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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • TheFuntimer
  • Newbie
  • 249861 Views
  • 443 replies
  • 28 likes
  • Account
    Free
  • 249861 Views
  • 443 replies
  • 28 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12792 Views
  • 6 replies
  • 11 likes
  • Security
  • 12792 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527642 Views
  • 989 replies
  • 113 likes
  • Account
  • 527642 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127785 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127785 Views
  • 74 replies
  • 12 likes

Refund.

I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately desperately need this refund. I cannot afford the premiu...

  • Newbie
  • I thought I canceled my Spotify premium, apparently I did not. They took the money out of the account on the 11th of this month (April 2016). Is there any way I can get a refund?. I desperately despe...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Locked out because I am in another country for the summer.

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my location does not match my profile" (error 408)..... even...

  • Casual Listener
  • Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my locati...
  • osornios
  • Spotify Star
  • 1122 Views
  • 4 replies
  • 0 likes
  • 1122 Views
  • 4 replies
  • 0 likes

Unable to unfollow an artist

I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.

  • Newbie
  • I'm following an artist, however I want to unfollow them. I'm aware of how to do so, but when I click on unfollow it does so, but I'm still following on my artist page. It's annoying me.
  • osornios
  • Spotify Star
  • 1241 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1241 Views
  • 3 replies
  • 1 likes

CC expired, entered the new details & it started charging me twice. Deleted all songs...

My credit card expired so I received an email from spotify asking me to update my detail with the new card. I did this and now I'm being charged twice every month. Also, I log in to my account from my laptop (using the same email and password as I've...

  • Newbie
  • My credit card expired so I received an email from spotify asking me to update my detail with the new card.  I did this and now I'm being charged twice every month.   Also, I log in to my...
  • osornios
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 434 Views
  • 1 replies
  • 0 likes

Change email address

I'm a premium member of spotify and I need the password to log in the spotify app.The question is:- I don't remember my password.- My email is wrong. ¿Where I can write us to change my email adress?Thx.

  • Newbie
  • I'm a premium member of spotify and I need the password to log in the spotify app. The question is: - I don't remember my password. - My email is wrong.   ¿Where I can write us to change my...
  • driveflanger
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Logging in

I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love to get back on my account and listen to my music. P...

  • Regular
  • I can't log into my account and it says the username and password is incorrect but its not... I tried resetting my password and tried again and I still have the same issue. Please help! I would love ...
  • osornios
  • Spotify Star
  • 1482 Views
  • 20 replies
  • 1 likes
  • Account
    Free
    Login
  • 1482 Views
  • 20 replies
  • 1 likes

Subscription

How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!

  • Newbie
  • How do you cancel a subscription, I just checked my bank account & Spotify took out $9.99 from my account. I need to cancel that!
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

I cancelled my facebook acct / now cannot access Spotify

I have a Spotify account (under an old email) that was linked via Facebook. I cancelled / deleted my facebook account. Spotify is still charging my credit card and I cannot login to cancel / change my email / etc. What do I do?

  • Newbie
  • I have a Spotify account (under an old email) that was linked via Facebook.    I cancelled / deleted my facebook account.      Spotify is still charging my credit card an...
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Confused about when I should sign up for Spotify Family Plan

Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and who should be the admin user. Here are the people who w...

  • Casual Listener
  • Hi all. I apologize in advance if this post is confusing. I'm thinking of signing up for a family plan with some friends, but I'm not sure about when would be the best time for us to sign up and...
  • Maxim
  • Spotify Star
  • 434 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 434 Views
  • 5 replies
  • 0 likes

How to change from Spotify Premium to Sportify Student

Hey everybody, i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less.Do you now how to change that in the account? Thanks a lot for your help! Best regardsMarius

  • Newbie
  • Hey everybody,   i am using Spotify since a couple of years as a premium member. Since I am now a student it would be nice to pay now 50% less. Do you now how to change that in the account? ...
  • Maxim
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 388 Views
  • 1 replies
  • 0 likes

Spotify Promo

Hi.. Does spotify 3months promo needed you to pay regular first?It is stated there that first 3months is only 9php But I cant buy it?Im using PayMaya with 100php.. Please reply ASAP.

  • Newbie
  • Hi.. Does spotify 3months promo needed you to pay regular first? It is stated there that first 3months is only 9php   But I cant buy it? Im using PayMaya with 100php..   Please reply ...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 235 Views
  • 1 replies
  • 0 likes

Spotify customer support

I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her phone to her 2016 Equinox, however, there is no audio ...

  • Casual Listener
  • I am in car sales and one of my customers is having trouble playing Spotify over Bluetooth. She has a Samsung Galaxy running the current version of Android and is having no problem connecting her pho...
  • Firedrake23
  • Casual Listener
  • 272 Views
  • 4 replies
  • 0 likes
  • Other
  • 272 Views
  • 4 replies
  • 0 likes

Fake messages on payment

Does anybody get these fake messages as well? They state that the payment did not come clean and they are sorry that I will leave Spotify, then a strange link you shall click on. I never click them. Since I can see that everything is on order on the ...

  • Music Fan
  • Does anybody get these fake messages as well? They state that the payment did not come clean and they are sorry that I will leave Spotify, then a strange link you shall click on. I never click them. ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Subscription- payments

Hi I pay month by Direct Debit on the 14th of each month there abouts. I've realised today that the payment has'nt left my account today and it's saying i'm on free spotify and to upgrade! nothing has changed so why have my payments stopped?

  • Casual Listener
  • Hi I pay month by Direct Debit on the 14th of each month there abouts. I've realised today that the payment has'nt left my account today and it's saying i'm on free spotify and to upgrade! nothing ha...
  • user-removed
  • Not applicable
  • 542 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
  • 542 Views
  • 5 replies
  • 1 likes

Account hacked

Hello,Someone hacked my account this morning. First they highjacked while I was listenting under the name "Liam Reeve's iPad". I email'd tech support and they told me to reset my password, which I did. Now the hacker has cancelled my subsrcipion and ...

  • Newbie
  • Hello, Someone hacked my account this morning. First they highjacked while I was listenting under the name "Liam Reeve's iPad". I email'd tech support and they told me to reset my password, which I ...
  • user-removed
  • Not applicable
  • 413 Views
  • 2 replies
  • 0 likes
  • Account
  • 413 Views
  • 2 replies
  • 0 likes

Got a phishing mail from "Spotify"..

Got a mail from (false) "accountsupdate@spotify.com" Tråkigt att du lämnar ossVi kunde inte behandla din betalning och har därför pausat prenumerationen tillfälligt.Nu kommer reklam spelas upp och du kan inte lyssna på dina favoritlåtar offline längr...

  • Newbie
  • Got a mail from (false) "accountsupdate@spotify.com"   Tråkigt att du lämnar oss Vi kunde inte behandla din betalning och har därför pausat prenumerationen tillfälligt. Nu kommer reklam sp...
  • user-removed
  • Not applicable
  • 687 Views
  • 1 replies
  • 0 likes
  • Security
  • 687 Views
  • 1 replies
  • 0 likes

Cannot cancel Spotify Premium

When I try to cancel the subscription for my fathers account (he doesn't want it anymore). On the last step of the cancel I get this: This site can’t be reachedThe webpage at https://www.spotify.com/nl/account/cancel/cancel-without-reauth/might be te...

  • Newbie
  • When I try to cancel the subscription for my fathers account (he doesn't want it anymore).   On the last step of the cancel I get this:   This site can’t be reached The webpage at http...
  • ufoneq
  • Casual Listener
  • 718 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 718 Views
  • 4 replies
  • 0 likes

Problem with notifications feature

Hi! The notifications feature on my Spotify account is not working. My settings indicate that it should be working, but for some annoying reason it's not, and it hasn't been for a while (maybe 3 weeks - 1 month) - please help me. I'm using a Macbook ...

  • Newbie
  • Hi!    The notifications feature on my Spotify account is not working. My settings indicate that it should be working, but for some annoying reason it's not, and it hasn't been for a...
  • Nico
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
  • 233 Views
  • 1 replies
  • 0 likes

Invalid email

I have an account under the name of Tiegsy10 which I pay premium for every month. I want to add in my student discount but I can't log in as I don't remember the password and the email has become no longer of use so I can't access the change password...

  • Casual Listener
  • I have an account under the name of Tiegsy10 which I pay premium for every month. I want to add in my student discount but I can't log in as I don't remember the password and the email has become no ...
  • hy4
  • Newbie
  • 560 Views
  • 3 replies
  • 0 likes
  • Login
  • 560 Views
  • 3 replies
  • 0 likes