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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412604 Views
  • 965 replies
  • 108 likes
  • Account
  • 412604 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179799 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179799 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101082 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101082 Views
  • 68 replies
  • 10 likes

Spotify stoled my money

I signed up for the premium for 99 cents for 3 months and I just found out I got charged 10$ or so for the 9.99$ which I didn't even want. I need help getting my money back

  • Casual Listener
  • I signed up for the premium for 99 cents for 3 months and I just found out I got charged 10$ or so for the 9.99$ which I didn't even want. I need help getting my money back
  • Kim19
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 264 Views
  • 2 replies
  • 0 likes

Unable to purcharse the playstation offer

Hi, On the main page appears the "2 months, 1,99€" for playstation users, but when I try to upgrade it redirects me to the psn page where only appears the 1 month 9,99€ Is there any restriction that I'm not aware of? I can't find any information PS: ...

  • Newbie
  • Hi,   On the main page appears the "2 months, 1,99€" for playstation users, but when I try to upgrade it redirects me to the psn page where only appears the 1 month 9,99€   Is there any...
  • kelind56
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 267 Views
  • 2 replies
  • 0 likes

I paid for premium but I don't have it

Well I paid for premium, but I don't have premium service. Yesterday I tried to pay in the principal page, I changed iTunes for android but I couldn't pay because Spotify said that I had troubles with my credit and Spotify haven't gotten any charge i...

  • Newbie
  • Well I paid for premium, but I don't have premium service. Yesterday I tried to pay in the principal page, I changed iTunes for android but I couldn't pay because Spotify said that I had troubles wit...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Will Spotify charge me?

I was on a free trial and Spotify didn't notify me that my subscription was renewing. It has been 3 days since the renewal. Of course I have used Spotify since then because I had no idea I had already paid for it. That's just some dirty tactics. I ha...

  • Newbie
  • I was on a free trial and Spotify didn't notify me that my subscription was renewing. It has been 3 days since the renewal. Of course I have used Spotify since then because I had no idea I had alread...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Can't choose a password for my device

Hi, I want to choose a password for my device, si I go My Account > Set Device Password, I ask to receive a link by email, which I get. Now I click on to this link, I get redirected to a page where I get to choose my new password. However none of the...

2016-03-25 13_47_14-Choisissez le mot de passe de l’appareil. - Spotify.png
  • Casual Listener
  • Hi,   I want to choose a password for my device, si I  go My Account > Set Device Password, I ask to receive a link by email, which I get. Now I click on to this link, I get redirected...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Double accounts

Spotify simply lost my playlist and made a second account for me. I had only premium and now I have free and premium account. I only want to use that old one, but i cannot sign in it. I have tried logging in with my email, but I always return to the ...

  • Casual Listener
  • Spotify simply lost my playlist and made a second account for me. I had only premium and now I have free and premium account. I only want to use that old one, but i cannot sign in it. I have tried lo...
  • rerikm
  • Newbie
  • 975 Views
  • 8 replies
  • 0 likes
  • 975 Views
  • 8 replies
  • 0 likes

[All Platforms][Connect] 3 Email account fusion into one account

Hello Community, I have been listening to spotify account since 2012 and I have created three accounts already because (1st )of privacy reason (2nd) I flew to the Philippines last September and I couldn't use my account in Germany so I made another o...

  • Casual Listener
  • Hello Community,   I have been listening to spotify account since 2012 and  I have created three accounts already because  (1st  )of privacy reason (2nd) I flew to the Philippin...
  • 425 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Connect
  • 425 Views
  • 0 replies
  • 0 likes

Can't Change country on Profile

I'm in Canada and signed up with Spotify in Canada, however now my profile has been changed to USA and won't let me log in because it doesn't match. When I go to change my country in "edit profile" the only option available is USA.

  • Newbie
  • I'm in Canada and signed up with Spotify in Canada, however now my profile has been changed to USA and won't let me log in because it doesn't match. When I go to change my country in "edit profile" t...
  • OviiiOne
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 297 Views
  • 1 replies
  • 0 likes

Taking my money

So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it still took my money and got my money taken

  • Newbie
  • So I tried getting the student discount... I put in my card info and it took my money. Then it asked me to confirm what college I'm in but I'm only in high school. So I didn't fill it out but it stil...
  • OviiiOne
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 307 Views
  • 1 replies
  • 0 likes

subscription payment failed, but gift card activated back in January

My account says the subscription payment failed because my card's about to expire. However, I didn't pay with a card, I paid with a one yar gift card which was accepted on January 10th. It doesn't seem to be letting me access Spotify Premium online e...

  • Newbie
  • My account says the subscription payment failed because my card's about to expire.  However, I didn't pay with a card, I paid with a one yar gift card which was accepted on January 10th.  I...
  • OviiiOne
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 372 Views
  • 3 replies
  • 0 likes

Complete library on spotify has disappeared

I logged into my spotify after a year or 2 of not using it. Signed in with my facebook account and every song I uploaded has been deleted. The complete library is gone. Would use spotify again if I could get all these songs back but don't want to go ...

  • Newbie
  • I logged into my spotify after a year or 2 of not using it. Signed in with my facebook account and every song I uploaded has been deleted. The complete library is gone. Would use spotify again if I c...
  • dave19761971
  • Newbie
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Spotify took my money twice in 3 days.

I upgrated my spotify account to Unlimited, what btw was complete waste of money because it doesn't even turn off the adds in mobile version (android), and from my account was taken (15.07.2014) - 9,99 zł (polish). That would be normal thing if the m...

  • Casual Listener
  • I upgrated my spotify account to Unlimited, what btw was complete waste of money because it doesn't even turn off the adds in mobile version (android), and from my account was taken (15.07.2014) - 9,...
  • wiktoria122002
  • Newbie
  • 419 Views
  • 3 replies
  • 0 likes
  • Subscription
    Unlimited
  • 419 Views
  • 3 replies
  • 0 likes

Charged twice

I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I no longer have the password to so could you send al...

  • Casual Listener
  • I was charged 999 on March 3rd and then today March 23rd I was charged 1499 for a family plan I don't want that 1499 charge when I sent the email to you guys it came up with my old email addresses I ...
  • Imyourvillain
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 320 Views
  • 2 replies
  • 0 likes

Solved!! Cannot add credit card

Hello. I have been paying for premium for a couple years, but now, I changed my card, but for some reason I cannot add the new one. Everytime it shows the error "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has...

  • Casual Listener
  • Hello. I have been paying for premium for a couple years, but now, I changed my card, but for some reason I cannot add the new one.  Everytime it shows the error "Oops, seems your card or payme...
  • MattSuda
  • Spotify Star
  • 3996 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 3996 Views
  • 8 replies
  • 0 likes

Unlink account from Facebook

Hello, I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again! How can I unlink the two? I can't even submit a question on the contact us ...

  • Newbie
  • Hello,   I signed up to Spotify using my Facebook account ages ago. I now want to deactivate my Facebook account, but can't because every time I use Spotify it activates again!   Ho...
  • TheVoidK
  • Newbie
  • 41097 Views
  • 14 replies
  • 6 likes
  • 41097 Views
  • 14 replies
  • 6 likes

Says I'm abroad when I'm not

I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country

  • Newbie
  • I leave in Virginia beach a it says it can only be abroad for 14 days but I have never been out of the country
  • KatesHere
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

I want to get reimbursed

I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?

  • Newbie
  • I paid for the $.99 of three months of premium and when that ended I was automatically charged $9.99 for the next month, I then cancelled my premium. Will I get the $9.99 back?
  • KatesHere
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 444 Views
  • 1 replies
  • 0 likes

$0.99 for 3 months offer - monthly fee after?

The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???

  • Casual Listener
  • The email states $9.99 per month after the 3 month introductory offer, but when I tap on the link to "Go Offline", it says $11.99 per month?? How much does it really cost???
  • Sarah189
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 414 Views
  • 2 replies
  • 0 likes

Solved!! Customer Service?

Hi. Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.

  • Newbie
  • Hi.   Is there a customer service, or is the community all there is? I need help with changing a subscription that I've already been charged for.
  • kbrooksc
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 602 Views
  • 1 replies
  • 0 likes