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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1418 Views
  • 0 replies
  • 7 likes
  • Security
  • 1418 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444898 Views
  • 970 replies
  • 108 likes
  • Account
  • 444898 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198578 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198578 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108012 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108012 Views
  • 70 replies
  • 11 likes

Spotify premium won't register

It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.

  • Casual Listener
  • It always says "oops something went wrong please try again later" i'm wasting my **bleep**ing money to see this **bleep**.
  • Polopocket
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • Account
  • 184 Views
  • 2 replies
  • 0 likes

Issues creating a device password

Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device. For some reason, each time I click on the email, then enter the new device password (I have tried multi...

  • Casual Listener
  • Since my account was originally created using Facebook credentials, I'm trying to create a device password to log in without it on another device.  For some reason, each time I click on the emai...
  • JeffMatson
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 181 Views
  • 2 replies
  • 0 likes

Spotify charged me after i cancelled my subscription

You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no longer have access to. I tried updating it (through s...

  • Newbie
  • You guys charged me after i cancelled my subscription. I tried to get a hold of you guys, but it seems the only way is through email. Unfortunaly the email my spotify is linked to is an email i no lo...
  • Callum221
  • Music Fan
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Spotify Premium Ending?

I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automatically renew on 4/3/16 and I'll be charged $4.99 +...

  • Newbie
  • I received a message saying that my student discount expires in a few days, but it was just renewed in September. I'm confused. When I logged into Spotify.com it says that my subscription will automa...
  • KatesHere
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Remove link to facebook

Oh no, somebody logged in with their facebook account on my computer to view their own playlist. But that linked my spotify premium account permanently to another ones facebook account. AND there is NO WAY to disassociate the two accounts. How on ear...

  • Casual Listener
  • Oh no, somebody logged in with their facebook account on my computer to view their own playlist. But that linked my spotify premium account permanently to another ones facebook account. AND there is ...
  • user-removed
  • Not applicable
  • 5251 Views
  • 21 replies
  • 0 likes
  • 5251 Views
  • 21 replies
  • 0 likes

Cancel Spotify Premium

Hi, I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated. I need help

  • Casual Listener
  • Hi,   I have a problem, I have tried to cancel my Spotify Premium, but each time I enter to my account the Spotify Premium stills activated.   I need help
  • Vandyk
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 130 Views
  • 1 replies
  • 0 likes

problems with my spotify premium.

I have problems with my spotify premium, one more... A few days ago I had trouble playing some songs, now suddenly I have " spotify free " .I've rebooted, I have reinstalled but don´t work.Sorry for my english but i think there aren´t support forum i...

  • Casual Listener
  • I have  problems with my spotify premium, one more...   A few days ago I had trouble playing some songs, now suddenly I have " spotify free " . I've rebooted, I have reinstalled but don´...
  • OviiiOne
  • Community Legend
  • 511 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 511 Views
  • 8 replies
  • 0 likes

refund

  • Casual Listener
  • annab1363
  • Newbie
  • 205 Views
  • 2 replies
  • 0 likes
  • Account
  • 205 Views
  • 2 replies
  • 0 likes

Account paused

Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that

  • Newbie
  • Spotify took my Funds out my account and it got my account paused so I can't listen to my playlist why is that
  • KatesHere
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Wrong card

It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says the correct one is on file. This needs to stop.

  • Newbie
  • It has been two months that Spotify is using the wrong debut card causing over drafts. I've changed the card twice online to the correct one and it still charging my old card. The website even says t...
  • KatesHere
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 122 Views
  • 1 replies
  • 0 likes

Need to delete account but no username/email - HELP PLEASE!

Hello! I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm being charged for this account. Please could I have some help de...

  • Newbie
  • Hello!   I bought my dad a Spotify subscription for Christmas but he can't use it as I used the wrong email address (which he doesn't have access to and now I don't know what I used!) I'm...
  • driveflanger
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 132 Views
  • 1 replies
  • 0 likes

Unlink Facebook and Spotify

Can you please unlink the Facebook account associated with my Spotify?

  • Newbie
  • Can you please unlink the Facebook account associated with my Spotify? 🙂
  • Maxim
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
  • 327 Views
  • 1 replies
  • 0 likes

My account got stolen

Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be send to the new email. Basically I can login to my Accou...

  • Casual Listener
  • Hi, someone has changed my Account details (password and email) but I can still login to my account via facebook, the problem is that I can't use normal support form because all answers will be ...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! New Account

Hello, I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is just this morning i tried to activate Spotify Student and had ...

  • Visitor
  • Hello,   I created a new Account, which i linked with Facebook, that i wanted to use with Spotify Premium, because with this one, none of my friends will be able to recognise me, problem is ju...
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 345 Views
  • 1 replies
  • 0 likes

I registered to spotify by Facebook

I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me.If I wrote something wrong, sorry. My english isn't perfect

  • Visitor
  • I registered to spotify by Facebook but now I want to unlik my fb accont from it. I don't know how I can do it. Please help me. If I wrote something wrong, sorry. My english isn't perfect 😛 &n...
  • driveflanger
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Log In Help on new computer

I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.

  • Visitor
  • I cannot log into my spotify account on my new laptop. Says "Incorrect user name and/or password". That is not true. It works on old laptop just fine... Help! Thank you.
  • Bittencourt
  • Spotify Star
  • 241 Views
  • 3 replies
  • 0 likes
  • Login
  • 241 Views
  • 3 replies
  • 0 likes

Solved!! Delete account

I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can someone please explain to me how to delete your Sp...

  • Visitor
  • I have 2 Spotify accounts. I added the second account to use my school email address for the Premium student discount. I want to delete my original account, but I can't figure out how to do that. Can...
  • OviiiOne
  • Community Legend
  • 543 Views
  • 5 replies
  • 0 likes
  • Account
  • 543 Views
  • 5 replies
  • 0 likes

CANT LOGIN (NON RIESCO AD ENTRARE, ERRORE 408)

Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tramite facebook). Ora, forse il problema è che io vivo...

  • Casual Listener
  • Salve, è un mese che non riesco a fare il login su spotify in quanto mi da messaggio di errore 408 dicendomi che il paese del profilo non è lo stesso del profilo di facebook( io accedo a spotify tram...
  • antonellasalv
  • Casual Listener
  • 1582 Views
  • 3 replies
  • 0 likes
  • Login
  • 1582 Views
  • 3 replies
  • 0 likes

Solved!! Can't Login to Spotify

I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account. I tried all the suggestions that the help section says to do...

  • Casual Listener
  • I keep trying to login to my spotify account but it keeps on telling me: ''You've already created an account with this e-mail address.'' But I am trying to LOG IN, not create a new account....
  • Nico
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 3 replies
  • 0 likes

Solved!! Student discount?

Hi guys,I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount?Thanks in advance!

  • Newbie
  • Hi guys, I'm already a premium user, but I want to apply my student discount. Can I apply it mid-subscription or will I need to cancel and then re-subscribe with the student discount? Thanks in adv...
  • Nico
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 238 Views
  • 1 replies
  • 0 likes