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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9856 Views
  • 3 replies
  • 9 likes
  • Security
  • 9856 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492595 Views
  • 981 replies
  • 111 likes
  • Account
  • 492595 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213594 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213594 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122505 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122505 Views
  • 72 replies
  • 12 likes

My account has vanished

Dear reader, As of last Saturday my other account has vanished. I have no means of login into my account. I tried the following things:Login via the website: unsuccessfulLogin via the desktop application: unsuccessfulLogin on my mobile: unsuccessfulL...

  • Casual Listener
  • Dear reader,   As of last Saturday my other account has vanished.   I have no means of login into my account.    I tried the following things: Login via the website: unsucc...
  • colincynthia
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 345 Views
  • 2 replies
  • 0 likes

Why am I getting charged?

I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify

  • Newbie
  • I tried to get the student discount but said they couldn't verify I was a student so I have up and now I'm seeing a $5.40 charge on my card by Spotify
  • LordRollin
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Will I still have the premium trial after I subscribe only for a while?

Hi, I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it.For example, I buy premium for 2 months, and cancel it. Do I still have the free 30 day trial? Thanks.

  • Newbie
  • Hi,   I am wondering if I still have the free premium trial if I buy a premium subscription and stop paying for it. For example, I buy premium for 2 months, and cancel it. Do I still have the...
  • LordRollin
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

PLEASE LET ME CHANGE MY COUNTRY SO I CAN CHANGE PAYMENT INFO

I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to use my HK paypal to pay. Can an admin just change my...

  • Newbie
  • I've been trying for weeks to change my country from Australia to Hong Kong so I can pay for it with my bank account there - but every time I change country, it never saves it and won't allow me to u...
  • KatesHere
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Premium

I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99.Why? And how do I get it changed when there is no support number or online helpThanksAndrew

  • Newbie
  • I saw Premium advertised at $11.99. When I subscribed my confirmation said I would be charged $14.99. Why? And how do I get it changed when there is no support number or online help Thanks Andrew
  • KatesHere
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Getting Spotify Free even when a monthly subscription is being paid

Hi,My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his profile, it says "Free account". I'm attaching his credit card statement. My uncle's userna...

  • Newbie
  • Hi, My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his pro...
  • KatesHere
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 160 Views
  • 1 replies
  • 0 likes

Error 2 when logging in

I keep getting an Error 2 when trying to log in. Can anyone help with this?

  • Newbie
  • I keep getting an Error 2 when trying to log in. Can anyone help with this?   
  • Nico
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Login
  • 242 Views
  • 1 replies
  • 0 likes

Refund for Spotify Premium

i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.

  • Newbie
  • i need a refund for spotify quickly, i cant afford i right now. i cancelled my subscription on the day of renewal, a mere 2 hours after being charged, I really need to get a refund for this please.
  • Dreadlord
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! My account is hacked!! Help

Hi I've been using spotify for ages and have never experienced any problems at all with the service until last week. I don't know how or why but someone is using my account and that person has changed the emailadress to the account, keep in mind that...

  • Newbie
  • Hi   I've been using spotify for ages and have never experienced any problems at all with the service until last week. I don't know how or why but someone is using my account and that person h...
  • Dreadlord
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 313 Views
  • 1 replies
  • 0 likes

help cancel

Hey I have this problem that when I started using spotify I used appel but now I use android and have been for long time but they are billing me via iTunes is there a way to cancel with out using itunes?

  • Newbie
  • Hey I have this problem that when I started using spotify I used appel but now I use android and have been for long time but they are billing me via iTunes is there a way to cancel with out using itu...
  • OviiiOne
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Cannot subscribe to premium

Why cant i subscribe to premium? It always says i need to enable javascript but i already enabled it.. It keeps going back and forth to the payment option.. Then its not giving me option to enter my card info for credit card it just keep loading.. I ...

