Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394705 Views
  • 941 replies
  • 107 likes
  • Account
  • 394705 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170085 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170085 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98668 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98668 Views
  • 68 replies
  • 10 likes

2 charges this month in my account bank (unlimited + premium)

Good afternoon, I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user (this is false!).Please contact me for further details, I'v...

  • Casual Listener
  • Good afternoon,  I'm an unlimited Spotify user and I received 2 charges this month in my bank account (4,99 € per charge). One charge for being unlimited user and another one for premium user...
  • Janabedford
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 236 Views
  • 2 replies
  • 0 likes

Solved!! How can I make my upgrade to premium instant

A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version.I have updated my card details but it's saying it won't charge or renew until 1/4/16 whi...

  • Casual Listener
  • A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version. I have updated my card details but ...
  • Rgp_1806
  • Casual Listener
  • 836 Views
  • 2 replies
  • 0 likes
  • Premium
  • 836 Views
  • 2 replies
  • 0 likes

Spotify suddenly won't work in Australia

I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this seems strange as I have had no problems for the la...

  • Newbie
  • I've been a member of Spotify since it launched in the Uk. I have been using it with no problems in Australia for 3 years. Suddenly the msg comes up 'you can only use Spotify abroad for 14 days' this...
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
  • 183 Views
  • 0 replies
  • 0 likes

Volume problem

Why does my spotify premium playback go higher and lower during every song?

  • Newbie
  • Why does my spotify premium playback go higher and lower during every song?
  • 219 Views
  • 0 replies
  • 1 likes
  • Premium
  • 219 Views
  • 0 replies
  • 1 likes

Cancel one family account

Hi I have one premium account with two family account.Now I want to cancel one account which have never been in use... How can I cancel / delete the one account? RegardsSimon

  • Casual Listener
  • Hi   I have one premium account with two family account. Now I want to cancel one account which have never been in use...   How can I cancel / delete the one account?   Regards ...
  • kbrooksc
  • Community Legend
  • 258 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 258 Views
  • 3 replies
  • 0 likes

Account Security?

I read somewhere online recently that Spotify had a lot of accounts hacked. I have premium so I changed my password. It follows my normal policy of 20 characters long capital and lower letters numbers and symbols. Is changing the password all that ne...

  • Casual Listener
  • I read somewhere online recently that Spotify had a lot of accounts hacked. I have premium so I changed my password. It follows my normal policy of 20 characters long capital and lower letters number...
  • kbrooksc
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Linking facebook

Hi I've been unable to link my Facebook to my new spotify account because of my old free spotify account. It links to my old account but not my new one. Ideas?

  • Newbie
  • Hi I've been unable to link my Facebook to my new spotify account because of my old free spotify account. It links to my old account but not my new one. Ideas?
  • kbrooksc
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Deleting Free Spotify account

I have clicked on the contact form, requested for my account to be deleted, received the automated email, responded to the automated email, checked the forum and still I cannot delete my account. Any help would be amazing! Thanks

  • Newbie
  • I have clicked on the contact form, requested for my account to be deleted, received the automated email, responded to the automated email, checked the forum and still I cannot delete my account. Any...
  • kbrooksc
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 236 Views
  • 1 replies
  • 0 likes

Help

I talk to one of your employees on Twitter for Spotify care and they say both of my Facebook account are free I also send three different pictures of three different charges of 9.99 I would like all my money back in my back account can someone refund...

  • Regular
  • I talk to one of your employees on Twitter for Spotify care and they say both of my Facebook account are free I also send three different pictures of three different charges of 9.99 I would like all ...
  • kbrooksc
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Cancelling

If i cancel my premuim do i get my money back? 

  • Newbie
  • If i cancel my premuim do i get my money back?  
  • kbrooksc
  • Community Legend
  • 349 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 349 Views
  • 5 replies
  • 0 likes

Double Billed

I received a double billing cycle in February 2016, normally because of the offset of days I would understand a double billing but this happened within two days of each other so it is not that. The order numbers that I have do not match each other an...

  • Casual Listener
  • I received a double billing cycle in February 2016, normally because of the offset of days I would understand a double billing but this happened within two days of each other so it is not that. The o...
  • kbrooksc
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

No Access After 14 Days

I'm a new immigrant here in USA from the Philppines. After 14 days of using spotify here in America, I couldn't log in my account anymore saying that I am only allowed to use it for 14 days abroad. I'm also just a free user. Help please! Thank you!

  • Newbie
  • I'm a new immigrant here in USA from the Philppines. After 14 days of using spotify here in America, I couldn't log in my account anymore saying that I am only allowed to use it for 14 days abroad. I...
  • kbrooksc
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Login
  • 142 Views
  • 1 replies
  • 0 likes

Premium won't upgrade but says I redeemed offer...

I upgraded to premium with the 30 day free trial. I have not been able to get the account to say premium on my phone app or online but when I try to sign up it says I already redeemed that offer.... What can I do so I can finally listen to music at m...

  • Newbie
  • I upgraded to premium with the 30 day free trial. I have not been able to get the account to say premium on my phone app or online but when I try to sign up it says I already redeemed that offer.... ...
  • kbrooksc
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Account and playlist help

Earlier today I hade one spotify account and one facebookspotify account on the same email, with my facebookspotify as my main account.My facebookspotify had premium but then my dads pay-card stopped working, so did my premium. When my dad got a new ...

  • Newbie
  • Earlier today I hade one spotify account and one facebookspotify account on the same email, with my facebookspotify as my main account. My facebookspotify had premium but then my dads pay-card stopp...
  • kbrooksc
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
  • 109 Views
  • 1 replies
  • 0 likes

paid for the 0.99 3 month subscription cost 11.99

So as the title says you guys advertise that I pay 0.99 for 3 months of premium only after that will I pay 11.99 so why did you charge me 11.99 either I screwed up somewhere or this is some false advertising bs

  • Newbie
  • So as the title says you guys advertise that I pay 0.99 for 3 months of premium only after that will I pay 11.99 so why did you charge me 11.99 either I screwed up somewhere or this is some false adv...
  • kbrooksc
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
  • 376 Views
  • 1 replies
  • 0 likes

Cancel premium account

I cancelled my premium account but still appears like premium.Get the information that would be free yesterday 3/3/16, today is the same and date set to 3/10/16.I need free account right now.Some help please??

  • Casual Listener
  • I cancelled my premium account but still appears like premium.Get the information that would be free yesterday 3/3/16, today is the same and date set to 3/10/16. I need free account right now. Some...
  • kbrooksc
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

WON'T LET ME CANCEL SUBSCRIPTION!

I been trying to cancel my subscription and when i enter my password to cancel it, it says it's incorrect even though i know it is correct.

  • Newbie
  • I been trying to cancel my subscription and when i enter my password to cancel it, it says it's incorrect even though i know it is correct.
  • kbrooksc
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Trouble Signing up Family Members

I am trying to add my son to my family plan and Spotify will not add him because it says that he is in a different country. Only problem is he is NOT in a different country. Both of our accounts are US accounts. What can I or he do to fix this? Thank...

  • Newbie
  • I am trying to add my son to my family plan and Spotify will not add him because it says that he is in a different country. Only problem is he is NOT in a different country. Both of our acc...
  • kbrooksc
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Subscription

So I tried to get the school discount and I put my card information and everything they asked me for and at the very end it said that they couldnt find my name at the school I had put but they still charged me even though I cant use that subsription....

  • Newbie
  • So I tried to get the school discount and I put my card information and everything they asked me for and at the very end it said that they couldnt find my name at the school I had put but they still ...
  • kbrooksc
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes