Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407351 Views
  • 959 replies
  • 107 likes
  • Account
  • 407351 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176893 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176893 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100174 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100174 Views
  • 68 replies
  • 10 likes

30 day free trial charged for? So not Free

I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREEPlease advise what's going onThanks

  • Casual Listener
  • I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREE Please advise what's going on...
  • Jdswatts37
  • Newbie
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Keep Premium after Cancellation

Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?

  • Newbie
  • Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?
  • Algee
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

Trying to merge two spotify accounts

I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or any saved music while the account with the invalid e...

  • Newbie
  • I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or a...
  • Algee
  • Roadie
  • 196 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 2 replies
  • 0 likes

Help! Wrote wrong email

I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?

  • Newbie
  • I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?
  • Algee
  • Roadie
  • 289 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 289 Views
  • 2 replies
  • 0 likes

Spotify

Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99

  • Visitor
  • Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99
  • MattSuda
  • Spotify Star
  • 705 Views
  • 2 replies
  • 0 likes
  • Help
  • 705 Views
  • 2 replies
  • 0 likes

2 problems: no HTTPS and can't login anymore

Hi, After the latest Spotify-update I could not use Spotify anymore (on my laptop at work). At work I used the HTTPS-proxy-option to make it work, that option dissappeared. Now I might found some proposed solutions for that problem on the forum, but ...

  • Casual Listener
  • Hi,   After the latest Spotify-update I could not use Spotify anymore (on my laptop at work). At work I used the HTTPS-proxy-option to make it work, that option dissappeared. Now I might found...
  • Chiemel
  • Casual Listener
  • 378 Views
  • 1 replies
  • 0 likes
  • Login
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Canceling spotify premium

Dear all, I want (or at least need) to cancel my premium account because of the costs. However I have paid until 31-3-16. (The website says that my premium will be extended on 31-3-16 and I will be charged 9,99 for that). If I cancel now, will I have...

  • Casual Listener
  • Dear all,   I want (or at least need) to cancel my premium account because of the costs. However I have paid until 31-3-16. (The website says that my premium will be extended on 31-3-16 and I ...
  • daansteeman
  • Casual Listener
  • 305 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! Refund

I want a refund I was advertised 3 months for RM 2? Instead it made me pay for 1 month at a price of RM 14.90. I cancel my subscription as soon as I bought it. I literally bought it 3 minutes ago. Hafiz.

  • Regular
  • I want a refund I was advertised 3 months for RM 2? Instead it made me pay for 1 month at a price of RM 14.90. I cancel my subscription as soon as I bought it. I literally bought it 3 minutes ago. &...
  • hafizlah
  • Regular
  • 343 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Unlimited
  • 343 Views
  • 3 replies
  • 0 likes

Money in the account

Hey everyone!I just want to know how can i check how much Money is in my account, you see I bought a card of $300 pesos (Mexican pesos) and it was the "3 months cost 9" and I know that it's not 9 for the three months, it's 9 multiplied by 3 ( the 3 m...

  • Casual Listener
  • Hey everyone! I just want to know how can i check how much Money is in my account, you see I bought a card of $300 pesos (Mexican pesos) and it was the "3 months cost 9" and I know that it's not 9 f...
  • driveflanger
  • Community Legend
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 2 replies
  • 0 likes

Delete Previous Community Account

Hi Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to a new one without facebook, but now I am unable to access m...

  • Visitor
  • Hi   Denisse from Spotify Customer Support asked my to write to someone in the community to close my previous community account. They transferred my Spotify account created through facebook to...
  • user-removed
  • Not applicable
  • 308 Views
  • 5 replies
  • 0 likes
  • Account
  • 308 Views
  • 5 replies
  • 0 likes

Still getting charged for premium even when unsubscribed!

I'm still getting charged the monthly fee for premium even though I unsubscribed before my trial was up. I'm not sure what to do or who to contact to get a refund. Help please!

  • Newbie
  • I'm still getting charged the monthly fee for premium even though I unsubscribed before my trial was up. I'm not sure what to do or who to contact to get a refund. Help please!
  • KatesHere
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Need to Cancel Premium Trial within the next few hours or ill be charged .... HELP ASAP

Hi Spotify etc.I had purchased a 3 month premium trial that expires tomorrow the 10th of March 2016However, I logged on to cancel my premium subscription so I wasnt charged for the first month and .... their is maintenance ongoing, which prevents me ...

  • Newbie
  • Hi Spotify etc. I had purchased a 3 month premium trial that expires tomorrow the 10th of March 2016 However, I logged on to cancel my premium subscription so I wasnt charged for the first mont...
  • KatesHere
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

How to deal with Miss Charge and get a refund back?

I was charged my normal 9.99 for my spotify subscritpton but then I was also charged 4.99 for a spotify Subscription as well! Im not sure how i should go about contacting spotify so they can fix the problem. So if anyone knows why i was charged the e...

  • Newbie
  • I was charged my normal 9.99  for my spotify subscritpton but then I was also charged 4.99 for a spotify Subscription as well! Im not sure how i should go about contacting spotify so they can fi...
  • KatesHere
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Fail redeem family invite

Hi, I just cancelled my premium subscription and my wife sent me a family invite (she has premium). When I try to redeem invite i get following message "We couldn't add you to the Family plan as your account needs to be based in the same country as t...

  • Newbie
  • Hi, I just cancelled my premium subscription and my wife sent me a family invite (she has premium). When I try to redeem invite i get following message "We couldn't add you to the Family plan as your...
  • Sksix
  • Casual Listener
  • 623 Views
  • 4 replies
  • 0 likes
  • Account
  • 623 Views
  • 4 replies
  • 0 likes

spotify in bulgaria

Hi help please, i am going to bulgaria in april for six months ,iam on unlimited ,will i need to upgrade to premium to get spotify,

  • Newbie
  • Hi help please, i am going to bulgaria in april for six months ,iam on unlimited ,will i need to upgrade to premium to get spotify,
  • OviiiOne
  • Community Legend
  • 769 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 769 Views
  • 1 replies
  • 0 likes

Can login with browser, but not with app

I just downloaded the app.I can log in to my account through Chrome, but when I try to log in to the app, I get an "invalid ID/password" message.I am NOT using Facebook.Please advise.

  • Casual Listener
  • I just downloaded the app. I can log in to my account through Chrome, but when I try to log in to the app, I get an "invalid ID/password" message. I am NOT using Facebook. Please advise.  
  • Bittencourt
  • Spotify Star
  • 1051 Views
  • 3 replies
  • 0 likes
  • Login
  • 1051 Views
  • 3 replies
  • 0 likes

Solved!! Failed to log in

I clicked into login to log in with my username and password, but I got a pop up saying I have created an account with the email. I tried resetting password but the same thing pops up. This happen to all my apple gadgets what should I do?

  • Newbie
  • I clicked into login to log in with my username and password, but I got a pop up saying I have created an account with the email. I tried resetting password but the same thing pops up. This happen to...
  • xdonete
  • Regular
  • 342 Views
  • 1 replies
  • 0 likes
  • Login
  • 342 Views
  • 1 replies
  • 0 likes

cant log in!!! please help.

Alright so, last night I was listening to music and it was working fine. This morning, no joy. It wont let me log in at all giving me error:3 I know my password os right as I signed into this site with it. I even made a new account to test it and sam...

  • Newbie
  • Alright so, last night I was listening to music and it was working fine. This morning, no joy. It wont let me log in at all giving me error:3 I know my password os right as I signed into this site wi...
  • xdonete
  • Regular
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 153 Views
  • 1 replies
  • 0 likes

Music will not play in my car

I have never had an issue with Spotify up until this point, but for some reason, no music will play in my car. Pandora plays fine, the other music downloaded on my phone plays fine, so it isn't an issue with the Bluetooth. It's an issue with with Spo...

  • Newbie
  • I have never had an issue with Spotify up until this point, but for some reason, no music will play in my car. Pandora plays fine, the other music downloaded on my phone plays fine, so it isn't an is...
  • oneforkshort
  • Casual Listener
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Stopped paid subscription by accident

Hi, After paying for premium, I ended my 3 month subscription by accident. Is it possible to get it back? Thanks!

  • Casual Listener
  • Hi,   After paying for premium, I ended my 3 month subscription by accident.   Is it possible to get it back?   Thanks!
  • pinkclayoni
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 2 replies
  • 0 likes