Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88886 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758906 Views
18 replies
29 likes
Hi, I hopoe someone can help:I use my spotify account at work, but don't want the whole company using it. Befor logging in, I disable the 'remember me' button but the spotify player still saves my username. How can I avoid this?I want the player to d...
Hi, I hopoe someone can help: I use my spotify account at work, but don't want the whole company using it. Befor logging in, I disable the 'remember me' button but the spotify player still ...
Casual Listener
2668 Views
2 replies
1 likes
Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
Spotify Legend
236 Views
1 replies
0 likes
Hi,I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist. Was wondering how I can change this so that they continue to receive notifications when I add new songs. Thank you
Hi, I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist. Was wondering how I can change this so that they contin...
189 Views
0 replies
0 likes
I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...
I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is i...
Casual Listener
607 Views
4 replies
0 likes
My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook. I already made a new spotify account and would like to tran...
My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook.&nb...
Community Legend
339 Views
1 replies
0 likes
Hi, I'm trying to upgrade to Spotify Premium, but it will not let me enter my credit card info. I've attached a screenshot of what I'm seeing. Thanks!
Hi, I'm trying to upgrade to Spotify Premium, but it will not let me enter my credit card info. I've attached a screenshot of what I'm seeing. Thanks!
Casual Listener
485 Views
2 replies
0 likes
Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
Spotify Legend
600 Views
1 replies
0 likes
Hi I am unable to log in to my account . I typically do it through Facebook but this when I did it said "login failed - you can only use spotify abroad for 14 days"I have never had this issue before.Am currently under premium subscription .
Hi I am unable to log in to my account . I typically do it through Facebook but this when I did it said "login failed - you can only use spotify abroad for 14 days" I have never had this issue befor...
Spotify Star
282 Views
1 replies
0 likes
Hey guys. I work at a social media agency and we are going to create official spotify accounts for some big clients. How do I do it?
Hey guys. I work at a social media agency and we are going to create official spotify accounts for some big clients. How do I do it?
Music Fan
369 Views
1 replies
0 likes
My last payment for Spotify Premium didn't work and I cannot pay, card keeps being refused. I see at least three similar posts on Twitter from people who have had the same thing happen recently with NatWest bank. One person on Twitter says it is even...
My last payment for Spotify Premium didn't work and I cannot pay, card keeps being refused. I see at least three similar posts on Twitter from people who have had the same thing happen ...
Community Legend
1237 Views
5 replies
0 likes
The contact form is not working to permanently delete my account. It takes me back to the beginning of the page. Need my account deleted ASAP! Please help.
The contact form is not working to permanently delete my account. It takes me back to the beginning of the page. Need my account deleted ASAP! Please help.
Casual Listener
284 Views
2 replies
0 likes
Last time i pay by debit card, but now the only option i have is credit card
Last time i pay by debit card, but now the only option i have is credit card
Newbie
1234 Views
5 replies
1 likes
Hi,I have javascript enabled on both Firefox and Chrome - but can't upgrade to Premium as I get blocked with an error message that javascript needs to be enabled. I've checked in all the usual places, including config etc - they all confirm it is ena...
Hi, I have javascript enabled on both Firefox and Chrome - but can't upgrade to Premium as I get blocked with an error message that javascript needs to be enabled. I've checked in all the usual plac...
Casual Listener
520 Views
1 replies
0 likes
Hi my names Oscar.I was listening to music today when it suddenly my cut off. I checked & it seemed like I had been logged out.. I then tried to login but it told me that I was trying to login in a different time country.. I'm in California & Idk wha...
Hi my names Oscar. I was listening to music today when it suddenly my cut off. I checked & it seemed like I had been logged out.. I then tried to login but it told me that I was trying to login ...
Not applicable
208 Views
1 replies
0 likes
I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would be greatly appreciated.
I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would b...
Community Legend
321 Views
1 replies
0 likes
My ip address is from USA and I am in USA and my paypal account associated is using an american credit card but I am not able to change the country to USA. I have been in Italy only for vacations and I have been charged in Euro paying more than 10 bu...
My ip address is from USA and I am in USA and my paypal account associated is using an american credit card but I am not able to change the country to USA. I have been in Italy only for vacations and...
Casual Listener
288 Views
2 replies
0 likes
So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my sister I got the trial for premium and set it up w...
So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my...
Community Legend
340 Views
1 replies
0 likes
Title says most of it. Since about 2 weeks ago random playlists from what looks like European countries have been added to my playlist and my usual playlists have disappeared. I'm writing this under my fb account, which should've been connected to my...
Title says most of it. Since about 2 weeks ago random playlists from what looks like European countries have been added to my playlist and my usual playlists have disappeared. I'm writing this under ...
Community Legend
215 Views
1 replies
0 likes
I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab?Just curious as to why the price increase with no warning and why it's not showi...
I've been subscribed to premium for about 8 months now and this month the payment that was taken was $17.99 but still says it's only $16.99 per month on the accounts tab? Just curious as to why the ...
Casual Listener
1184 Views
2 replies
0 likes
Hello, i have a premium subscription and I want to move it to a new account, is it possible?
Hello, i have a premium subscription and I want to move it to a new account, is it possible?
Regular
777 Views
9 replies
0 likes
