Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
a month ago
440 Views
0 replies
7 likes
Security

440 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
Faithless2o
Regular
440445 Views
968 replies
108 likes
Account

440445 Views
968 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1195683 Views
119 replies
116 likes
Account

1195683 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
106965 Views
70 replies
11 likes
Account
Login
Premium

106965 Views
70 replies
11 likes

Upgrading to Spotify Family

I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my "CSRF token is invalid". How do I fix this?

cecilia5
Casual Listener
I am having issues subscribing to the Spotify Family Plan. I am unable to leave the sign up page, because even though all the information required is correct, an error message pops up saying that my ...
2016-03-05 10:30:44 PM
2016-03-21 10:51:21 PM
jean3601
Community Legend
308 Views
1 replies
0 likes
Subscription

308 Views
1 replies
0 likes

Payment Failure

I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do not want to it keep charging me like this. Also, whe...

k0b0
Newbie
I went to go purchase my student premium and when I checked my billing statement it charged me 4x the amount ($4.99 four times), yes I know that I will eventually pay that in the long run, but I do n...
2016-03-05 10:30:59 PM
2016-03-21 10:48:40 PM
jean3601
Community Legend
142 Views
1 replies
0 likes
Account
Other
Premium
Security
Subscription
Unlimited

142 Views
1 replies
0 likes

Spotify not Allowing me to set my password

I am trying to set a password so I can log back into my Spotify account. I have gone through the password reset and it gave me a number username to utilize and to put a password. Its not letting me change the password and states the password and or u...

Lucidraven
Casual Listener
I am trying to set a password so I can log back into my Spotify account. I have gone through the password reset and it gave me a number username to utilize and to put a password. It...
2016-03-06 6:05:05 PM
2016-03-21 10:44:19 PM
jean3601
Community Legend
171 Views
1 replies
0 likes
Account
Login
Security

171 Views
1 replies
0 likes

Payment not accepted

I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those options that are having problems and I don't know ...

xashlyybabyy
Newbie
I have attempted to begin my Spotify student account, I entered my debit card info correctly and it says "seems your card or payment provider is having a bad day... Etc" I know it is not one of those...
2016-03-06 7:28:09 PM
2016-03-21 10:43:59 PM
jean3601
Community Legend
137 Views
1 replies
0 likes
Premium
Subscription

137 Views
1 replies
0 likes

Playlists no longer findable through search

In both desktop & mobile versions. Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc. Now, no playlists are returned. This was a common way for me to locate playlists.

gusflaubert
Newbie
In both desktop & mobile versions. Previously, entering a search term, "roc a fella", into search would return playlist results as well as artist, song, etc. Now, no...
2016-03-20 5:34:02 PM
2016-03-21 10:23:03 PM
MauriceMV
Spotify Star
215 Views
1 replies
0 likes
Other

215 Views
1 replies
0 likes

Free Premium for Artists?

Dear community, dear Spotify, I want to ask, if it is possible to get an free Spotify Premium account as an artist with a lot of tracks on Spotify. Does anybody know something? Cheers U!

Mars2Mars
Newbie
Dear community, dear Spotify, I want to ask, if it is possible to get an free Spotify Premium account as an artist with a lot of tracks on Spotify. Does anybody know something? Chee...
2016-03-07 1:45:55 PM
2016-03-21 10:18:45 PM
jean3601
Community Legend
2665 Views
1 replies
2 likes
Account
Free
Premium
Unlimited

2665 Views
1 replies
2 likes

accounts didn't merge entirely

Hello there! I have a premium account that I didn't create with Facebook, for personal use (just 1 follower). I also have an account I use via Facebook, where I have public playlists and a couple of followers. These two acounts are linked to differen...

soet
Newbie
Hello there! I have a premium account that I didn't create with Facebook, for personal use (just 1 follower). I also have an account I use via Facebook, where I have public playlists and a c...
2016-03-07 4:08:07 PM
2016-03-21 10:18:12 PM
jean3601
Community Legend
151 Views
1 replies
0 likes
Account
Login
Premium

151 Views
1 replies
0 likes

Question about family plan

I wanted to start a family plan, until I saw the stipulation about living at the same address. I wanted to use this with my gf who does live at the same address, but, she has a different billing address on the credit card she used to create her accou...

cheesyrice
Newbie
I wanted to start a family plan, until I saw the stipulation about living at the same address. I wanted to use this with my gf who does live at the same address, but, she has a different bil...
2016-03-21 2:47:56 PM
2016-03-21 10:10:31 PM
Dreadlord
Community Legend
140 Views
1 replies
0 likes
Account

140 Views
1 replies
0 likes

If i upgrade to premium, can i access through Roku on TV

Hi... I currently have the free account and i'm thinking of upgrading to premium. If i do this, can i listen to the spotify channel on our Roku? Will i also be able to listen to it on different devices (phone, tablet and Pc)? Thanks in advance for th...

AnnabelleAppleb
Newbie
Hi... I currently have the free account and i'm thinking of upgrading to premium. If i do this, can i listen to the spotify channel on our Roku? Will i also be able to listen to ...
2016-03-08 12:40:14 AM
2016-03-21 9:54:19 PM
jean3601
Community Legend
129 Views
1 replies
0 likes
Account

129 Views
1 replies
0 likes

Unrecognized device

So I'm going to just keep posting this topic since I see other users having this issue and no one on Spotifys end is helpingFirst solution: Click "Sign out devices everywhere". User keeps returning and using my account.Second solution attempt: Go on ...

JackaldaJester
Newbie
So I'm going to just keep posting this topic since I see other users having this issue and no one on Spotifys end is helping First solution: Click "Sign out devices everywhere". User keeps retur...
2016-03-09 2:36:32 AM
2016-03-21 9:53:07 PM
jean3601
Community Legend
537 Views
1 replies
1 likes
Account
Login
Premium
Security

537 Views
1 replies
1 likes

Solved!! I'd like to disconnect my old facebook account and link Spotify to my new one

so I subscribed to Spotify using my facebook with email jerome_arguelles12@yahoo.com..my problem is that, I created a new facebook account with the same email..now everytime I log in to Spotify, it tells me I should use my facebook credentials to log...

Jake121
Newbie
so I subscribed to Spotify using my facebook with email jerome_arguelles12@yahoo.com.. my problem is that, I created a new facebook account with the same email.. now everytime I log in to Spotify, ...
2016-03-09 2:58:48 AM
2016-03-21 9:52:35 PM
jean3601
Community Legend
252 Views
1 replies
0 likes
Account
Login
Premium
Subscription

252 Views
1 replies
0 likes

Not my email

Hello, I have been unable to login on my account using my username/pw. I could log in with my facebook account (it's the same account) and for my suprise, the email assigned to my account it is not mine. I wonder, now that they (I don't know who) cha...

xdonete
Regular
Hello, I have been unable to login on my account using my username/pw. I could log in with my facebook account (it's the same account) and for my suprise, the email assigned to my account it is not m...
2016-03-09 5:31:23 PM
2016-03-21 9:50:46 PM
jean3601
Community Legend
123 Views
1 replies
0 likes
Account
Login
Other
Security

123 Views
1 replies
0 likes

Solved!! Gift Card not working

Hi, I purchased a 10 euro Gift Card today but the code I received is not working. It says that the code is incorrect.Can someone please help me? Thanks.

AmritMalhi
Newbie
Hi, I purchased a 10 euro Gift Card today but the code I received is not working. It says that the code is incorrect. Can someone please help me? Thanks.
2016-03-09 2:42:00 PM
2016-03-21 9:49:26 PM
Amlcd
Casual Listener
442 Views
4 replies
0 likes
Premium

442 Views
4 replies
0 likes

Chargrs

What the Heck was I just charged for????? I though this was free!!!

almullins24
Newbie
What the Heck was I just charged for????? I though this was free!!!
2016-03-10 6:40:27 PM
2016-03-21 9:47:34 PM
jean3601
Community Legend
103 Views
1 replies
0 likes
Account

103 Views
1 replies
0 likes

I just got my spotify premium trial, but I didnt had the 60 days trial!? I already paid for.

