Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1851 Views
0 replies
8 likes
Security

1851 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Not applicable
448869 Views
970 replies
108 likes
Account

448869 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1199748 Views
119 replies
116 likes
Account

1199748 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
a week ago
Maria
Moderator
108800 Views
72 replies
11 likes
Account
Login
Premium

108800 Views
72 replies
11 likes

Unsubscribed but must to pay the Premium

I stop the premium, but they charge to me 10€ for a premium when i cancel it.I want my money back.What i must to do?I cancel the premium 1 moth ago.

JonathanLeon
Newbie
I stop the premium, but they charge to me 10€ for a premium when i cancel it. I want my money back. What i must to do? I cancel the premium 1 moth ago.
2016-03-28 9:42:37 PM
2016-03-28 10:17:54 PM
kbrooksc
Community Legend
169 Views
1 replies
0 likes
Account
Premium

169 Views
1 replies
0 likes

Solved!! Account hacked! Please help!

Hello, My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me! I contaced the supprt from the email, but after 5 days i have still no responce. Please help.

am333
Casual Listener
Hello, My premium account has been hacked. Because i recived an email that i chanced my emailadress successful but that wasn't me! I contaced the supprt from the email, ...
2016-03-24 4:15:59 PM
2016-03-28 9:58:34 PM
kbrooksc
Community Legend
377 Views
3 replies
0 likes
Account

377 Views
3 replies
0 likes

Subscription

I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you

tariful
Newbie
I keep trying to cancel my subscription, but it always renews and charges me please refund my two months worth!! Thank you
2016-03-28 9:51:55 AM
2016-03-28 9:48:16 PM
kbrooksc
Community Legend
168 Views
1 replies
0 likes
Subscription

168 Views
1 replies
0 likes

3 months for €0.99 c

I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money back because I cancelled and went to free

MichelleLouis3
Newbie
I got that subscription in December it's up today , I cancelled my premium membership back to free as I seen Spotify automatically took €9.99 out of my account but it's pending , do I get that money ...
2016-03-28 7:47:29 PM
2016-03-28 9:43:04 PM
kbrooksc
Community Legend
638 Views
1 replies
0 likes
Account
Free
Premium
Subscription
Unlimited

638 Views
1 replies
0 likes

Family account for mixed nationality couple

My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the account. She gets a message saying that she needs to ...

Chiinook
Newbie
My wife and I have had separate accounts for about a year now and we have just upgraded to the Family Account. However, because we are a mixed nationality couple, she is having trouble joining the ac...
2016-03-28 8:09:45 PM
2016-03-28 9:41:41 PM
kbrooksc
Community Legend
179 Views
1 replies
0 likes
Account

179 Views
1 replies
0 likes

Switching from Premium to Student

I have just been billed for a new month of spotify premium but i want to switch to the student discount. Would i have to wait til the end of the billing period to avoid being billed 2 times or is there a way i can switch now and somehow not be billed...

as_ward
Newbie
I have just been billed for a new month of spotify premium but i want to switch to the student discount. Would i have to wait til the end of the billing period to avoid being billed 2 times or is the...
2016-03-28 9:29:30 PM
2016-03-28 9:40:20 PM
kbrooksc
Community Legend
187 Views
1 replies
0 likes
Account
Premium
Subscription

187 Views
1 replies
0 likes

Premium cancel

If I am cancelling premium but I have just paid for this month, do I still get to listen to premium until the next payment or does that cut me off? I don't want to cancel it now if I can't listen to it after paying for it!

HanRose30
Newbie
If I am cancelling premium but I have just paid for this month, do I still get to listen to premium until the next payment or does that cut me off? I don't want to cancel it now if I can't listen to ...
2016-03-28 9:30:12 PM
2016-03-28 9:38:59 PM
kbrooksc
Community Legend
261 Views
1 replies
0 likes
Account
Premium

261 Views
1 replies
0 likes

Payment on wrong credit card

Hello, Is there a way to contact someone at Spotify to fix my payments? I have changed the credit card details in my account, and they are correct there, but it is still coming off of a different credit card. Please help! Thanks,Sheryl

sherylh96
Newbie
Hello, Is there a way to contact someone at Spotify to fix my payments? I have changed the credit card details in my account, and they are correct there, but it is still coming off of a diff...
2016-03-28 4:56:15 PM
2016-03-28 8:16:35 PM
KatesHere
Community Legend
199 Views
1 replies
0 likes
Account

199 Views
1 replies
0 likes

Canceling subscription

My son signed up for the free trial membership months ago. It expired so now my credit card is being charged $9.99 every month. I have repeatedly tried to cancel the subscription but with no avail. I just want to cancel the subscription and stop bein...

Gavinhagan
Casual Listener
My son signed up for the free trial membership months ago. It expired so now my credit card is being charged $9.99 every month. I have repeatedly tried to cancel the subscription but with no avail. I...
2016-03-28 8:09:32 PM
2016-03-28 8:12:48 PM
driveflanger
Community Legend
280 Views
2 replies
0 likes
Premium

280 Views
2 replies
0 likes

Change Email on Account

A while ago i made a spotify account under my main email, and i forgot i made it completely. Im trying to change my email now because the email i have on account isnt active anymore. I removed the new email from the old account but it is still not al...

