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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83423 Views

29 replies

0 likes

  • 83423 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104454 Views

10 replies

3 likes

Account
Login
  • 104454 Views
  • 10 replies
  • 3 likes

Family plan

I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. If I cancel my family subscription, will my account...

Newbie

I got Spotify premium last year on a single account, a couple months ago I changed my plan to a family plan with my girlfriend, we broke up and I want to change my family plan back to a single plan. ...

MattSuda

Spotify Star

263 Views

1 replies

0 likes

Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Spotify premium won't register

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

Casual Listener

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

Polopocket

Casual Listener

289 Views

2 replies

0 likes

Account
  • 289 Views
  • 2 replies
  • 0 likes

Issues creating a device password

Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device. For some reason, each time I click on the email, then enter the new device password (I have tried multi...

Casual Listener

Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device.  For some reason, each time I click on the emai...

JeffMatson

Casual Listener

317 Views

2 replies

0 likes

Account
Premium
Security
  • 317 Views
  • 2 replies
  • 0 likes

Spotify charged me after i cancelled my subscription

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no longer have access to. I tried updating it (through s...

Newbie

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no lo...

Callum221

Music Fan

289 Views

1 replies

0 likes

Premium
Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Spotify Premium Ending?

I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automatically renew on 4/3/16 and I'll be charged $4.99 +...

Newbie

I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automa...

KatesHere

Community Legend

391 Views

1 replies

0 likes

Subscription
  • 391 Views
  • 1 replies
  • 0 likes

Cancel Spotify Premium

Hi, I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated. I need help

Casual Listener

Hi,   I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated.   I need help

Vandyk

Casual Listener

253 Views

1 replies

0 likes

Premium
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

problems with my spotify premium.

I have problems with my spotify premium, one more... A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .I've rebooted, I have reinstalled but don´t work.Sorry for my english but i think there aren´t support forum i...

Casual Listener

I have  problems with my spotify premium, one more...   A few days ago I had trouble playing some songs, now suddenly I have " spotify free " . I've rebooted, I have reinstalled but don´...

OviiiOne

Community Legend

877 Views

8 replies

0 likes

Account
Free
Premium
Subscription
  • 877 Views
  • 8 replies
  • 0 likes

refund

Casual Listener

annab1363

Newbie

443 Views

2 replies

0 likes

Account
  • 443 Views
  • 2 replies
  • 0 likes

Account paused

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

Newbie

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

KatesHere

Community Legend

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

Wrong card

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says the correct one is on file. This needs to stop.

Newbie

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says t...

KatesHere

Community Legend

254 Views

1 replies

0 likes

Account
Premium
  • 254 Views
  • 1 replies
  • 0 likes

Need to delete account but no username/email - HELP PLEASE!

Hello! I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm being charged for this account. Please could I have some help de...

Newbie

Hello!   I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm...

driveflanger

Community Legend

229 Views

1 replies

0 likes

Account
Premium
  • 229 Views
  • 1 replies
  • 0 likes

Unlink Facebook and Spotify

Can you please unlink the Facebook account associated with my Spotify?

Newbie

Can you please unlink the Facebook account associated with my Spotify? 🙂

Maxim

Spotify Star

492 Views

1 replies

0 likes

Account
  • 492 Views
  • 1 replies
  • 0 likes

My account got stolen

Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be send to the new email. Basically I can login to my Accou...

Casual Listener

Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be ...

Maxim

Spotify Star

372 Views

1 replies

0 likes

Account
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! New Account

Hello, I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is just this morning i tried to activate Spotify Student and had ...

Visitor

Hello,   I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is ju...

Maxim

Spotify Star

510 Views

1 replies

0 likes

Account
Premium
  • 510 Views
  • 1 replies
  • 0 likes

I registered to spotify by Facebook

I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me.If I wrote something wrong, sorry. My english isn't perfect

Visitor

I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me. If I wrote something wrong, sorry. My english isn't perfect 😛 &n...

driveflanger

Community Legend

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

Log In Help on new computer

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

Visitor

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

Bittencourt

Spotify Star

421 Views

3 replies

0 likes

Login
  • 421 Views
  • 3 replies
  • 0 likes

Solved!! Delete account

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can someone please explain to me how to delete your Sp...

Visitor

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can...

OviiiOne

Community Legend

809 Views

5 replies

0 likes

Account
  • 809 Views
  • 5 replies
  • 0 likes

CANT LOGIN (NON RIESCO AD ENTRARE, ERRORE 408)

Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tramite facebook). Ora, forse il problema è che io vivo...

Casual Listener

Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tram...

antonellasalv

Casual Listener

1832 Views

3 replies

0 likes

Login
  • 1832 Views
  • 3 replies
  • 0 likes

Solved!! Can't Login to Spotify

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account. I tried all the suggestions that the help section says to do...

Casual Listener

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account....

Nico

Community Legend

492 Views

3 replies

0 likes

Account
Login
  • 492 Views
  • 3 replies
  • 0 likes

Solved!! Student discount?

Hi guys,I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount?Thanks in advance!

Newbie

Hi guys, I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount? Thanks in adv...

Nico

Community Legend

389 Views

1 replies

0 likes

Subscription
  • 389 Views
  • 1 replies
  • 0 likes