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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9930 Views
  • 3 replies
  • 9 likes
  • Security
  • 9930 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494114 Views
  • 981 replies
  • 112 likes
  • Account
  • 494114 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214025 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214025 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122708 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122708 Views
  • 72 replies
  • 12 likes

Solved!! strange account behavior

Hello,few weeks ago i had problem with strange account behavior, and today it returns.When I listen to music, sometimes happens, that someone retake my session from other device.Its weird because i log on Spotify only from my laptop/work and phone.I ...

  • Casual Listener
  • Hello, few weeks ago i had problem with strange account behavior, and today it returns. When I listen to music, sometimes happens, that someone retake my session from other device. Its weird becau...
  • Mejza
  • Casual Listener
  • 406 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 406 Views
  • 4 replies
  • 0 likes

Account hacked - HELP

Got a strange email informing me that the email address associated with my account changed. Thought it was weird and decided to investigate. Turns out someone changed the email, phone number, postcode and password of my account - thankfully I still h...

  • Casual Listener
  • Got a strange email informing me that the email address associated with my account changed. Thought it was weird and decided to investigate. Turns out  someone changed the email, phone number, p...
  • tribalskygod
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 221 Views
  • 2 replies
  • 0 likes

Facebook deactivation

I have a premium account through Rogers. I deactivated my Facebook so I want to figure out what my username and password would be. I've emailed Spotify a fair amount of times and I have not got anything back to me since I've emailed them. I want to f...

  • Newbie
  • I have a premium account through Rogers. I deactivated my Facebook so I want to figure out what my username and password would be. I've emailed Spotify a fair amount of times and I have not got anyth...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 156 Views
  • 1 replies
  • 0 likes

Premium account

I have 2 accounts, 1 is premium and the other one isn't. But i really like my premium account, but i wanne change the adress. (mail adress)Because the mail adress of the premium account isn't working any more and i can't use him. Is this possible?

  • Newbie
  • I have 2 accounts, 1 is premium and the other one isn't. But i really like my premium account, but i wanne change the adress. (mail adress) Because the mail adress of the premium account isn't worki...
  • driveflanger
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

No puedo pagar para tener Premium

Hola, he estado intentando pagar con tarjeta de crédito visa para obtener premium, pero no he podido porque la página no cargaHe intentado en varios computadores, recargar la página o esperar, y nada soluciona el problema ¿qué puedo hacer?

  • Newbie
  • Hola, he estado intentando pagar con tarjeta de crédito visa para obtener premium, pero no he podido porque la página no carga He intentado en varios computadores, recargar la página o esperar, y na...
  • driveflanger
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Payment Method

When I first purchased Premium, I typed in my mother's card information. I have received several iTunes gift cards and it automatically charges the monthly subscription to my iTunes. When I try to change the payment method, there is no option to do s...

  • Newbie
  • When I first purchased Premium, I typed in my mother's card information. I have received several iTunes gift cards and it automatically charges the monthly subscription to my iTunes. When I...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 316 Views
  • 1 replies
  • 0 likes

Suscripción Premium???

No tengo acceso a la.sucripcion premium por la cual ya pagué

  • Newbie
  • No tengo acceso a la.sucripcion premium por la cual ya pagué
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

Upgraded to Spotify Premium On A Friends Account

My friend was logged into Spotify on my Safari App. I wasn't aware and I put my premium subscription on his account.What should I do? Who do I contact?

  • Casual Listener
  • My friend was logged into Spotify on my Safari App. I wasn't aware and I put my premium subscription on his account. What should I do? Who do I contact?
  • osornios
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 2 replies
  • 0 likes

double pay

My payment was a day late and I went to enter info and not only did it take that payment but also took second payment need one of them back

  • Newbie
  • My payment was a day late and I went to enter info and not only did it take that payment but also took second payment need one of them back
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

I was charged for student premium but I have not received receipt and the payment is not showing!?

Hello, I tried to upgrade my account to a student account (I am premium user already) so I provided my credit card information and in the next step I provided my personal information about my College (which Spotify could not find so I was unable to c...

  • Casual Listener
  • Hello, I tried to upgrade my account to a student account (I am premium user already) so I provided my credit card information and in the next step I provided my personal information about my Col...
  • emhull99
  • Newbie
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Waiting on new debit card; Failed payment.

Does anyone know how long Spotify will keep premium once payment fails to go through? Also, if premium expires, will the student discount still work when I am able to pay again? Backstory: Recently I lost my debit card and had to cancel the card. Bec...

  • Newbie
  • Does anyone know how long Spotify will keep premium once payment fails to go through? Also, if premium expires, will the student discount still work when I am able to pay again?     Back...
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Someone hacked my account

Someone changed my email in my account to "jch@jacobchristiansen.dk" and my password.Now I cannot change the email as it requires the password. I can log in using the Facebook login, but I cannot change anything from my profile as it requires the pas...

  • Casual Listener
  • Someone changed my email in my account to "jch@jacobchristiansen.dk" and my password. Now I cannot change the email as it requires the password. I can log in using the Facebook login, but I cannot c...
  • kbrooksc
  • Community Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 473 Views
  • 3 replies
  • 0 likes

Accidental double payment to one account

Hi I have been emailing back and forth with spotify and have just cancelled my credit card to have a payment stopped. I tried to sign up for the premium service for 0.99c on my spotify account. When I clicked on the advertisement it brought me to a p...

  • Newbie
  • Hi    I have been emailing back and forth with spotify and have just cancelled my credit card to have a payment stopped.   I tried to sign up for the premium service for 0.99c on m...
  • KatesHere
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Premium issues

“Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.”What can i do

  • Casual Listener
  • “Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.” What can i do 
  • KatesHere
  • Community Legend
  • 302 Views
  • 5 replies
  • 0 likes
  • Premium
  • 302 Views
  • 5 replies
  • 0 likes

Problem opening message function

I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around. It's been like this for a while now. Apreciate your help, awaiting a important chat thru that function so I would be ...

  • Newbie
  • I can not open my message function in the Spotify software (for PC, latest update, Premium) the `thinking' cirkel just spins around.   It's been like this for a while now.   Apreciate y...
  • Nico
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 235 Views
  • 1 replies
  • 0 likes

Spotify Premium Problem

I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had the money on my account and Spotify didnt credited ...

  • Regular
  • I have Spotify Premium since 1 year and a half ago, I never had a problem till last sunday when I got a message saying that I havent upgrated it yet, it had to be paid on 14 March, on that day I had ...
  • OviiiOne
  • Community Legend
  • 1171 Views
  • 20 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1171 Views
  • 20 replies
  • 0 likes

Solved!! [QUESTION] What is the best way to secure my Spotidy premium account ?

My account has been recently hacked. I got it back thanks to the very helpful people from the Customer Support. I have now put in a complex and long password to protect it and planning to change it on a regular basis. Are there other things you guy k...

  • Casual Listener
  •   My account has been recently hacked.  I got it back thanks to the very helpful people from the Customer Support.   I have now put in a complex and long password to prot...
  • zztuf
  • Casual Listener
  • 2106 Views
  • 2 replies
  • 0 likes
  • Security
  • 2106 Views
  • 2 replies
  • 0 likes

Remove offline device isnt working

Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S7.

  • Casual Listener
  • Can someone please just remove my Samsung Galaxy S5 from my offline device list please, the settings arent working on the website and im going on holidays tommorow and want to put music onto my new S...
  • KatesHere
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 509 Views
  • 1 replies
  • 0 likes

HELP! NEED A WAY TO TRANSFER/IMPORT/SYNC/DOWNLOAD ALL MUSIC NOT JUST PLAYLISTS BETWEEN ACCOUNTS

i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn't use it on 2 different devices. so we upgraded to...

  • Newbie
  • i really need help figuring out a way to TRANSFER/IMPORT/SUNC/DOWNLOAD all my music not just playlists to another account!!! we have been sharing an account for months but it sucked because we couldn...
  • KatesHere
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

UNKNOWN PAYMENT

I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how could someone have my card details to pay for spot...

  • Casual Listener
  • I checked my account transactions and it says i payed for spotify 9.99 euro , i called my bank they said im subscribed , i check two on my spotify accounts and my card details arent even entered, how...
  • Lottiedottie411
  • Newbie
  • 702 Views
  • 4 replies
  • 1 likes
  • Security
  • 702 Views
  • 4 replies
  • 1 likes