Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2025-02-19 1:43:32 AM
ribezaz
Spotify Star
10021 Views
3 replies
9 likes
Security

10021 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Friday
ddongnyangi
Newbie
498870 Views
982 replies
112 likes
Account

498870 Views
982 replies
112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1214653 Views
119 replies
117 likes
Account

1214653 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
122917 Views
72 replies
12 likes
Account
Login
Premium

122917 Views
72 replies
12 likes

Someone stole my account

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email address or the password for the account I don't know a...

lokix
Casual Listener
Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email add...
2016-04-15 1:59:15 AM
2016-04-20 1:20:37 AM
lokix
Casual Listener
581 Views
6 replies
0 likes
Login
Other
Premium
Security

581 Views
6 replies
0 likes

Solved!! Subscription changed

I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can someone explain how that is legal? How can they cha...

JokerVT
Newbie
I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can ...
2016-04-19 11:04:30 PM
2016-04-19 12:55:38 AM
osornios
Spotify Star
341 Views
1 replies
0 likes
Premium
Subscription

341 Views
1 replies
0 likes

Reopening closed account

Hi everyone!I closed my account because I thought I wasn't using it enough..but I miss it already!I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify doesn't work when I try to create an account it says emai...

Sanaraoof
Newbie
Hi everyone! I closed my account because I thought I wasn't using it enough..but I miss it already! I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify do...
2016-04-19 11:26:45 PM
2016-04-19 12:35:42 AM
osornios
Spotify Star
716 Views
1 replies
1 likes
Account

716 Views
1 replies
1 likes

Deactivated facebook

I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want to have to deactivate this account and start all ove...

monkstephanie1
Newbie
I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want t...
2016-04-19 11:45:10 PM
2016-04-19 12:30:49 AM
osornios
Spotify Star
243 Views
1 replies
0 likes
Account
Login
Other
Premium
Subscription

243 Views
1 replies
0 likes

Solved!! Subscription changed but I don't recall asking for it.

Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it wouldn't let me play anything, it kept skipping all son...

aiellas
Casual Listener
Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it woul...
2016-04-19 3:49:24 AM
2016-04-19 11:32:27 PM
aiellas
Casual Listener
323 Views
2 replies
0 likes
Free
Premium
Subscription

323 Views
2 replies
0 likes

Account is being compromised. Need help

I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help.Got an email that my account email was changed, but I didn't do it. Luckily I can still access my account via Facebook. I opened the app on my phone w...

andyfreak457
Newbie
I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help. Got an email that my account email was changed, but I didn't do it. Luckily I can still access ...
2016-04-19 10:58:47 PM
2016-04-19 11:05:30 PM
Maxim
Spotify Star
241 Views
1 replies
0 likes
Security

241 Views
1 replies
0 likes

Email address has been changed! ?hacked

The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!

Guitara
Casual Listener
The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!
2016-04-19 6:13:59 PM
2016-04-19 6:25:16 PM
LordRollin
Community Legend
616 Views
1 replies
0 likes
Account
Security

616 Views
1 replies
0 likes

Only Family Plan offer showing

I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without my playlists and preiumum for over a week now and Sp...

chrisruiz83
Newbie
I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without m...
2016-04-19 4:26:14 PM
2016-04-19 5:47:19 PM
Maxim
Spotify Star
323 Views
1 replies
0 likes
Account
Premium
Subscription

323 Views
1 replies
0 likes

Spotify and Facebook email problems

Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is...

j1star1
Casual Listener
Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is t...
2016-04-15 1:04:09 PM
2016-04-19 5:18:41 PM
Jake
Roadie
843 Views
5 replies
0 likes
Account
Login

843 Views
5 replies
0 likes

Cards not being accepted

I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled. I logged on and tried...

ruthbwalton114
Casual Listener
I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected ...
2016-04-17 3:07:13 PM
2016-04-19 5:10:20 PM
osornios
Spotify Star
638 Views
7 replies
0 likes
Account
Premium
Subscription

638 Views
7 replies
0 likes

issue with logging into the Desktop application

There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app and the web app but would really love to be able to get back t...

mjSides
Casual Listener
There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app ...
2016-04-18 4:40:12 PM
2016-04-19 4:52:01 PM
mjSides
Casual Listener
284 Views
2 replies
0 likes
Account
Login
Subscription

284 Views
2 replies
0 likes

Music is CONSTANTLY pausing.

I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). This is very frustrating when trying to workout or ...

MrsSiler05
Casual Listener
I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). ...
2016-04-16 3:21:44 PM
2016-04-19 4:49:11 PM
MrsSiler05
Casual Listener
249 Views
2 replies
0 likes
Account
Other

249 Views
2 replies
0 likes

Discover Weekly Playlist in French

Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...

Dimples
Casual Listener
Device: (a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
2016-02-03 3:03:17 AM
2016-04-19 4:41:03 PM
ffrreeeekk
Casual Listener
930 Views
4 replies
3 likes
Android
Desktop
iOS

930 Views
4 replies
3 likes

My premium account changed into free

Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not been charged in april. The was no problem with the cash limit...

1131871637
Newbie
Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not b...
2016-04-19 4:16:29 PM
2016-04-19 4:39:09 PM
paezbrendan
Newbie
444 Views
1 replies
1 likes
Account

444 Views
1 replies
1 likes

Hacked? Weird e-mail address, password doesn't work, credit card is being charged.

Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...

menguzar
Newbie
Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never...
2016-03-24 6:28:44 AM
2016-04-19 4:25:06 PM
Jayb72
Community Legend
1116 Views
4 replies
0 likes
Account
Login
Premium

1116 Views
4 replies
0 likes

Can't log in (been trying for 4 days now)

So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and log back in, not I'm getting an error message saying ...

Whatsazubia
Casual Listener
So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and lo...
2016-04-15 8:18:59 AM
2016-04-19 4:06:56 PM
Jake
Roadie
373 Views
5 replies
0 likes
Account

373 Views
5 replies
0 likes

Canada - Rogers Family Plan with Spotify Premium - Account Problems

HiSo I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is now the username associated with my phone number. Now, ...

JGOLDB8
Newbie
Hi So I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is no...
2016-02-09 6:11:41 PM
2016-04-19 3:50:33 PM
GrumpyCat7493
Casual Listener
642 Views
2 replies
0 likes
Account
Login
Other
Premium
Subscription

642 Views
2 replies
0 likes

Charged for Monthly and Annual Membership

Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $135.46CAD two days later. I dont understand why i would be charged for...

Huda1
Casual Listener
Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $1...
2016-04-15 6:39:20 PM
2016-04-19 3:38:52 PM
Huda1
Casual Listener
280 Views
2 replies
0 likes
Account
Other
Premium
Subscription

280 Views
2 replies
0 likes

I am so sick of spotify bleeping me over

I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**ing musicAs of today I am cancelling my spotify accou...

cha0tix41
Regular
I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**in...
2016-04-19 3:27:25 PM
2016-04-19 3:32:26 PM
cha0tix41
Regular
288 Views
3 replies
0 likes
Other

288 Views
3 replies
0 likes

Account hacked and email changed

I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare regarding the issue and they stated that the accounts t...

Leg0z111
Casual Listener
I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare rega...
2016-04-17 1:54:37 AM
2016-04-19 3:28:52 PM
gnovella16
Roadie
211 Views
1 replies
0 likes
Account
Login
Security
Subscription

211 Views
1 replies
0 likes

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