Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8949 Views
  • 1 replies
  • 9 likes
  • Security
  • 8949 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480526 Views
  • 979 replies
  • 111 likes
  • Account
  • 480526 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210524 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210524 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120657 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120657 Views
  • 72 replies
  • 12 likes

Solved!! Family Account

I have a family account and when look songs/albuns/artists, i can see what the other members of the family account are listening. What i have to do to see only my personal songs/artists/albuns?

  • Casual Listener
  • I have a family account and when look songs/albuns/artists, i can see what the other members of the family account are listening. What i have to do to see only my personal songs/artists/albuns?
  • DiegoSantos
  • Casual Listener
  • 529 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 529 Views
  • 4 replies
  • 0 likes

SUSCRIPCION

Hola, alguien podria de ayudarme o guiarme en un asunto de la sucripcion, lo que pasa que al momento de poner mis datos de la tarjeta y todo, me dice que en este momento no se puede.. y asi con todas las demas tarjetas, y esto nadamas me genera que e...

  • Visitor
  • Hola, alguien podria de ayudarme o guiarme en un asunto de la sucripcion, lo que pasa que al momento de poner mis datos de la tarjeta y todo, me dice que en este momento no se puede.. y asi con todas...
  • driveflanger
  • Community Legend
  • 973 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 973 Views
  • 5 replies
  • 0 likes

Changing payment method from Singapore to Hong Kong ***FAILED***

Hi. I'm currently living in Vietnam but using my Singapore account which will expire on the 28th April. I bought a gift card in Hong Kong and wanted to change the payment method to Hong Kong and use the code on the card. Upon changing the country and...

  • Casual Listener
  • Hi. I'm currently living in Vietnam but using my Singapore account which will expire on the 28th April. I bought a gift card in Hong Kong and wanted to change the payment method to Hong Kong and use ...
  • chrisxiaokeen
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 344 Views
  • 2 replies
  • 0 likes

Public Playlist is invisible

Hi! I made a public Playlist and if you search for it, it doesnt show up.the playlist is: SNKCOMIC //Jonny

  • Newbie
  • Hi!   I made a public Playlist and if you search for it, it doesnt show up. the playlist is:   SNKCOMIC     // Jonny
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium
  • 456 Views
  • 1 replies
  • 0 likes

Help with playing offline

I hope someone can help...I've just downloaded the Spotify app and straight away upgraded to premium membership (I'm in the one month free trial currently) I understand that with a premium membership, you can play music even if you're not connected t...

  • Casual Listener
  • I hope someone can help... I've just downloaded the Spotify app and straight away upgraded to premium membership (I'm in the one month free trial currently) I understand that with a premium member...
  • Nico
  • Community Legend
  • 430 Views
  • 5 replies
  • 0 likes
  • Premium
  • 430 Views
  • 5 replies
  • 0 likes

Solved!! Account Hacked, NO response from Spotify, Horrible security flaws!

I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me a chance to intercept and say, "hey, that's not au...

  • Regular
  • I'm really disgusted right now. I have tried to contact Spotify via email (responding to the email notification that someone logged into my account and changed my email and password WITHOUT giving me...
  • mistersomebody
  • Newbie
  • 2960 Views
  • 11 replies
  • 2 likes
  • Account
  • 2960 Views
  • 11 replies
  • 2 likes

Multiple Accounts

I currently have two accounts running: a Free account through my Facebook login and my premium subscription through my email login. I've been using my premium subscription for well over a year now, but realized that when friends are trying to add me ...

  • Visitor
  • I currently have two accounts running: a Free account through my Facebook login and my premium subscription through my email login.    I've been using my premium subscription for well ove...
  • Jason
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes

Spotify Premium 30 Day Free Trial

So, I went to the store bought a Vanilla MasterCard Gift card with an activation fee of $5! I put $20 on the card (could pay for about 2 months of spotify premium/about 4 months of student discount). Everytime I put in the card information it says er...

