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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83258 Views

29 replies

0 likes

  • 83258 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104211 Views

10 replies

3 likes

Account
Login
  • 104211 Views
  • 10 replies
  • 3 likes

Payment type: Change bank account

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at 04/05/2016! Can you help me? It would be great!Gree...

Newbie

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at ...

MattSuda

Spotify Star

666 Views

1 replies

0 likes

Subscription
  • 666 Views
  • 1 replies
  • 0 likes

Combining two accounts to family

Hello,My wife and I each have premium accounts being paid separately. We would like to combine our accounts and add our daughter to the family plan. How can we do this easily and keep both of our playlists intact? Thank you.

Newbie

Hello, My wife and I each have premium accounts being paid separately. We would like to combine our accounts and add our daughter to the family plan.  How can we do this easily and keep both of...

0x412E2047696C

Roadie

792 Views

1 replies

0 likes

Account
Premium
Subscription
  • 792 Views
  • 1 replies
  • 0 likes

Facebook data staying after disconnecting my Facebook

I recently connected my account to my Facebook to get it working with Tunespeak, but I then disconnected, no longer interested in using that program, but my Facebook information (name/profile picture) won't go away. I've tried reconnecting and discon...

Casual Listener

I recently connected my account to my Facebook to get it working with Tunespeak, but I then disconnected, no longer interested in using that program, but my Facebook information (name/profile picture...

Maxim

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

using abroad

I have just moved from the UK, where I was a free user, to Malta and want to recover all the stuff I saved and peole I follow and so on. Is this possible? If I upgrade to premium will all my stuf come back? At the moment I have nothing and am cross!!

Newbie

I have just moved from the UK, where I was a free user,  to Malta and want to recover all the stuff I saved and peole I follow and so on. Is this possible? If I upgrade to premium will all my st...

Maxim

Spotify Star

382 Views

1 replies

0 likes

Account
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! HELP!

So the 31st of December of 2015 I paid for a spotify gift card because I didn't want to use a credit card. The gift card was 30$ worth it. I paid 0.99$ for 3 months (that was offer that was going around). Now my account says that is going to expire a...

Newbie

So the 31st of December of 2015 I paid for a spotify gift card because I didn't want to use a credit card. The gift card was 30$ worth it. I paid 0.99$ for 3 months (that was offer that was going aro...

JCdotnl

Roadie

456 Views

1 replies

0 likes

Account
Premium
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Does the free trial renew automatically?

I started the seven day free trial on my Kindle Fire. Does it renew automatically? If it does, how do I cancel it so that it won't renew after the trial is over?

Casual Listener

I started the seven day free trial on my Kindle Fire. Does it renew automatically? If it does, how do I cancel it so that it won't renew after the trial is over?

JCdotnl

Roadie

1767 Views

1 replies

0 likes

Subscription
  • 1767 Views
  • 1 replies
  • 0 likes

Reembolso, me cobraron cuando ya habia cancelado mi cuenta

como dice el titulo, habia ya cancelado mi cuenta de prueba por un mes antes de que se me cobrara, hoy me encuentro con que me han cobrado por el servicio premium y yo ni siquiera he ingresado a ni a la aplicacion ni a la pagina de spotify, ya he ent...

Newbie

como dice el titulo, habia ya cancelado mi cuenta de prueba por un mes antes de que se me cobrara, hoy me encuentro con que me han cobrado por el servicio premium y yo ni siquiera he ingresado a ni a...

jiajp

Casual Listener

514 Views

1 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 1 replies
  • 0 likes

Can't log in with facebook

Heyy, eversince a few days ago I cannot login with facebook. The login screen appears for a few seconds in my browser and then wents away without getting me logged in. I reinstalled it several times and I restarted my computer all with no help. Can s...

Casual Listener

Heyy, eversince a few days ago I cannot login with facebook. The login screen appears for a few seconds in my browser and then wents away without getting me logged in. I reinstalled it several t...

Maarku23

Casual Listener

471 Views

3 replies

0 likes

Free
Login
  • 471 Views
  • 3 replies
  • 0 likes

Paguei minha na conta por boleto, hoje já é sábado e nada

Paguei minha conta por boleto na segunda feira, hoje já é sábado, e gostaria muito de usar minha conta esse fim de semana. Mais de 4 dias úteis e nada do reconhecimento do meu pagamento.

Newbie

Paguei minha conta por boleto na segunda feira, hoje já é sábado, e gostaria muito de usar minha conta esse fim de semana. Mais de 4 dias úteis e nada do reconhecimento do meu pagamento.

jiajp

Casual Listener

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Spotify Introductory offer premium Php 9

Hi Guys!. I was planning to Get spotify premium here at the Philippines. The introductory Price cost Php 9 Only.But when I tried paying by mobile, paying by bank, Paying by cash or Paying by Mobile Carrier points. It gives me the regular Price of Php...

Newbie

Hi Guys!.  I was planning to Get spotify premium here at the Philippines. The introductory Price cost Php 9 Only. But when I tried paying by mobile, paying by bank, Paying by cash or Payin...

jfgbash

Newbie

2477 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2477 Views
  • 3 replies
  • 0 likes

My account email was changed

I have gotten an email today from spotify saying my email has changed but it wasn't me i submitted a email to the account details. how long does it normally take for them to read emails and respond back?

Casual Listener

I have gotten an email today from spotify saying my email has changed but it wasn't me i submitted a email to the account details.  how long does it normally take for them to read emails and re...

jamsterkid

Newbie

601 Views

2 replies

0 likes

Account
  • 601 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi,I pay 4.99 a month for spotify premium. I can only use shuffle play on my phone but on my computer it is fine.I really want to use spotify on my phone without adverts or shuffle play as my computer is broken. How do I go about doing this? Do I hav...

Newbie

Hi, I pay 4.99 a month for spotify premium. I can only use shuffle play on my phone but on my computer it is fine. I really want to use spotify on my phone without adverts or shuffle play as my com...

msmfb

Newbie

561 Views

3 replies

0 likes

Premium
  • 561 Views
  • 3 replies
  • 0 likes

Promo code trial not working

I recieved a promo code for premium from work - when i enter it it says that it is not valid. I tried to contact customer support - but all i recieved was a message to come to the forum - is there any way to get direct help for this issue?

Visitor

I recieved a promo code for premium from work - when i enter it it says that it is not valid. I tried to contact customer support - but all i recieved was a message to come to the forum - is there an...

Maxim

Spotify Star

408 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 408 Views
  • 1 replies
  • 0 likes

Not letting me sign in

I signed up for Premium account through Rogers and now when I try to log in it says (login fail: you've already created an account with this email address)I tried creating a new account with a different email address but obviously that's not gonna be...

Newbie

I signed up for Premium account through Rogers and now when I try to log in it says (login fail: you've already created an account with this email address) I tried creating a new account with a diff...

Maxim

Spotify Star

461 Views

1 replies

0 likes

Account
Premium
Subscription
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Link my Spotify account to another Facebook profile

Hello, everybody! My Spotify is linked to an old Facebook account I don't use anymore and I'd like to link it to the new account I actually use everyday so I can delete the old account. Does any of you know if this is possible? I don't want to lose a...

Newbie

Hello, everybody!   My Spotify is linked to an old Facebook account I don't use anymore and I'd like to link it to the new account I actually use everyday so I can delete the old account. &nb...

Maxim

Spotify Star

888 Views

1 replies

0 likes

Account
  • 888 Views
  • 1 replies
  • 0 likes

Account was hacked, want to get all music back

I woke up this morning and found a bunch of new music on my account. It turns out someone was able to get onto my account and basically hijacked it. I have changed the password and got my account back into my possesion but all my music is gone. Is th...

Casual Listener

I woke up this morning and found a bunch of new music on my account. It turns out someone was able to get onto my account and basically hijacked it. I have changed the password and got my account bac...

Maxim

Spotify Star

601 Views

3 replies

0 likes

Account
  • 601 Views
  • 3 replies
  • 0 likes

I deleted Facebook and I lost my account

I had the account dsb26@live.com and after I permanently deleted Facebook I lost it, and I had my followed musicians and everything, now I am desperate. I already sent a message on the spotify support.

Newbie

I had the account dsb26@live.com and after I permanently deleted Facebook I lost it, and I had my followed musicians and everything, now I am desperate. I already sent a message on the spotify suppor...

Maxim

Spotify Star

339 Views

1 replies

0 likes

Account
  • 339 Views
  • 1 replies
  • 0 likes

Where is the $0.99?

I saw spotify giving a $0.99 for 3 month subsciption so i went to apply for it. Why did it deduct $9.90 and only giv me a 1 month subsciption?May i know what has happened? I need an answer

Newbie

I saw spotify giving a $0.99 for 3 month subsciption so i went to apply for it. Why did it deduct $9.90 and only giv me a 1 month subsciption? May i know what has happened? I need an answer

Maxim

Spotify Star

369 Views

1 replies

0 likes

Account
Subscription
  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Deleting account and recreating

I signed up for Spotify using Facebook but when I deactivate FB I can't use Spotify. How do I go about having my playlists backed up and my account deleted so I can recreate using my email? I'd like to get Premium again but not if it requires FB.

Newbie

I signed up for Spotify using Facebook but when I deactivate FB I can't use Spotify. How do I go about having my playlists backed up and my account deleted so I can recreate using my email? I'd like ...

Maxim

Spotify Star

954 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 954 Views
  • 1 replies
  • 0 likes

My Spotify account is hacked, Help please!

My account seems to be hacked by someone and I'm unable log in through Facebook and password or email In this morning I just receive an email telling that my account email address changed from my email: rodrigosan.lima@gmail.com to this okangencel@ho...

Newbie

My account seems to be hacked by someone and I'm unable log in through Facebook and password or email   In this morning I just receive an email telling that my account email address chang...

Maxim

Spotify Star

377 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 377 Views
  • 1 replies
  • 0 likes