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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Aboodi
  • Newbie
  • 245278 Views
  • 416 replies
  • 25 likes
  • Account
    Free
  • 245278 Views
  • 416 replies
  • 25 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12728 Views
  • 6 replies
  • 11 likes
  • Security
  • 12728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527411 Views
  • 989 replies
  • 113 likes
  • Account
  • 527411 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127733 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127733 Views
  • 74 replies
  • 12 likes

Login failure for your PAYING customer for YEARS!!!

I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed.I'm a software architect and I know its VERY easy to design or fix authentication/lo...

  • Casual Listener
  • I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed. I'm a software architect and ...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Canceling my account and getting a refund?

Hi I signed up for the 30 day trial i had forgotten to cancel and i looked at my bank account and 9.99 was taken earlier today. I can't afford to pay for the subscription this month and Really need a refund plus on the app it says im still on a premi...

  • Newbie
  • Hi I signed up for the 30 day trial i had forgotten to cancel and i looked at my bank account and 9.99 was taken earlier today. I can't afford to pay for the subscription this month and Really need a...
  • osornios
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 281 Views
  • 3 replies
  • 0 likes

Listening on several devices?

Tried to increase the number of devices we can listen on in our family subscription, by signing up for a family +2 subscription. Sent invitation to me and my wife, but we were not able to accept the link, told we are already subscribing to the accoun...

  • Newbie
  • Tried to increase the number of devices we can listen on in our family subscription, by signing up for a family +2 subscription. Sent invitation to me and my wife, but we were not able to accept the ...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Attempting to buy Premium using PayPal leads me back to the 'Upgrade' page

Been trying to buy Premium using PayPal as payment method to no avail. I've been trying via mobile (both app and Chrome browser) and via desktop (Firefox, IE, Chrome). What I'm trying to do:After logging into my Spotify account, I go to the 'Upgrade'...

  • Newbie
  • Been trying to buy Premium using PayPal as payment method to no avail. I've been trying via mobile (both app and Chrome browser) and via desktop (Firefox, IE, Chrome).   What I'm trying to do:...
  • osornios
  • Spotify Star
  • 952 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 952 Views
  • 2 replies
  • 0 likes

Subscription

I have already applied for the regular price Premium account, but I would like to take advantage of the discounted college option for I am a college student. I am afraid to fill in my payment info for that though as I may be charged for the subscript...

  • Visitor
  • I have already applied for the regular price Premium account, but I would like to take advantage of the discounted college option for I am a college student. I am afraid to fill in my payment in...
  • Maxim
  • Spotify Star
  • 10941 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 10941 Views
  • 1 replies
  • 0 likes

Solved!! How do I cancel Spotify premium trial on my iPhone?

I accidentally did the 7 day trial on my iPhone and I can't figure out to cancel

  • Casual Listener
  • I accidentally did the 7 day trial on my iPhone and I can't figure out to cancel
  • osornios
  • Spotify Star
  • 1413 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1413 Views
  • 2 replies
  • 0 likes

Re: Need Assistance

Hi, I don't know how this works but I really need help, I been using Spotify for a long time with my Facebook account and last week I actualized my Spotify and know I can't get in, I want to and there's a message that appears a says " Spotify can onl...

  • Visitor
  • Hi, I don't know how this works but I really need help, I been using Spotify for a long time with my Facebook account and last week I actualized my Spotify and know I can't get in, I want to and ther...
  • iamleek
  • Community Legend
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

Spotify won't let me log in

So I got logged out of my spotify account from my computer and cell phoneWhen I try to log in with my username and/or email address it says that neither of them are associated with spotify (I am using the correct username and password)Someone please ...

  • Newbie
  • So I got logged out of my spotify account from my computer and cell phone When I try to log in with my username and/or email address it says that neither of them are associated with spotify (I am us...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

I got charged for the free trial.

I just checked my transaction history, and it shows that I got charged. It said I was getting the free trial. I would like if I could get my money back.

  • Newbie
  • I just checked my transaction history, and it shows that I got charged. It said I was getting the free trial. I would like if I could get my money back.
  • Jordi
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 344 Views
  • 1 replies
  • 0 likes

The email address on my account has been changed

Hi. I can still log into spotify via facebook but when I try to go into my account it still shows my user name however the email has changed to a german email address kingaissa@outlook.de and the date of birth has changed. I can't change the password...

  • Newbie
  • Hi. I can still log into spotify via facebook but when I try to go into my account it still shows my user name however the email has changed to a german email address kingaissa@outlook.de and th...
  • Jordi
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium
  • 225 Views
  • 1 replies
  • 0 likes

Cant use Paypal anymore

Hey Guys! Spotify wants me to change my payment method to creditcard and so on but Paypal is no longer an option for me wich is quite irritatig! I once had trouble with it and no it seems like the erased that option for me.. Any suggestiones? I dont ...

  • Newbie
  • Hey Guys!   Spotify wants me to change my payment method to creditcard and so on but Paypal is no longer an option for me wich is quite irritatig! I once had trouble with it and no it seems li...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 248 Views
  • 1 replies
  • 0 likes

connecting my spotify account to a different facebook account

my email for my current spotify is thiscuteguy109@aim.com (my old facebook). Im trying to connect this spotify account to my new facebook account. i dont know how. if anyone's got help on this subject please help a brotha out

  • Newbie
  • my email for my current spotify is thiscuteguy109@aim.com (my old facebook). Im trying to connect this spotify account to my new facebook account. i dont know how. if anyone's got help on this subjec...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
  • 276 Views
  • 1 replies
  • 0 likes

Premium not working on iPhone

My username is "adamgostling" after many months using it on my iPhone with no problems - I just tried it today and all my downloaded songs have gone and it is not recognising my account as "premium" - argh!!! HELP

  • Newbie
  • My username is "adamgostling" after many months using it on my iPhone with no problems - I just tried it today and all my downloaded songs have gone and it is not recognising my account as "premium" ...
  • M0HX
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Spotify have "locked" my account

So i had problems earlier with someone using my spotify premium account, but i got that fixed. Now spotify have blocked all users from my account. I never asked for this, nor did i actually contact spotify support directly. I only posted about it on ...

  • Casual Listener
  • So i had problems earlier with someone using my spotify premium account, but i got that fixed. Now spotify have blocked all users from my account. I never asked for this, nor did i actually cont...
  • Dreadlord
  • Community Legend
  • 697 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 697 Views
  • 3 replies
  • 0 likes

Facebook account closed

I have closed one of my facebook accounts which I have used for spotify (o.schulz@yahoo.com). Upon closure of this account I am still charged for premium option even though I am not using it anymore. I cannot cancel it as I am not able to login with ...

  • Newbie
  • I have closed one of my facebook accounts which I have used for spotify (o.schulz@yahoo.com). Upon closure of this account I am still charged for premium option even though I am not using it anymore....
  • Dreadlord
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Entered cc for Spotify student, it charged me but said i did not apply

I tried seeing if I could use spotify student discount. I entered my cc and clicked submit. It said I did not qualify as a student and I did not want to do the manual set up. I looked at my bank account and it still charged me the student rate. I wou...

  • Newbie
  • I tried seeing if I could use spotify student discount. I entered my cc and clicked submit. It said I did not qualify as a student and I did not want to do the manual set up. I looked at my bank acco...
  • Dreadlord
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Can't link my facebook account

Hi! ı can't connect my facebook account to my spotify account. When I start to use Spotify, I connected with my facebook account than I created another Spotify account and made it premium user. Now I want to link the. Each other but I can't. I delete...

  • Casual Listener
  • Hi!   ı can't connect  my facebook account to my spotify account. When I start to use Spotify, I connected with my facebook account than I created another Spotify account and made it prem...
  • Dreadlord
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 540 Views
  • 3 replies
  • 0 likes

Can't recover my password

Hello ! I have a problem with my account. I see there is an unknown computer using my account so I disconnect from spotify (I usually never disconnect ). Before disconnecting, I know that I don't remember my password so I check my email address conne...

  • Newbie
  • Hello !   I have a problem with my account.   I see there is an unknown computer using my account so I disconnect from spotify (I usually never disconnect ).   Before discon...
  • Josyvaladares
  • Music Fan
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 236 Views
  • 2 replies
  • 0 likes

Family plan

I have been paying for family plan. My son can not get linked how do I get him on the plan so he can use it

  • Newbie
  • I have been paying for family plan. My son can not get linked how do I get him on the plan so he can use it
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
  • 156 Views
  • 1 replies
  • 0 likes

Connect to account with bouyguestelecom

Hi , first I'm french , so i use a french option with my phone ( premium soptify with bouygues ) , i've activated my option for have premium acount, i got a message which tell me it's done. And now , i don't know how to log on spotify with my premium...

  • Regular
  • Hi , first I'm french , so i use a french option with my phone ( premium soptify with bouygues ) , i've activated my option for have premium acount, i got a message which tell me it's done. And now ,...
  • KatesHere
  • Community Legend
  • 672 Views
  • 13 replies
  • 0 likes
  • Account
    Login
    Premium
  • 672 Views
  • 13 replies
  • 0 likes