  • Newbie
  • So, I went to the store bought a Vanilla MasterCard Gift card with an activation fee of $5! I put $20 on the card (could pay for about 2 months of spotify premium/about 4 months of student discount)....
  • jean3601
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 373 Views
  • 1 replies
  • 0 likes

Spotify Family Plan

My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card. I have a premium account and my account is linked to my UK credit card. She used to be on a free Spotify account and has her account linked to FR. We want to ...

  • Visitor
  • My wife and I now live in France. I have an UK and a BE credit card, my wife has a FR card.   I have a premium account and my account is linked to my UK credit card. S...
  • jean3601
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Family subscription, charged twice?

Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ count for the month after my premium ends? I'm confuse...

  • Newbie
  • Hey I'm planning to upgrade my premium account to the family subscription. But my premium account has just been charged for the next month already. So if I add the family package, will the 14,99€ cou...
  • jean3601
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Change email/facebook connection

I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the existing account to her phone and xxx@yahoo.com, th...

  • Newbie
  • I was a free subscriber for a while under xxx@yahoo.com (my email address), my wife used it all the time setting up playlists etc. With my new phone plan, we got three premium accounts. I linked the ...
  • jean3601
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 228 Views
  • 1 replies
  • 0 likes

Facebook Login Failure

I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduct to terrible customer service! My Facebook account...

  • Newbie
  • I have been a premium member since September 2014, yet I have been unable to logon to Spotify via Facebook for the past 2 days. I have written several messages that have gone unanswered which I deduc...
  • jean3601
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium
  • 224 Views
  • 1 replies
  • 0 likes

Problems after downgrading from premium to free

I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing. When I click play, the desktop player (on two computers) looks like it is rapidly cycling through whatever ...

  • Regular
  • I cancelled my Premium subscription last week. After I did so, I am unable to play any spotify song, either in my playlists or while browsing.   When I click play, the desktop player (on two c...
  • cts
  • Regular
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
  • 250 Views
  • 2 replies
  • 0 likes

Can't connect with Facebook

In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading. If I click on the "FIND FRIENDS" link, a window opens that s...

  • Casual Listener
  • In the guide it says go to "Spotify" in menu bar; select "preferences," then click on "Facebook" under the "Social" heading. Unfortunately there is no "Facebook" under the "Social" heading.   ...
  • Dreadlord
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Other
  • 196 Views
  • 1 replies
  • 0 likes

P9.00 for 3 Months Subscription Promo

I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the regular price of P129.00. Why post false info???

  • Casual Listener
  • I saw the Philippine promo of Spotify stating that we will be paying P9.00 only for 3 months premium so I upgraded to premium using my card on April 6, 2016. But when I checked they charged me the re...
  • kbrooksc
  • Community Legend
  • 1233 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1233 Views
  • 3 replies
  • 0 likes

Didn't get a month I paid for

Hey there guys.Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys could show some love to a 3-years-in-a-row-paying customer? ...

  • Casual Listener
  • Hey there guys. Thought I should finally say this (better late then never), but when I upgraded to Family, I was charged three times at once, but only got 2 months afterwards. Maybe you guys ...
  • kbrooksc
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 3 replies
  • 0 likes

i caint get my ceedit card on to upgrade

I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP

  • Casual Listener
  • I have spent sooo much time an many songs and playlist I got a MasterCard just for this app it won't let me upgrade to Listion to my music or get more HELP
  • keldog77733
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • Premium
  • 189 Views
  • 2 replies
  • 0 likes

Paused account

I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify but i am not with Vodafone for my mobile contract....

  • Visitor
  • I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 239 Views
  • 1 replies
  • 0 likes

account

Hi there, My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used it if i am honest so why is my credit card being charged? Ch...

  • Newbie
  • Hi there,   My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used ...
  • kbrooksc
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

i cant change my email

hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me

  • Newbie
  • hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes