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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1709 Views
  • 0 replies
  • 7 likes
  • Security
  • 1709 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446610 Views
  • 970 replies
  • 108 likes
  • Account
  • 446610 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199330 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199330 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108515 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108515 Views
  • 72 replies
  • 11 likes

My account

I recently accidentally logged out of my account and I don't know my password and I don't have the same email so I can not reset my password. I'm getting quite frustrated by spotify's stupid help center. How can I get a hold of someone from Spotify

  • Newbie
  • I recently accidentally logged out of my account and I don't know my password and I don't have the same email so I can not reset my password. I'm getting quite frustrated by spotify's stupid help cen...
  • SuperWisdom
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Student premium account

Hello, I have Student Premium since 16.4.2015. So in 2 weeks one year is over and I got a message i Have to extend my contract.So my question is, will my contract be automaticly extended for one more year as student or it will be extended for the ful...

  • Newbie
  • Hello,   I have Student Premium since 16.4.2015. So in 2 weeks one year is over and I got a message i Have to extend my contract. So my question is, will my contract be automaticly extended f...
  • osornios
  • Spotify Star
  • 214 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 214 Views
  • 2 replies
  • 0 likes

Music got cut off all the time

The music gets cut off all the time, i have changed my passworld and logged off all devices.. what the hell is happening?

  • Newbie
  • The music gets cut off all the time, i have changed my passworld and logged off all devices.. what the hell is happening?
  • SuperWisdom
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Can't log in from any device and I bought Premium yesterday

So yesterday, I bought premium and I was able to use it for about 4 hours at school but as soon as I got home from school I was logged out of every device. I didn't reset my password until today but I still haven't gotten and email from spotify sayin...

  • Newbie
  • So yesterday, I bought premium and I was able to use it for about 4 hours at school but as soon as I got home from school I was logged out of every device. I didn't reset my password until today but ...
  • SuperWisdom
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! A question on having two accounts - one premium, one free

Hi all, I have a premium account which is tied to my main facebook account. However, to be able to properly focus on my dissertation, I deactivated my main facebook account and created a fake one to be able to connect to spotify. As a result I have o...

  • Casual Listener
  • Hi all,   I have a premium account which is tied to my main facebook account. However, to be able to properly focus on my dissertation, I deactivated my main facebook account and created a fak...
  • osornios
  • Spotify Star
  • 440 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 440 Views
  • 3 replies
  • 0 likes

Can't Subscribe to Premium

Good day Spotify, I was about to take the 3 months premium subcription offer but the service won't accept my card.It's kinda weird because When I first created my account, I used the same card for the 1 month free premium subscription. And now I am a...

  • Casual Listener
  • Good day Spotify,   I was about to take the 3 months premium subcription offer but the service won't accept my card. It's kinda weird because When I first created my account, I used the sam...
  • killingauraxd
  • Newbie
  • 4448 Views
  • 10 replies
  • 1 likes
  • 4448 Views
  • 10 replies
  • 1 likes

Unlinking Spotify and Facebook

Hey there,  

  • Newbie
  • Hey there,    
  • ryanmedia
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

im still subbed after i canceled prem. ?

i cancled my premium and im still getting charged for it, this has been happening since november and the customer service number does not work.

  • Newbie
  • i cancled my premium and im still getting charged for it, this has been happening since november and the customer service number does not work.
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Do accounts ever get deleted?

I recently made a new Spotify account to replace my old one, but I don't want my old one to be deleted and lose all of my playlists. Will my old account ever be deleted? Even after a certain period of inactivity? What is the policy on this?

  • Visitor
  • I recently made a new Spotify account to replace my old one, but I don't want my old one to be deleted and lose all of my playlists. Will my old account ever be deleted? Even after a certain period o...
  • osornios
  • Spotify Star
  • 3991 Views
  • 1 replies
  • 0 likes
  • Account
  • 3991 Views
  • 1 replies
  • 0 likes

Solved!! Student discount renewal

I got an email today that my student discount will run out soon and that I could renew it if I'm still a student. However the link in the mail only sends me to https://www.spotify.com/de/student/I don't see anything where I can reconfirm that I'm sti...