Kyle1264x
Casual Listener
A while ago i made a spotify account under my main email, and i forgot i made it completely. Im trying to change my email now because the email i have on account isnt active anymore. I removed the ne...
2016-03-28 7:59:57 PM
2016-03-28 8:07:52 PM
driveflanger
Community Legend
167 Views
1 replies
0 likes
Account

167 Views
1 replies
0 likes

Switching from regular prmium to student

I am currently on the regular premium because i didnt know about the student premium discount. Is there anyway i can just switch or do i have to cancel my regular sub then re-sub?

jerry1010
Newbie
I am currently on the regular premium because i didnt know about the student premium discount. Is there anyway i can just switch or do i have to cancel my regular sub then re-sub?
2016-03-28 6:13:44 PM
2016-03-28 6:49:34 PM
Nico
Community Legend
236 Views
1 replies
0 likes
Account
Premium
Subscription

236 Views
1 replies
0 likes

Fix my account

Please fix my account thanks

Jonnyo66
Newbie
Please fix my account thanks
2016-03-27 4:50:35 PM
2016-03-28 5:42:35 PM
Maxim
Spotify Star
1416 Views
5 replies
0 likes
Account

1416 Views
5 replies
0 likes

Spotify locked my account regarding an issue I had

I solved the issue by myself and have been waiting all weekend to access my account, Can any spotify representatives help me?

kkoola
Casual Listener
I solved the issue by myself and have been waiting all weekend to access my account, Can any spotify representatives help me?
2016-03-28 7:50:47 AM
2016-03-28 12:03:25 PM
user-removed
Not applicable
226 Views
1 replies
0 likes
Account
Security

226 Views
1 replies
0 likes

CLOSED

user-removed
Visitor
CLOSED
2016-03-28 9:27:36 AM
2016-03-28 11:57:59 AM
user-removed
Not applicable
176 Views
1 replies
0 likes
Account
Security

176 Views
1 replies
0 likes

Account hacked

Morning guys, My Premium account appears to have been hacked. Every time I log in on my iPad or my Android phone there's songs I haven't played which appear in my songs list, R&B stuff that I would never listen to. Someone is also creating playlists ...

RichardM2
Newbie
Morning guys, My Premium account appears to have been hacked. Every time I log in on my iPad or my Android phone there's songs I haven't played which appear in my songs list, R&...
2016-03-28 8:55:16 AM
2016-03-28 9:21:27 AM
Maxim
Spotify Star
285 Views
1 replies
0 likes
Account
Premium
Security
Subscription

285 Views
1 replies
0 likes

Changing to a different familyplan

There is no way I am able to downgrade from a family plan with 4 memebers to a family plan with 2 members. Please advise how I can do this, at the moment I have just had to cancel my family plan, but can not select which family plan to join next.

dazza1984
Newbie
There is no way I am able to downgrade from a family plan with 4 memebers to a family plan with 2 members. Please advise how I can do this, at the moment I have just had to cancel my family plan, but...
2016-03-28 7:16:22 AM
2016-03-28 7:39:13 AM
Jayb72
Community Legend
274 Views
1 replies
0 likes
Subscription

274 Views
1 replies
0 likes

Payment type: Change bank account

Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at 04/05/2016! Can you help me? It would be great!Gree...

JB97
Newbie
Hey there! I moved to a different city, opened a new bank account and closed the old one. Because I'm paying with direct debiting I need to change my bank account or i can't pay the monthly costs at ...
2016-03-26 1:28:08 AM
2016-03-28 7:13:12 AM
MattSuda
Spotify Star
506 Views
1 replies
0 likes
Subscription

506 Views
1 replies
0 likes

Subscription payment method bitcoin

I would first like to start out and say how I love what spotify is. This last year has been the best music experience(in my life) eaisly in the last 20 years for cost/collection size. Before to have acsess to this size library would cost $10,000's+ N...

seaenburg
Casual Listener
I would first like to start out and say how I love what spotify is. This last year has been the best music experience(in my life) eaisly in the last 20 years for cost/collection size. Before to have ...
2013-07-26 9:23:52 AM
2016-03-28 6:25:23 AM
Nadinemorrus
Newbie
6341 Views
10 replies
28 likes
Subscription

6341 Views
10 replies
28 likes

Combining two accounts to family

Hello,My wife and I each have premium accounts being paid separately. We would like to combine our accounts and add our daughter to the family plan. How can we do this easily and keep both of our playlists intact? Thank you.

bgdogmoose
Newbie
Hello, My wife and I each have premium accounts being paid separately. We would like to combine our accounts and add our daughter to the family plan. How can we do this easily and keep both of...
2016-03-28 5:10:07 AM
2016-03-28 5:37:46 AM
0x412E2047696C
Roadie
564 Views
1 replies
0 likes
Account
Premium
Subscription

564 Views
1 replies
0 likes

Facebook data staying after disconnecting my Facebook

I recently connected my account to my Facebook to get it working with Tunespeak, but I then disconnected, no longer interested in using that program, but my Facebook information (name/profile picture) won't go away. I've tried reconnecting and discon...

justinschofield
Casual Listener
I recently connected my account to my Facebook to get it working with Tunespeak, but I then disconnected, no longer interested in using that program, but my Facebook information (name/profile picture...
2016-03-28 1:11:11 AM
2016-03-28 2:15:36 AM
Maxim
Spotify Star
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

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