Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify but i am not with Vodafone for my mobile contract....
Hi there, My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used it if i am honest so why is my credit card being charged? Ch...
hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me
I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due?I pay on the 5th of each month so if i cancel today will my account still be active until the da...
Hello,I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pay higher price for subscription (in pounds, not PLN)....
Hi, my spotify account has been hacked and they've changed the email and password. Please help.
I used my old card to buy a premium.but when i was trying to update it with a new credit card,it wont go through. It says "ooopps...."Im pretty much sure that my card is working.I tried it for more than a week now.still getting the same result.
My account has been hacked keeps playing Spanish music on a Chinese device or devices they have replaced my email with theirs and changed my password so I can't even contact spotify or cancel my subscription because I don't know the password
Hi! I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free?I don't want any premium account, but spotify took my cash from card without my allow.
Hi, I had a Spotify prenium account in France and unfortunately since this morning, I couldn't get to my prenium account. I relocated in UK (London) since a month and I've been using my french account since I'm here (without any dificulties). Unfortu...
My service provider pays for my premium Spotify how ever it's been linked to my partners account and I would like to know how to unlink his Spotify account so that I Can add my own account
Hi, I was at family plan me plus one member. wanted to go to me + 2 but accidentaly clicked wrong and will be charged for me + 3. How do I back down? from 249 to 199. Don't tell me I need to kill family plan altogether? Handle family option/page is n...
Hello, I have a problem.I'm living in Poland, but I come from Italy. I would like to change my country in the option, but I can't because I can't select nothing.I booth Spotify in Italy. Please help me. Ciao
Hi,The email and password used for the account was changed during the night. I would like to change the mail back so i can recover the password and change it.
Hello everyone,I juste received an email about an email change, but I haven't done it ! I can still connect with Facebook, but I cannot change the password nor the email since I need to know the new password the hacker is using.I'd like to get back m...
As the title says. I have a swedish account using a swedish credit card. I want to change to my french card. It tells me I need to change country. I say ok, the page reloads, everything in french. Ok. However, it doesn't change my card. I try to chan...
Hi, I've been using spotify as of late and really liked it so I wanted to get the premium service. However when I tried to subscribe I couldn't because my country and the credit cards don't match. The thing is I'm studying abroad and my cards and ban...
I cant find Spotify Premium RM14.90 / month link to renew my account
I'm trying to sign up for premium, should be simple, right? No. When I go to my account and "upgrade to premium" it takes me to the screen where I can input my credit card details but it never loads, just shows the turning loading wheel that doesn't ...
Hey, I have a premium account at the moment, however, I discovered that there is a 50% discount for students, and since I am currently a student, I would like to change my subscription from premium to the student discount one. I do not know how to do...