  • Newbie
  • Why cant i subscribe to premium? It always says i need to enable javascript but i already enabled it.. It keeps going back and forth to the payment option.. Then its not giving me option to enter my ...
  • Nico
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium
  • 184 Views
  • 1 replies
  • 0 likes

14 days abroad problem

Hello, I am having the same problem as the other folks. I lived in Italy for a year and set up my Spotify account there.I already tried to change country in my profile settings but was not able to - it was an only option and I couldn't type either.Ca...

  • Casual Listener
  • Hello, I am having the same problem as the other folks. I lived in Italy for a year and set up my Spotify account there. I already tried to change country in my profile settings but was not able to ...
  • Cvetek
  • Casual Listener
  • 450 Views
  • 3 replies
  • 0 likes
  • Account
  • 450 Views
  • 3 replies
  • 0 likes

Missed payment - credit score

Dear SpotifyI was emailed I had a missed payment on my account this morning. I'm.not sure why as the funds are there? My concern is this miss payment affects my credit score?As soon as I received the email from Spotify I actioned the steps to get pre...

  • Casual Listener
  • Dear Spotify I was emailed I had a missed payment on my account this morning. I'm.not sure why as the funds are there? My concern is this miss payment affects my credit score? As soon as I rece...
  • Xeroxed84
  • Casual Listener
  • 786 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription cancelled unwillingly!

Hi Spotify, My premium subscription seems to have been cancelled without my authorisation - I was last billed in Feb and March, but not for April. My credit card hasn't changed or expired, and given that the last two months were billed without issues...

  • Casual Listener
  • Hi Spotify,   My premium subscription seems to have been cancelled without my authorisation - I was last billed in Feb and March, but not for April. My credit card hasn't changed or expired, a...
  • brayns
  • Casual Listener
  • 715 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 715 Views
  • 2 replies
  • 0 likes

2 artists same name!!

Hi, I have my artist profile under My name Jacob James and I've just seen someone else out with the same name is linked to my profile

  • Casual Listener
  • Hi, I have my artist profile under My name Jacob James and I've just seen someone else out with the same name is linked to my profile
  • Maxim
  • Spotify Star
  • 598 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 598 Views
  • 5 replies
  • 0 likes

“Spotify has been paused because your account is used somewhere else” (but I think it isn't)

Hi! Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook password, tried again, no help. It is unlikely that someone else i...

  • Casual Listener
  • Hi!   Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook passwo...
  • GeoffCapes
  • Newbie
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Label Requirements

I am running a label. I would like to setup a label account with Spotify. I am not interested in using aggregators at this time. Please advise on the requirements and/or contacts to get started.Kind regards

  • Casual Listener
  • I am running a label. I would like to setup a label account with Spotify. I am not interested in using aggregators at this time. Please advise on the requirements and/or contacts to get started. K...
  • pubnmusic
  • Casual Listener
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

clicked on a link to get a deal, was charged for regular premium

I clicked on the link on spotify's website to get 3 months of premium for 9 pesos and it charged me the regular 129 for just one month.

  • Casual Listener
  • I clicked on the link on spotify's website to get 3 months of premium for 9 pesos and it charged me the regular 129 for just one month.
  • KatesHere
  • Community Legend
  • 388 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 388 Views
  • 3 replies
  • 0 likes

Playlist songs just continually skip

This has been going on for some time. Two Spotify updates have come out (and been installed) since this started and neither have fixed the problem. When I select a Spotify posted playlist. today's example "Your Favorite Coffeehouse", the player just ...

  • Music Fan
  • This has been going on for some time. Two Spotify updates have come out (and been installed) since this started and neither have fixed the problem.   When I select a Spotify posted playli...
  • KatesHere
  • Community Legend
  • 548 Views
  • 12 replies
  • 0 likes
  • Free
    Other
  • 548 Views
  • 12 replies
  • 0 likes

Login failure for your PAYING customer for YEARS!!!

I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed.I'm a software architect and I know its VERY easy to design or fix authentication/lo...

  • Casual Listener
  • I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed. I'm a software architect and ...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes