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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421869 Views
  • 965 replies
  • 108 likes
  • Account
  • 421869 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186705 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186705 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103523 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103523 Views
  • 69 replies
  • 10 likes

Account gets "hijacked" post several password chances

Ahoy! I own my personal spotify account, no one else is supposed to have access to it and my password has never EVER been given out to anyone but a few weeks ago someone started using my account to play music on what I can only assume is a Playstatio...

  • Newbie
  • Ahoy!  I own my personal spotify account, no one else is supposed to have access to it and my password has never EVER been given out to anyone but a few weeks ago someone started using my acc...
  • jean3601
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Security
  • 129 Views
  • 1 replies
  • 0 likes

Feed Friends Bug

Hello. I can not view my feed friends on spotify. It appears only the last albums I've heard. (I soon by Facebook)Screenshot What could it be ? I've looked in the options but without success.

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  • Newbie
  • Hello. I can not view my feed friends on spotify. It appears only the last albums I've heard. (I soon by Facebook) Screenshot   What could it be ? I've looked in the options but without...
  • jean3601
  • Community Legend
  • 346 Views
  • 1 replies
  • 1 likes
  • Other
  • 346 Views
  • 1 replies
  • 1 likes

Someone else accessing and using my account.

Hello! Someone else has been using my account - I noticed this when I could see music was playing on another device, that I did not recognise. I could also see a load of music under "recently played" that wasn't by me. Their device also showed up on ...

  • Visitor
  • Hello!   Someone else has been using my account - I noticed this when I could see music was playing on another device, that I did not recognise. I could also see a load of music under "recentl...
  • jean3601
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 149 Views
  • 1 replies
  • 0 likes

Gift Code not valid? What can i do?

I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany).Now i tried to enter it, but it says: "Premium Code is not valid". What can i do now? Is there a way that i can prove the shop, that the...

  • Casual Listener
  • I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany). Now i tried to enter it, but it says: "Premium Code is not valid".   What ca...
  • jean3601
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Disabled Facebook

Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?

  • Newbie
  • Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?
  • jean3601
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
  • 177 Views
  • 1 replies
  • 0 likes

Delete Facebook from my Spotify account

I stopped using Facebook mainly because:#1. It was lame#2. It was a poor reflection of who I am.#3. My Account there was Hacked more then once, leaving me to believe FB's associates didn't care or do anything after my complaint.#4. nothing is everyth...

  • Newbie
  •     I stopped using Facebook mainly because: #1. It was lame #2. It was a poor reflection of who I am. #3. My Account there was Hacked more then once,   leaving me to&nbs...
  • jean3601
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I forgot my email and paying for premium... HELP

My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.

  • Visitor
  • My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.
  • jean3601
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Can't login

Hi, I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser. Could you help me please? Thanks!

  • Casual Listener
  • Hi,   I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser.   Could you help me please?   Thanks!
  • jean3601
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add my wife to spotify as have taken family discount option. We use the same laptop and share an email account. It wont let her use the "invite" from hotmail or her gmail account. Not sure how to proceed. Any ideas out there.

  • Newbie
  • I am trying to add my wife to spotify as have taken family discount option.  We use the same laptop and share an email account.  It wont let her use the "invite" from hotmail or  her g...
  • jean3601
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • Other
  • 105 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me

  • Casual Listener
  • I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me 
  • jean3601
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 115 Views
  • 1 replies
  • 0 likes

Downgrade Account

After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?

  • Casual Listener
  • After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?
  • KatesHere
  • Community Legend
  • 211 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 3 replies
  • 0 likes

Credit Card

I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my subscription? I do no want my account to close if mone...

  • Newbie
  • I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my sub...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Premium removed on my globe dsl plan 1599

Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i havent paid my bills. after i settled all the bill...

  • Newbie
  • Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i...
  • jean3601
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Payment issues

I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was canceled. Is there anyway that I can dispute the charge ...

  • Newbie
  • I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was cance...
  • KatesHere
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Update card information doesn't work in firefox

Your update card information page doesn't work with firefox. Wheel just loads forever. Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks like it's from 2004).

  • Newbie
  • Your update card information page doesn't work with firefox. Wheel just loads forever.   Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks lik...
  • KatesHere
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Unable to enter creditcard details

Trying to upgrade to premium, but will not allow me to enter creditcard details.

  • Newbie
  • Trying to upgrade to premium, but will not allow me to enter creditcard details.
  • KatesHere
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Hi

Can Someone HELP Me . I Want to Stop payments coming out of my bankAnd just go back to the FREE ONE l have Done Everthing .I Will Close my bank

  • Newbie
  • Can Someone HELP Me . I Want to Stop payments coming out of my bank And just go back to the FREE ONE l have Done Everthing . I Will Close my bank
  • OviiiOne
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Free
  • 162 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium still Free and cant cancel the Abonemment

I bought the 3 Months for 0,99€ now I am still a Free trial after 3 Months and have to pay 9,99€. I can't cancel the abonement because I am still a free member on Spotify.Need fast help because I don't want to pay for nothing. Kind regards

  • Casual Listener
  • I bought the 3 Months for 0,99€ now I am still a Free trial after 3 Months and have to pay 9,99€. I can't cancel the abonement because I am still a free member on Spotify. Need fast help because I d...
  • OviiiOne
  • Community Legend
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 258 Views
  • 3 replies
  • 0 likes

3 downloads

just trying to download spotify to my phone and it's telling me it wont download as i've already downloaded it to three devices. WHAT!!! i dont even possess three devices and the device i'm trying to download to has had it downloaded before. it's the...

  • Newbie
  • just trying to download spotify to my phone and it's telling me it wont download as i've already downloaded it to three devices. WHAT!!! i dont even possess three devices and the device i'm trying to...
  • OviiiOne
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
  • 186 Views
  • 1 replies
  • 0 likes

AutoPay

I had cancelled my autopayment and it charged my for this month, I am very upset. Is there any phone number I can call to fix this because obviously it didn't work when I did it the first time. Please and thank you in advance.

  • Casual Listener
  • I had cancelled my autopayment and it charged my for this month, I am very upset. Is there any phone number I can call to fix this because obviously it didn't work when I did it the first time. Pleas...
  • Steph_B
  • Roadie
  • 458 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 458 Views
  • 3 replies
  • 1 likes