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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80239 Views

28 replies

0 likes

  • 80239 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99410 Views

9 replies

2 likes

Account
Login
  • 99410 Views
  • 9 replies
  • 2 likes

Upgraded to a Family Plan and have no idea how to set up the second account

So, I have been paying for Spotify for a while now for my daughter. She is the primary user of the account and listens on her iphone and ipad. I have spotify on my laptop and phone and will log in every once in a while to hear a song or two. Of cours...

Newbie

So, I have been paying for Spotify for a while now for my daughter. She is the primary user of the account and listens on her iphone and ipad. I have spotify on my laptop and phone and will log in ev...

osornios

Spotify Star

777 Views

5 replies

0 likes

Premium
Subscription
  • 777 Views
  • 5 replies
  • 0 likes

Solved!! Account

How can i get reciepts when ever spotify deducted my visa.I got only one reciept. The first reciept was only starting spotify premium reciept.How about the succeding reciepts that they deducted.I think i should get one every month.Thank u.

Newbie

How can i get reciepts when ever spotify deducted my visa. I got only one reciept. The first reciept was only starting spotify premium reciept. How about the succeding reciepts that they deducted. ...

Maxim

Spotify Star

428 Views

1 replies

0 likes

Account
  • 428 Views
  • 1 replies
  • 0 likes

Deleting account.

A few years ago I logged into Spotify using FB, I recently got a new Spotify account and want to delete the FB one so I can pair the new one with FB...

Visitor

A few years ago I logged into Spotify using FB, I recently got a new Spotify account and want to delete the FB one so I can pair the new one with FB...

Maxim

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Cancelling my card on my ex's account

My ex fiancé put my card info under her account and it's been getting charged for the past three months. How can I get my card taken off her account? Her username is: friijolera

Newbie

My ex fiancé put my card info under her account and it's been getting charged for the past three months. How can I get my card taken off her account? Her username is: friijolera

osornios

Spotify Star

852 Views

1 replies

0 likes

Premium
  • 852 Views
  • 1 replies
  • 0 likes

Charged credit card too much

I got a charge of $119.88 from ADY spotify. Can't reach anyone. I heard it was a bogus charge. Definitely not what is owed

Newbie

I got a charge of $119.88 from ADY spotify. Can't reach anyone. I heard it was a bogus charge. Definitely not what is owed

osornios

Spotify Star

299 Views

1 replies

0 likes

Account
  • 299 Views
  • 1 replies
  • 0 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

Visitor

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...

osornios

Spotify Star

404 Views

1 replies

0 likes

Account
Premium
Subscription
  • 404 Views
  • 1 replies
  • 0 likes

Help Please! Charged Twice

I was trying to purchase a Premium subscription, but when I filled my card information and clicked agree, a message popped up, saying that there was a problem with the information, it literally said that there had been no charge at my bank account. I...

Visitor

I was trying to purchase a Premium subscription, but when I filled my card information and clicked agree, a message popped up, saying that there was a problem with the information, it literally ...

osornios

Spotify Star

344 Views

1 replies

0 likes

Account
Premium
Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Canceled and still being charged

I made sure to cancel my subscription before it would charge me the 9.99 a month( I had bought .99 for 3 months). I went to the website and canceled it before the second of April when I would be charged. I opened the app today (the fifth) and saw tha...

Newbie

I made sure to cancel my subscription before it would charge me the 9.99 a month( I had bought .99 for 3 months). I went to the website and canceled it before the second of April when I would be char...

osornios

Spotify Star

336 Views

1 replies

0 likes

Subscription
  • 336 Views
  • 1 replies
  • 0 likes

I got charged twice

I got charged twice

Casual Listener

I got charged twice

ryanmedia

Roadie

490 Views

3 replies

0 likes

Premium
  • 490 Views
  • 3 replies
  • 0 likes

Solved!! Gift online

Every concievable date format for delivery date - gift card - comes back invalid format. Am I going mad?

Casual Listener

Every concievable date format for delivery date - gift card - comes back invalid format. Am I going mad?

sjd779

Casual Listener

532 Views

2 replies

0 likes

Subscription
  • 532 Views
  • 2 replies
  • 0 likes

subscription error

I have spotify free and I'm about to go to college so i was just seeing if the premium half off would work for me now, but apparently it won't until im like officially enrolled in classes. So I typed in my card info to try and see if it would work an...

Newbie

I have spotify free and I'm about to go to college so i was just seeing if the premium half off would work for me now, but apparently it won't until im like officially enrolled in classes. So I typed...

Maxim

Spotify Star

282 Views

1 replies

0 likes

Subscription
  • 282 Views
  • 1 replies
  • 0 likes

cancelled account

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

Casual Listener

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

ryanmedia

Roadie

381 Views

4 replies

0 likes

Account
Premium
Subscription
  • 381 Views
  • 4 replies
  • 0 likes

Student Card

HiI currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing?Cheers.Archie

Casual Listener

Hi I currently pay £9.99 for spotify and have recently got my student card which entitles me to spotify for 50% off. Do I need a new account for this or can I apply to it my existing? Cheers. ...

archiecookie

Casual Listener

502 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 502 Views
  • 4 replies
  • 0 likes

Can I access/manage my band's profile?

Hi, I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (ie.edit content) and how I would go about this. Thanks for y...

Newbie

Hi,   I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (...

Maxim

Spotify Star

400 Views

1 replies

0 likes

Account
  • 400 Views
  • 1 replies
  • 0 likes

Set device password

So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hours. What do?

Newbie

So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hour...

Maxim

Spotify Star

281 Views

1 replies

0 likes

Security
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! The credit card boxes on the subscription screen don't load.

For some reason I just get the spinning circle loading icon on the page, even on multiple computers. Is there any way around this? The only other post I could find on this problem said to enter CC info on your profile, but I can't find any option to ...

Newbie

For some reason I just get the spinning circle loading icon on the page, even on multiple computers. Is there any way around this? The only other post I could find on this problem said to enter CC in...

Lollman

Newbie

1279 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1279 Views
  • 2 replies
  • 0 likes

Solved!! spotify is not playing any music

it keeps saying song is not availbleon my playlist and searching diff artistso yeah it dosent work at alli have the family planive already updated my phone and spotify

Casual Listener

it keeps saying song is not availble on my playlist and searching diff artist so yeah it dosent work at all i have the family plan ive already updated my phone and spotify

alfarocr07

Roadie

620 Views

3 replies

0 likes

Premium
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! Need help subscribing to premium

Hello!So I decided that I wanted to upgrade my spotify to the student subscription ($4.99 a month plus tax) but for some reason when I get to the page where I am supposed to insert my credit card information, that part will not load. I can click cont...

Newbie

Hello! So I decided that I wanted to upgrade my spotify to the student subscription ($4.99 a month plus tax) but for some reason when I get to the page where I am supposed to insert my credit card i...

Maxim

Spotify Star

422 Views

1 replies

0 likes

Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Hacked!

My account was hacked over the weekend (somewhere in 4/1-4/4) and all of my data was removed. When I logged in on my work machine (through Facebook) all my Follows had been replaced with someone named "cstrike.das", and all my Playlists and Library h...

Newbie

My account was hacked over the weekend (somewhere in 4/1-4/4) and all of my data was removed. When I logged in on my work machine (through Facebook) all my Follows had been replaced with someone...

ryanmedia

Roadie

497 Views

1 replies

0 likes

Account
Premium
  • 497 Views
  • 1 replies
  • 0 likes

Hacker changed account email and password

A hacker has changed my account email and password. I can now only access my account with my facebook login, and I can't change the password or email back. I am having to fight with this guy to get my music to stream. I have filled out the support.sp...

Regular

A hacker has changed my account email and password. I can now only access my account with my facebook login, and I can't change the password or email back. I am having to fight with this guy to get m...

duerdy

Casual Listener

1664 Views

14 replies

0 likes

Account
Security
  • 1664 Views
  • 14 replies
  • 0 likes