  • Regular
  • I got an email today that my student discount will run out soon and that I could renew it if I'm still a student. However the link in the mail only sends me to https://www.spotify.com/de/student/ I ...
  • osornios
  • Spotify Star
  • 3269 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 3269 Views
  • 3 replies
  • 0 likes

got charged but not getting premium

i liked spotify so i decided to get a premium accounti got charged twice but im still not getting premium here are some screen shots

spotify.png spotify2.png
  • Casual Listener
  • i liked spotify so i decided to get a premium account i got charged twice but im still not getting premium     here are some screen shots
  • Alto
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! eGiftcard date change

Hello, I purchased an eGiftcard for a birthday, but I entered the date wrong. How can I go about in changing to the correct date to 04/09/2016 instead of 09/04/2016. Thank you!

  • Newbie
  • Hello,   I purchased an eGiftcard for a birthday, but I entered the date wrong. How can I go about in changing to the correct date to 04/09/2016 instead of 09/04/2016. Thank you!
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Do you lose your username after connecting to Facebook?

I have registered on Sporify with a username instead of signing up with a Facebook account. Now I would like to connect my Facebook account to this user and I do not want to lose my username, i.e. I still want to be able to login with my old username...

  • Newbie
  • I have registered on Sporify with a username instead of signing up with a Facebook account. Now I would like to connect my Facebook account to this user and I do not want to lose my username, i.e. I ...
  • qlpa
  • Regular
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 246 Views
  • 2 replies
  • 0 likes

Renewing student discount

I got an e-mail yesterday advising my student discount was about to expire...But i already renewed this a couple of months ago and thought it was a 12 month subscription?Can anyone advise please??

  • Casual Listener
  • I got an e-mail yesterday advising my student discount was about to expire... But i already renewed this a couple of months ago and thought it was a 12 month subscription? Can anyone advise please??
  • KatesHere
  • Community Legend
  • 249 Views
  • 5 replies
  • 0 likes
  • Account
  • 249 Views
  • 5 replies
  • 0 likes

How to delete "#1 most wanted hits"?

Hi everyone,Today, when I open spotify, my explore screen only features a list called "#1 most wanted hits". Not only I don't like the sort of music that the list offers, but I can't use the other options for exploring music. I'm using a premium acco...

  • Casual Listener
  • Hi everyone, Today, when I open spotify, my explore screen only features a list called "#1 most wanted hits". Not only I don't like the sort of music that the list offers, but I can't use the othe...
  • juan91
  • Newbie
  • 419 Views
  • 4 replies
  • 2 likes
  • Other
    Premium
  • 419 Views
  • 4 replies
  • 2 likes

Changing country

Hi, I used to live in the US and had the US account but I now moved to Canada and it does not let me change it. I followed the instructions on Spotify website without any success. How can I make it happen? I wish I could talk to someone at spotify bu...

  • Regular
  • Hi,   I used to live in the US and had the US account but I now moved to Canada and it does not let me change it.  I followed the instructions on Spotify website without any success. &nbs...
  • Max33
  • Regular
  • 403 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 10 replies
  • 0 likes

Solved!! Twang & Twong!?

Why am I getting random playlists appearing on my account? 

  • Roadie
  • Why am I getting random playlists appearing on my account? 
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Other country user charged USA spotify premium value

I am current living in Brazil and my spotify account is selected Brazil. The moment I subscribed for premium I was charge in dollars instead of my country´s currency as advertised in spotify Brazil. How do I change it? I am paying extra taxes because...

  • Newbie
  • I am current living in Brazil and my spotify account is selected Brazil. The moment I subscribed for premium I was charge in dollars instead of my country´s currency as advertised in spotify Brazil. ...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

i want my money back

Hello,I was under the impression that my spotify wouldnt auto renew, but it did. I would like to get my money back, as i have only used spotify once or twice in the past month.Can you please get into contact with me and get my money back please.Thank...

  • Newbie
  • Hello, I was under the impression that my spotify wouldnt auto renew, but it did. I would like to get my money back, as i have only used spotify once or twice in the past month. Can you please get ...
  • OviiiOne
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes