Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Dear all, I would like to transfer my Telekom Musicstreaming option from my former Spotify Account connected with Facebook, to to this Spotiy Account. How is it possible? Could you do that for me?Thank you very much in advance!
Is there any way I can remove my student card details from his account so I can use it on my own?! At the moment he's getting cheap Spotify using my details! I have all the details to his account if that's any help..
i have beeen with spotify for a few years and I love the music but recenty i noticed im being charged 12.99 every month instead of 9.99. I want to know why I have premium and im paying 12.99. you shouldnt advertise 9.99 a month for spotify and not ke...
Hi spotify users and spotify, I have noticed that some of the users have been getting their spotify account hacked. I wonder how easy it is, given quite the amount of hacking threads I've seen here, to hack a spotify account? Our details, although ou...
I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREEPlease advise what's going onThanks
Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?
I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or any saved music while the account with the invalid e...
I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?
Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99
Hi, After the latest Spotify-update I could not use Spotify anymore (on my laptop at work). At work I used the HTTPS-proxy-option to make it work, that option dissappeared. Now I might found some proposed solutions for that problem on the forum, but ...
Dear all, I want (or at least need) to cancel my premium account because of the costs. However I have paid until 31-3-16. (The website says that my premium will be extended on 31-3-16 and I will be charged 9,99 for that). If I cancel now, will I have...
I want a refund I was advertised 3 months for RM 2? Instead it made me pay for 1 month at a price of RM 14.90. I cancel my subscription as soon as I bought it. I literally bought it 3 minutes ago. Hafiz.
Hey everyone!I just want to know how can i check how much Money is in my account, you see I bought a card of $300 pesos (Mexican pesos) and it was the "3 months cost 9" and I know that it's not 9 for the three months, it's 9 multiplied by 3 ( the 3 m...
Hi Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to a new one without facebook, but now I am unable to access m...
I'm still getting charged the monthly fee for premium even though I unsubscribed before my trial was up. I'm not sure what to do or who to contact to get a refund. Help please!
Hi Spotify etc.I had purchased a 3 month premium trial that expires tomorrow the 10th of March 2016However, I logged on to cancel my premium subscription so I wasnt charged for the first month and .... their is maintenance ongoing, which prevents me ...
I was charged my normal 9.99 for my spotify subscritpton but then I was also charged 4.99 for a spotify Subscription as well! Im not sure how i should go about contacting spotify so they can fix the problem. So if anyone knows why i was charged the e...
Hi, I just cancelled my premium subscription and my wife sent me a family invite (she has premium). When I try to redeem invite i get following message "We couldn't add you to the Family plan as your account needs to be based in the same country as t...
Hi help please, i am going to bulgaria in april for six months ,iam on unlimited ,will i need to upgrade to premium to get spotify,
I just downloaded the app.I can log in to my account through Chrome, but when I try to log in to the app, I get an "invalid ID/password" message.I am NOT using Facebook.Please advise.