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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231901 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231901 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12465 Views
  • 6 replies
  • 11 likes
  • Security
  • 12465 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526587 Views
  • 987 replies
  • 113 likes
  • Account
  • 526587 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127608 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127608 Views
  • 74 replies
  • 12 likes

Paused account

I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify but i am not with Vodafone for my mobile contract....

  • Visitor
  • I have been trying to update my payment details for spotify for the last few days as i lost my old card that i used to pay for my subscription. My account says that i pay through vodafone for spotify...
  • kbrooksc
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 260 Views
  • 1 replies
  • 0 likes

account

Hi there, My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used it if i am honest so why is my credit card being charged? Ch...

  • Newbie
  • Hi there,   My credit card has been charged $12.99 on the 1/4/16 from Spotifiy Sweeden....i am on the free account, i did the 3 month trial. I don't really want to pay for it as i barely used ...
  • kbrooksc
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

i cant change my email

hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me

  • Newbie
  • hello, i cant change my email, and thaat e-mais isn't mine, also i can't chnge my password ALL BECAUSE OF MY E-MAIL, i want to cancel that account, please, help me
  • kbrooksc
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

How many active days after cancellation?

I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due?I pay on the 5th of each month so if i cancel today will my account still be active until the da...

  • Newbie
  • I'm looking at cancelling my subscription but wondering if it deactivates premium straight away or if I can keep premium until the next payment falls due? I pay on the 5th of each month so if i canc...
  • kbrooksc
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Credit card from other country that I am living

Hello,I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pay higher price for subscription (in pounds, not PLN)....

  • Newbie
  • Hello, I live in Poland and I want to subscribe spotify premium. On a daily I am using credit card from UK and because of that, when I am starting subscription I have to switch my country to UK a pa...
  • kbrooksc
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 427 Views
  • 1 replies
  • 0 likes

Hacked account

Hi, my spotify account has been hacked and they've changed the email and password. Please help.

  • Newbie
  • Hi, my spotify account has been hacked and they've changed the email and password. Please help.
  • kbrooksc
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Update to payment details

I used my old card to buy a premium.but when i was trying to update it with a new credit card,it wont go through. It says "ooopps...."Im pretty much sure that my card is working.I tried it for more than a week now.still getting the same result.

  • Newbie
  • I used my old card to buy a premium.but when i was trying to update it with a new credit card,it wont go through. It says "ooopps...." Im pretty much sure that my card is working. I tried it for mo...
  • kbrooksc
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Hacked help!

My account has been hacked keeps playing Spanish music on a Chinese device or devices they have replaced my email with theirs and changed my password so I can't even contact spotify or cancel my subscription because I don't know the password

  • Newbie
  • My account has been hacked keeps playing Spanish music on a Chinese device or devices they have replaced my email with theirs and changed my password so I can't even contact spotify or cancel my subs...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Security
  • 241 Views
  • 1 replies
  • 0 likes

Subscription

Hi! I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free?I don't want any premium account, but spotify took my cash from card without my allow.

  • Visitor
  • Hi! 🙂 I have a problem with my acc, because i don't have subscribtion from 10.2015 and after half a year Spotify ourself took cash from my card and acc still is free? I don't want any premium ac...
  • KatesHere
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Relocation UK - Lost Prenium account

Hi, I had a Spotify prenium account in France and unfortunately since this morning, I couldn't get to my prenium account. I relocated in UK (London) since a month and I've been using my french account since I'm here (without any dificulties). Unfortu...

  • Casual Listener
  • Hi,   I had a Spotify prenium account in France and unfortunately since this morning, I couldn't get to my prenium account.   I relocated in UK (London) since a month and I've been usin...
  • Remi14
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Premium
  • 230 Views
  • 2 replies
  • 0 likes

Premium linked to the wrong Account

My service provider pays for my premium Spotify how ever it's been linked to my partners account and I would like to know how to unlink his Spotify account so that I Can add my own account

  • Newbie
  • My service provider pays for my premium Spotify how ever it's been linked to my partners account and I would like to know how to unlink his Spotify account so that I Can add my own account
  • Dreadlord
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Accoidentaly added too many family members, downgrade?

Hi, I was at family plan me plus one member. wanted to go to me + 2 but accidentaly clicked wrong and will be charged for me + 3. How do I back down? from 249 to 199. Don't tell me I need to kill family plan altogether? Handle family option/page is n...

  • Casual Listener
  • Hi,   I was at family plan me plus one member. wanted to go to me + 2 but accidentaly clicked wrong and will be charged for me + 3. How do I back down? from 249 to 199. Don't tell me I need to...
  • dkmj
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 411 Views
  • 2 replies
  • 0 likes

I can't change my coutry option

Hello, I have a problem.I'm living in Poland, but I come from Italy. I would like to change my country in the option, but I can't because I can't select nothing.I booth Spotify in Italy. Please help me. Ciao

  • Newbie
  • Hello, I have a problem. I'm living in Poland, but I come from Italy. I would like to change my country in the option, but I can't because I can't select nothing. I booth Spotify in Italy. Please h...
  • OviiiOne
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium
  • 252 Views
  • 1 replies
  • 0 likes

Account hacked, email changed

Hi,The email and password used for the account was changed during the night. I would like to change the mail back so i can recover the password and change it.

  • Newbie
  • Hi, The email and password used for the account was changed during the night. I would like to change the mail back so i can recover the password and change it.
  • OviiiOne
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
  • 567 Views
  • 1 replies
  • 0 likes

My account has been hacked

Hello everyone,I juste received an email about an email change, but I haven't done it ! I can still connect with Facebook, but I cannot change the password nor the email since I need to know the new password the hacker is using.I'd like to get back m...

  • Visitor
  • Hello everyone, I juste received an email about an email change, but I haven't done it ! I can still connect with Facebook, but I cannot change the password nor the email since I need to know the ne...
  • user-removed
  • Not applicable
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 237 Views
  • 1 replies
  • 0 likes

Cant change card without changing country, can't change country

As the title says. I have a swedish account using a swedish credit card. I want to change to my french card. It tells me I need to change country. I say ok, the page reloads, everything in french. Ok. However, it doesn't change my card. I try to chan...

  • Casual Listener
  • As the title says. I have a swedish account using a swedish credit card. I want to change to my french card. It tells me I need to change country. I say ok, the page reloads, everything in french. Ok...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! Paying method and country problems of a student abroad.

Hi, I've been using spotify as of late and really liked it so I wanted to get the premium service. However when I tried to subscribe I couldn't because my country and the credit cards don't match. The thing is I'm studying abroad and my cards and ban...

  • Casual Listener
  • Hi,  I've been using spotify as of late and really liked it so I wanted to get the premium service. However when I tried to subscribe I couldn't because my country and the credit cards don't m...
  • Jwashetas
  • Newbie
  • 784 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 784 Views
  • 3 replies
  • 0 likes

Spotify cancel Premium RM14.90 / month

I cant find Spotify Premium RM14.90 / month link to renew my account

  • Casual Listener
  • I cant find Spotify Premium RM14.90 / month link to renew my account
  • input_-999
  • Casual Listener
  • 985 Views
  • 4 replies
  • 0 likes
  • Premium
  • 985 Views
  • 4 replies
  • 0 likes

Solved!! Trying to Upgrade to Premium but Spotify.com won't load the payment screen

I'm trying to sign up for premium, should be simple, right? No. When I go to my account and "upgrade to premium" it takes me to the screen where I can input my credit card details but it never loads, just shows the turning loading wheel that doesn't ...

Spotify error.png
  • Casual Listener
  • I'm trying to sign up for premium, should be simple, right? No. When I go to my account and "upgrade to premium" it takes me to the screen where I can input my credit card details but it never loads,...
  • Nico
  • Community Legend
  • 2686 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2686 Views
  • 4 replies
  • 0 likes

Solved!! Premium to Student Premium

Hey, I have a premium account at the moment, however, I discovered that there is a 50% discount for students, and since I am currently a student, I would like to change my subscription from premium to the student discount one. I do not know how to do...

  • Newbie
  • Hey,   I have a premium account at the moment, however, I discovered that there is a 50% discount for students, and since I am currently a student, I would like to change my subscription from ...
  • Nico
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 335 Views
  • 1 replies
  • 0 likes