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 119 Views
  • 2 replies
  • 0 likes

wrong email on another account

i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs in she cant get in becuase she doesnt have the rig...

  • Newbie
  • i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs...
  • kbrooksc
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 99 Views
  • 1 replies
  • 0 likes

Hacked account

The user Nisar Nixon has hacked my account with his Facebook profile.I need some help pleaseThanks

  • Newbie
  • The user Nisar Nixon has hacked my account with his Facebook profile. I need some help please Thanks
  • kbrooksc
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Family Premium Subscription

I have a premium subscription and I live in France (profile country = France)I want to add 2 members of my family in my subscription and go for a Family Premium subscripton.I then updated my subscriptoon to add 2 family members and I got the code for...

  • Newbie
  • I have a premium subscription and I live in France (profile country = France) I want to add 2 members of my family in my subscription and go for a Family Premium subscripton. I then updated my subs...
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Student discount

If I already signed up for Spotify premium how do I get the student discount added to my account?

  • Newbie
  • If I already signed up for Spotify premium how do I get the student discount added to my account?
  • kbrooksc
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium
  • 124 Views
  • 1 replies
  • 0 likes

too many commercials

my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it because of my commute before the 30 mins are over....

  • Newbie
  • my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it...
  • kbrooksc
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

future evol

When is future new album gonna post? It came out today. It's called evol.

  • Casual Listener
  • When is future new album gonna post? It came out today. It's called evol.
  • kbrooksc
  • Community Legend
  • 11697 Views
  • 12 replies
  • 12 likes
  • Premium
  • 11697 Views
  • 12 replies
  • 12 likes

Subscription Cancellation

I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions? Thanks

  • Casual Listener
  •  I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions?...
  • kbrooksc
  • Community Legend
  • 181 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 3 replies
  • 0 likes

Subscription not activating

Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a receipt for it? what is going on and how do i fix i...

  • Regular
  • Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a ...
  • kbrooksc
  • Community Legend
  • 260 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 260 Views
  • 9 replies
  • 0 likes

I was charged when I shouldn't have been

I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be refunded that money.

  • Casual Listener
  • I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be re...
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

military using overseas... it wont let me use the app or buy premium?

okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the ukI do not know what to do. looking for advice

  • Newbie
  • okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the uk I do no...
  • kbrooksc
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

After deleting facebook account - Problem the signing in on Spotify

Hello folks, I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify.I tried the "further links" - it doesn't works, I'm always reconnected t...

  • Newbie
  • Hello folks,   I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify. I tried th...
  • kbrooksc
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Address Q

Hi There. I want to have my sister be on a Spotify family plan with me, but she doesn't "reside at the same physical address" as me. Can someone tell me, does this mean only for the billing address or the actual IP addresses are checked to be at the ...

  • Casual Listener
  • Hi There. I want to have my sister be on a Spotify family plan with me, but she doesn't "reside at the same physical address" as me.   Can someone tell me, does this mean only for the billing ...
  • kbrooksc
  • Community Legend
  • 1379 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1379 Views
  • 1 replies
  • 0 likes

my phone reset and forgot the email I used

I need to know the email I have with my premium account

  • Visitor
  • I need to know the email I have with my premium account
  • kbrooksc
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

change facebook user

Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy.How can i keep the spotify premium but use my new facebook account with this? ...

  • Newbie
  • Hi, i changed the facebook account to fanpage and my spotify premium continue with this username. I have a new profile in facebook because the other i only use commercialy. How can i keep the spotif...
  • kbrooksc
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 120 Views
  • 1 replies
  • 0 likes

Price increase?

I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab?Just curious as to why the price increase with no warning and why it's not showi...

  • Casual Listener
  • I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab? Just curious as to why the ...
  • miss-sash
  • Casual Listener
  • 973 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 973 Views
  • 2 replies
  • 0 likes

Regarding 29 days offline renew on mobile

Hello, I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did not need to do that??? I dropped Slacker to come to you guys. Ca...

  • Visitor
  • Hello,   I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did no...
  • mike3889
  • Casual Listener
  • 1768 Views
  • 2 replies
  • 0 likes
  • 1768 Views
  • 2 replies
  • 0 likes

Getting premium with student discount and being charged 4 times

I just got spotify premium with student discount and I had issues getting the discount so when I finally qualified to get the discount I got charged 4 time 1 for the month and 3 for I don't know what but it is still pending on my card

  • Casual Listener
  • I just got spotify premium with student discount and I had issues getting the discount so when I finally qualified to get the discount I got charged 4 time 1 for the month and 3 for I don't know what...
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 5 replies
  • 0 likes