Hi. Everyone. I would like to know whats going on with my spotify premium trial. My bank already sent me a bill for 7.99USD and I've never had the trial for 60 days. What can I do? I really whant to know if it worth before to pay for it, but they alr...

dul03
Newbie
Hi. Everyone. I would like to know whats going on with my spotify premium trial. My bank already sent me a bill for 7.99USD and I've never had the trial for 60 days. What can I do? I really whant to ...
2016-03-19 7:24:41 PM
2016-03-21 9:44:18 PM
MattSuda
Spotify Star
175 Views
2 replies
0 likes

175 Views
2 replies
0 likes

Charged 4 times for student discount

I was charged 4 times for my student discount and I read that I would get my money back in 3-5 days and still have yet to get anything. What do I do??

CodySlade21
Casual Listener
I was charged 4 times for my student discount and I read that I would get my money back in 3-5 days and still have yet to get anything. What do I do??
2016-03-20 8:52:37 PM
2016-03-21 9:42:19 PM
MattSuda
Spotify Star
224 Views
4 replies
0 likes
Account

224 Views
4 replies
0 likes

No Chromecast voucher, no account upgrade, no reply from Spotify

Hello, I paid to upgrade to premium on Feb 21 to take advantage of the free Chromcast deal. My account is still listed ass free and I haven't recived a voucher. I contacted Spotify through the contact for and have not heard back. The subsription and ...

p00ksterp0wp0w
Newbie
Hello, I paid to upgrade to premium on Feb 21 to take advantage of the free Chromcast deal. My account is still listed ass free and I haven't recived a voucher. I contacted Spotify through t...
2016-03-09 2:38:17 AM
2016-03-21 9:41:37 PM
jean3601
Community Legend
121 Views
1 replies
0 likes
Account
Other
Premium
Subscription

121 Views
1 replies
0 likes

Unsure of the Subscription

Hi,I am not sure whether or not I am on the Premimum Trial or anything like that. I think I may have unintentionally clicked to try 'free frial' on my phone when I clicked on a pop-up, thinking that I would see some more info such as rates, etc. Howe...

aaaa16
Newbie
Hi, I am not sure whether or not I am on the Premimum Trial or anything like that. I think I may have unintentionally clicked to try 'free frial' on my phone when I clicked on a pop-up, thinking t...
2016-03-20 9:19:47 PM
2016-03-21 9:37:52 PM
MattSuda
Spotify Star
161 Views
2 replies
0 likes
Account
Free
Premium
Subscription

161 Views
2 replies
0 likes

Won't let me buy premium

Premium costs 13.99 and I have 15.40 so I have enough money but when I go to but premium it says I don't have enough money and tells me to pay with a card, I don't want to use my credit card I should be able to buy it because I have enough money too ...

captain_t_knife
Newbie
Premium costs 13.99 and I have 15.40 so I have enough money but when I go to but premium it says I don't have enough money and tells me to pay with a card, I don't want to use my credit card I should...
2016-03-09 8:54:05 AM
2016-03-21 9:37:10 PM
jean3601
Community Legend
182 Views
1 replies
0 likes
Account
Free
Login
Other
Premium
Security
Subscription
Unlimited

182 Views
1 replies
0 likes

Family member can't join thru invite

I invited my daughter to join my premium account but when she clicks it says she can't join bc she is already a member but on her account it shows free subscription

graves1
Newbie
I invited my daughter to join my premium account but when she clicks it says she can't join bc she is already a member but on her account it shows free subscription
2016-03-20 12:44:45 AM
2016-03-21 9:36:01 PM
MattSuda
Spotify Star
246 Views
2 replies
0 likes
Premium

246 Views
2 replies
0 likes

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